I love Verizon but this was not my favorite experience. I needed an ear bud adapter for my iPhone,…read moreand the cheap ones I bought off Amazon didn't work. So I stopped at this new location in Durbin Park. When I got there at 5:40 pm I was greeted and asked to take a seat until someone could help me. There were two salesmen, both helping customers. As I sat there, I noticed the place was clean, no music, a coffee station tucked away, my chair was mediocre for waiting comfort and an additional customer had walked in then out after waiting about two minutes. I waited until 6:15 pm to be helped and found out they didn't carry the adapter piece I was trying to purchase. The salesman was apologetic but had someone asked me "what brings you in today" from the very beginning, then I wouldn't have waited for 35 minutes.

Jacqueline was so helpful when we came into purchase a new mobile phone. She helped us get all the…read moreold apps up and running as wall as demonstrated all the important buttons to operate.the device. She also pointed to the various rewards and plans that would be more affordable for our budget. There were also areas of cloud usage that helped us to use them more wisely. One of the best experiences in purchasing a new phone.

Excellent customer service provided by Zach at the local Nocatee branch Verizon Wireless store…read more His knowledge and experience made the transition from old to new iPhone simple and painless. He also reviewed our plan with Verizon and offered alternatives & discussed promotions. Our prior interactions with former employee, Simone was equally helpful. Happy to have this vendor here in Nocatee.

Verizon on Crosswater Pkwy is awesome. Jeremiah and Nick helped me and my 89 year old Dad purchase…read morenew phones and get maximum promotions and credits. They were both extremely kind, patient and willing to spend as much time as necessary to understand our new phones and billing. Thanks so much gentlemen!

I am doing my best to provide more positive reviews, but this location, which I have frequented…read morenumerous times over the past few years, seems to be going to downhill with respect to customer service and honesty. In early September I took my daughter in and added a new iPhone to my account for her. It was her first Apple product ever and I took a long time working with her and getting it set up for usage. Unfortunately, 9 days later the phone was completely destroyed due to an unfortunate accident. Thankfully I have full insurance coverage on all of my Verizon iPhones and iWatches, but have never had to use it before now and wasn't certain as to how to handle this situation. Our sales representative had provide us with his name (which I prefer not to mention herein) and cell phone number. I called him for help and he directed me to the site for me to file a claim. Before I started the claim, he told me that if the entire phone needed replaced we would have to pay $99.00 replacement fee, if only the screen needed replaced it would be free, and then I specifically asked him if she would be getting a new iPhone or a refurbished one. His response was very reassuring when he stated that since the iPhone was a 14 and new, they would definitely send us a brand new iPhone. After battling Asurion to get the claim approved, which they first denied (a mistake later admitted to by an Asurion representative) and making sure I followed all of their directions, my daughter received a refurbished iPhone 14, not a new one. Any emails I sent to the sales representative attempting to discuss this fact now began to go unanswered or responded to in any way. While everyone in the store is friendly, appear very helpful, promised complete transparency, and make all kind of promises to make you feel comfortable about your new purchase, they are providing customers with incorrect information. If they are not certain about a question presented to them, they should refer you to someone who can provide you with an honest and accurate answer. Also, when they attempt to sell you the Asurion insurance on your device, all of the facts should be presented up front and with complete accuracy because it's not cheap and neither are the devices. After speaking with an actual Apple Senior Advisor, he explained the actual comparison as to how Asurion provides you with replacement phones in detail and how Apple Care provides you with a replacement. Please do your homework prior to purchasing any insurance becuase the difference is considerably different with respect to replacement device quality. My bottom line: I can no longer recommend this particular store after my experience with incorrect information. Also, I highly recommend that you compare Asurion device replacement methods compared to your own device manufacturers insurance replacement methods. I can't speak for anyone besides Apple, but the differences are much different and you may find that your actual manufacturer will be providing you with a much higher quality replacement device that Asurion.

Great atmosphere and the people there are amazing. Help when needed and will stay a while if need…read morebe too.

