My experience was very good. Kyle assisted me with some major phone issues. His patience and knowledge were excellent. He also helped me in the Verizon store in Park Ridge,il I hopefully will need to get a new phone in a few months and will go to see Kyle. read more

I moved my 4 cell phone service over from AT&T to Verizon. I was supposed to receive gift cards for what I owed on my AT&T phones which totaled $1,800. However, after 8 months, the gift cards have never arrived. Additionally, they promised a monthly bill of around $200 (which was billed the first month) and then it went up to $360 every month after. I've been trying to get this resolved for 8 months and the TCC rep tells me each month it's resolved, yet it's not. I've tried contacting the manager several times and she does not respond back to me. Extremely poor customer service and would recommend going to a Verizon owned store as TCC doesn't back up their commitments. read more

Great customer service. Very helpful and easy to work with. Not overcrowded We were out within an hour.

Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again! read more

Kelly helped me yesterday and I couldn't get over how patient, kind, and knowledgeable she was! She was helping 3-4 customers at a time and was so nice to everyone Was very impressed with her multitasking and how she kept it together dealing with so many customers at once read more

Terrible experience at this store this week. Arrived to purchase a new iPhone at 3:25. Only one clerk in the store. Only one other customer, already being served. Clerk said they were closing at 4:00. He told me that I could wait, but that I might not get served. I told him I didn't mind waiting as long as I would get the phone. He couldn't understand this and expected me to wait half an hour and see if then I would be served or not. Crazy. I strongly recommended AGAINST this business. It's understaffed and customer service is very poor. I went a couple miles down the street to Harlem and Northwest Highway in Chicago. That Verizon store had about 6 sales people. They took care of all my needs. Drive the extra few minutes and go there. read more

Gabriel was a huge help throughout the entire new account/trade-in process. he went above and beyond to ensure my family was taken care of, and we were given the proper account credits. read more

Chris at Verizon in Park Ridge is always helpful. He helped me to setup my e-mail on my new I-phone. Today I stopped in just to ask a question and he again was very helpful I appreciate that he is very knowledgeable and very nice. read more

Horrible waist of time . No one wanted to do their job , screw up my account . Went in twice only to be ignored the second time and staff pretended they didn't know me/why I was there . They literally asked me to come back a different day the first day . Horrible language used by staff while they're speaking to you cherry on top . read more

Walked in on a Sunday afternoon. I needed a new charging cord. At $20 a pop I must say. The gal behind the counter was fooling with some guys phone. I can wait. And wait and wait. No hello, no be with you in a second. So I left. How rude! read more

I will not go to this location again. I've purchased new phones from this location for years but was treated very rudely by Andrew because I wasn't buying a new phone but transferring to already purchased phones. I know they get commissions from new purchases but there wasn't anyone waiting behind me. Good customer service will result in repeat business and sales and because of bad service I will no longer give them my business. read more

I would not recommend this location if you are in need of an accessory. My iPhone charger cable broke and I was in need of an immediate replacement. This location was closest (and I am a Verizon customer) so I walked in. They charged $30 for a single Lightning-to-USB cable (I'm pretty sure you can get a 4 pack on Amazon for around $15) and told me that if I did not create a profile with them, I would not get a receipt nor could I return the item. Stay away. read more

I recently switched my plan from AT&T to Verizon. I was expecting it to be a long and rather painful experience but was pleasantly surprised! We received phenomenal service from Daaron. My old cell phone was taking forever to back up at the store and I was running late to meet someone for dinner. Daaron could sense that I was stressed about running late and actually offered to meet me at the store the following morning (on his day off!) to finish setting up my new phone. True to his word, Daaron meet me when the store opened the following morning and finished setting up my phone. So pleased by the customer service I received from this store! read more

The customer service at this store is what sets it apart from the others. They are accommodating and extremely patient in dealing with multi-lines. Jared was great! read more

