Apparently this store is under new management. Which is great! Jake and Evan could not have been…read moremore helpful and knowledgeable when we popped in for a new phone after dropping ours in the lake lol. Great selection of options. Awesome informative guys. No pressure. Straight talk. Highly recommend.

Great experience buying a replacement phone, getting a second for only the tax amount and also a…read moregreat transaction with DirectTV. The employees were super nice and knowledgeable. 5 stars for Sydney who was rerrufu

T Mobile ripper me off , stay clear way over priced .They said around $80 a month but it was 160 …read more I returned everything , now they want more money and think I signed for a loan . Good place to get ripped off.

I went into Auburn US cellular store and was told that I could get Internet along with phone. So I…read moresat down with a representative and he told me there was absolutely no cost. If you decide to bring it back within 15 days of signing no contract Involved.I asked specifically are you sure there is nothing extra cost wise? He told me straight to my face that there was no extra if brought back within the 15 days. I told him I only needed it for a few months and didn't want to get tied down with anything. It turns out when I went to sign he did tell me after I prodded out him That there is a $360 charge for their Internet module which boils down to 36 months at $10 a month prorated for as long as you keep it up to three years. At that point, I was going to walk out because this was what I didn't want, but he talked me into trying it out and if I didn't like it, it would cost me nothing just bring it back within 15 days. I said fair enough. Well, after 14 I brought it back and it turned out that they have a $39 restock fee. never told me about that and lied right to my face that he did. I told him "boy you people must really need the money if you screw a man for 39 bucks. Well, this is the second time they have taken advantage of me and I should've known but I just wanna warn people that these people are very deceptive and outright liars . caveat emptor " buyer beware" stay away from these people. Unfortunately, I come from a time. When a man's handshake is his honor,I can honestly say this no longer exist in today's society where they will screw you over for two bucks. All I can say is "bad karma is a bitch" I would've given "0"stars if it was available to give. 3/27/2025 Drio 1

My computer, which contained very important information, had broken down and wouldn't turn on…read more After contacting a few repair shops, I found iFixandRepair company. Toga is polite,friendly and professional.I'm so glad I chose them because they repaired my computer within a day at an affordable price.I would 100% use Toga again,as well as refer him to friends.

I had iphone 12 Pro Max. The guy fixed only in 10-15 minute. Price was the cheapest in this area…read more Service was great as well.

I am going to keep this short and sweet because I have already written a 3-page letter to their…read moreCorporate Complaint office only to be told that regardless of how many mistakes were made, there was only one solution and no alternatives to rectify when an employee accidentally does not place the order correctly and that as a result you Cann't take advantage of the promotions offered. The staff is very friendly and they are always busy. It is not unheard of to be waiting 30-45 minutes before you are helped, even they have 3 staff present. I went in, was helped by an over ambitious younger gentlemen who was very friendly but made a key mistake that made me ineligible for any promotion because of the way he placed the order. The Manager and District Manager all attempted to rectify, but they don't have the authority or the permissions to apply a promotion onto the account. They have to suffer the agony of talking with their customer service who then tells them there is no way to fix the situation. In then end, Corporate contacted me and said you have one options and if choose not to go with it, there is nothing else we can do and today I am paying full price for a phone that should have been free when I transferred my service from Verizon to T-Mobile. If I could give the staff 5-stars I would, but the fact T-mobile restricts store employees from performing MANY tasks and requires them to sit on a phone with customer see vice to do half their job, that is what leads to long waits and over 5 hours of being in store only to find out Corporate won't fix the issue.

So I will never swap my phone to T-Mobile and I'm going to tell you why…read more Get some Pop corn and buckle up folks. My friend needed to upgrade her phone and I was coneodering a change over. We talked to Neil in the Auburn maine store. He looked us in the face and said he called the stores in south Portland and the Maine mall. He very specifically said the Portland store didn't have them but the maine mall store had 4. So my friend and I jump in her Tahoe and make the 45 minute drive to the Maine mall store. Neil in fact never called the Maine mall store. They had 0 of the phone wanted in stock. The girl working and her manager tried to smooth things over and offer solutions. However, still came up short. After the BOLD FACE DISHINESTY of NEIL in the Auburn store o will infact not be swapping my phone plan over. My friend proceeded to call the Auburn store and be hung up on by Jake who is claimed to be a supervisor. T mobile, do better.

They will not allow us to close our account because we forgot our PIN number. Store in Lewiston,…read moreMaine was totally uncooperative.

Our account got locked somehow by Cricket. I called customer service and was told I had to go to…read morestore (3 towns away) and show I.D. and they would unlock it. Couldn't be further from the truth. One lady working. Had a bit of a language barrier. But when she understood what we were asking. She said "can't help you". We asked several different things that she could not help us with even though customer service said she could. We had to repeat this process three more times! She is the only one working there. We asked to speak to her supervisor. She made a call handed us the phone. I'm pretty sure it was her father. He said can't help you. I have tried to cancel our service with them and can't get anywhere. We went to Verizon in Oxford to get a new phone. We were helped by Jon. He was wonderful! He tried to help us with cricket problem. We have a new phone but I'm sure cricket will still continue charging me. They are terrible. It's been a nightmare! Not a place to go!!!

Fast and painless. 5 Minutes from when I walked in. Registered. Out the door…read more I wish there was an easier way to just return equipment

I wish I could give less than one star. I'm moving out of state and I wanted to drop off my…read moreequipment and close my account. I've been waiting more than an hour in a nearly empty store. There are four employees here, with only two actually helping customers. It's just painful.

My wife's MacBook Pro screen broke and Joshua from Nerdbard was awesome. He replaced it and was…read moregood to go in 3 days. Great job and reasonable price.

Great local business! Saved me a huge headache! I recently purchased a brand new Lenovo from…read moreStaples. Because I was moving, the new laptop got packed away before even coming out of the box. A month later I started up the new Lenovo and the screen immediately began to glitch. My new machine was defective right out of the box. I took it back to Staples thinking it would be a simple exchange. It was not. Their story policy did not all for the return/exchange as i missed the return window for electronics. Staples tried to bring the machine up but the defective monitor did not allow for and repair/diagnosis. Rats! But the machine was still under factory warranty. I placed a trouble ticket on the Lenovo website and was assigned a case on February 2, 2021. I waited about two weeks, thinking I would at least have a follow-up message about my machine. I replied to the email with my case number asking for an estimate. I use my laptop for my writing gig on the side (and to post these Yelp reviews!) Bottom line, I needed to get back on the web ASAP. I frequent Topsham where this unassuming little shop is located on the second floor of suite 2 in Topsham Fair Mall and thought, I'll check it out. I was impressed by the cozy waiting room, masks were being enforced due to covid, and social distance measures were put into place, clear dividers were used to shield customers and staff. I sat down with owner/head tech Josh who specializes in Lenovos. He was sympathetic to my plight and said Lenovo will probably never get back to me, so he offered to take over my repair claim and with his magic connections he'd give them a call. WHAT A RELEIF! I was able to unload my headache and put it in the hands of a professional repair tech who has over 15 years experience in the industry. Mr. Mason provided top-notch customer service, he really empathized with my plight. I trust my machine is in good hands. Skip the big box, check out the Nerd Barn for computer, phone, tablet, etc. repair needs.