Verizon is Amazing! I went and paid my Bill like I always do in person. I saw something that wasn't quite right.I immediately called Verizon Customer Service and talked with Van.I told him what the problem was and he troubleshooted within 20 Minutes or less. I told him I am a Disabled Veteran on a very fixed income. Van then looked over the different promotions and gave me the Best Outcome. Van went through everything,he agreed with the fact that I was overpaying for my Mobile Service,Wi-Fi and Streaming Services and Apps for my Television He reduced my Bill for next Month April 2026 in the amount of $75 less and confirmed it right dead and there. I jumped up and hit my head on the ceiling I was overjoyed with the discount he told me would be ongoing.Van with awesome Customer Service just like all Verizon Products and Services are "Top Notch " soooo much better than Xfinity or others. They are superb and willing to help you anyway they can for anybody. I have told at least 15 of my friends who have left Xfinity due to there Nightmare of Overpaying ,Poor Customer Service done etc! but Verizon all 15 of my friends who switched thanked me when they switched to Verizon and are Very happy as I am .They have told me and others that Verizon is much Superior than any other Company that this is the Best Mobile,Wifi,and Television Streaming & Apps ever! Noone can compete with Verizon. I love Verizon and all my friends who switched to Verizon ditto. Thank you Verizon I finally found a Real Mobile Company that stands by there word with all the different Services and promotions to make life alot easier. Lovya Verizon Stephen Curtis Hamilton B. read more

Do not get involved with there prepaid service. If you change carriers Verizon will keep any money left on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening. read more

This has been my go to store for new devices for over a decade. During that time, between my husband and I we have purchased well over a dozen apple phones, iPads and watches. The most recent phone purchase included a screen saver that started cracking within the first 24 hours, and NOT from dropping it. I should have gone in immediately but put it off and when I did call about coming in to have it replaced was informed that they could do it but I would have to pay for them to replace it. What? I've spent thousands with them over the years but when I would like something from them in return they're going to nickel and dime me? To make it even sillier I now see that these particular screen savers are problems mentioned all over on reviews everywhere. So, they pick a bad product, charge me to buy and install it, refuse to stand behind their choice and basically insult me when I call by inferring that surely I must have dropped it to have this problem! Congratulations, Verizon Mobile Phone Store on Sunset, on insuring this long standing customer will certainly take her business elsewhere in the future. read more

Excellent service and assistance from V. extreme well informed about cell phones. Highly recommend.

I've had a cell phone since I was 12 years old. I'm 38 years old today. That means I've been dealing with cell phone companies for 26 years. In those 26 years, this particular location provides by far the worst customer service experience I have ever dealt with in my entire cell phone using history. they are predatory fueled by boredom and overstaffed. They are deceptive and downright, not honest. read more

Allot of the Associates were not wearing masks until they saw me enter. I'm a retired EMT, so this was disheartening from the start. They sold me on this $80-$100 magnetic car mount and told me it was compatible with my iPhone 12 Pro Max MagSafe tech as long as I used an official MagSafe case (which I have). This was a lie or either an uneducated sales rep trying to make a sale. Anyways a week later when I noticed it not even charging, I was told I was not able to return it for a refund because I didn't have all the packaging. So I'm stuck with something that doesn't work for my phone AS advertised BY their sales associate. I even used the magnetic strip that came with it to try and boost the magnetics but even using an official MagSafe case plus the strip, it didn't work. It barely sticks and falls off constantly. It also won't charge despite being a Qi wireless charger. Basically I feel lied to or at the very least tricked into being sold something that didn't meet my needs, despite being very clear about what I needed with the sales associate, who assured me it would. I don't recommend going here, I'd stick with the official Verizon store or the authorized dealer by Bakerview (they are owned by someone else), they at least were straight up when they didn't know something instead of making it up for a sale. I'd give 1 star but they were "nice" enough to my face, besides giving me all the wrong info. read more

