Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Thanks to Thomas and Antonio. They were great and fast to resolve my issue. I am giving them five…read morestar rating. But zentro should have given them all the correct info about the issue as there were two APs but zentro only gave them one. So I have to ask zentro to schedule another appointment. Zentro took two weeks and multiple calls to sent the technicians out to replace the equipment.

For some reason you have to meet when someone to return equipment. I don't know why one of the…read morethree people who never moved from the checkout stations for the full 30 minutes I was here couldn't do it. Whatever estimate they give you for your wait time, double it, at least. Fifteen minute wait turned into 30 real quick. My visit here did nothing but solidify my decision to end my relationship with Comcast. The only reason I can tell they make you wait to return equipment so that they can try and talk you out of returning equipment/quitting service with them there was no reason that I needed to wait 30 minutes for a transaction that took 60 seconds. Total garbage company

Absolutely terrible experiences here, most recently a few days ago. First of all they have a…read morecompletely inept waiting system so plan to be there at least an hour to do anything. After you waste an hour you will get an employee who can't help you. Then you will be directed to one of their kiosks that invariably has a tech issue. Not kidding every single time I have had to use the kiosks there is an issue. I have recurring billing issues due to them not removing cable from my bill so I have to make multiple phone calls and show up in person to get any resolution as they are quick to shut my internet off when their bills are mistake riddled and I am in the process of pleading my case again. This last time the guy informed me I have a $60 credit due to over paid bills which felt low but was something. He said my next bill would be in March and I am all good. I get an email today that my service was cut off and since I was at work I couldn't drive over there. Now I am on hold and you guys did it, I am finally cancelling. The amount of time I have wasted with this ridiculous company should be a crime, I deserve restitution.

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

I recently switched internet providers from AT&T to e-vergent for my business. Wish I had done it…read moremonths ago. I am saving 25% over AT&T (which was 25% less than Comcast) with much more speed. Although I did have to pay for the installation hardware the savings will make up for it in the first 6 months. It has now been 6 months with no issues, and we are very happy. Now are switching our home service to e-vergent also. In addition, our family is always looking to support smaller privately owned businesses which e-vergent is.

Badass facility, one of the nicest datacenters I've seen…read more Onsite security, 24x7 escorting you to the datacenter, and or your customers - which is a plus. Upon entering you approach a locked/secure door at which point you pick up the phone, speak to the security onsite, they let you know verify who you are with a government-issued ID, then verify if you're permitted access at which point you're still in a secure lobby, and once granted access you're escorted and taken through a mantrap to your destination. It's clear Equinix dumped *millions and millions* into the facility. We are located in the newest build out on the first floor. All cages are bio-metric, cameras throughout, alarms should you have your cage door open for a duration (monitoring) also additional monitoring temp sensors throughout, humidity, etc. Awesome loading dock, both ramp available and dock. Showers within the facility, customer lounges you can rent which have pull out beds, etc. Definitely an awesome modernized facility.

Sometimes going to the your carrier store is a drag but the customer service at this place is that…read moregood that you don't even dread it! They were supper helpful and have some awesome inventory as well.

The young woman in the front was very helpful and expedient with getting my phone replaced. Would…read morerecommend this store over my usual wheeling location. Don't forget to ask about your plans options. Let me know a ton I wasn't explained at the other location.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

The staff is fine The process is horrible and slow…read moreJust to drop off a cable box takes forever! Should be an express or self service for a cane box drop off That's all!

I took time off work to go to Xfinity to find out information about upgrading cell phones for my…read morewife and I. We have comcast/xfinity in the home and at my wifes small business. I walked in, checked in, and then waited. After a few minutes, a guy named Daniel called my name. We sit down and I hand him the business account statement and say first off, my wife and i would like to upgrade our phones, they are tied to our business account and this is the place we got them last time. First off, is this still the correct place to do it or do i go to apple to get the phones and bring them here, how does this work? Daniel spends a few minutes playing on his computer and then says he will be right back. He leaves and a few minutes later comes back with a drink in his hand that was half full and he was asking his coworker if he wanted it, I guess he thought he was funny, and then informs me that he cannot talk to me because its my wifes name on the account and not mine. Never says hey, do you mind if i call your wife and get her on the phone to verify your identity. Never says hey, we cant open the accounts without your wife here but you are in the right building and here is how it works. I was furious! Does this Daniel realize he just wasted 2 hours of my life? Where has customer service gone?

We went to the brand new service site that just opened up. We were helped promptly by Jae Murphy…read morewho was very knowledgeable about the services and facilitated enrolling us in what was best for our home. Jae was very friendly, personable and knows the products very well! Xfinity is still hands down the best home internet & streaming network in our area.

My son went fishing and used his phone as chum, which resulted in a dead phone. So, given…read more"modernity," we had to get a replacement. It's the only Xfinity store in the area. It is what it is. Service was fine. The place is brand new. So, it was nice and clean.

Andy and Jennifer are AMAZING !!! They were about and beyond to help us. We ran to a couple of…read moreproblems but they reassured us and helped us through it. The store closed at 9pm and my family and I left the store past 10pm, not once we heard a complain from them, both were very engaging and always with a smile, I can't say enough about our tonight experience at Verizon at Mount Prospect (on Rand & Mt Prospect RD) . If you need to switch phone companies (like I did) please do your self a favor and come visit Andy and Jenn

Jose helped us this evening. Went above and beyond with helping resolve a past issue that we were…read morepreviously led to believe was taken care of. He was patient and found ways to help with our monthly plan. We will be going back for his help with our next upgrade.