my frames broke. Still Under warranty. went in and lady that sits on right in the eye glass area…read moretold me nobody breaks this type of frame. we went back and forth and she said she'd call the frame place. So they fixed them with a frame in stock. My lens were fine when I brought them in no scratches. Fairly new lens. When I got back my glasses the left lens was scratched to hell. She replied oh it's just a few little scratches. Very rude lady. Pissed me right off. I'll never go back there ever.

This place must the most antiquated place in Lewiston. I am out od state for the next month and…read moreasked if they could give me the prescription for glasses and they refused to give it over the phone but said they would fax it. I don't carry a fax machine around with me and asked that they just give me the prescription and refused. I spoke with a person that was very rude and clearly did not care about keeping our business. Which they have just lost. I wish there was a less than "0" rating to give.

If I could review and give less than 1 star I would. Don't get me wrong I liked my previous eye dr…read moreand really liked Dr. Ebersole. But the office manager is an unprofessional bully who makes things up including policies. I was there and in the exam room and had a cough. They never asked me to wear a mask or anything. They kicked me out when I mentioned I had covid diagnosis 19 days earlier (This was 2024 and CDC protocol was WAY less than 19 days to quarantine, my state job mandated me to be back at work for 2 weeks at that point). What I had was determined to be bronchitis and pneumonia. I left and then called 30 min later as husband and I had taken off work so I could go to the appt and have eyes dilated. Was told office mgr left after escorting me out. They could not provide the policy when I asked to see it, and not on their web page either. When I tried to reschedule they gave me a date 18 months out. Yes 18 months which as a diabetic was uncalled for and rude. The largest group of unprofessional scam artists I have ever dealt with. And fyi I would have gladly worn a mask if asked and I have been fully vaccinated. Yes this was from 9 months ago but I didn't post before now due to potential retaliation. I am the same person as EllieBeagle on Google and am not hiding my identity. Intent of review is to let people know while Drs are fantastic be careful as I was not the only person who has been unfairly treated. I stand by my review that I have not ever been that badly treated by a health provider office ever before. And a practice I had been a patient of for years. I cannot ever recommend them!

I've always had great care here with Dr. Carr. My insurance recently decided to randomly reject a…read moreclaim and in-house billing helped me get everything squared away. Will definitely be returning and I'm honestly very surprised to see some of the low reviews. See if you can get in with Dr. Carr.

I was near Brunswick on vacation when I fell and broke my eyeglass frames, having…read moreuncharacteristically forgotten to bring a spare pair. Contemplating another week of vacation in sunglasses at all times of day, or surviving the evenings with the remaining portion of my frames perched on my nose and only one ear, I came to New England Optics (NEO) for help. Mervyn came up with an inexpensive frame that would hold my lenses securely until I get home, and which will make a perfectly fine backup pair after I get home! What's more, my experience was not just of the height of professionalism, but completely pleasurable throughout! I recommend NEO without hesitation.

My wife has always struggled to find glasses that she felt comfortable in and that fit her face in…read morean attractive way. Over the years we have been in dozens of eyeglass stores searching for one that had choices she liked and good customer support. NEO was beyond any of our previous experiences or expectations. I have never seen so many frames, styles, colors, shapes, etc. My wife was able to take frames to show her friends, and every time we came back there were new ones to look at. The owner of the store, Merv, was outstanding to work with. He assisted in choosing or commenting on frames when asked, but also allowed as much time as needed to browse and try frames on. He provided excellent advice on the lenses and spent time to ensure that the measurements and fit were right. This will definitely be our preferred eyeglass store in the future! BTW, the sign on the store just says NEO, so it is easy to miss.

I had the need to go to Berries 3 times this summer and found the people friendly, the service…read moreefficient and the product excellent. The 1st time was for glasses and they helped me find a pair I liked and my wife liked when I got home. The 2nd time I went because I bent the ear piece and lost the screw. They could not fix it perfectly and gave me a new pair. The 3rd time I was having a problem w/the hearing aids which I had purchased in my winter home town but which they also carried. I brought in the case and charging wire and thought I would be paying to replace them both. They quickly evaluated the situation and said I only needed a new cord. When I asked "how much?" they replied no charge as they had an extra one in stock. That's what I call customer care!

Went in today to make an appointment for a hearing test...very rude receptionist..she told me they…read moredo take patients with Medicare but not patients with Medicare and Tricare for life...This makes no sense since Medicare sends any remaining amount directly to TFL for payment and TFL pays any cost sharing that Medicare doesn't cover...She said I hung up on her earlier but I didn't ...I have a hearing issue..that is why I needed the appointment...

Kim and Kiah at the South Portland Mall location are outstanding!!!! Excellent customer service!read more

I had problems with my new glasses and while the visits were stressful, the staff worked to make…read moresure my needs were met and I left satisfied. Thank you for your patience!

My wife, who I accompany on all of her visits (including into the eye exam and consultations), has…read morebeen coming here for several years now and we could not recommend Dr. Olivia Poulin and her entire front office staff more highly. Dr. Poulin displays all the hallmarks of what one would/should expect--utter professionalism, complete proficiency, and a delightful personality. When my wife needed eye surgery--for cataracts and corrective lenses--Dr. Poulin referred us to an outstanding ophthalmologist who we love! The front desk always provides us with a smile and fantastic service, including phone calls before and after our visits. What more could one ask for? Exactly.

Staff was pleasant and helpful. My issue is the lack of requested follow-up to discuss Opthamology…read morereferral. Feel like it's an eyeglass factory rather than eyecare provider.

The staff went above and beyond to make my eye exam comfortable & informative! The optician was…read morevery patient, helping me to understand what products my insurance would cover. Highly Recommend.

Always loved the Lewiston office, after having to call back several times for trials to hold me…read moreover till my next appointment, told there was a charge when there really wasn't, called back twice to find out they were never actually ordered, called again to see if they WERE ordered and they finally were but was for the wrong eye and the rudeness was awful. Almost makes me want to travel to the Brunswick office from now on which is who I actually had to call to get the right contacts ordered for the LEWISTON office. I do miss how friendly and nice they used to be. The way I was "dismissed " when asked of they were even ordered after the 4th call was horrible! Lewiston office....do better!​ Brunswick office......AMAZING!