1 Star -- The Worst Repair Experience of My Life!…read more I've never written a bad review before, but what happened at this so-called "repair shop" was an absolute disgrace. I came to them because the backlight on my Samsung phone stopped working -- the phone turned on, charged, made calls, everything worked fine, I just couldn't see the screen. After their "diagnosis," they told me I needed to replace the entire screen module. I trusted their judgment and paid $125 for the repair. And guess what? I got my phone back in worse condition than before. The screen now just lights up, but I can't unlock it at all. The phone keeps saying my pattern is incorrect -- even though I've used the same pattern for over 7 years on all my devices without ever changing it. When I came back to explain the issue, instead of helping, they started acting rude and defensive, trying to blame me and claiming that I must have changed the password before bringing it in. Really? The same pattern I've used for seven years somehow stopped working the moment you touched the phone? Their explanations were completely nonsensical. It's obvious they have no real technical understanding of what they're doing. Even a beginner could find dozens of possible causes online -- faulty digitizer calibration, firmware mismatch, bad grounding, incompatible touch controller -- yet they didn't check any of that. Zero professionalism. Zero responsibility. To make matters worse, the "new screen" they installed turned out to be used and scratched, even though they promised me a brand-new one. I have photos to prove it. So now I've ended up with a broken phone after paying for a "repair." I had to go back just to get my old screen returned so I could take it to someone competent. This company is the definition of incompetence, dishonesty, and poor customer service. They don't care about quality, only about taking your money and blaming you when things go wrong. Avoid this place at all costs! If you value your phone, your time, and your sanity -- do NOT bring it here. Shops like this should not even be allowed to repair phones.

Shay was super friendly and very concerned about our phone problems. Shay kept us informed while…read moreRicardo worked on the wet cellphone. They tried for three days before accepting it was unfortunately dead. Ricardo was able to find us an awesome replacement and helped us get it up and running. These guys were amazing at both trying to save the phone and some money. Will definitely keep these guys handy for the future

Great service. In and out in 20 minutes with a new phone screen. My son picked up a couple…read moresquishmellows from the thrift items.

Had a bad incident with my iPhone 8 while dining out and trying to get a picture taken at a local…read morerestaurant where the device was dropped and the screen shattered. Took my iPhone to I-Fix-A-Phone to have it repaired. Ben was superb. Got my iPhone looking brand new. And as protection got a new case for my iPhone there at the store to prevent incidents like this happening again. Very grateful and thankful for the service.

I ordered a new iPad and within two I days it was in I went…read moreback to have it activated and was extremely pleased . I did have to wait awhile but there was only one rep there. He was amazing! Ryan worked on two people at a time and was amazing He always was friendly and extremely patient . I don't know how he did it! Would definitely go back.

If you want to be treated like a worthless human, visit any Verizon store!…read moreEmployees answer the phone and ignore the customer standing in front of them!

Tyler got fired. This store now has refreshing, nice, helpful staff, especially Preston. This…read moreperson can multi-task better than anyone. Helping customers, answering phones and responding to inventory questions when a superior shows up unexpectedly. I love his spirit and energy. I also will be reporting to my acquaintence in the corporate office very soon. Hang in there Preston. Oh the places you will go. - Seuss

Had my phone pin and id they refused to give me my account number when i complained they followed…read moreme to my car and threatened to sue me if i said anything bad about them went up street to other boost dealer no problem great service gave me my account number no problem very friendly people

I brought my MacBook in after a juice spill. Max was very helpful and knowledgeable. He checked it…read moreand let me know that the spill was minor and didn't cause any damage. He was honest and didn't overcharge. Grateful that it wasn't more serious. Highly recommend the business!

I brought an iphone with a shattered screen in. They told me it would be fixed in 30 minutes. It…read morewas actually ready in 14 minutes. The salesman was very friendly. I highly recommend this company.

Friendly but slow. It took about 15 minutes to help just one customer in front of me. I understand…read morecustomer service but i think having two employees would be beneficial to move things along, I understand it's not the employee's fault but I'd stick to my usual location from now on.

Cierra was AMAZING! I was having problems with an email from my attorney and she was so knowledge,…read morefriendly and kind! She took the time to look through all the possible options and made my life so much easier! The other customers were greeted in a timely manner and the other employees were very nice. However Cierra went above and beyond!!! Wonderful customer service! Can't wait to do business with them again! Very clean and well maintained.

I loved my experience. They even gave me a free phone for free you should definitely go Verizon. It…read moreis really good.

Jordan helped us switch from Xfinity to Verizon. He is very knowledgeable and had us in and out of…read morethe store in about 30 minutes. If you are in the Port Charlotte area, and need phone service, go see Jordan. Very polite person.

My phone was broken and I saw the kiosk while I was inside the mall. They are located literally in…read morethe middle of the mall. I thought it would be really expensive but Ted gave me a good deal. He did very fast and professional installation. I highly recommend them