Verizon Authorized Retailer, TCC - Mobile Phones Near Me - Niles, Illinois

This store is not a true Verizon store, it is a franchise service outlet. They have repeatedly lied to us about cost and insurance plans. We went there last weekend to have one of our phones replaced that was on the insurance plan. They told us there was a 200 deductible. THEN they told us we should never keep the insurance after a few months because your upside down. They suggested they would have to call us because the entire network was down and they couldn't see our account. When my wife called later that evening, she was told nobody could call because they were SLAMMED. HOWEVER!!!! That the best thing to do would be to pay off the old phone, and then upgrade rather than claim the insurance. After speaking to a neighbor who suggested they had had VERY. Bad experiences... We went to the Verizon store near Golf Mill. We were in and out in 5 minutes. Our certified new phone arrived today. 0.00 cost We Had Insurance LIARS AND CHEATS THESE PEOPLE ARE! read more

Just great service. Daniel was such a great help, and got me and my wife set up with new iPhone X's quickly and efficiently. He wasn't pushy and gave us honest opinions when it obviously was financially in our best interest and not Verizon's. He pushed the iPhone 8 Plus, but we made the decision on the X. Great store and great guy. If you need some service or a new device, this spot is perfect. read more

The Sterling Illinois store, will tell you anything to get you out the door. When you get your bill watch out!! Then they promise refunds because you didn't authorize the add on's . But guess what.. you never get them. Poor customer service. read more

Alonso is the best! He has always had my best interests in mind when coming up with a plan or upgrading my service. I have been extremely happy with him especially when I had to deal with my phone having water damage. read more

Great workers with lots of knowledge and expertise! I had quite a few issues with getting a new phone. I seriously tried about 7 times and i NEVER walked out of a store with a new phone. There were some deep issues that were keeping me from getting a new IPhone. I started to get extremely frustrated. No store seemed to be able to help me. No one could get me farther than "It says we can not upgrade your phone even though you are due for an upgrade". Until I met Charles at this store... Now, spoiler alert, I didn't get my new phone at this store. But Charles went out of his way to dig extremely deep into my situation and figure out what was happening. The first time I stopped in, he got me a few steps farther than other stores had got. So I started to get excited! But then boom... another issue and I couldn't get my phone. But I had somewhere to be so I had to leave. But I came back about a week later and he helped me get a phone number I needed to resolve my issue! So I left the store (had to be somewhere yet again) and dealt with this new number. I finally got conformation that i was able to get a new phone! I was in a mall at the time i was notified so I just went to the Verizon store in the mall and go my new phone. But because of Charles help I was able to get my new phone and get onto a new plan! Ever need help or ANYTHING related to verizon go here! read more

Don't pay with cash... have lost faith in this store. We have been doing business with this location for years, but this is the last time. After paying cash for a discounted Apple watch, Carl had explained that only the service fee of $10 would show up on my monthly bill. Low and behold, we were billed $25/month which also included the monthly payment for the watch! At the point of purchase I signed for but did not receive a paper receipt. When we went in to clear up the problem, Carl denied that any cash was taken and would not correct the error. The discounted watch ended up costing us double what the deal had stated. Very unhappy obviously ;-( read more

I stopped in to my local Verizon store, to find out why I was unable to access the internet from my iPhone 5. I am on my son's account, and this was his phone, originally purchased through Verizon. The clerk was rude, insulting and dismissive. She first questioned whether or not I was authorized to use his account, when she could have easily looked up my number. Then, she said she could not help me, because I did not have his five-digit account pin. She never bothered to look at my phone, when the issue turned out to be a setting for an APP, that I later was able to resolve. Instead, she was impatient and dismissive; handed me a business card out of the holder on the counter, and said, "We usually charge for technical support, unless you buy your phone at this store." I had shopped there before, for a charger, but did not deal with this woman. After she handed me the card, she looked around me and started helping the next customer. I will NEVER go in that store again. TCC Verizon authorized dealer, 23969 State Road 3, Suite F, Belfair, Washington. I am sending this as an email to their address: Belfair_4032@TCCRocks.com. I don't know about "Rocks", but this store will sink like a stone if they keep treating people that way. read more

