This place is horrible they have any phones you want! So you need to preorder everything! The staff…read moreis horrible so mean rude and boring! The place is not clean or organized ever! The prices expensive not priced corrected they should give us discounts for everything!

I want to start by saying I've worked in retail and in other positions with AT&T, so I'm very…read morefamiliar with the standards expected of their employees. I also understand this is an authorized retailer and not a corporate store; however, if you're going to represent a company's name, there should still be the same level of integrity and customer focus. Unfortunately, my experience today did not reflect that. I ended up leaving without my issue being resolved due to how the store was being managed. There were three customers, including myself, waiting just to be helped. Two employees were actively assisting customers, which I completely respect--those customers deserve their time and attention. However, the third employee was outside squeegeeing windows while customers were sitting inside waiting for service. That was surprising and frustrating to see. In a situation like that, customer service should take priority.

I love Verizon but this was not my favorite experience. I needed an ear bud adapter for my iPhone,…read moreand the cheap ones I bought off Amazon didn't work. So I stopped at this new location in Durbin Park. When I got there at 5:40 pm I was greeted and asked to take a seat until someone could help me. There were two salesmen, both helping customers. As I sat there, I noticed the place was clean, no music, a coffee station tucked away, my chair was mediocre for waiting comfort and an additional customer had walked in then out after waiting about two minutes. I waited until 6:15 pm to be helped and found out they didn't carry the adapter piece I was trying to purchase. The salesman was apologetic but had someone asked me "what brings you in today" from the very beginning, then I wouldn't have waited for 35 minutes.

Jacqueline was so helpful when we came into purchase a new mobile phone. She helped us get all the…read moreold apps up and running as wall as demonstrated all the important buttons to operate.the device. She also pointed to the various rewards and plans that would be more affordable for our budget. There were also areas of cloud usage that helped us to use them more wisely. One of the best experiences in purchasing a new phone.

In short...go to another T-Mobile store. Stopping here is a waste of time and frustrating. For…read morethose of us that have been with T-Mobile a long time, you just don't have the customer service here and don't expect for them to do their job and/or the task that you get at other stores. Save yourself and go to another location. For those of you that may be new to T-Mobile...go to another store and don't let the staff at this location turn you off, give you wrong information, charge you for something your already paid for or whatever the case may be (walk away). Upon arrival a few employees were sitting out front eating with the door wide open to the store. I thought it was odd and perhaps the power was out. The power wasn't out, they were just there eating lunch with the door to the store wide open. If you see the same thing...they are open. Masks are required in the store. In any case, I don't recommend this location...please read on. A nice girl waited on me and sadly I don't know her name since she wasn't wearing a nametag...but she tried. I stopped in to get the protectors replaced on my phones since two were broken and one won't stay on. They were out of stock and the excuse I was given was because the new S21 was out. That doesn't have anything to do with anything. I told her it was ok...they could just ship them to me. She didn't know how to do it, so she inquired with her manager who was sitting out front eating. I was informed I couldn't get them replaced if they weren't in stock. Huh? This girl was trying and listening to her manager...so I asked her manager's name (Nakita {sp?}) so I could go speak with her myself. She informed me I would be charged for them because they had to input a credit card number. Huh? I said I had the insurance and she said they couldn't do it unless I was charged. I explained I've ran into my protectors not being in stock plenty and never had an issue with them being shipped to me for free. Heck, it was the T-Mobile staff that informed me I could do this from the start. She said she had never heard of that...really? I said it must be unique to this store. I personally wonder how you can be the manager and not know this? How many people have insurance like me that have had this same issue and ended up buying it? This is false information and simply not true...go to another store!!! Don't let yourself be ripped off. If I were new to T-Mobile I'd change carriers if I was being charged for something I already paid for with the insurance coverage just because something was out of stock. It's not right! In reality, I simply don't think the manager felt the need to do her job, help me and get it taken care of. So, I said we'd go to another store...and I did. I went to the store on Old St Augustine Rd, and guess what? They took care of it and ordered the ones that weren't in stock just fine and they are being shipped to me for free because of said insurance. I told them what happened at the Durbin Pavilion store and they apologized on their behalf...but it wasn't their fault. Not to mention what should have taken a few minutes turned into a few hours since I had to go to another store, the drive, etc. I had to return to Durbin Pavilion to do some other shopping. To my surprise, there are two T-Mobile stores in there...I did not know that. Why on earth are there two stores so close together? My advice, don't go to this one! End note: I contacted T-Mobile directly to inform them of the discrepancy.

