Dustin is a very competent computer repair technician. Both…read morenow are working better than ever!

I have received computer repair services at Ready Set Repair multiple times over the last few…read moreyears. The service and experience was always great! Unfortunately, purchasing a refurbished lab top from them was a different experience. After taking my previous laptop in for service and learning it was fried, I decided to purchase a refurbished laptop from them. I figured it was safe since my previous service experiences had been positive and I had never felt like I was being ripped off. After a sleazy sales pitch, I purchased a refurbished Dell laptop for around $600. I have had refurbished computers in the past and have never had an issue with them. This Dell, however, is the worst machine I have ever had. It is, by far, the slowest computer I have ever used and it does not maintain a charge. I have to have it plugged in at all times while I am using it. Might as well be a desktop from the mid 90s. It is an extremely frustrating machine to use. Soon after losing $600 on this pile of junk, I notified Ready Set Repair of its issues via their online portal. I never received a response. I will not be going back to Ready Set Repair for services, sales, or anything else. I do not recommend them and advise anyone seeking their products or services to be wary of untrustworthy sleazy schmoozers. Gross.

Fast, easy service installing a replacement screen cover while shopping. They warrant and stand by…read moreit too, no Qs asked, if it doesn't last.

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

Operates with Smart Fix and leverages each other to rip off their customers…read more I'd leave 0 if I could. Replaced my daughter's screen, sold me an upgraded screen and warranty for 60 days. Less than 2 weeks later the screen started showing a bright line, the warranty conveniently didn't cover the issue and they couldn't help at all. So, ripped me off for $250 and broke my daughter's new iPhone. DO NOT DO IT.

I got my watch screen protector yesterday and it seemed like it would be durable and worth the…read moremoney.... (even though $27 is steep for a tiny piece of plastic). I got home and set my watch on the table and it chipped and cracked the cover. I went back the next day and the man said I could pay $10 for a replacement, even though I bought mine within 24 hours. I guess it just sucks to spend money on a product that isn't quality and then not have any leeway when it comes to quality assurance or customary service. The man said "well the screen didn't break itself so YOU need to pay for it."

Staff sucks. Walked in and turned bluetooth speaker over to make it quieter because had migraine…read moreand accidently turned it off and he rudely said dont touch store property or something like that . shit was on counter so wtf. But them still bought phone because was told I would get 3 months service and LG phone for 125$ but logged into app and it says service only good for 1 month ?! Another wtf.!!!! Will call tomorrow and see what the deal is so giving them the 2nd star incase app is wrong but dude probably f@*ked up

Went in today to see if they had a phone I could buy from them the phones that were there not…read moreunlocked and not ready the man that was helping me was a little rude and and didn't even welcome me in he was on the phone talking about his personal business they didn't even have a case for my phone. The customer service was not that good

Went here to buy a new android phone for my wife and received the best customer service! I'm an…read moreApple phone fan but my wife is not so I was very glad that they were able to answer all of my questions and explore the options with me. I got a great deal on a phone that my wife loves! Happy wife, happy customer! Thanks Destiny!

We switched a year and a half ago from Verizon. We are very happy with our service and the various…read morecricket stores we have used . When we switched to Cricket a very nice young man Peter helped us out. We went back in today with a new phone we had just gotten we were happy to see Peter was still working here. He helped us with our new phone problem. I have yet to have a bad cricket experience at any store, but Peter has been a star each and every time. Thank You Cricket and Peter!!

I visited this store recently to upgrade my iPhone 14 to an iPhone 17 Pro Max. Afterward, my…read moreaccount reflected an extra line and a new device charge that I did not authorize. I never received or activated the device, but the charges still appeared and my bill jumped significantly ($350 the first month, then about $250 in the following months). The follow-up with the representative (Mohammad) and the manager has been exhausting and disappointing, with repeated calls, transfers, and no clear resolution. If you have to use this store's service, verify all account changes in the Verizon app before you leave and insist on a printed order summary/receipt. Dont trust them but Chris.

So my internet with Verizon was getting spotty. Went to this store and was told I needed a new…read more(better) box. I was told to go to any UPS store to mail back the old one. I did that. I worked with Ali who was pretty nice. The new box was okay but I was having slow service. It finally worked well after two weeks. Then I get my monthly bill and it was more than double. No one said anything to me about my bill going up. I go to the store with my bill because the issue originated there. I got this guy, Jesus, who was very talkative. I explained that the bill had to be wrong. He quoted me a Bible verse and I asked that he not do that. As we talked through the bill, he said I was talking "crazy" and I asked him not to use that word. I did not yell, swear or curse. I was just being direct. Turns out I was overcharged because the account linked to the first box was not closed. And there was a charge to open the new one. Ali never said anything about an activation charge and why he didn't close the first account, I don't know. Jesus would not stop trying to bait me. He said maybe I should have called Ali, he said I should probably go home and call customer service and I said I wanted to solve the problem right now. He called customer service and then got very quiet. The rep talked me through everything. I thanked the rep and we hung up. I looked at Jesus and said, "Do better" and he said, "God bless you." Again with the religion. Very offensive and off-putting because I already had said please don't talk about religion. Suffice to say, I won't be going to that office ever again and I think they have a real problem with Jesus.

@ excellent customer service I would recommend this store to anyone these young men are very…read moreknowledgeable and helpful the store had everything I needed

Absolutely horrible service from this establishment, Waited over an hour to receive help because…read morethere was only one person working !!!!

Very helpful at this location, five or six employees that greet you at the door and help you right…read moreaway. Definitely a great experience

I was convinced to upgrade my surround sound, Internet, and connected devices. I turned in my old…read morerouter/modem for an upgraded one with an extender. However, the extender didn't work with the one they ordered me. On a Monday, the technician came in but couldn't connect my service. After disconnecting it, he couldn't reconnect me, leaving me without service for all my devices, which are over 30 in my home. This company uses call centers to service customers, and they're nothing but liars. They promised to make up for everything that happened and make it right. The technician came in on Friday and connected the SAME equipment that was here on Monday. I was down for about five days without service to my cameras and all my devices in my home, including my surround sound, TV, and more. I had cut the cord years ago and went wireless, so I thought everything was fine (my call initially was to figure out how to speed up the reaction of my)until I was convinced to upgrade I was told that what I had did not cover the amount of devices I had in the house. The solution Center they used were too busy to sell me more things that I didn't show interest in because they weren't fixing my problem or getting me connected. Just like the big outage that was read about, my outage was just as bad, but it was just my home. The technicians who couldn't service me lied because they know you can't trace them and they want you off the phone. They're in call centers in foreign countries with my card numbers and personal information. Who knows who's behind the phone? It could be a technician or our salesman, and they act as both and can't figure out how to get the systems up and running and you connected as a customer they guess they lie and want you off the phone and again it's a language barrier. I have nothing to say about this company regarding its services and its ability to service customers satisfactorily. I wouldn't recommend them to anyone. Look at their stocks and their decline in customer service. Their Board of Directors must be scratching their heads as their wealthy owners wonder what's going on with their company. They need to start listening to customers more. It doesn't have to be "the customer is always right," but Verizon is no longer the big dog on the block. Just like AT&T used to be the big dog in town, Verizon isn't what it used to be, and that's a fact. I see them going down, merging, being bought out, or just folding. They promised me twice that they would adjust my monthly bill this last month, but nothing has changed. There are a bunch of liars who don't keep their word to their customers, and there was no making up for the loss of my services monetarily. They still wanted my monthly payment though. If you're looking for an Internet provider I would look elsewhere there are better companies those that can service you hear on shore not offshore. Oh and good luck to you.