I was porting over my line from TMOBILE to Verizon because they said I would receive a iPhone 17…read morepro max by mail and once I received it and activated it then and only then will they be able to port my line because I have to receive phone first but instead that took my number with out me receiving phone first.I then went to Verizon store and requested that they return my number to TMOBILE if they are not giving me a phone to use right at the time my number has been ported over and they gave me such a run around for 5 hours and soon as I started talking about a lawsuit, they were now able to port my number back to TMOBILE. I would never attempt to conduct business with Verizon ever again.

We had the privilege of working with Jordan who was personable, knowledgeable, and helpful. We went…read morein to switch a line from another carrier initially but hit the lotto when Jordan told us that we were due for new phones and Verizon was offering incentives. We got talking about my unhappiness with our current internet provider to which we were also able to purchase internet through Verizon. Highly recommend getting him to help you out the next time you're in this store!

Very disappointed with the quality of the parts used to repair the device and the service. (I'm…read moreassuming they use wine glass) I paid 150.00 dollars to get my phone repaired. My phone was displaying a white light cast within one day of having it repaired. Finally, within one drop the phone no longer worked. I had a cellphone case on my phone. They refused to repair the phone or refund my money. I'm all for good quality customer service and quality workmanship. I wish I would have read the reviews and saved my money with bills and expenses increasing. I needed my cellphone now I don't have a cellphone and I'm also short of 150.00. Don't make the same mistake I made. Normandy Location

I went on vacation to NYC and continued to have problems with my phone. The battery started…read moredraining and a google search said that this can be the result of a low quality screen or bad install of screen. We finally went to the Apple store in NYC and they felt bad and were going to replace the screen for me but then they showed me where 10,000 cell phones had damaged the phone when they installed the screen and so they couldn't do anything for me. I had to buy a new phone. The CC company sided with me and I got my money back. DO NOT GO HERE!

I was on vacation and needed a battery charger and fresh battery for my digital camera. The…read moreclosest option was Batteries Plus. The people there seemed perplexed by my request. I did bring my camera with me. They sold me the correct battery and a "universal" charger (only one they had). I made sure it fit in my camera. I asked them to try to charge it before I left because I got the impression that it had been on the shelf for some time. They couldn't get it to charge, and said their port wasn't really reliable, but assured me that I could return it to my local store (in Jacksonville) if it didn't work when I got back to the hotel. When I got to the hotel and plugged it in, I saw no indication that it was charging. When I tried again the prongs that slide to accommodate the battery broke. I had been very gentle, as it looked flimsy right out of the package. I tried rubber banding the battery into the charger and still no charge. I'm out $99. When I got home and tried to return it I found that most locations were closed in my area. I found the closest one on Beach Blvd and they took the charger back but wouldn't take the battery and only offered store credit. It makes no sense to drive back to the store where I got it while on vacation as it's 5 hrs away. Not impressed to say the least!

Aiden and Austin are great! Helped with my key fob! Cleaned it out and saved me so much money…read morecompared to what the dealership quoted!

Quick and courteous service. Great price on iPhone screen replacement compared to other places that…read morecharge $109-$120 at the mall. This business charges $30 less and does the job better than those so-called "experts". I will be using this business more since I know I can find decent pricing, quick service, and a courteous deposition.

Great atmosphere and the people there are amazing. Help when needed and will stay a while if need…read morebe too.

I am doing my best to provide more positive reviews, but this location, which I have frequented…read morenumerous times over the past few years, seems to be going to downhill with respect to customer service and honesty. In early September I took my daughter in and added a new iPhone to my account for her. It was her first Apple product ever and I took a long time working with her and getting it set up for usage. Unfortunately, 9 days later the phone was completely destroyed due to an unfortunate accident. Thankfully I have full insurance coverage on all of my Verizon iPhones and iWatches, but have never had to use it before now and wasn't certain as to how to handle this situation. Our sales representative had provide us with his name (which I prefer not to mention herein) and cell phone number. I called him for help and he directed me to the site for me to file a claim. Before I started the claim, he told me that if the entire phone needed replaced we would have to pay $99.00 replacement fee, if only the screen needed replaced it would be free, and then I specifically asked him if she would be getting a new iPhone or a refurbished one. His response was very reassuring when he stated that since the iPhone was a 14 and new, they would definitely send us a brand new iPhone. After battling Asurion to get the claim approved, which they first denied (a mistake later admitted to by an Asurion representative) and making sure I followed all of their directions, my daughter received a refurbished iPhone 14, not a new one. Any emails I sent to the sales representative attempting to discuss this fact now began to go unanswered or responded to in any way. While everyone in the store is friendly, appear very helpful, promised complete transparency, and make all kind of promises to make you feel comfortable about your new purchase, they are providing customers with incorrect information. If they are not certain about a question presented to them, they should refer you to someone who can provide you with an honest and accurate answer. Also, when they attempt to sell you the Asurion insurance on your device, all of the facts should be presented up front and with complete accuracy because it's not cheap and neither are the devices. After speaking with an actual Apple Senior Advisor, he explained the actual comparison as to how Asurion provides you with replacement phones in detail and how Apple Care provides you with a replacement. Please do your homework prior to purchasing any insurance becuase the difference is considerably different with respect to replacement device quality. My bottom line: I can no longer recommend this particular store after my experience with incorrect information. Also, I highly recommend that you compare Asurion device replacement methods compared to your own device manufacturers insurance replacement methods. I can't speak for anyone besides Apple, but the differences are much different and you may find that your actual manufacturer will be providing you with a much higher quality replacement device that Asurion.

Drove 40 minutes out there, store closed during business hours…read more This is after driving to another place that didn't even have screens in stock so that wasted that trip too.

Professional, knowledgeable and extremely reasonably priced services. I suggested to the owner that…read morehe increase his prices!!! Cell phone repair shops aren't regulated, so be very cautious in leaving your phone or watch to just anyone. The owner is uber personable and has been in this location for over 10 years, so you can trust that he won't disappear overnight....leaving with your property. He replaced a cracked screen on my iPhone in about an hour. I will be taking my Movados back to him for battery replacement.

Reasonable turnaround and outstanding work. My 10-year-old lens looks and operates like new!read more

Unable to repair Fuji cameras, said we need to contact…read moremanufacture. Looking for a camera repair store in the Jacksonville area.

Did a great job went over and above. Screen was cracked it had been run over there was no screen on…read moreit they it just looked like tinfoil

DO NOT GO HERE!! I…read morebrought a broken iPhone 16 screen, they replaced it with a cheaper option that didn't work. I had to go back and pay the difference for an "Apple" screen which wasn't really Apple. The screen became pixelated, had a spot on the corner that blew then gave a black and green screen only 2 months later. It was supposedly under a 4 month warranty but the lady refused to touch it, fix it, take off the screen or replace it under warranty. She said it was damaged but could not prove any damage as there was no damage! The problem was their rip off "Apple" screen that they installed. She offered a "deal" to replace it. Ha! Go elsewhere that's honest.