I bought a lifetime warranty charging cord, I didn't even want it till the employee said it has a lifetime warranty and I didn't need to keep the package or any paperwork and if it ever broke to bring it in and they'd replace it,but the employee I talked to refused to replace it and said I have to send it back to the company that made it for a warranty replacement, u was so angry I picked up my cord and walked out. read more

Worst place ever to be sat there for 45 minutes no one even willing to help they don't even care if you're sitting there or not

I have been sitting here waiting for 15 min with a note on the door saying "Be Right Back" yet no one is here. Very frustrating!!! read more

Verizon - There times - Mobile Phones Near Me - Bellingham, Washington

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Brad provided the best customer service I have ever experienced in a cellular sales store. He took the time to explain the service to my boyfriend and I and answered all of our questions. He was very fast and helpful throughout the entire process Thank you Brad !! read more

DISHONEST My phone was losing the charge quickly and then would not charge at all. Salesman checked it out, said it was the processor and that the charging port was not even connecting-it was shot. Provided me 4 choices of phones to replace it. Something didn't jive, so I declined the sale and went to the mall kiosk, Cellairis. I told her the symptoms. She popped in a new battery, plugged it in with MY charging cord. Let it sit for about 5 minutes-charges to 40%. $43 including tax. What do you know, the port is connecting just fine, the phone is operating way faster and I'm not money in the hole. Much better than the $750 PLUS I would have paid if I listened to the liar at Verizon. Are these guys paid on straight commission? Even so, how do they look themselves in the mirror at the end of the day? read more

Was treated great! They gave me 412.00$ trade in for my cracked screen iPhone 8, towards an iPhone 12 .

This place is an absolute joke. I came in wanting to upgrade my iPhone 8 plus. I've always had an iPhone. They pushed the LG V40 Thin Q. Told me my iwatch would work with it... That's a lie. They told me the camera is amazing... That's a lie. So now I'm stuck with a phone that sucks and has no battery life. They are not Verizon they are an AUTHORIZED DEALER. Do yourself a favor and go to the mall where the ACTUAL VERIZON. read more

Came in as a business customer. Our account has like 15+ lines on it so we spend a lot with Verizon. My phone is having issues and I'm like 10 days till my upgrade availability. 10 days!!! Net net is the guy tells me nothing he can do to help me and I have to wait. Basically in a way that was like sorry dude now go away. I'd love to know Who creates these policies and also who trains these employees?? We a decent account and I'm leaving extremely frustrated and with business phone having issues. Sounds like it's time to visit another phone carrier. Who gives a crap if you "have the biggest network" when you leave your business customers out to dry. And get this. If I was a non business customer they could upgrade me even though I have 10 days till my upgrade. Wow. Thanks Verizon. read more

This review is only for the associate we worked with, Kemar Lawrence, not the store. Kemar walked us through what is usually a very stressful experience (getting a new phone) and got us a great plan and worked all angles to make it worthwhile. He explained the costs clearly so there were no hidden fees. He followed up with a call a few days later. read more

They created a complete mess of my account. We asked to buy an iPhone outright to avoid paying the Verizon device fee, and to keep paying $15 per line for paid off phones instead of the $40 a month. They slipped in a $1 financed amount for 24 months... which created an extra $120 bill including charging two device activation fees aka pulling the SIM card and putting it into the new phone - so technical. Avoid this fake Verizon look alike store and go to a real Verizon or apple store where their prices are regulated. It took a real Verizon store an hour to fix my account... at this rate if this was left unchecked, I would have paid $25 extra per 24 months = $600 that's garbage. Again. This is not a real/corporate Verizon store. ---- No thank you. I plan on avoiding this place all together. These were "UNAUTHORIZED" changes made to my account - I've filed a complaint with Verizon HQ. read more

Matt is the man!!! He helped me through every single step and was the nicest ever. I'm a college student so I was very lost but he made it so easy and I processed it fully. I was dropped off and had no phone and he had no problem i was worried I'd be annoying or be in the way but he made me feel so welcomed which I happen to find rare in Bellingham being a person of color but he didn't even care one bit. He waited with me and we talked about many things not once was i bored or felt ignored such a superior man. Amazing customer service I'd recommend him to the world. read more