Just want to say is that the service we receive from Jeremiah was excellent he went above and…read morebeyond to help us.

Excellent customer service provided by Zach at the local Nocatee branch Verizon Wireless store…read more His knowledge and experience made the transition from old to new iPhone simple and painless. He also reviewed our plan with Verizon and offered alternatives & discussed promotions. Our prior interactions with former employee, Simone was equally helpful. Happy to have this vendor here in Nocatee.

Verizon on Crosswater Pkwy is awesome. Jeremiah and Nick helped me and my 89 year old Dad purchase…read morenew phones and get maximum promotions and credits. They were both extremely kind, patient and willing to spend as much time as necessary to understand our new phones and billing. Thanks so much gentlemen!

I've been here multiple times and Dakota has been the most helpful persons there (wish they were…read moreall like this). He was patient and not pushy at all which I really appreciate. Took time to set up the WiFi and show me how to work it.

The plan I was told I would be on is no such plan!!!!! I was switching from Verizon to get a less…read moreexpensive rate because we are planning for retirement. Nothing is like we were told , I should have stayed with Verizon!!!!!!

DO NOT COME HERE!!!! This was the worst screen repair I have…read moreever had. The screen quality is terrible. My phone has a purple light to it now and it is so dim. The only problem I had before was the screen being cracked and now I'm dealing with my phone overheating. PLEASE just spend the extra $20 or $30 somewhere else.

BAD BUSINESS! Be aware, they are willingly selling counterfeit items that will further damage your…read moredevice. They also are so money hungry, they don't offer viable solutions and make excuses for why your device is malfunctioning for you to continue to spend your money. DON'T!

Timely and reasonably priced repairs on my Dell laptop, got my old back up laptop working again…read morefine.

OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

Did a great job went over and above. Screen was cracked it had been run over there was no screen on…read moreit they it just looked like tinfoil

DO NOT GO HERE!! I…read morebrought a broken iPhone 16 screen, they replaced it with a cheaper option that didn't work. I had to go back and pay the difference for an "Apple" screen which wasn't really Apple. The screen became pixelated, had a spot on the corner that blew then gave a black and green screen only 2 months later. It was supposedly under a 4 month warranty but the lady refused to touch it, fix it, take off the screen or replace it under warranty. She said it was damaged but could not prove any damage as there was no damage! The problem was their rip off "Apple" screen that they installed. She offered a "deal" to replace it. Ha! Go elsewhere that's honest.

The staff at Orange Cell Phone (Fleming Island location) are exceptionally considerate,…read moreknowledgeable and very helpful. My father had an annoying ad on his phone that he could not get rid of or even shut the phone down. The staff fixed it and explained what to do if it happened again. They are AWESOME! I would highly recommend them.

These people give you Low ball price $400 for iPhone 16 Pro…read moreMax 1 Tera clean MEI new condition Apple store gave me $750 these people take advantage of you Careful watch out for your

Fixed Mt Samsung s10 ( reinstall back glass and new battery) at a very reasonable price!read more

~diagnostics fee $155 was required upfront yet no call back or follow until "I" had to pursue text…read moreand calls for update after a week and a half. ~ at time of equipment drop off was verbally informed the diagnostics fee could be applied towards a new printer if required a new printerhead yet upon making my follow up call because of not hearing back there was no mention of that applicable diagnostics fee being applied towards a new printer due to defective printer head evaluation. ~ upon pick up to retrieve my equipment, I reminded of their verbal diagnostic fee statement that they would apply the diagnostic fee towards a new printer as stated during my initial drop off. ~ I was told that he would circle back to me with comparable printer options to apply the fee to and they would let me know the pricing on a new printer. I insisted that it not be a refurbished printer, as I had already looked up my type of printer that I retrieved back, knowing exactly what Amazon was charging for it.. ~ not surprisingly that I never heard back anything. Not a text not a call, nothing same as after I dropped it off. ~ hugely disappointed and I recommend you save your money if you require any type of diagnostics. ~ it's unfortunate for them as I would have possibly utilized additional service needs and possibly offered recommendation, but unfortunately, I cannot do so because I walked away completely and totally dissatisfied after the initial reassurance that the diagnostics fee would be applied towards replacement equipment. ~ even after I reminded of all this and his lip service that he would research and contact me back with a comparable option to apply the diagnostics fee for a new printer 'not a refurbished version.' I never was contacted again with his follow. he knew he was making an easy $155 from me and never provided any services only empty words.