Wanted to share my excellent experience with Joey LaPointe, owner of On Pointe security systems. He…read moreis professional, patient and a delight to work with, setting up the security system. His communication skills are great, reconfirming by phone, email and in person as well. I asked lots of questions and he has the knowledge and expertise to put my mind at ease with the new system. I highly recommend his company and services. We could all use a security system and the piece of mind is priceless!

From the owner: On Pointe Security understands the security concerns of homeowners and businesses in Maine. We…read morefocus on superior customer service, honesty, and integrity to separate our company from national competition. Home security, video surveillance, and fire systems. Commercial intrusion detection, monitoring, access control, fire systems, video surveillance, and environmental systems. We serve homes and businesses in Greater Portland, Greater Lewiston-Auburn, and Midcoast Maine

Thanks to Kevin at a1 lockbox for a routine locks-change. He was prompt, polite, and I would…read morerecommend him. I live in greater Portland ME

From the owner: Emergency Locksmith Services “Lock outs” Commercial and…read moreresidential security hardware, installations of door hardware and Electronic locks and safes, proprietary key systems, master key design and consulting. Fire Door Inspections.

No frills but they get the job done. I went in to get two keys copied. The entire transaction took…read moreless than 10 minutes and I was on my way. The storefront is super cluttered with boxes and doorknobs and lock-related things, but it's functional and adds to the charm a bit.

Came here because I needed a basic key copy onto a "fun" key. I initially checked another place but…read morethey didn't want to be liable for messing it up which I thought was odd because isn't it done by machine anyways? Anyways, the only struggle I had was trying to figure out the hours online -- they weren't posted anywhere so I finally went and their hours are 9:00 AM to 1:00 PM, Monday through Friday. Key was quick, easy, and affordable. Hard to find an actual person to help cut because the minute key machines suck! They always leave terrible edges!

If I could give negative stars, I would. I was sold on a service that sounded great- I could…read morecontrol a doorlock from my phone, a camera on the doorbell that would trigger motion and I could see (and speak) through my panel, smoke alarms that were linked to the fire department. If only it actually worked. The phone app only works sporadically (not great when you're trying to let someone in the house remotely, as it was sold to me). The camera only sometimes triggers motion, I often have to open the door to see who it is since my panel image doesn't show up OR, it's stuck on an image from 2 weeks ago. I've never once been able to talk through the speakers. The smoke alarms have malfunctioned (not the battery, they just stopped working and started to go off). I have to call about once a month to have something reset. Each time I call, I even ask "is this normal for customers to have to call this often for malfunctions? I'd like to speak to someone about faulty equipment" and they always say no, not normal, then bypass my request and refuse to transfer me to someone who can actually help. Not only that, most of the reps not very nice to talk to. And since I've had to call A LOT, I have talked with a lot of them. If I can ever manage to get transferred to higher up, they only offer me a partial credit on my account for the lost time of service from their faulty equipment. Which I have NEVER ONCE seen credited. It took 7 emails (which I was told was a valid form of support) over the span of NINE MONTHS to have them actually respond to a question about my contract. This company has horrible support, has refused to acknowledge they put faulty equipment in my house, and have even refused to tell me how much I have left on my contract so I can pay off this shitty service and go with a company that actually works.

I have been trying to cancel service with this company for ages. We sold our house nearly a year…read moreago, paid out our contract and they are still trying to withdraw funds from our bank account (I say "try" because my bank won't let the funds go through). When you call for help, you just get transferred around from department to department. It takes ages, and you still don't get anywhere. Don't sign up for service with them!