My Samsung wouldn't hold a charge. Salesman sold me a new charger. It still wouldn't hold a charge, and I replaced the entire phone. When I asked to return the charger....it wasn't under 13 days, so nothing they would do! Brand new, in box with receipt. Perfect example of only out for the sale! Didn't need a "new" charger but they didn't care. read more

Got hustled on a $680 lg G6 phone here. The guy told me my phone can go 30ft underwater for 30 seconds, it can only go 1.5m (~4 ft) deep. Huge level of discrepancy here. Was also told if I get insurance that I can have my screen replaced for $29. I went in to replace a small corner crack, and was told that my phone wasn't eligible for that, after the salesman told me it was. They need to be more accurate with their information if they are gonna sell things for $680!! That's almost 2 weeks of scrubbing floors and toilets for me! read more

Writing a review seems trivial compared to the outstanding customer service we received from Rich Nickel. We came in to sign up for 4 new lines, but what we didn't know was that it would be a 12-hour ordeal. Rich went above and beyond his normal duties to help us navigate the troubles of Xfinity Mobile. He spent HOURS on the phone with various customer service agencies, troubleshooting phone transfer issues, and he even drove out of his way to drop off one of the SIM cards at my house just so we could be able to use the phone. Things continued the next day with an issue with one of the phones and Rich made himself available immediately to resolve the issue. As a small business owner and someone who has been in the customer service industry, this was one of the best forms of customer service I have ever witnessed. Rich is someone I would not only refer people to, but would hire on the spot and take him out for a beer. I cannot say enough for how amazing Rich was. read more

Our Verizon Rep was Cloud Paton and she could not have been better. I will never go to another Verizon Rep; she is truly amazing!

I'm very sorry to have to share an awful experience, because the sales people are friendly. First off: THIS IS NOT A VERIZON CORPORATE STORE. That means it's a second-hand vendor with their own (lesser) promotions, process, etc. And that means they have to purchase or order your devices just like a customer would...and if there are problems - and there will be - they're stuck waiting for the right customer care employee at Verizon to try to fix it. You will be, too. In our case, our personal information was incorrectly typed in and it triggered the Verizon fraud department. We spent hours resolving that issue, only to find out days later that it hadn't actually be fixed. Our phones and tablet never arrived - they were never even shipped. But you'd better believe that they ran the $1000+ charge on my credit card anyway. We spent hours on the phone for days trying to sort it all out, and it was finally the REAL Verizon store inside the mall that helped us. We had to start a refund process from this store...who knows how long it will take to get our money back? I just know it hasn't happened yet. The guys at the mall were great and started over from the beginning with us, which meant being charged a second time for that large amount. But at least they were extremely knowledgeable, kind, and equally horrified at the mistakes that had been made. I whole-heartedly recommend the store at the mall and we REALLY hope this is not representative of our coming years with Verizon! read more

I wanted to thank Rachel for making my experience at the store one of the most enjoyable ones possible. I am not a geek when it comes to phones, but I just needed a new one. She was professional, friendly, very helpful, and quick. She just made me feel like I was in the right place without trying to talk me into anything. She knew exactly what I wanted, and she set me up with the best product. I would 100% go to her again. Thank you, Rachel!! Love the phone and the watch :) read more

My husband visited this store today and was asked if he had a mask to which he replied no, I don't wear one. He was told to wait outside......really?? He doesn't have leprosy. The person had no respect or even a clue that some people can't medically wear masks. He just assumed that he was sick. People sit in restaurants with no mask!!! He left and bought his phone at Best Buy where he was treated with RESPECT! read more

Visited your store on Sunset. Brad Howard helped me, answering all my many questions. I wasn't overwhelmed when I left, like I usually am when I buy a new phone. He also made me feel comfortable about calling him if I have questions. read more

