reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Brandon, the owner of the Phone Repair Hub, is terrific. He replaced a battery for my iPhone 13 for…read morea reasonable price and showed me how to deal with some technical issues for free. He couldn't be nice or more knowledgeable. Pat r

I originally went in this T-Mobile just for a monthly plan. The large female supervisor was nice…read moreenough, talked me into a newer free phone and plan. She tried to up sell me on a cover and screen protector. I passed on the cover, but needed something in case I dropped the phone. It took her almost and hour to switch my number. When she went to put on the screen protector, she kept trying to remove something from the screen. She said it was stuck to the screen protector. She said that was the last one and would call me to come in and get another. She never called, but I was charged $40+ for one faulty screen protector! I went into the store and she out right lied and rudely pointed at the supply. I told her that they were out when I got the phone. The "defective protector" was the last one. Then she looks up my number and tells me it was over the 14 days. Pretty much looked at me and laughed. Now, if there is a problem and an employee tells the customer they will correct the problem, they don't get nasty and tell you it is over the 14 days. I hate liars. This experience is why I do not like giving places like this my business. I am not sure how they get paid for up selling, but this employee lied and should be accountable & follow up as they promise. Unprofessional. As for the plan she set me up on..she quoted me $49, I was billed $65. Crappy store employee, crappy T-Mobile service.

I came into the store to take care of an issue. I was told by the phone customer care that it would…read morebe possible to do this in store. After figuring out the problem, Daniel G went above and beyond to help me sort it out. I've always liked this location over the 22nd St location I used to go to but I walked out of there in awe of his customer service skills!!!

Fast, easy service installing a replacement screen cover while shopping. They warrant and stand by…read moreit too, no Qs asked, if it doesn't last.

Unfortunately I cracked my screen cover but they honored their guarantee and a replacement screen…read morewas only $5. Thank you Ramon for the great service!

Came in and sat down. It's Saturday 10:30 am. I just want to exchange a flaky 5G gateway. Got…read morechecked in 5 min later as it was unclear what to do. Several other people came in after me and got checked in and served first. Took them About 20 min to get to me. All that time I am thinking why do these people that came in after me get help first? It's unclear how their queue process works. I think I for simpler stuff they try to get people in and out but for more complex stuff you have to wait. Kinda wish that everyone working here had the same skillset so you can get help in the order you came in. They could use more staff here. This is an Experience store so I would figure more staff. Finally got the gateway exchanged and when I went to setup it was user the wrong name. I mean I gave them my drivers license so they had no excuse. I don't want to go back to the store so I'll call T-mobile instead. And that was my experience. Need more expanded training and confirmation of setup.

There are some simple changes you can make when you are busy to mitigate the 90min to 2hr wait…read more The person who checks people in then loiters DOING NOTHING. Have him do the easy things like device drop offs. After all you asked for the equipment back

Like a lot of other people , I dread change. I was with my previous provider for years , even…read morethough pricing kept going up and service wasn't that reliable. With the help of my adult children I went to this store and had the pleasure of meeting Sky. He convinced me to try Verizon and i can honestly say I feel great about the change. He was very patient and answered all my questions . Thank you for making the switch easy, Sky!

The guy was nice enough but I drove all the way across town for this location specifically because…read moreof the good reviews, just to be told that their hours on yelp were wrong. Update your hours to say you close at five and I will take off this review. People are too busy for this nonsense.

Let me start this review by saying I loath upgrading phones. It's probably why I had the iPhone XS…read moreMax for almost 7 years! Hey, if it's not broke, no need to fix it. But this phone was on its last leg! Not only did I upgrade to the most current iPhone, I also moved carriers. Clearly the new carrier is Verizon. Now that I've given the history and my "iPhone bio", let me tell you what changed. In comes Michael G. He was knowledgeable and listened to everything I said, even the details of how I liked to travel, job life , etc. I mention this because upon receipt of the quote for all the new gadgets and services, Michael had customized the plan so that it covered domestic and international travel. Most wouldn't pick up on that, but he did. He was also acutely aware of how I did not want to be going through the process of setting up a new phone, watch, or an iPad and he did it all. I have to give a shout out to his manager. He was awesome. I was a walk-in later in the evening and they didn't rush me. He offered me and other customers water as we were waiting. He was very thoughtful with all customers. Sidenote, there was a very cranky individual this particular evening and the staff and the manager handled it with grace. So, I guess you can say that I loath the process a little less now. Thank you, Michael and team Verizon! Let me not forget to mention that I also went back today because I was having issues with some of the apps and again I walked in late, but they made sure they resolved the problem even after they officially closed.

a holes, stuck up techies, told transfer with icloud, "icloud keeps your content safe" Went from…read more107 GB to 65!!! CDs that I downloaded one by one, 1620 songs GONE, so much missing I don't care if it's in the cloud "somewhere" I want my property that I paid for and own. It was a backup from my old device. Things should not have been erased from my old device! All my music and some other stuff is missing. NO MORE APPLE PRODUCTS

Can I give a negative star? This was the worst customer service I have ever experienced. We needed…read morehelp transferring one of our phones to consumer cellular and they said that they couldn't do what the TMobil representative told us to tell them to do. So after being snotty with us, my husband called consumer cellular to ask them what we should do and then the two workers started talking in Spanish to each other(which is so rude) and then decided to make a call where they put me on the phone and got the transfer pin # that I needed and had asked them to do in the first place. It was only after we didn't give up and just leave that they actually did their job. I wish I knew this girl's name but she didn't have on a name tag and when I asked for a manager she just responed" we can't do that".

Shoutout to Nashlee! Such a kind & patient young lady. She helped my bf and I and took the time to…read moremake sure we were all set up. Anything phone related is pretty daunting to me so she was able to take that stress off my back by doing all the work

We went into this store to get our home internet set up and fixed. We worked with Arani and she was…read moreso helpful and knowledgeable! We highly recommend this location as it was not very busy and we were helped right away.

At least four people here identify themselves as some type of manager: Phil (useless), Arani…read more(overbearing and useless), another woman whose name I didn't get, and "Gabe", identified on the business card Arani gave me with that name written on it. NO ONE in this store is helpful. Phil told me three times over the course of a week that he would push my issue higher, but never called back and when I went in the store today no one else had any knowledge of the problem - enter Arani, who was identified to me as the manager who could help. Arani spent 20 minutes arguing and condescending to me about how I didn't understand the bills I was looking at (I have an MBA and love when entry-level workers try to explain billing to me). At the end there was no resolution - I said "what the fuck" out lout and Arani took it as a personal attack and told me they wouldn't help me at this store. No worries, FCC complaint has been filed!