We were locked in our apartment and couldn't get out. !iit was 7 o'clock at night. We called him. He called back. It was over and a half hour.!! he did a very fast and throne job and not give them more stars if you had any thank you Dimitri great guy great locksmith! read more

my mom was locked in her apt. When her door knob came off and it was Friday night. Demetrius came and saved the day. He was so communicative and did a great job. Such a good guy, the kind of small business I'd hire again and again! Thank you! read more

Demetrius was fast. I just moved to my new place and in the midst of chaos I locked myself out. I'm tired, exhausted, didn't know what to do. As soon as I sent my request to Yelp, Demetrius was calling my number. We talked for a minute and 20 minutes later he was at my door. He got my door open in probably less than 10 seconds. I 100% will recommend him. read more

Applause to Demetrios at Ace. He responded immediately and let me know what he was doing and was courteous and got the job done quickly & efficiently. This is the definition of a pro. read more

Highly recommend! Excellent service and at the best price. Demetrious changed the door knobs of our exterior doors (back and front doors). I reached out through yelp (along with a number of others) and he sent me the most convenient quote that same day (compared to 4 others) and came over the next to provide a perfect service. He changed my door knobs and for no extra charge made our keys work for both the new door knob and our additional lock. He also advised that we take a picture of our key in case we ever get locked out, because with the pattern, a locksmith can let us in without having to break the lock, which would be necessary for our door knob type. In sum, he went above and beyond and not only provided the service we asked for but enhanced our key experiences in ways we didn't know we needed (for no extra charge!). He was also very patient with our lovely but intense cat. Additionally, I appreciated that the price he offered was for the service and not contingent on the hour so that I could make an informed decision. He was quick and professional. I will definitely call them whenever I need a locksmith. read more

Fantastic service! They responded quickly, communicated clearly, and showed up right away. The issue was resolved in about 30 minutes. Highly recommend! read more

Showed up on time. Re-keyed the door quickly and at a fair price. (Yelp says I need eighty five more characters, but what more is there to say. Good job at a fair price.) read more

Such awesome service! They came out same-day my front door lock broke and they heat out the other locksmiths in the area in terms of pricing! Really nice family business. read more

Ace Lock and Key did the job quickly and at a fair price. Highly recommend Ace Lock & Key!

Ace Lock and Key Smith provided outstanding service for me last month! As a landlord in Lakeview, I needed to have my locks re-keyed for an apartment turnaround that I was working on and Demetrius came over very quickly and expertly made all of the changes for a very affordable price. It was a great value and it was a pleasure working with him. I will definitely use Ace Lock and Key Smith in the future. Thanks Again! read more

Reasonably priced and very quick turnaround time! Effortlessly removed our key from our car when we were locked out. And even suggested ways of getting reimbursed by insurance if applicable. Demetrius is a lifesaver! read more

We called Ace to help unlock our home safe after we lost the key. They came that afternoon and finished the job in 10 minutes at a reasonable price. Very smooth experience and highly recommend! read more

A++++! Would highly recommend! Demetrius was response, kind and experienced during my lockout! He was able to get my deadbolt opened up in a few seconds. Prior to his arrival, I had Chicago Locksmith come and their worker was unable to open the deadbolt and stated that it would need to be drilled open. Hesitant I called Ace Lock for a second opinion in which Demetrius came in 20 minutes and opened it in a few seconds! Trust experience and small businesses. Thank you again! read more

Demetrius was very professional and kind. He arrive at our location under 20 minutes after we called. I would recommend this service to anyone needing an affordable locksmith at a short notice! read more

One of our 25 year old house locks almost fell out and needed to be immediately replaced. Ace Lock & Key came out the next morning and completed the task quickly and at a reasonable cost. Would definitely recommend! read more

Came to my place in Garfield park last year to cut keys for my 2016 Kawasaki KLR650 motorcycle from the ignition. Demetrius was amazing. When my motorcycle proved to be a unique challenge, he was determined to come back as many times as was necessary (3 or 4 times?) and try every tool to make sure he got the job done. A life-saver! read more

Demetrius is awesome! He came out quickly to re-key our locks for the house and also our car. He's very professional, reasonably priced and a great guy. read more