My experience at the store was great start to finish. Phone contact prior to my appt. was very good as well. They were obviously working hard to satisfy clients, without over doing it. My guy, Jeremiah, was skilled and quick. I recommend the store. read more

So far im not sure but will update my opinion as I have more contact with this establishment. I recently left Tmobile for Verizon mainly because of a Corporate discount my company gets with Verizon. I dont recall the name of the gal I worked with but she was new and did really well for being new. Others stepped in to help her because there were a lot of deals I qualified for that she was unaware of. In total I was there almost 2hrs which in my opinion was way too long. It felt like I was buying a car. She went over the details for the plan and switch but never told me there would be a hard inquiry to my credit. I didnt know until my credit app notified me. After I registered I got an email saying I could get 25% off accessories online. I called to ask if I could get that discount in store as well although it said it was an online special. The gentleman on the phone said I could (and I made it clear what I was reading) I made the drive on my lunch break just so the same guy could tell me he couldn't honor it because it was an online offer only. I didn't have a problem with it only being available online I had a problem with him telling me I could in store. I took the time to leave work and drive there to be told by the same guy I couldn't. I really hope I didn't make a mistake leaving Tmoble because in the 11yrs I was with them I never had a problem. read more

Had the best experience with Brian at this Verizon location. He was so helpful with my in-laws. He helped them save $ with their new phone plan and explained everything they needed to know and was very patient with all of their questions! Very efficient and patient with them! Thank you Brian! read more

May be worth your time to research alternatives to CellularSales on Sunset Drive. Since my husband and I visited this store in June, I've spent several hours reversing an unauthorized plan change . In short, we went in with a loyalty plan, made it clear we wanted to stay on that plan, and have a quote sheet that specifies that plan. It wasn't until we were traveling this month and stopped at a local Verizon dealer because our hotspots weren't working that we found out we'd been switched to a more expensive plan that didn't provide hotspots. Fortunately Verizon changed us back to the loyalty plan which is a grandfathered plan. We also made credit card payment at the store that included down payments for 2 new phones, a new case, and "device setup fees" which were $35 each for the 2 new phones. I hadn't gotten an invoice for these charges, but called the store and had them email an invoice. Looking back, we were definitely led to believe that these device setup fees were Verizon activation fees. Of course, it's no coincidence that the device setup fee is $35 just like Verizon's activation fee is $35. We would never have knowingly paid $70 to have someone set up our phones for us. read more

This store is useless. The staff have no idea how to trouble shoot a problem. They don't have the inventory or knowledge base to be of any kind of service. When I was in there the most important topic was which desk am I going to sit at today. My phone has absolutely died, their one solution was buy a new one for $750. I went to another store and got everything taken care of and lowered my bill by $20 a month. The Diamond wireless kiosk at the Belli's Fair mall has the best staff and service. I'm sorry I strayed away for what I thought would be same service but more convenient to my location. read more

This store is super nice and has everything there is to offer as far as I can tell. Try to work with Bryan if you can (only Fri-Mon). He's just really really good at his job. He knows all there is to know (tips, tricks, deals) and has maybe the world's best laugh haha. I mean you can get your phone a lot of places but you can have a pretty great experience if you do this store and specifically with Bryan if possible. read more

Lacking in professionalism and responsibility. I did my best to let go of my feelings, however we've just had a kid and it revived my anger. I'll explain. A new sales lady told my husband and I that my Apple 5C was the same as my husband's Apple 5S, the only difference was color (hence the c...). Well that is NOT the case but I didn't realize how pathetic my phone was until a few days past the month return date (I barely use my phone and was shocked when my storage filled up) and at that point the manager told me I was too late. When I reminded him it was their misinformation he told me I would have to confront the worker myself, get her to admit she'd done wrong and then she'd write her company a report detailing why I should be able to exchange my phone for the same as my husband's. Excuse me??? It's not my job to educate/manage their workers. I now spend lots of time clearing storage (text conversations, pictures, etc) and cannot update my phone or get apps (baby's milestones, etc) as I don't have enough storage... All because the company wouldn't take responsibility for misinformation and give me a phone they were looking to take out of stock anyways... The store was underhanded, untrained, unprofessional, and it all felt really smarmy. Do NOT go here. The store by Fred Myers on Bakerview actually knew what they were doing when they undid the email transfers the lady had further messed up trying to transfer phone numbers (I even told her on that one she was doing it wrong but everyone was apparently too busy to help her out so she did it her way anyways). read more

