My phone broke (more like absolutely destroyed) and I thought I would never hear my late mother's…read morevoicemails again since I don't trust the iCloud. But the staff made my worst fears a thing in the past with simple service. Words cannot describe how much you saved my psyche. I wish I had gotten both of your names. Thank you thank you thank you!!!

Professional and friendly. Replaced my phone battery in less than one hour. Called ahead to see if…read moremy battery was in stock - I have an older iPhone. Good value and friendly service.

The sales associate was incredibly helpful, I believe his name was Blake. The other associate I…read moredealt with who checked me in was friendly as well. This overall rating is due to the condescending prick of a store manager. I won't go to this verizon again even though it's closest because he doesn't deserve to have business help get his sales quotas to make it seem like he is actually competent at his job. In response to your comment: Obviously you aren't trying to improve since the majority of these negative comments that have you at a 1.9 customer average at this location over the last number of years are mainly focused on the poor service and attitude of the store manager. He's still there and hasn't changed his behavior, so... you don't care.

Check in at door. They take 3 other customers who came in after us ahead of me. Lousy customer…read moreservice. Why check in when clearly it makes no difference. When I questioned the sales person she said she is the assistant manager and is doing what Verizon directs. The method is take the big orders and the small ones can wait. I say b.s!! She also said she couldn't help us as she needs to service the "quick" customers. When another sales person became available, he attempted to take care of us but couldn't. Gave me a 1-800 number to call. Oh, did I say the original assistant manager was working on selling a phone and service to another customer. What a liar!! Needless to say after an hour of our time nothing was accomplished.

The younger guy with glasses definitely shouldn't be allowed to work with people. He almost hit me…read moreafter I told him that he has an option to quit if he doesn't know how to talk to customers. He came running to my car and he almost punched me. I wanted to cancel the other 2 lines on my account and he said that it's not his responsibility or job to help me and that's how this whole thing started. He left before the cops came and I filed a report with the WCPD and their corporate as well. Please stay away since one of their employees isn't mentally healthy. I call everybody that has experienced harassment by this business to file complaints to BBB, FCC, and to the T-Mobile's corporate office! I believe if I was a man and not a woman he would have spoke to me in a nicer manner. And if you're that coward that treated me badly, may Allah give patience to your parents since they raised a coward and not a real man! You're not safe to be around people GET HELP!

went into Metro (Cincinnati Dayton Rd) to pay my dads phone bill, There were 2 men at the counter…read morei told them I was here to pay my dads bill I gave them the phone number and he asked if I had the phone with me my respon it's not my phone it my dads. He asked cash or card my response cash. He told me cound not take my payment without me having the phone. WTF I've been paying his bill for a year every month and he can't take a payment. I walked out that store on Cincinnati Dayton Road is a joke. Who refuses a paymen.... FIRE that man this was on Friday Fed 10th at 1 pm. FIRE that man. Im cancelled my account what a joke..

I went to the store to get help with my phone and passwords etc and the employee there a guy was…read moreunbelievably helpful and fixed everything for me. This was the 2nd time he has fixed everything for me. This store is amazing

I was thinking about upgrading my iPhone 8 to a 15; the young woman who served me (I heard she has…read moresince moved over to the Western Hills store ;-) was very helpful and patient...

I got a new service yesterday and at and t locked my phone. I spoke to 3 people yesterday. The…read morewebsite does not help me. It keeps saying sign in or you don't have an account with us. I called 3 different 24/7 numbers from your website just now and they all say your customer service is closed. I live by myself. I need my phone. This is a safety issue.

Purchased a new phone, all went well. Took a while, but think that was because my phone was so old.read more

Yay got cracked phone screen fixed and new battery ... FREE!!!! they are great..fast.. efficient…read more. helpful. Limited time deal free for healthcare staff. Took couple hours. Very pleased.

Booked appt, drove 30 minutes jus to hear they do not hav my cell phone glass in-stock, and had no…read moreapparent eta (yet competitior had it). Don't waste time nor gas on this location (& these folks are supposedly the experts ; )

Make an appointment, if you just walk in you are going to wait a long time. With an appointment…read morethings go quickly. The people there are very nice and helpful.

3 hour wait. Minimal seating. 2 staff workers. Waited 3 hours to return equipment --a 30 second…read moretransaction. One staff person spent 2.5 hours with one customer, while the other dealt with customers.​ Horrible experience. All the customers were angry and some left without being seen.