BEST service I have received when making a purchase for my lenses and frames. Ray was amazing at taking the time with me to explain the different options for lenses and educated me without making me feel pressured to upsell. He is welcoming and professional. I would highly recommend that you ask for Ray when you come in! read more

Dr's office staff was professional. Lenscrafters staff tried to be but it was all about the cost. Natalie acted as though she wasn't pushing the top price lens but when we tried to go less than what she wanted there was an excuse that the type we wanted wouldn't work. Then Nikki the manager swoops in at the last minute on the 2nd pair which were sunglasses, and guess what.... Lo and behold the frame we chose for sunglasses had to have a certain type of lenses that were 125.00 more than what miss Natalie had just quoted us. Long story. They make spiffs on the type of lens they sell you, the type and cost of the frame, and an extra big spiff for the second pair. Money money money, by the pound. read more

There is a reason this store has such a low rating. Customer service was hideous! I was greeted by a young lady that didn't let me complete my sentence before she nonverbally began to usher me to the eye exam area. She never gave me an opportunity to inquire about my insurance. When I spoke to the manager she was very rude and said the other girl was due to clock out. You only get one chance to make a first impression and this was a major fail. read more

Service was efficient and friendly. Eye exam was quick and easy. They got the insurance ready while I was picking frames. Then on my way, EZ PZ read more

Please do yourself a favor and go somewhere else if you can. Although the associates are nice , there is a lack of seriousness at this place . 1) I purchased a frame and nobody in the store told me it was out of stock . I had to wait almost a week and went to the store to realize it . Even their manager didn't even bother to call me for that. The same day I found out I went to the store to buy another frame . 2) I decided to disregard it and went an ahead to get my prescription which cost me a lot . They told me it will be ready by 10 days and again I have been checking close to 10 days . I waited 2 weeks for them to tell me that the lab made a mistake on my prescription and I would have to wait 10 more days . So by now , It will be 25 days ! What store make you wait almost a MONTH to get prescription glasses knowing that you depend on that. And the worst part is the fact that They can't even make it expedited or Express. You have to wait another 10 days . The only thing they can offer you is an apology not even a discount for waiting a month . They pride themselves on quality service but I did not see that through my entire process . EXTREMELY DISAPPOINTED read more

LensCrafters - Optometrists Near Me - West Chester, Ohio

This review is based solely on an eyeglass shopping experience alone. I did not have a repair nor an appointment with an eye doctor. Since on Yelp it said appointment only, and I've experienced other places being appointment only during Covid, I called before arriving. A very friendly associate, Miles, answered the phone and told me I could come right in. His phone presence was so awesome that I was looking forward to it and thought I would have a great experience! Boy, was I wrong. Maybe it's because I'm used to shopping for eyeglasses at places like SEE, smaller boutique-like establishments that really seem to care and want you as a customer. I would go there, but I think the closest is Columbus? Anyway, when I went into the store I was given little assistance and no guidance. It honestly seemed like they didn't want me to buy anything. When I asked a question about a certain frame hopefully coming in a different color, I was given such a negative reaction that from there on I just looked up on their website the info I needed...it became clear that it would be better for me to do the work than ask. And a gentleman that had a badge on designating him as a manager was helping me! There was a frame or two I loved, but only listed in 1 or 2 colors with LensCrafters. Yet, a simple search proved in came in 4-7 colors! If they carried the other colors, I may have bought it. Not everyone looks good in dark colored frames! A nice selection of styles, but little to no choice in colors. Very disappointing, and will never return. read more

Went to get contacts and exam. They gave me a trial contact to see if its comfortable. Accidentally fell on the floor and they didnt give me another one. Just sprayed it with water to give to me to wear. Unprofessional and unsanitary especially for something that goes in your eye read more

Huge selection of glasses to choose from. Came in on a Saturday afternoon to try on some frames. I'm fairly new to glasses so I was all over the place. They gave me a test to put all the frames on and they disinfected after I was done. Jess was supppper patient with me and actually found me the perfect frame. Ran it through for purchase and in and out in an hour. Thanks! read more

I have not had a workable prescription since getting my glasses in November. I have been wearing my old glasses since I got the new ones and when I would go into the store there was always a line and not friendly people. I called after I went to a different eye doctor and was told they wouldn't remake the glasses with a new prescription. The manager Jocelyn is rude and condescending. She offered me the store promotion or to use my new eye insurance. I had asked to be able to get assistance and nobody even upper management would not make this right. I will not be getting glasses at LensCrafters after many years of doing so! They are more concerned about making a sale than customer service! read more

I was very pleased with my experience with Lenscrafters. The last time I went for glasses was with Wing Eye care and they never got my prescription right and eventually let me know that it was my problem. I quit wearing the progressive lenses within the first year because they caused me more problems. That was in 2015-16. This time was a 180* difference. First of all, Lori Yeagle was great! Incredible personality and gave me the exact prescription I needed. My new glasses and the Giorgio Armani frames, both fit and look great. The progressives are easy to navigate and have a wide range. I also look much smarter than I am, now that I wear glasses! I will not just be a loyal customer but now I am a raving fan of Lenscrafters. read more

Brought in my non-prescription sunglasses purchased elsewhere a few years ago and they fixed them in a few minutes at no charge. Thank you!!

The staff at this location were incredible! I had my two year old daughter with me and I couldn't believe how patient, and kind everyone was with her and us. I felt like I was at a small family owned business, not a national chain... and I definitely appreciated the wide variety of frame options! To the sweetest Taylor, who made my girl love going to the doctor with Mommy, thank you a million times over for your help! She loved you and so did I!! read more

I have been coming to this optometrist since this place was opened. Their front stuff was always friendly and help patients anyway they can. Dr. Lori Yeagle is my optometrist and she is just superb doctor Their online appointment making process is so easy too. I totally recommend this office. read more

Friendly, professional staff and a large selection of frames to choose from in this store. I have made several purchases here and have been pleased with their service. The only downside is having to wait a week for your glasses as they do not have a lab at this location. The optometrist group at this location is top notch with great service. read more

This LensCrafters staff was extremely professional and friendly. The store itself is super clean and offers a lot of nice looking frames. I came here to get my glasses adjusted because the sides got super out of alignment and they were starting to strain my eyes. I was told by another eyeglass store that they might break if they were to get adjusted and I would have to pay all this money for them to get fixed, so I was nervous this would really be the case. The girl that adjusted my glasses was super efficient and cleaned them and now they fit perfectly again. The whole process took under two minutes. I really love my glasses and I'm so happy they were able to get fixed especially after being told they might break if they were to be fixed. Definitely recommend coming here! read more

In Cincy for a few days and broke eyeglass frame. The folks at the Liberty Center LensCrafters were able to make a quick fix and refused to charge anything for their work. Thank you LensCrafters read more