I went in to purchase a pre-order of a 2 g brick legacy series cart all in one. I purchased the…read moreitem and once I went to my car, I realize that they put in the old model of the brick, trying to sell it to me as if it was the new one I of course, went straight back in asking for a refund for the item being that it was not the item I purchased. They told me that it worked perfectly fine and that they would not offer me a refund for the item I did not purchase. The manager also was making me feel like this was no actual issue and that I was being irrational. I have been a weekly customer at this store for over three years to be treated this way is unacceptable.

I believe the staff is nice , providing a quick and easy service. It's best to place an order…read moreonline if you're tryna be quick but other than that walk in and you'll be able to place your order in person. My recommendation is buy stuff during sales to get your money's worth, check online before going. I will say products wise is a hit or miss sometimes there's a lot then there's barely anything but wait till they restock!

Extremely disappointing experience with Smoke Island on 11230 Georgia Avenue…read more My husband called around 11:00 PM on a Wednesday night - well within their posted hours (they advertise being open until 2:00 AM) - just to confirm they were open over Easter weekend. Despite calling during business hours, the person who answered was immediately rude and dismissive. It got even more uncomfortable when my husband asked about a few products. The man on the phone suddenly became suspicious and started speaking to him like he was a police officer or a narc, which was completely uncalled for and honestly quite off-putting. What makes it worse is that the exact products he asked about are clearly listed on their website for anyone to see. So, the attitude of the man speaking with my husband - and his defensiveness - made (and still makes) absolutely no sense. If you're going to advertise late hours, you should be prepared to speak to customers professionally during those hours. Customer service like this is a great way to lose business, and we won't ever be returning.

I went in for 5 seconds grabbed one thing, looked around, Put them item back and left. A man who…read moreworks there then runs out yelling "Yo are you gonna pay for tht" accusing me of stealing...

Terrible customer service, y'all: Bethesda Smoke Shop on River Road is a nightmare…read more I rarely leave negative reviews (and don't enjoy them, either). That said, my husband's experience at Bethesda Tobacco in Bethesda earlier today was so bad that, well, I am compelled to warn others. He went in hoping to ask some straightforward questions about some items, and to then (hopefully) purchase a product. When he arrived, the store appeared empty, so he waited a few minutes. Eventually, an employee emerged from the back - holding a sandwich, mind you - and began talking to him while chewing. I cannot stress enough how unprofessional and off-putting this was. No greeting, no acknowledgment of the wait (or of my husband, really): just a mouth full of food, and an attitude of annoyance. My husband asked about options in the $30 price range, since many products were priced around $50. The employee's response was basically "nope" (with a mouth full of sandwich) - delivered with no explanation or alternative suggestions. It was obvious that customer service was not a priority. Things only got worse when my husband tried to clarify dosage versus price. There was a $10 product labeled as 200 mg, and a $55 product with the same dosage. When he asked about the difference, the employee "carelessly" admitted he didn't know, and proceeded to keep eating his sandwich. At that point, my husband just left the store; it was clear he was not going to get any helpful information. The very small silver lining: Bethesda Smoke Shop does carry a very wide selection of kratom and nicotine vapes. Unfortunately, product variety cannot make up for completely incompetent and disrespectful customer service. Being talked to with someone's mouth full of food, dismissed without answers, and ignored while standing in the store is utterly unacceptable. I would not recommend Bethesda Smoke Shop to anyone looking for knowledgeable staff, professional service, or even a basic level of courtesy: there are plenty of other stores where employees actually care about helping customers. 1 star - 0 stars, actually, but I don't think that's an option on here. And, it makes me sad to be honest: I was a regular there a few years back; the gentlemen working there all knew who I was, and would always help me out if I was short a few cents. *Deep Sigh* Looks like things have plummeted over there.