Applied for an Account in August 2018... The Sales person ran 5 credit checks on the same day. Not sure if this was incompetence or a way to run my credit down so they could charge more. Either way once i noticed the number of credit checks I called the manager who was not helpful so I called headoffice who promised they would resolve but did nothing. I terminated my Services with Verizon and have to admit have questions about their Business model, staff and Services read more

Almost a year ago, my phone was stolen while I was on a trip to visit a friend in Bellingham. I went to this version retailer to replace my phone. That process went fine but the clerk accidentally gave me the wrong otter box. I didn't notice until I got home which is 2 hours away. I called right away. The clerk, apologized and said I could return it to a retailer closer to me. I tried to do that but no place would do that as they said their POS systems were different. I went to 3 locations which was a ferry ride and gas later. Obviously this was frustrating to say the least. I tried mailing the otter box to Bellingham with the receipt and explaination only to have it returned unopened. This left only one other option which of course was to drive 2 hours which I did. Granted this was a year later but it never occurred to me that they would not honor their mistake and I just don't go to Bellingham often. The box was never used and I had all the packaging etc. - while this is poor enough, it is the treatment I received which was incomprehensible. Not only was I not allowed to tell the clerk what happened, I was treated pretty much like I was a shoplifter. If I could have canceled my service account right then and there, I would have. However, I'm on my husbands business plan. Verizon has a problem with their retail locations and customer service philosophy. And, as an aside, according to my husband, if he had another option he would change service immediately. He hates Verizon and now I do too. read more

You may or may not get help depending on who grabs you at the door. I can't tell you the number of times I have gone in and caught employees goofing off. If you there long enough, you disappear and the goofing off continues. Seriously, it's like being back in high school. read more

I was having a lot of trouble hooking up a new phone I had purchased online to my Verizon account so I took it in to the Verizon outlet on Sunset. The parking lot was full so I assumed there would be a long wait (like at the mall branch) but there were several sales people on hand and I was immediately offered help. I had been without a phone for two weeks and was extremely frustrated but my sales person (Maxwell) was absolutely amazing! He was friendly and personable and helped me work through several new passwords and a new Apple ID to finally get my phone activated. He also saved all of my previous photos. I am not the most technologically savvy person in the world and I never once was made to feel bad for not always understanding what he was asking of me. He was patient and kind and took the edge off of the experience by injecting a liberal amount of humor. I would highly recommend this branch to anyone who has questions about their Verizon phone or account. read more

This store is just an authorized retailer, not the real Verizon store. Went in for help on the weekend, but they weren't able to do anything because they had to call Verizon customer service which is closed on Sunday. Hopefully the employees in the store in the mall will help. read more

I want to extend my thanks to Mekayla for helping me solve my iPad/iPhone problems today. Helpful, kind and well informed...she did a great job! Many thanks! read more

I bought prepaid minutes online through Verizon's main portal. Verizon insisted I never paid a thing. I spent $60.30 with my debit card. All I could get was the run around. It seems that the last 5 years Verizon has deteriorated in customer service, support and just caring about their customers. It seems all that matters to them is money. After going round and round with different personnel at Verizon, I finally printed out a Transaction statement showing the payment and took it to the Verizon store on Sunset Dr. After the gentleman looked at the evidence it was determined that my card had been hacked while making payment. He told me to not use Verizon online services in the future. Verizon should be paying me that money back. My debit card company also said they should because I tried to get repayment through the debit card company. I will be going to the store and finding out if they really care about their customers. If not, c'est le vie. I'm switching phone companies! read more