Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Very happy! Telstar quoted a price for a new laptop screen and said it would be done in 2-3 days…read more Work completed in 2 days and cost was exactly what was stated in estimate. Hope I won't need any further repairs, but good to know there's a reliable local place if I do. Thank You Telstar! Beverly A Rogers, RN

Sam at Telstar has once again done me a great favor. I was having issues with my laptop. He…read morediagnosed the problem and resolved the issue in a reasonable manner. Highly recommended.

The storm gave us a temporary power outage of less than an hour. We called tech support because our…read moreWiFi and TV were not working, and they helped us realize our Router and Cable box both got fried. We went back to the store twice, not realizing both units were gone. We went the first time for our Router replacement, got it hooked up and running, before realizing the Cablebox also needed to be replaced. Called up Verizon again, and they were able to order us replacements to pick up at this location both times. (They offered to ship it to us for free, but we preferred to pick them up same day to get our WiFi working ASAP to be able to work from home.) Both visits were quick, and the employees in store (and on the phone) were incredibly kind and helpful. Amazing and efficient customer service! The store was clean and convenient to get to for us. We did not have to pay for these replacements because they were covered by Verizon policies.

Went here with a bunch of questions and Joey handled everything! Very happy customer thankyou!read more

TL;DR: Was overpriced, but the repair went as planned and they fixed all issues in a week…read more Thoughts: I definitely paid too much to get this controller fixed considering the price of the exact same product on Amazon runs you about $114.99. I also read of some of the reviews on here and was worried by the amount of people that had bad outcomes getting this exact same product repaired. However, part of me didn't want to just throw the controller away and I also wanted to see if they could fix it properly. The controller was repaired perfectly for a 54% higher price than a new controller would have been and they did it in a short turnaround. I will definitely not get another controller fixed by Video Game 911, but I'm happy to say that they didn't screw this one up. Product: Xbox Elite Controller Series 2 Issue: Right/Left bumper did not work, the tripper stop adjustment tool had sheared off, and many buttons on the controller would stick (not physically, but remain actuated). Price: $24.07 to ship them the controller via UPS, $153.79 quote for the repair so $177.86 total cost. What they fixed in the repair according to the quote: - New back shell, paddle repairs, left bumper button replacement: $109.95 - Replacement faceplate: $16.89 - Trigger adjuster replacement: $26.95 Turnaround: Shipped to VideoGame911 on 06/26/23 and delivered back to me on 07/03/23. 7 days. Results: The controller is completely fixed. All buttons and issues are resolved and the new faceplate/backplate make the controller brand new.

Repaired my PS3. Used it about 5 hrs. Broke again. Sent it back. They claimed it was damaged in…read moretransit. They said that voided the warranty. How convenient. Paid them again. Now I got 10 hrs use and broke again. Sent them a message and they wont reply. BEWARE! ITS ALL ABOUT THE MONEY! Dont deserve 1 star.

I was looking for a place to fix my screen during lockdown and they're the only open place I can…read morefind in the area! Super responsive and very professional. Would definitely recommend and come back for other services.

This business is an absolute rip off. I highly recommend video game 911 in Denville, I dropped off…read moremy PlayStation to get the HDMI port repaired. I was told originally that it would be 3 to 4 days and then every day after that I was given some bullshit story. Day after day, the woman that works there would tell me it would be finished tomorrow and then the next day it would be finished tomorrow so on and so on so finally two weeks later, I received my PlayStation back still broken And was promised a refund yet I never received anything whatsoever.

Not just for laptops - also iPhoneMD! I wish all of my problems could be solved this easily. I came…read morein on a Monday afternoon and showed Tom my phone's broken camera and camera lens. He said no problem - he could order the part and have it here the next day. I had to pay a down payment under $100. Came in today and the part was delivered as mentioned and they fixed my phone within an hour and I paid the balance. Good as new. Incredible. Staff were very nice and transparent. Thanks for the quick and quality support!

Visited March 21, 2025 for a $100 diagnostic on a phone. It seemed that the motherboard was fried…read more They had to bring the phone to the NYC location to see if any information could be recovered. Not an issue since I've actually used the NYC location before. The Morristown location was friendly and convenient. However, def thought there was a lack of communication. Called about 1 week later and they said they needed to get an update from the NYC office and get back to me. Days went by and nothing. Followed up again and same thing. A few weeks went by and had to be a bit of a nag at this point. Unfortunately, a lot more work and money would have to be invested where the results were not definitive. Got the phone back and it had to still be put together with glue. One would've thought they'd give the phone back looking more or less like it did when it got there. However, what really irked me is that the SIM card was missing. Pretty sure it was there the day it was brought in.

Alla P. I used Ivan's services for a long time since it was…read moreLaptop MD business. He is very thorough and professional. Always completes customers' requests expeditiously. He is excellent problem solver and diagnoses problems with high accuracy. Ability to solve problems and provide customer with solution options, sensitivity to the cost of repairs, quick and reliable service makes this shop very special. Fixbox is my "go to" place for any computer headache, upgrades. Highly recommended for any hardware and software issues with reasonable pricing and 12 months warranty for the job.

Repaired my older HP Printer in record time. Quoted and charged a fair Price. Convienient location…read moreand very friendly service. Will definitely recommend to all my friends.