A real locksmith! Our antique front door lock broke after 100 years... Other companies told us it was impossible to fix (without even looking at the lock) and quoted us thousands to replace the lock, telling us they could not maintain the antique panel (which we wanted to keep). Demetrius was great. He came out quickly and assessed the lock and door. After he determined what the issue was, he put a lot of leg work in to try to repair the original lock. Unfortunately, the lock had to be retired, but Demetrius provided multiple solutions and alternatives that allowed us to maintain the original door plate and secure the house. This was all done at a FRACTION of the cost quoted to us by other companies. He is very knowledgeable and was a delight to work with. We will for sure use him again if we ever need a locksmith. read more

Demetrius, the owner, Unprofessional does not provide anything in writing and wants an immediate reply to fix the repair without documentation/warranty/zip/nothing... read more

worst experience ever called him to see if he had a certain key told me he did or that he was going to check. It was gonna call me back every day. I'm very rude. I'm professional if you're not gonna help people, you shouldn't be in business. I do not recommend him read more

Amazing locksmith. They always do an amazing job - whether it be re-keying a lock, making new keys (one of the ONLY locksmiths that can make motorcycle and ATV keys). DO NOT TRUST ANY OTHER LOCKSMITHS WITH THE SAME NAME - THEY ARE A SCAM! They always ensure speedy, friendly service with the highest quality. You can always count on them to get the job done right - quickly, efficiently, and safely. They are always willing to meet your needs as they are available 24/7/365. I wouldn't ever go with any other locksmith. read more

Even though there is a Covid 19 pandemic , I bought a cylindrical lock for a commercial door of my business. The man never told me from the beginning about not able to return the product due to the Covid 19 pandemic. He told me, " I give you the reciept if you do not like it." He was dishonest and deceptive... Before he was selling the cylindrical lock, he should have disclosed the no return policy of the product. Otherwise, I did not know about it. He was quick and eager to get the $20.00... Why doesn"t he post a no return policy sign at the store? Furthermore, he even insulted my contractor calling him some insulting name in greek with no respect. ... I felt he was showing off to be arrogant and full of it.... read more

Needed a spare key for my Honda Element...Great service...was available and cut same day within 15 minutes...Highly recommend!

It's hard to find a place with good service these days but this is where you need to go. Family owned neighborhood locksmith with real helpful people that really want to help you. Fixed my lock quickly and I got two new keys and left with a smile on my face. The woman working was so pleasant. I don't writes many reviews but had to in this case. Thanks for the great service and I highly recommend this shop!! read more

Great experience here. They are very professional, knowledgeable, and they are a real locksmith unlike some of the key-copying kiosks that pop up in maps when I search for 'locksmith'. They answered the phone right away, no automated nonsense, and they came out the same day to install a replacement lock that continues to work flawlessly. Highly recommended. read more

The owner is a nice guy. Helped me understand why certain keys won't work well that you build out at Home Depot. Came back home and his keys did the trick. read more

Called to get a price for opening car door. It was after hours so I hit the voice prompt for emergency service. Got a guy who said he wasn't on call but his " manager" was and that he would forward my number to him. After waiting a while, I called another locksmith. Turned out it was the SAME COMPANY! Again, talked to the same person! and was told I would receive a call any minute but it never came. What would it hurt to take less than a minute to call someone just to acknowledge, even if job is declined! Only reason I have 2 stars is cause the guy on the phone seemed genuinely apologetic. I guess I'll never know how this company got such good ratings since I never even got past a phone call read more

Demetrius was a super nice and honest guy and great to work with. He was able to help replace our building's gate lock. I will for sure call him again for any of my locksmith needs. read more

Was locked out of my car. They came within 20 minutes, were super friendly and helpful and very quickly were able to unlock it. Was much more reasonably priced compared to another place I called. Highly recommended! read more

Needed two copies of a key, the service was fast and cheap ($4 for two copies, took less than 5 minutes). The lady was also very kind, would recommend to anyone needing to copy a key! read more

