I can't give zero stars, but if I could, I absolutely would. I showed up after calling Verizon…read morecustomer service three times in one day, each rep telling me to go in-store to fix my refund issue. So I did, only to wait around for 20 minutes just for the so-called store manager to tell me she couldn't do anything. Then that same useless, unprofessional, unproductive, and downright unpleasant-to-look-at fake redhead Karen manager; dismissed me in less than two minutes because they were "about to close." She didn't even try to help, she just brushed me off and literally walked away mid-conversation. " stating there's nothing she can do". After the headache I went through with Verizon all day, this was the final straw. The customer experience was beyond pathetic, and that manager made sure of it. If she had shown even a shred of effort or basic human decency, I might've remembered her name but honestly, she didn't earn that courtesy. This whole experience was a complete waste of time and solidified why I'll never try Verizon again. Please if you can travel to another Verizon store do so. you will get the respect as a customer and avoid the rude/ unreliable management here. Miss red head Karen who looks 50 do better!!!

Just bought a new iPhone and like it (so far). Traded in old one. We had a nice techie help us…read more Third time we have been to that store for purchases. My complaint involves the fact that the store doesn't have a restroom for customers. They claim that it's store policy not to let anyone in the back since they might steal phones, etc. while they're back there. That is possible, but I don't see why one of the employees couldn't go back there with you and stand outside the BR door while you use it. For us to get there, it's an hour drive. It's not just the drive but you're in the store for an hour or more while they transfer stuff from your old phone to the new one and do updates. I am an old woman and old women have to go frequently. I think it is ridiculous and even inhumane not to have a restroom for customers. Have cameras up in the storeroom so that they can see what people do back there! (not in the BR, obviously, but I'm sure they aren't storing phones in the BR.) There is a way around this instead of being literally inhumane.

My mother went to the store and bought a tablet when she got it home we both checked it out the…read moretablet was defective. I thought to take it back and exchange it for another one these people did not want to exchange anything and did not want to refund my mother her $75. I am truly appalled that at the Steamtown Mall this is who they have working and then representing themselves as Verizon. Verizon would never ever do such a thing. They were so rude and unprofessional. I wish I could give them zero stars. These people have the audacity to tell my mother she was the one that broke it.

I am still dealing with the aftermath of the mess that these people created for me in Scranton…read morePennsylvania Lackawanna Mall Steamtown I am now in a credit report stating that on February I opened a Verizon account with them although I closed it fast it within the same month I am being charged and now it's on my credit report thanks for Alliance Wireless you will be not forgotten these people have made my life impossible fighting for $200 to get back because the phone didn't work they sold me a defective phone I had to get my credit cards involved I had to get the Attorney General Written Letter so these people are still operating if you've noticed the only reviews they post are from 5 or 7 years ago and of course they're good reviews don't be scammed and don't be deceived these people manipulate the website so when you do look for them and Google this company you will see the first things or good reviews but if you've noticed they're five to seven years ago big difference

I wanted to cancel my internet service. The bill I received was in my name but they told me the…read moreaccount was in another name and therefore nothing could be done until I produced a death certificate which I had already done months before. Now, due to someone's error I had to go back and do it a second time.

I really don't understand how this company is still in service . but I am about to get an attorney…read moreand sue there asses !! they have caused me so much stress that I had a mini stroke .. I work from home and my service goes out everyday sometimes for more than an hour than trying to get anyone to help you if fucking ridiculous.. if anyone else is interested in a class action law suit let me know !! Because enough is enough having to call them 3 times in one day for is insane !!! zero stars

Worst ever!!! The internet and TV is always down. today it has been down for 6 hours so far and…read moreis expected to be down several more hours. Their customer service is useless.... if you can get a live person. We went with them to save money , they talked a good talk when they are trying to sell you the service but it is totally not worth it. We are going back to Comcast. it may cost a little more but we never had all this service interruption. Stay away from this company.

Great service Direct Sales Rep George Merrick is very…read morehelpful out of the Pittston office He went above and beyond helping my transition from Xfinity Contact George directly for service at 570-290-3734

I stopped by this Verizon Wireless kiosk in the Viewmont Mall and could not believe the rude…read moreservice I received. We were trying to make a return and the manager gave us a very hard time. He held us there for 20 minutes trying to convince us to keep a product that we obviously did not want. He even told us that he "likes to keep his sales up, so he really doesn't like accepting returns". He then tried to charge us a restocking fee even though another employee told us she would waive it. Will definitely not be returning here to make any purchases in the future. Absolutely horrible customer service!

Rude, nasty, horrible customer service! I had to call Verizon corporate to get them to upgrade my…read moredaughters phone!

All my friends use T-Mobile and they're not very happy T-Mobile works with you and gives you the…read morebest bang for your buck they are very professional they know what they're doing they have proper American business ethics and they are a good company that has been here for quite a while my my friends are very very happy with this company I hear nothing but good things

Worst experience ever! Manager was rude. Never coming back to this location again. I think this…read morelocation needs a briefing with a higher authority (including the manager) about customer service skills.