I had a great experience at this Verizon Wireless store. Bree and Elle helped me get the best deal on a new iPhone, set up a new line, and transfer all my data smoothly. The process took some time, but they were incredibly attentive and provided personalized service throughout. I never felt rushed, and they made sure everything was done correctly. There's also another representative who has helped me in the past whose name I can't remember right now. She was assisting other clients during this visit, but she's absolutely amazing as well, and I'll come back to edit this once I remember her name. The store is conveniently located on the corner of Ina and Oracle, with easy parking. I've been to this location multiple times, and every experience has been consistently positive. Seriously, the team here knows what's available and does everything they can to make sure you walk out of the store happy. read more

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Alexander Cavelli (Alex) at the Verizon Ina and Oracle location was very pleasant, patient with all of my questions, and explained everything totally clearly. He did not rush me. At no point did he pressure me to sign a contract or buy anything from Verizon. However, with his capable, thorough help, I did change carriers. Seek him out if you plan business with Verizon. read more

Absolutely the best service we've had in a cellular center! Bree and Kim run the most efficient shop. Their skill and customer service are the greatest. If they make a recommendation, it is always the right one! They are well stocked with cellular devices, tablets and many accessories, plus they can help you find that 'odd ' accessory that isn't usually stocked in their store. read more

My daughter and I came in this afternoon around 4:34 pm. We waited while the salesman Dominic and a heavy set bleach blond man attended to other clients. The salesmen walked past us. We waited very long. At 5, they told us they were closing and that they didn't see us, which is Not True. We are extremely boisterous and They choose to IGNORE us because we arrived 20 minutes before closing. * I assume this is a franchise. Please review your cameras on this date. I am a Business owner as well , please reach out read more

Russell is a "Authorized Dealer". What does that mean? It means that they will nickle and dime you with fees and charges that you won't get if you were to go to a "Corporate store". 5 dollars for a sim card, 35 dollars to activate a phone. If you want them to transfer your data to your new phone, there is a charge My suggestion, skip this place and find a corporate store. You gain nothing by going here. And, if you do go here, be prepared to spend hours on hold with Verizon to get your phone activated. read more

Went to Verizon store for problems with a Google Pixel 7 that was just bought in Lakeside, Arizona. A very friendly and patient young man helped my sister and I by fixing a few of the problems. She was so upset with that phone and ready to " throw it in the garbage" but Alex eased her mind by calmly helping her with the problem. Well done Alex! Thank you for your help. :) read more

Hey Verizon, Can you hear me now???? I'm pissed!!!! After being told by a rep in Verizon Marana store, 8150 N Cortaro Rd Ste 100, Tucson, AZ 85743 to go and visit the Oracle branch 10580 N Oracle Rd Ste 100, Oro Valley, AZ 85737 they may be able to transfer my data, (See my negative review there) since they are open till 8. After driving from Marana to Oracle, the place was closed up. Anger meter is now on the rise and a few flowery words forcefully ejected out of my mouth. My hubby and I decided to drive down towards Tucson mall on Oracle hoping we can find a Verizon store that stays open late enough to accommodate us working folks and that's when we stumble upon this little independent store and boy was I glad. The time was now 715pm and they closed at 8. Realizing that there was only one rep, we waited until he was finished with his current customer, praying he would shoo us out like the Marana rep. I am electronically inept as they come. I just needed assistance in helping me get my data/info transferred from my old phone to my replacement phone. Chase, the customer service rep, was Very helpful and even took the time to explain that I just needed to pull out my SIM and SD card and put it in my new replacement phone---duh, that's it....That IS it!!! (did I tell you I was not tech savvy) Regardless of how easy it was, Chase never once made me feel incompetent, but rather took the time to further explain that I didn't need to come in to transfer my data. Granted, some of my apps I had to reload, but no biggie. And guess what, he didn't have to use the "big machine in the back room" to do it. Had the other rep, from the Marana store, tell me that in the first place and took the time to really analyze what my phone needed, I wouldn't have to drive all over tarnation, use up my gas, curse out the universe and write him a bad review. and Yes, mister, your action reflects the store you work in. Contrary to Russell Cellular, not only did Chase provide excellent service, he also equipped me with knowledge and possibly saved us some money in the process. So yes, this little detour gained them a happy customer. Thank you, Chase. Hopefully you get some recognition. Everyone, Go see Chase!!! read more