I've been a Verizon customer for years but recently got an offer from a competitor that was good…read moreenough to make me walk into the Baymeadows store and give Verizon a chance to keep my business. They tried. They came close on price (not quite there) but sweetened the deal with a "new" phone...enough to convince me to stay. A few days later, my hotspot stopped working. That's not a small issue for me, as I work fully remote with international hours and rely on it multiple times a week. So back to the store I went! Visit number two is where everything unraveled. I was told the previous employee had downgraded my service without my consent, disabled my hotspot, and set me up to be charged for the "free" phone (none of which matched what we agreed to). To make matters worse, that "new" phone already had multiple dead pixels within two weeks, despite never being dropped. Then it somehow got worse. The employee helping me this time said he'd "take care of me," but instead spent the entire interaction hitting on me while he had full control of my phone (including all my personal information). Repeated comments about how "attractive" and "photogenic" I am, pushing to see photos - not for anything remotely work-related, but clearly fishing for personal selfies. It was uncomfortable, inappropriate, and completely unprofessional. I left feeling gross. And at the end of the month? The exact same bill I was trying to leave in the first place. So, what did I get out of this experience? Unauthorized changes to my plan, a damaged phone, broken promises, and 30+ minutes of blatant sexual harassment. Just don't. Trust.

Kyree was helpful and friendly. It seemed his only job was to help out, so he wasn't out to bait…read moreus on a sale. However, when the day comes we are sure to buy new from him. He is reliable and knowledgeable.

I never write review's but Mike was so helpful. Just went for a new case and Mike spent significant…read moretime showing me abilities and features my existing phone had. Very, very helpful.

Rochelle was a Rock Star and went so far out of her way to help me. It was like, She ran around…read morethe block 3 times, just to go across the street. She even pulled rabbits out of a hat, she was truly AMAZING!!!! Thank You SO much!!!!

Christopher M. at Verizon deserves serious recognition from leadership. I've been dealing with an…read moreaccount issue for over four months and spoke with more than 15 Verizon employees without getting it resolved. Christopher stepped in and fixed everything in under 45 minutes. He was incredibly efficient, knowledgeable, and genuinely kind throughout the entire process. After so many frustrating attempts to solve this issue, Christopher was by far the most competent and helpful representative I encountered. To be clear, these five stars are for Chris, not Verizon as a whole. Christopher, and employees like him, deserve to be recognized internally and considered for advancement or promotion. Chris represents the level of service Verizon needs to strive for. Thanks to him, I am able to remain a loyal customer to Verizon.

Very happy and it enjoyable service Everyone was helpful to…read moreall the customers in store

I've been here multiple times and Dakota has been the most helpful persons there (wish they were…read moreall like this). He was patient and not pushy at all which I really appreciate. Took time to set up the WiFi and show me how to work it.

The plan I was told I would be on is no such plan!!!!! I was switching from Verizon to get a less…read moreexpensive rate because we are planning for retirement. Nothing is like we were told , I should have stayed with Verizon!!!!!!

Staff is wonderful, extremely knowledgeable. Chixo was a great salesman fully knowledgeable about…read moreTMobile and the competition. Would highly recommended him.

I recently visited the T-Mobile store at Durbin Pavilion on Fri Dec 13, and I had an excellent…read moreexperience! The store is conveniently located at 480 Durbin Pavilion Dr, Bldg F Ste 107, St Johns, FL 322591. My review is specifically for staff member "Chixo" , I am rating Chixo with a high 10 plus and more for his : Product Knowledge , Customer Service, Professionalism, Patience. It was a pleasure to be assisted by Chixo. Thank you very much Chixo. TMobile , Chixo is great representation for the store. Mallisa Stokes and Anthony Brown

THEY STOLE MY MONEY! Pre-ordered the new iphone and they lied to me numerous times saying it was on…read morethe way but it never came . I paid cash and canceled the order and the Verizon customer service said that they would give me cash back for the taxes. I called the store and they will not give me my cash . They want to send me a check in 8 WEEKS !!! Imma have to wait 8 weeks to get my money back ????? This store is trash