I came in to ask about an iPhone upgrade on 12/24/2025 at approximately 1:30 PM. I spent about 5…read moreminutes with Daniel, who repeatedly pressured me to buy the phone in the store. When I said I wanted to discuss the purchase with my wife and possibly complete it online, he told me I had wasted his time. That was unnecessary and unprofessional. I expect better customer service from Verizon.

Jorge was great! Went in to get out of my boost contract and…read moreJorge made it painless. He was very friendly, patient and knowledgeable! Great guy and great store!

I called the store about a pickup for an order that was made online.Got a text after the purchase…read morethe previous evening that I would be notified when it was ready for pickup.After waiting about 5 hours I called the store just to check on it and the sales person gave me 10 reasons why she couldn't check to see if they had the order or when it would be ready for pickup.This person wouldn't do something as simple as checking on the order.Very rude and unprofessional customer service

This place has horrible customer service. The staff lack both customer service skills and basic…read moreknowledge of T-Mobile's own processes. One employee even told me, "We only do sales. We don't provide support for anything other than sales." Really? Is that the kind of training your manager or T-Mobile provides? If all you're going to do is sell, customers can easily buy a phone or plan online. There's no reason to drive to the store and wait 1-2 hours just to receive a useless response and no actual help. I expected much better from T-Mobile. This experience was unprofessional, disappointing, and a complete waste of my time. After this experience, I'm done with T-Mobile.

A-1! 5-star! Top-Tier! All of it! This location has been the BEST location that I have visited!…read more First let me say that we all dread having to deal with broken electronics let alone dealing with the phone support teams that come along with them. My phone died on me and I decided to either come to the Fairfax location or the fair oaks mall location..let's just say I chose correct. The support team were all nice and welcoming to each and every incoming customer. They joked around and still were professional when they needed to be. Let me give a big shout out and recognize Frank T there! He provided excellent customer service and support! I had question after question and Frank had answer after answer. The store's traffic was picking up and a disgruntled customer came in already in a mood and ready to pick an argument. Even while working on my phone issue, Frank multitasking and assisted the gentleman as best as he could. The guy felt so bad for his unnecessary attitude, he was apologizing before he left!! Frank took care of my phone and left great notes on my account so when my replacement came in, anyone could assist if he wasn't available. Speaking of, I came back to follow up on a possible account upgrade, he followed up about my phone. With his knowledge, he was able to get all of my contents back! Yea, excellent job! This will be my location from now on. Even if it is a small hike.

This T-Mobile location in Fairfax, VA is hands down the best. From the moment I walked in, I was…read morewarmly greeted and immediately acknowledged, which already set a great tone for the visit. I was introduced to the associate who would be helping me, and he explained the entire process step by step. He was friendly, patient, and genuinely helpful throughout the whole experience. The process was smooth and easy--completely the opposite of what I went through at another T-Mobile store just down the street, where the staff was rude and unwelcoming. The difference in customer service was night and day. I highly recommend coming to this Fairfax location if you want to be treated well and actually feel valued as a customer. You won't be ignored here. I'll definitely be returning, and I'll also be reaching out to corporate about my experience at the other location because this store shows exactly how customer service should be done.

I would have given this location five stars because my first experience was awesome but the second…read moreone was a little different. Taylor was able to help me and was genuinely attentive when I needed assistance even enlisting help from others to ensure that they resolved every aspect of my problem. They eventually fixed my issue but I would have been okay if they hadn't because they put alot of effort into it and listened to my concern. Now my second experience, there was a wait which I do not mind because they were busy and we've all been there, but when I sat with a different representative was a different experience. When I expressed my concern about not getting attachments on my phone, he asked me what kind. Now I understand there are different types but he made it sound like I should have known. He then brought up different facts about texting which was not my problem. His mannerism was a bit pushy and it seemed as though he was reading from a book. He kept cutting me off and anything I said didn't seem to be getting through. Overall, this is still a good location, but I would probably not go out of my way to come here.

I live in California and been having account issues for over a year. While visiting Fairfax area I…read moremet Martin from this store who told me he could fix the issues. I was skeptical at first since four other stores and Customer service were no help. I was ready to make the switch to another carrier. Martin kept his word and a week later all issues were resolved! Finally someone who cared enough without expecting anything in return. Thank you to Martin and this ATT store!

