If I had to rate this store, I would give it a 0 out of 10…read more This was an awful experience. I went into AT&T to get a new phone and was met with pushy, slimy sales tactics instead of actual customer service. The staff focused entirely on upselling unnecessary add-ons, avoided giving clear answers, and rushed through the important details. It felt misleading and dishonest, like they cared more about screwing me over and money in their pockets than helping a customer make the right choices. I have been on the phone with AT&T for several hours trying to clean up the mess they made. Since it has been over 14 days everyone is saying they cannot help the situation. I went back up to this store to see what their explanation was behind all of this and all he said was "I don't know, I guess it was a mistake." I left feeling frustrated and uncomfortable. Buying a phone should be simple, not something that feels manipulative. This experience completely destroyed my trust for AT&T. I would not recommend this AT&T store to anyone. If you value transparency and respect, GO SOMEWHERE ELSE.

AT&T has the worst customer service I've ever experienced from any company. The reps will lie and…read moretell you anything you want to hear, and then when you call back to follow up they will say they have no record of you even calling before. Once I could understand, twice is a bit of a problem, but after four times of the same thing you have to just accept that they are either completely incompetent or intentionally lying.