Not a single human cashier line. The reduced staffing in this store is ridiculous. Inventory is a…read moremess. Pricing missing from lots of items. Not a pleasant shopping experience at all. Even the staff are unpleasant.

Great for in person shopping but I never got my online orders if your gonna shop go to the storeread more

HT&B were amazing to work with. They know their stuff and work in the right way. I'd go back to…read morethem for any of my home theater needs!

Good job done by good people. They were very punctual and knowledgeable. It is always a pleasure to…read morework with such professional people. This company is highly recommended, and I am very particular about how work is done for me.

Peter is the best audio technician I have come across in my 56 years. He must have spent hours…read more(guessing) tearing apart, diagnosing and repairing my Denon receiver, fixed a solder connection on one of the boards, shipped it back and the total cost was $80.00. Even if I lived in the Phillipines or Moscow, I'd still ship my audio components to The Stereo Doctor for repair. Pleasant surprise after all the charlatans in Boston/Cambridge.

They do our complete security! Always available and very knowledgeable .. we wouldn't use anyone…read moreelse.

I can now review Grady's ability to fix a problem and it's amazing. A few weeks ago the receiver…read morefor our dish lost its mind. I dropped by Grady's in the afternoon to tell them about it, and an hour later they were in my living room replacing the receiver and reprogramming everything. It couldn't have been easier. I doubt if they'll come over in January to brush the snow off my dish, but I might just call them just to find out. Seriously, they've been great to deal with.

I am not sure how this place stays open. In order to purchase many items you need to sign up to…read morehave a salesperson help you. We walked in today to buy an iPad and checked in at the front. We waited at the iPads as requested. After 15 minutes and no appearance of a salesperson we left and purchased the iPad at Target. The store had only a few customers and multiple salespeople just milling around. They really need to rethink their customer service.

They actually get no stars from me. I won't recommend this store to anyone. They made a…read morefraudulent purchase using my best buy card and after I complained, I canceled the card and took out a new one. The fraudulent charge was put onto the new card. I immediately canceled that card which I NEVER received in the mail and I canceled the subscription the charge was for. best buy security put the charge on the CANCELED card two months AFTER I canceled it. They claim I owe the money. I also canceled my total tech subscription and was owed a refund. They stole that, I was told they wouldn't give me the refund because I filed a complaint of a fraudulent charge. Next thing I knew they stole the refund and put it towards the charge they said I owed. So now, online I owe less but I received my January statement and they are still billing me the whole amount of the fraudulent charge. They also threatened me. They said they were going to report me to the three credit bureaus if I didn't pay up. The charge is fraudulent because they didn't have the courtesy to email me BEFORE it was due and alert me to that fact. Geek squad should NOT have access to anyone's best buy card and best buy security definitely doesn't have authorization to use it. Do NOT shop there unless you pay with cash or a check. Do NOT get a best buy card. CITI bank who issues the cards are also corrupt. The proof for me is the fact that I never received the second card and yet they are saying I have it and the fraudulent charge was put on it AFTER I canceled my original card and the subscription it supposedly was for. If something is charged to a canceled card that constitutes fraud! and in this case best buy perpetrated the fraud! I am actually responding to best buy who saw my post and offered to "help". Unfortunately they think everyone in the world has either facebook, twitter or instagram. I have none of those. This only proves to me that they don't care and aren't willing to assist. They can email me at my email if they are sincere about fixing the issue. I find that no one at best buy has any integrity given how they have treated me. Response from the owner a week ago Hello! Thank you for your review. It's concerning when an unrecognized charge appears. SO that we can look into this further, please reach out to us on via Facebook https://bby.me/jn1c27, Instagram https://bby.me/4gj1ia, or Twitter/X https://bby.me/q2ubh3. Be sure to mention your Google review 103137.

The entire experience was completely professional. We couldn't be happier with the result. Doug and…read morehis crew were so detailed with the final result. The customer service and work ethic was so refreshing. Thank you Doug.

I found cinemaesque after a bad experience with a "Handy" "Angi" installer that was unable to…read moreinstall two TV's leaving damaged drywall in his wake. We have a new construction ski home in North Conway that needed a TV installed on a floor to ceiling fireplace as well as on another wall that we wanted a flush look. Doug at Cinamaesque recommended to remove stone on the fireplace to make the TV look right. He was focused on making as "flush" of a look as possible.. I assumed it wasn't an option and it would be installed on top of the stone. Over the course of a week, Doug assured me he was comfortable with the job when I was nervous about removing newly installed stonework.. with the potential mess etc.. Doug was patient, gave me references and pictures of other similar jobs - all recommended Doug highly. We were on a tight timetable so when I gave Doug the go ahead, he was there within the week with 3 guys installing a 65" Samsung Frame and a 65" samsung 8K. Doug and Team used an abundance of caution while installing and removing stone.. drop cloths etc were everywhere. Doug even found a way to conceal the large 13"x3" samsung one connect box behind the tv's. (I wasn't aware of the one connect box when I purchased.. which added some complexity for Doug. He handled it unphased as a pro and figured out a creative solution. The finished product is amazing.. I can't believe how close he got the Tv's to the wall.. the Frame TV looks like a true piece of Art on the wall - not sticking out showing the TV mount.. Doug and his team left my home spotless.. cleaner than it had been before.. Doug even made sure the TV , Remote, Sonos were all programmed and synched the way they should.. Absolutely thrilled and told Doug to feel free to pass my name along to any future clients looking for references. Please check out these pics.