Great service from Ashton! They got us in got us out quick and easy! Helpful and answered all our…read morequestions!

I spent 2 hours trying to get resolution to an additional line and phone which I was charged for…read morebut was not ordered. I was transferred a minimum of 6 times to different agents and the bill is still not resolved. They apparently cannot figure out who should help settle this

Thought my phone's USB port was broken but it was just dirty. 2-minute diagnosis and fix!read more

Everything! Great prices and fast service!…read more They even called to advance the date of my repair since they had received the part! Great and kind employees too

Our third visit, and always have had great experiences at this store. Mrs D's phone screen was…read morecracked and my charger port was damaged and not always connecting. Josh presented several repair and replacement options. We were elated to hear from Josh that Mrs D's screen was not cracked and that it was simply the clear protective cover that cracked. This allowed me to upgrade from my iPhone 7 to her Xs and for her to upgrade to the 12 Pro Max. The trade in for my 7 and a better monthly plan resulted in keeping our monthly bills at the same cost. We both walked in with broken phones and each walked out with new working phones for the price of 1, both fully synced with our back up data.

I went to this store twice because I was getting overcharged. It took about an hour each time to…read moreget my bill fixed and I was told I would get a refund. The refund never showed up and they even raised my bill. Save yourself some grief and use another carrier. I would rather send smoke signals then go back to ATT.

I had a very good experience at this particular store location when I was looking to purchase a…read morewireless Bluetooth speaker. A Verizon Solution Specialist by the name of Arlene Gonzalez assisted me. She quickly came over to assist me when I arrived at the store and was very knowledgeable about all of the wireless speaker products. Not simply trying to make a sale and rush me out of the store, she inquired about the type of location setting and purpose that I was looking to utilize a wireless speaker system for and targeted our research accordingly. Arlene was patient and enthusiastic in her explanation of what each speaker system could be used for and how to pair more than one speaker system together for an even better and richer sound experience. She again displayed that high level of patience and professionalism when informing me about the different purchasing options available to me and even connected the speaker system to my phone for me. In the future whenever I need to visit the store again for any more phone or speaker systems I will ask for her by name.

Worst customer service I have ever experienced. Great at wasting your time and will have you call…read morean automated service in their own store to solve an issue.