Russell Cellular - Premium Verizon Retailer - Call Chase and he can lower your bill. Excellent customer service - Mobile Phones Near Me - Tucson, Arizona

Had a complicated issue w my iPhone and had the best customer service ever from gentleman named "Abel", I believe. He was so helpful and patient and kind. Thanks so much!!! read more

For a phone company it is damn near impossible to find a phone number so I can talk to someone about billing! What's the deal with that?

March 24, 2022: DO NOT GO HERE! This is directed towards the store on Ina & Oracle in Tucson, AZ. If I could give them 0 stars, I would. They do not follow through when there is a problem. I have had a continuing issue with trying to get the Store Manager or District Manager to call me back in regard to a billing/credit error that was initiated at this store back in NOVEMBER 2021. Now, this is March 2022 and still no resolution. I have called and discussed the problem THREE TIMES! I went so far as to call Verizon directly and was told I have to work this through the store. We transferred a line from ATT and upgraded the iPhone 12 to 13, turning in a perfectly good phone, and received NO CREDIT or DISCOUNT whatsoever! There was an $800 special in November 2021, and we have yet to see ANY kind of credit or discount for the phone transfer and upgrade. We are being charged FULL PRICE for the phone. DON'T GO HERE. Update May 10, 2022: I did receive a response from a district manager, but still no resolution and it is now MAY! Seriously. DO NOT GO HERE! I have been charged FULL PRICE for a new phone/new line with a trade-in iPhone that was in perfect condition. I called the store again, and asked for the store manager. Of course, she is conveniently not in the office again today. read more

I had very positive experience with this store and would highly recommend Ruben who assisted me.

Excellent customer service! Promptly greeted, helped me out right away, took my money and I was out the door! If more business worked this way I'd shop a whole lot more! read more

I went into what I thought was a Verizon store to get help with my phone. The salesperson convinced me that purchasing the iPhone 8 would resolve the issue. He also convinced me to buy a HUM device and reassured me that it was compatible with my 2002 Sequoia. Needless to say it was not compatible and my battery life did not improve with switching to iPhone 8. So I spent money and headache for 2 things which I did not need. On top of that I downsized the GB from 128 to 64 when switching to iPhone 8. Totally disreputable operation!! When calling Verizon to rectify the problems, they confirmed that this is a franchise store although it doesn't appear that way from the outside. read more

After spending hours on the phone with the Verizon "call center" trying to figure out the purchase of a new phone while trading in my old phone I was finally directed to the Russell Cellular office on Ina Road in Tucson. I drove there and Kimberly (Michael too) were INVALUABLE as I transitioned from my old Android to the new iPhone ProMax 13. Yes, it takes a few hours to make everything work and there is a small surcharge but worth every penny! read more

I was so impressed with this location. I needed a new phone for my father and Morgan was nice and understanding, and helped him transfer his information over to his new phone. Was very patient and kind. I am a very satisfied customer! Thank you Morgan read more

This store is awesome (Tucson Arizona), the employees are very knowledgeable and helpful and they got our employee in and out of there in no time so he could return to work. We have a business account with Verizon and went to a different corporate store up north and they could not or would not help our employee get a new phone. This store not only helped our employee pick out a new phone, transfer all his data , they showed him how to use the new phone. We have used this store several other times and the result has been the same. I highly recommend this store to all Verizon customers. Thank you Russell Cellular -C1 read more

