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    Verizon Authorized Retailer, TCC

    4.5 (6 reviews)
    Open 10:00 am - 8:00 pm

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    Bluespan

    Bluespan

    2.9
    (86 reviews)

    2026-08-17 They had another big system-wide outage for about…read more12+ hours (my estimation based on when I first noticed the outage) last week. And in my area, there was a briefer outage a few weeks ago. All-in-all, they have not responded properly to the other two big system-wide day-long type outages we had already this year. My definition of "properly" would be that they build in redundancy to their system, so that their service will continue uninterrupted even when their Phoenix supplier breaks down. At this point I have to question the truth of the "99.9% uptime" they are claiming on their landing page. They continue to do certain things very well (call quality on my voip system is good for example aside from the outages, and the technical support agents I've spoken with have been generally helpful on various matters). I really should lower them to about 2.3 stars (rounded down to 2 stars) for the last 8 months, and then raise them back up to 3 or 4 when they announce that redundancy is in place and has been properly tested so that, in theory, these outages will become much more rare. But they seem to say they have actually been working hard for a long time now to install redundancy via New Mexico, and they seem to believe it is just around the corner. I'll give them a week or two more to finalize on this, one way or the other.

    Service goes out fairly regularly, and is out for a long time. No customer communication when that…read morehappens.

    Cox Store

    Cox Store

    2.2
    (98 reviews)

    Very professional prompt and courteous service…read more Recommend using this service for Internet.

    Wow - how rude and inconsiderate!! I literally had to call…read moreCox's main number to get ANY assistance from this Cox store! This store doesn't answer their phone calls go straight to voicemail! I was literally in front of the store right in front of the main entrance doors - in my car with my windows down - I am sick with a cold - wearing a mask - I asked the TWO employees who came outside... speaking to them through the open passenger side window...to Help me as I was trying to return a new modem still in box - I was trying to explain to them I didn't want to go INSIDE the store because I didn't want to get anyone sick - and could they talk to me for a second.... NOPE - one just ignored me and went back inside the other told me to go next store to the UPS store and have them mail it - what?! I'm literally right here sitting in my car with a box in my hand ...what do you mean mail it and I'm not trying to go into any store... I'm sick with a cold!!!! I don't understand why she just couldn't take the box from me ? then she just took my first name and said she would tell someone inside the store. But wouldn't it take the modem from me?! I told her I'll give you my account number and my name and phone number she wasn't interested ....I sat there for probably 10 minutes sick in my car with the windows down trying to give them back their modem trying to be respectful of people in the store and I got treated like dirt!! I had to call the main number of Cox explain what I was trying to do...they had to call someone inside the store and then finally someone came out to grab the box. Honestly I was really super pissed off with this experience!! How rude!!! The new modem was for a rental unit I have and the tenants didn't want me to install the new one until they move out which is in May I had to return the modem because I was about to be charged for it $240 I literally drove 30 minutes to go to the store waited in my car with the window down until I saw an employee came outside.. they were opening the door for customers to leave .... The door opened onto a sidewalk and my car was right next to the sidewalk ....what else could I do except say "hello can I talk to you for a second I'm trying to drop off this modem" since I couldn't talk to anyone in the store because they do not answer their phone!!! I'll be switching to T-Mobile Internet!

    Verizon Authorized Retailer, TCC - mobilephones - Updated August 2026

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