Can they make a key that works? Yes. Do they open on time after you call that very morning to verify what time their doors open? No. Are they open to ordering new products for a new consistent client? No. I own a dog walking service in Chicago and live a block away from these folks. The nature of my business means we deal with keys - and a lot of them on a regular basis. I went in to introduce myself in the hopes of building a long standing relationship. The owner's wife was VERY short with me. I showed her the key tags we use and when she abruptly said they don't carry that kind, I asked if maybe she had a product catalog from her supplier that I could look at to see if they could be ordered - wasn't even willing to consider the possibility of finding the product for me. I asked about emergency services - she told me I could call, but more than likely, wouldn't get a live person after business hours. I have since gone into a few other locksmiths and they have ALL bent over backwards to help me in the hopes of earning my trust and business. It's really too bad.....these folks are so convenient to where I live, but I guess they don't want or need new business all that badly. read more

I have to say this is the best locksmith I have ever encountered and I have had to use a locksmith a few times in my lifetime. This time I put my key in the lock turn and the key breaks in the lock. What a nightmare. I am new to the neighborhood and thanks to my phone ap "around me" I locate the nearest locksmith and it was Ace Locksmith. I call and a woman who sounds as though I have disturbed her answers but she was helpful non the less. I too am "disturbed" by phone calls. I understand and I am also familiar with the concept of linguistics and communication so her "tone" doesn't offend. She informs me to wait out front he will be there at such and such a time. Then I wait. I have to say he was prompt, courteous, professional, and I am relieved. He charged a fair price fixed my locks, and did an outstanding job. He exceeded my expectations. I paid less than I was expecting and the whole job took less than an hour. I am not only thankful but really surprised how honest and fair he was. In the past the same situation cost me close to $300. He only charged me $133. WOW. He changed 2 locks and got me into my Condo quickly. I would recommend this company to everyone in Lincoln Square. He is very professional, courteous, prompt, fair and non intimidating or pushy. Thank You so much. read more

After years in our home, we felt it was time to re-key the tumblers. The owner came to my home and assessed our needs and delivered new tumblers and keys for us. All worked and we were very happy with the service and price. He has been in the neighborhood a long time and is used by many property owners including multi-unit property owners. read more

I called Ace in an emergency and the locksmith came out immediately. I think his rate was very reasonable - so reasonable in fact that I had him change another lock while he was there. I would highly recommend this family-operated business that has been in this area for 30 years. read more

MOTORCYCLE KEY MOBILE SERVICE - Great service accurate with time frame to come out and competitive pricing for service this good. It's Sunday afternoon by the way. read more

I went to get a key made and I was told it would be 5.75, as he hands me back the key as if he did not want to make it. I asked him why it was so much and he said it was unpopular. Not very welcoming and I felt like I was bothering him. No customer service. read more

After returning from a fantastic dinner our evening had a bit of a hiccup...I left the house keys on the kitchen counter. Wife wasn't too happy but it didn't ruin the night. So we called several places and all couldn't give a final $$$ amount without springing the hidden fee after-the-fact. Meaning the full charge isn't disclosed until they see how bad of a shape you're in...except Action Locksmith!! They gave me a competitive price, upfront, no hidden fees, arrived in 10 freakin minutes!!! How awesome is that!!!!! Friendly, fast, and professional. Absolutely NOOOO damage to my door, NONE! I'm thankful for the local folks. I highly recommend them. Thanks again!! read more

I needed a couple of keys made to my gate and front door. Sounds simple right? Apparently, that is wrong. I had keys made at Home Depot, they did not work at all. I then tried the Sears "key shack" on Lawrence, those keys worked sort-of (if you wiggled the key and got it to just the right spot - not an easy task for some reason). I read Kathy M's review of Ace Lock & Key and decided to give them a try. I had four keys made and every one of them works flawlessly! It is such a small thing but to have a key that works with out "jiggling" it makes coming home with a bunch of bags in tow a much less painful event! All I know is they can take an apparently difficult key to copy and make duplicates that work perfectly! read more

Get the job done right -- and for a fair price Changing locks is something we may all be able to do, but it doesn't mean we can do it right. Now having worked with the owner of Ace Lock....once I can see the benefits of working with an experienced locksmith. They know what the common mistakes are avoid them -- and the quality of the work is so much better than I could have done. The owner will travel to your location for free and not charge anything until he identifies what you need. Sung knows what he's doing and is focused solely on getting you secure, reliable locks and security. Highly recommended! read more

Had extra smart keys made for my daughter's new car today. The owner didn't have the keys in the shop and ran out to get them, and called me when he had them. I've had them make a number of keys for home and cars, and always get great, courteous service, and great prices. read more