This location was not able to assist me. Corporate told me visit a store and get a free SIM replacement. The issue was all on Verizon's end. Came into the store and they were not able to help me at all. In addition, they charged me $10 for a replacement SIM. I normally wouldn't mind especially since it's a small amount, but this issue was on their end and caused by Verizon. Tell me why the customer has to pay this? In addition, this location was not able to activate my SIM. So I drove to this location, expected to get a free SIM replacement and ended up paying $10, and still went home with a non-working phone. This location seemed convenient because it's right next to my place. But I would rather drive farther and be a happy customer elsewhere. Save your money, save a headache. This location seemed convenient because it's right next to my place. But I would rather drive farther and be a happy customer elsewhere. Save your money, save yourself a headache, and go to a different store that can fully assist all of their Verizon customers One thing I just found out that the guy at the store DID NOT mention was I could call Verizon myself and get it activated. Thanks for being so helpful....NOT read more

UPDATE** I received a phone call from staff at this location stating that they found that my phone was NOT insured on my plan. I thought that was funny because my mother said that it was when she had last checked. So I called her and she confirmed that my phone was properly insured, so I don't know if they were trying to get more money out of me, or if they just simply and honestly have no freaking clue what the hell they are doing. ** My opinion is a bit mixed with this location. I was in back on Friday and had fantastic customer service. The tech was really friendly and got my phone upgraded in really good time. However, I went in today, Monday, to help my brother upgrade his phone and the tech there seemed to not be thrilled with doing our upgrade, as if it was bothersome. On top of that, when he asked which phone number we were upgrading, we read the number out to him 4 or 5 times. It wasn't until after we left and my brother texted someone that they asked him "did you get a new number" that we realized the idiot at this location had put my dads number on the new phone and not my brothers. Both their numbers are the same with the exception of the last 4 digits and apparently this guy didn't bother listening for the last four and selected the first number he saw with those first 6 numbers... I'm just disappointed with the lack of energy/friendliness that some reps at this location display to customers. Some are fantastic, but the others need to get their act in gear. I have worked many retail jobs and know that some day you really don't want to be there, but that's no excuse to give attitude to customers. You're supposed to put on a mask and pretend like everything is going well, not dump bad vibes on everyone who walks in. read more

I walked in and was immediately greeted by Joshua. This guy is a magician with phones. I had a problem with my new iPhone XS not getting emails to the phone. All my emails were going to my old phone. He took about 5 minutes and had the emails going to the new phone. I told him that I had sold my old phone and he completely wiped the phone for me so I can ship it to the buyer. What a great guy. If you ever have any questions or problems this is the guy to go see.!! read more

Typically I hate anytime I have to deal with mobile phone service. Whether its billing, repair, or purchasing a new phone I just dread the process. This weekend was an exception. I called Verizon to see if I my phone was due for an upgrade. Jordan W. handled my phone call went over all of my options. When I arrived at the store and introduced myself, he remembered everything we had discussed and completed my transaction with no issues. It took a little longer than expected to transfer info from my old phone, but Jordan stayed an entire hour after the store closed to be sure everything was set up properly. Seriously, if you need a new phone you should contact him. Amazing customer service!!!! read more

HORRIBLE CUSTOMER SERVICE! I have never been treated with such disrespect in my entire life. This is a disgrace for the Verizon name. I have been a Verizon customer for over 10 years. I had to call Verizon to report the store because of how I was treated. read more

Was planning on only having a one person contract (for myself) our very nice salesmen but pushy told us it would be cheaper for two people to be on a contract. He threw in a free iPhone for my mother and told us it was a free replacement warranty . When I went in later I found out there was a $125 dollar down payment in order to get a new phone . I felt mislead and all the hidden fees get very annoying I have been with verizon for a few months and I've been experiencing what I have been warned about . read more

I came to this store to simply cancel the internet for my mom's iPad. Only one person working on a Sat morning and the person in front of us bought a new phone. The clerk spent 5 minutes putting in the screen saver and case with two other people waiting! read more

Worst customer service I have ever experienced. No one greets you or let's you know that they see you and will be with you shortly.

