This is a Verizon Wireless reseller, NOT Verizon Wireless. They require you pay a $50 "Set Up" Fee…read morewhen buying a new phone. Even though switching from an iPhone to a new iPhone is a simple process. They will NOT waive that fee. Also, the manager is fairly rude.

Service is store is terrible. I came to pickup a simple order. The girl has been in the back room…read morefor 20 minutes.So the manager goes back to check what she is doing. He comes back and tells me some story that they are trying to get together. She finally comes back and says they do not have it. Why would the Verizon people send my order somewhere they do not have it in stock.

Brittany helped me switch my phone from my parents plan to my new plan. The whole process went very…read moresmooth. There were a lot of people in the store and she still managed to help us all out! I got my first iPhone here in 2011 and glad to be back for a new phone. I live in a different state and it still worked great.

I went into this store to buy a new eSIM card for my wife's phone because she was having issues…read morewith her phone. Apple and Verizon customer service told me her phone (the hardware) was fine but when I went into this store, the woman who helped me, the blonde hair and glasses, told me I needed a new phone and the eSIM card with only work for 24 hours. My wife's phone was having problems with her physical SIM card and service where she couldn't connect. Something didn't sit well with me when the woman told me not to spend $30 for an eSIM card but rather sign up for a new plan that would charge me an extra $25 a month or $900 for the next three years. She was pushy about it and put a lot of pressure on me to trade in my wife's phone and spend more on a new plan. I left the store, and later came back and I was happy that another worker came over and helped me. I bought the eSIM card and my wife's phone has been working without one issue. So let's see, spend $30 for an eSIM card or be told I have to buy a new phone and spend $900 over the next three years??? I do not recommend this store. They just want to rip you off and buy a new phone and upgraded plan.

I had the good fortune of having Noelle, the store GM help me set up my new phone today. She was…read moreoutstanding. Very knowledgeable, patient and customer focused. Plus I could tell by how she interacted with her staff that she is an outstanding leader as well.

Just bought new phones a couple months ago. Been a customer since 2008. Called yesterday because…read moremy husband got locked out of his phone. We called Verizon in Millsboro to ask for an appointment for assistance. The woman who answered said, "There's nothing we can do". I asked if they could do a factory reset and the answer was still NO, can't help you. After some research on Google and some patience, I was able to factory reset the phone and sync it with another device. I was willing to pay them for their assistance. I am appalled by their horrible customer service!! They are supposed to be IT specialists for these phones. She could have at least asked a supervisor. Will take my business to another store from now on.

They falsely advertised that they would pay off our phones and provide new phones and that NEVER…read morehappened! They took my phones and I was charged by the other company! FALSE ADVERTISEMENT! it's been 3 months and they've yet to reimburse me the money!! I'd give less than a 1 star but it won't allow it! Shame on VERIZO!!

The rudest salesclerk I have ever encountered. Not only did he make or clear that I was bothering…read morehim by merely walking in the door- he refused to help me with a simple question. He insisted I give him $60. for any sort of assistance other than purchasing a phone or accessories.

Went into store to have phone fixed fix the phone was very happy decided to do an upgrade did the…read moreupgrade I have five phones on my plan and pay over $500 a month and have been a customer for 30 plus years and at the end they have the absolute nerve to say it'll be $59.99 because they copied everything over for me on to the new phone a $1,300 phone and I have to pay to have it transferred over and they don't say anything until I'm ready to walk out of the store and then charge me $60 I will never deal with this again if Verizon doesn't make this right I will be leaving Verizon and getting a new service the girl Lexi when I asked her if I could talk to the store manager said she wasn't there and couldn't call her what kind of service is this for customers I suggest everybody go get service elsewhere

Limited selection and capabilities here. I asked if they could demo the models so I could check the…read morespeaker volumes for a hearing impaired person and they could not. Also when I wanted to send an item back to Verizon ( which I had bought online and was delivered) they told me to mail it from home or drive to Dover and turn it in. When I asked if they could call the Dover store and see if I could actually demo their models on site they only had access to a voice mail. So some of these issues are Verizon issues, not the polite rep who courteously offered NO help. Just a useless trip but very cordial.

Clerk satisfied my need but did not have the best attitude do be dealing with the publicread more

Fantastic experience! We were helped by a representative named Will who expressed absolute passion…read morein everything he recommended to us. He had incredible patience, and helped us save money by giving us better deals through Verizon to add to our plan (like streaming services), which we were already paying for separately and now were saving money! Will was patient, knowledgeable, and only had our best interest in mind! Will is now our go-to Verizon rep and I WILL (pun intended) be recommending him word of mouth as the opportunity presents itself. Thanks again Will!

Best service ever and thank you for fixing my phone and she was very patient thank you so muchread more

I was terrified my phone was slowly dying and was need of a new one. I talked with Michael at the…read moreVerizon in West OC and he fixed it in moments. He was kind and very professional. They are always kind and informative to us at this location.

I never thought I would write a good review about a Verizon store because in the past I have gotten…read moreterrible service, including when I bought my current phone there in 2022. However, Cadi and Mason were both extremely helpful and pleasant with me in helping me order a new screen for my apple phone and then putting it on. I hope this is a new trend at Verizon retailers because it's been nothing but bad in the past. Bette, Lewes

If I could give -1 I would. People that work there are rude! I have nothing but disrespect to…read morequestion I asked. I was so upset that I called headquarters to leave a formal complaint