Greg did a great job. He made a process that, could have been arduous a cinch. Greg is a wonderful…read moreemployee, and Ron is helpful too. They are good men, and props to them, as a busy location. These gents have to handle difficult circumstances, but do so with a positive attitude. Thank you to them for their service. Nice store with lots of toys. Easy to get parking, which is a premium. Do remember that this is a contractor of Verizon Wireless, so they cannot handle corporate side stuff. After dealing with Verizon Wireless last night, and this morning, they finally got their act together. There have been aspirins taken, but this is not the fault of this store. Thank you gents as your knowledge and experience, is absolutely solid, and I appreciate your help!

I had a fantastic experience with Ron! His friendly and attentive demeanor made all the difference…read more He took the time to address all my questions and concerns with great care. Highly recommend his service!

THE ONLY PLACE you need to go! I went to so many different…read moreplaces before finding Cell Phone Specialists and none of them were able to figure out why my phone was not turning on. Cell Phone specialist was able to figure out right away what the issue was and I was able to retrieve the data. We all know how much data is sensitive and precious especially when we think about all our family pictures. Don't waste your time going to other places, and start heading there! I truly recommend Cell Phone Specialist.

I had went to a concert, and this guy hooked me up with a quick repair! he replaced my censor and…read moremy battery in a quick manner! I then came back and got my power button replaced!! All at an overall price of 230. not too shabby!!

Earlier in the day, I called Verizon customer service about a package I received that I never…read moreordered. They explained that there had been a system issue about a month ago that caused some customers to receive unexpected packages, and they advised me to take it to any Verizon store -- specifically recommending this location -- and that it wouldn't be a problem. When I arrived, however, the experience was anything but helpful. This isn't the first time I've had an issue at this store; every time I've been here, the staff have come across as rude and unapproachable. This time, I was assisted by an employee who had an attitude from the moment I started explaining the situation. I barely got through a sentence before being met with unhelpful and dismissive responses. This store needs better management and serious improvement in customer service. Customers shouldn't feel uncomfortable or disrespected when simply following directions from Verizon's own support team.

I must compliment the young man, Danny, who helped me today buy a new phone. His patience ( as…read moreopposed to the dismissive bald, old guy) made my chore bearable. I tried another Verizon store near Giant Grocery the day before, but again the bearded guy there lost his patience as if I were interrupting him although no other customer was present. Danny stayed with me until I understood my new device. If only all service people could be so understanding and gracious.

Today (July 30) I went to this store and got outstanding service. Besides fixing a router/modem…read moreissue I had, they saved me $40 a month on my bill & increased my gig speed by explaining promotions Cox was offering. Thanks Pirro & Fabricio!

I went to upgrade my DVR/cable box that I rent from Cox and they gave me a "new" one in new box…read more When I started using the DVR it was malfunctioning and slow and clunky. When I looked at the menu for previously recorded shows (which should have been blank) it was 98% full of various Spanish language programming. For this, I pay ~$300 a month?

Spent $165 getting mt iPhone 12 pro max rear glass replaced, it lasted less than a day before it…read morebroke. It was an aftermarket glass that was worthless. My phone now has 3X as many cracks in it than before the repair. They said they might give me $30 off a second repair, why would I want junk parts again. Use another repair shop

visited the store and was told that they could not fix my phone under warranty due to couple of…read morevery minor dimples on the flex glass that comes installed from factory. this dimples are at the very top corner of the screen which they found after looking with zoomed camera under a light. they will not honor any factory warranty by samsung giving you a BS reasons not to cover it so they can make more money. such as getting money from the extended warranty if you have any plus the deductible. after having the phone for 11 months, who doesn't have minor scratches or couple of dings on their phones. they will not honor factory warranty unless it's in prestine condition like just out of box. they are getting away with it since they are the only authorized repair facility to samsung. don't get your hopes up on getting your phone fixed under factory warranty because they'll find a way to deny you

I was looking for a specific type of leather case for my iPhone 7…read more Interestingly the guy at the Apple Store didn't have it and recommended this place. They have exactly what I was looking for and only $13 bucks. You should check them out!

Bought a screen protector that was told we couldn't open and check but that it would fit my phone…read more Well it turned out to be broken. The stuff here is cheap and usually on sale, but it seems to be a shot in the dark in regards to quality of the product. I would return the item and not write this review, but there is a no return policy.