My husband passed 2 months ago and I needed to switch from t mobile because of cost. I need my…read morephone to work and was having trouble getting my phone unlocked. Not only were the employees at this location kind and compassionate but they saved me from having to set my phone back to factory settings which their customer service line support said to do. I burst into tears at the thought of losing the last pics and messages of my husband. But not only did they give me a minute to compose myself but told me the truth that resetting my phone was not needed. I went home and now not only is my phone working but I still have my memories. Excellent staff that are knowledgeable and caring. They all deserve a huge raise!!

From the owner: Visit the T-Mobile store in Knoxville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 206 Morrell Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

We signed up for t-mobile for Internet in our camper. We were told when we signed up that we could…read morepause our plan for the winter and not be charged. Turns out they were charging us the whole time. My husband called to cancel the service. We had a hard time getting someone to talk to. They wanted us to call on our T-Mobile phone, which we never had one. After a couple of hours we finally talked to someone to cancel our plan. Now, we got a bill and again, can't seem to get a hold of anyone. We will never recommend or use this company again.

signed up for T-Mobile internet had to reset the router every other day then they replaced the…read morerouter but we contacted to have issues. we returned the equipment and we were supposed to get a refund of $38.17. T-Mobile sent a Visa gift card and we activated it then tried to use it and we were told that There was no money on the card. when we got home we checked with the Visa card company and they said T-Mobile had pulled the money back from the card. we have called multiple times and we were told today there was nothing they could do. not the way to run a business.

Service has been absolutely horrible the entire year we have had our phones! Complained MANY times,…read moreoffered fixes, still terrible. My phone caught on fire. Never replaced it because you guys wanted to charge me to even send it off. Still have same melted phone. Tried to upgrade and was told $400 down to upgrade?! I swear, contract WILL NOT be renewed. I will go pay cash for a phone on Amazon and give you guys back these shitty phones just to be sure I don't have to give you any more money than absolutely necessary. Every time I post a comment, you guys reply publicly that you have messaged me, just to offer no real help. Don't contact me with a measly $10-20 credit. Don't message me at all unless you have the ability to actually help. You guys are a joke!

From the owner: Visit the T-Mobile store in Knoxville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2901 Tazewell Pike Suite G can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Customer service! I'm here a second time in 6 months for a…read morerefund on my account that should have been issued 90 days after the account was closed. Today they started on my issue and left me to help multiple others. Leaving me hanging.

I've stopped by this store several times over the past few months for a mix of reasons, and it's…read moreusually a solid experience with helpful employees and a clean, well-stocked store. Today was a very different experience. I was greeted by a woman with long dark hair, and she was the complete opposite of what I've come to expect here. My Razr phone overheated on the charger and the screen died. I had already placed a warranty exchange over the phone, but when I came in today I was told the model was backordered. Since that was the case, I figured I'd look into upgrading instead. She refused to even check. Even after I explained that I was already told an upgrade was possible, she insisted the only option was to buy a new phone, add a new line, and continue paying on the broken one. This turned out to be completely untrue. We left and called customer care, and they were able to process the upgrade and fix everything in just a few minutes. My advice is this: the store is usually great, but if you end up with the woman with long, straight dark hair, ask for someone else. My tolerance for confidently delivered misinformation is low, and today was a prime example of why.

T-Mobile business is one of the rudest customers service out there. The customer service support…read morecall center tells you to do one thing and then you do what they tell you to do, only to go to the store and they tell you to do something else. They took two of my days off work hours of time on the phone almost 8 hours of back and forth phone conversations, and each time it would be someone different that you would speak with, so you would have to go into your reason for calling each time because they couldn't take adequate notes for the next person. This is a company that does not have their stuff together. Always offering a deal trying to keep you happy that they don't follow through with after a total of 8 years with this company our family severed ties we got to the point where we could not trust them. Without trust you can't do business. Customer service 611 has no business being in business. Do you yourself a favor and save yourself a hardship and headache. Our days off work are valuable and they don't seem to care about that. One said to me we all have to work.

From the owner: Visit the T-Mobile store in Knoxville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4632 Charlie Haun Dr can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I went into the store today to ask a few questions and saw F. Lee Carter. He was exceptional. He…read moreanswered all of my questions and went above and beyond for us. I walked out of the store with 3 new phones and a lower monthly bill. I work in customer service myself so I can be hard to please, but he is definitely an asset for this company. Thank you for all your help Lee Carter, you are awesome!!

Shanti was absolutely fabulous. She helped us get phones for our teen sons at the best price and…read morelowered our bill! She worked some major magic and we 100% will seek her out again!

I called Verizon (dealing with the overseas call centers is a nightmare) about getting my number…read morechanged back to my old number and was told it would be no issue. I also mentioned that I was switching to xfinity mobile and was told to go to the store and both of those issues could be resolved. I showed up and explained to the rep that I needed my old number back and he was very short and rude. I then explained I had called in and was told to come here to change my sim card over. They rep told me he couldn't do it. I asked if he personally couldn't or the store couldn't and he said "I'm not working on their service, you can go down the road.". The entire interaction was short, rude, and unprofessional. Do yourself a favor and find another phone company.

this place such a good place for real and ms.bee the go buy a phone from her…read more ask her to test the liquid glass pretty fun stuff