Service was Great! Selection was great! They had the Padron…read more64 #4 that I was looking for! Prices were very competitive

Personally, I find this establishment to be one of the best dispensaries in the DMV area…read more Constantly good deals, and a nice staff that always offers help. This is my primary store of choice and despite what I may dislike about the store, I do come back. There are times where the shop does experience a lot of traffic and can take up to 40 minutes to finally get to the counter! I've been coming to this shop since they were known as Harvest and there have been notable changes in how things are run - Some good, some bad. But none of these changes have focused on trying to remedy the traffic problem. I get it, sometimes it can't be helped. However, I saw another review mention the introduction of kiosk... knowing the space available in the store that may not be possible, but I do believe something needs to be done (this is what really made me leave a review). Words cannot explain how annoying it is to wait over 30mins for product and having that time extended because medical patients must be seen first and 1 or 2 just walked in right as it was your turn up next . As a regular customer, if there's anything I would want to see fixed, it's that! It would also be nice to allow us as customers to view daily deals at least a day before hand. From what I've seen, there are many deals that are recurring and happen seem to already have their own schedule. For example spending a certain amount on Wednesday gets you a chance to spin the wheel. Thats been going on for months if not over a year! If that's something that always happens I don't see why it can't be added to the website as something customers can see. Lastly, when it comes to payment. For a long period when you use your card to pay the system would round the total to the nearest 10th dollar (I.e if total was $32 you would pay $40 on card + 3 withdrawal fee). I believe at the start of the year this changed to rounding to the nearest $5 ( $32 total to $35 total) I really liked this change but it seems to have been short lived as the system has gone back its original rounding. Not sure the reason but there is someone who would like to see that come back. To those wondering, yes, they give you the difference back in cash but I just find the rounding to be a little high. This all comes from a regular, love all that y'all do but would love to see some changes made.

Rockville Pike location., went today after lunch with my brother , fellow at the front desk did not…read moresay hello or even acknowledge us as we entered. once inside it was not busy, a few other customers. I asked the bud tenders to recommend some top shelf weed and two of them just shrugged like I don't know. After a few minutes I settled on a cart and bud tender went to get it but never returned , literally , and after about 20 minutes we left without making a purchase nobody acknowledged us as we left, the entire experience was 100% bad and off like no retail experience should be that unpleasant. we went around the corner to Liberty cannabis dispensary and had a pleasant experience. Trulieve sucks!

This location is now called "Story" and has new owners. A MUCH smaller selection and the staff all…read moreseem to be blunted which may not seem weird since it is a bud shop but I've actually never been to one where the staff was stereotypically high as a kite. It is much more fun to watch in a comedy than in real life when you have to wait 3 minutes for the cashier to get his head together to find your medicine.

Very helpful and friendly staff. Large menu with great variety. Lots of Indica edible options…read more Plenty of parking out front.

Add this to my list of Maryland dispensaries that are a little bland. While I appreciated the help…read moreof the budtender here, most of their deals aren't that great and the entire environment is just far more sterile than I would like to be in. They carry very similar products to other Maryland dispensaries. They do have some specials, which I think are a little bit better than some other places, but it's nothing like what you will expect in DC when things are not shut down or other states. They also do not offer first time customer discounts, deals, or anything else. I spent roughly $70 on two eighths. I was in a pinch, so it made sense to do so. But really, if you have a plug, that's probably a better route.

Keep away from this place, wouldn't accept a cartridge that didn't work. A $60 + tax cartridge that…read moreis dead weight. The manager and customer service was total evasiveness. They make rules for receipts when it's literally in their system and tell you to go to the manufacturer. Never heard of unworkable carts in CA, but this is the model for these guys and they are ok with that follow through. Go to Rise or somewhere where they aren't making unnecessary obstacles. They sell unworkable and defective carts enough said

Extremely friendly, came in looking for Dr.Dabber Ghost 2 which I wasn't able to find anywhere else…read more, called the store to verify they had they did , went in everyone was extremely friendly and easy to talk to . definitely will be coming back soon !

Friendly folks, good selection! If you looking for a battery for vape cartridge get the square…read moreones, they last a LOT longer. Friendly staff, recommended. Next to Liberty dispensary.

They have such a crappy Payment thing with the Liberty Wallet! My God how awful! Just one thing…read moreafter another - payment stuff gets deleted, history doesn't show, have to re-enter bank info every time!

Everything about this transaction was good. I ordered on-line the night before. The next morning…read morethey texted me to pick it up. Inside the shop, everybody was nice, for want of a better word. The line was short and the order was ready. FWIW, their prices seemed good. I'm an old guy, so bear that in mind for this next comment, but to me, the whole vibe of the place was one of a pleasantly business-like establishment. And I really appreciated that. For example, neither the dispensary nor my package reeked of dope, which was a nice change from the last place I tried. I will definitely come back. I'm just a boring old guy who wants to buy some weed, at a reasonable price, with no drama and no surprises. This is a good place, if that's the transaction you're looking for.