Top notch! Jared, Michael, Charles, and all team members here are amazing! The service really DOES set them apart from their competitors. I had a tricky situation with my phone, and this team was "all hands on deck" making sure they found a quick solution. Before choosing to work with them, I called 5 nearby Verizon stores (some corporate, some not), and based on the professionalism and confidence of the Associates (I knew there would be a huge hiccup with my phone), I easily chose this store. Very glad I did! They went above and beyond! read more

This particular Verizon store has knowledgeable as well as friendly,helpful staff. I am in there quite frequently because I'm a little technically challenged and they are always willing to help! Never with a sigh, or a roll of the eyes!!! Also been in there when people have been angry, yelling, and NOT HAPPY! The staff especially Jarrod has been calm,professional and managed to work through the customers complaints! Definitely only Verizon store to go to! read more

My husband and I had a great experience here, Jared was extremely helpful. He had a lot of patience with us and even stayed an hour after the store had closed to make sure we got everything we needed. He didn't rush us and continued to have an amazing attitude. We were incredibly happy to have him as our sales rep. read more

I have been coming to this store now for 2 years for all my phone needs. The staff is great especially Jared. He is very knowledgeable and willing to assist. I have 5 lines so I am in there often. service is much better than at corporate Verizon stores. They will also get you best deal for you. read more

Didn't have the iPhone 7, and gave me a bad attitude when I asked about it. Also problem driven and not solution driven when I asked about my account. Go to a normal Verizon store if you have questions. read more

We have used this store for many years. Today I needed a new flip phone. Yes, a flip phone! I was so pleased that no one tried to upsell me or talk me out of my choice. Kyle was professional and kind. That's the kind of service anyone would want. Trust this store to deliver it. read more

I am not happy with this store at all! I was misled as the previous review stated as well. The pushy salesmen that I had made the deal sound fantastic! I walked in with a broken phone and wanted it repaired because we had insurance. He repeatedly told me that we never had insurance (which we did). I walked out with a bill for $1,400.00 and 2 phones on the Edge program. I tried to get out of the Edge program but I was shortly past the 14 days (when you can cancel a contract) and they would not allow it. I ended up paying $700 for an iPhone 5S one year ago. Big rip off, never again :( Verizon offered to help to try and retrieve a credit but I have not heard back from them. read more

Great store and great customer service!! The sales associates where not pushy at all and picked a phone that works best for me.

And the nightmare continues from my last post. After the problems I experienced with the insurance rebate. I left Verizon and went to Sprint. I leased a phone and changed carriers on 1/19/16. I called the manager at the Park Ridge Store and the story changed again. I would need to bring my phone in and then they would credit my account and I would receive a check.. When I switched I called Verizon to make SURE my account was cancelled. I get a bill today and it shows account still open, I was charged a Full month and another charge of $80. I was told I have 2 Ipads on the account not a phone. Thank goodness I have 2 years of bills. Then after being on the phone for over a hour with the customer service ( I use that term loosely) I was connected with someone at the Park Ridge Store who was unable to help! No Kidding!! Now I was told , I would need to speak to Jared, the manager, tomorrow. I don't know if this will EVER be resolved. So many people have been in my account with no notations and made changes this may be hopeless!! My opinion stands. Stay away from VERIZON!!! read more

Be careful this is not a Verizon Corporate Store it's an authorized dealer. In my experience their fees and policies are different from an official Verizon store. read more

The Verizon store in Park Ridge on NWHY is awesome! I had to purchase two new phones which were very badly damaged. Not to mention was told that i would loose all my photos and contacts... But Jordan, the service rep, at this location came to the rescue. He not only was very experienced with providing me all the information I needed about my phones but did everything in his power to save my contacts and pictures.. I highly recommend this store for the service and the knowledge about phones... Thank you to the whole store... You all rock... Go see Jordan at the Verizon store on NWHY if you need a phone...... read more