My fiancé and I went in so he could move over from another company and so I could join his account and use my upgrade. We came on Black Friday of all days, but even though the store was packed, the staff still greeted us and was nice and friendly. So we decided to stay and wait, which actually wasn't that long! They were able to get us up and going with our new iPhones XS MAX. And when they ran out, we saw a staff nice enough to drive to another store and pick it up for that customer! So needless to say, this is the best Verizon store I've encountered in north west Tucson. read more

Garbage branch. Super slow employee. His name is Jovan. After telling him on the phone that I didn't have any of the account info, he told me to come in anyway because all he needed was my number. After I waited for 30 minutes, the first thing he asks me for is the pin for the account. I literally could have just continued to wait for my sister to give me the info. But this guy convinced me to come in anyways and waste over an hour of my day. It was 110 degrees today. I am obviously irrationally angry about this, but like, come on man, why'd you lie to me? Were you just not listening when I said I didn't have the info? Anyway, I highly recommend not using this store. read more

My past experiences with this store have been positive. Since I had poor experiences at the Verizon store it was a pleasure to be able to talk to supportive and low key people who helped me in choosing, buying a new phone. I wonder if the staff there has changed. My experience there this week was awful. The salesperson immediately launches into high pressure sales pitch with obvious style. Like calling me a priority customer. He brought out two new phones even though we were only shopping for one of us. Hard sell all the way. When we said maybe we wanted time to think about it he said the trade in would be worth less the next day. So obnoxiously pushy he made us uncomfortable and we said so. Got up to leave and he said nothing to stop us. Very disappointing from previous experiences. We ultimately went elsewhere where we were treated respectfully and calmly given choices with explanations. The salesperson even wrote down the choices and said think about it and come back. That's how to do business not make people feel like you are pressured to buy. Won't be back and won't recommend. read more

let' see, ...you walk in and kids trying to sell you something, did not like that they charged me for a mobile protection plan, without telling me, otherwise ok, I guess read more

I had a wonderful experience here yesterday. Robert was more than amazing! He was astoundingly awesome! My iPhone was on the verge of dying and it was so good I came in when I did. Robert helped me pick out the right iPhone and I also received a great deal on an iPad with the special going on now. Everything was transferred over with ease, he wrote everything out for me so I can make an informed decision as to which product to purchase and which was the best deal. He even saved me money on the plan I was on that was more than I needed. There was no pressure. I couldn't be any happier with the service here and with Robert in particular. It was definitely worth going past the other Verizon dealer to this one based on prior reviews I saw on yelp. So yes, you can believe the other yelp reviews that this is a great Verizon retail store and that Robert is, as I said in the very beginning, more than amazing!! read more

Well, he couldn't fix my phone problem but it must have been a first for him because he certainly kept trying! Great customer service.

Nick Brown provided excellent customer service. Very nice, funny, and friendly guy who was very patient with my dad. He helped my dad get a new phone after he spilled Gatorade on it. He saved him money on his bill, with better services than he had before. He did not try to push a smart phone on my prehistoric dad who doesn't know how to use them, and doesn't want to. Go see Nick, he's awesome and honest. read more

I bought my phone at this store awhile back. This store has always been helpful with followup questions and assistance...and usually no wait. Today, the store manager, Nick, helped me solve a problem with a phone i didn't even buy at his store. read more

Selected this business solely based on the Yelp reviews. Scary stuff on many of the other Verizon stores, but this one had stellar reviews. I'll add mine. Excellent service and very knowledgeable folks. Tyler Post helped me, along with a gal he was training. I have no doubt she will be awesome too when Tyler gets done with her. It was quick - I was in there less than 30 minutes to get a new phone, all my data transferred, an analysis of my plan and a change to save me money. Very happy, will deal with no one else ever for my cellphone needs and highly recommend this business. read more

Tired of getting no signal on my AT&T phone. Went in in September to transfer to Verizon. Ordered 3 iphone 6s and one ipad air. Came in ahead of promised date. Nicholas stayed after closing hours to get us setup on our new verizon phones. He was awesome! I won't buy a phone from anyone else. read more