TL;DR: Was overpriced, but the repair went as planned and they fixed all issues in a week. Thoughts: I definitely paid too much to get this controller fixed considering the price of the exact same product on Amazon runs you about $114.99. I also read of some of the reviews on here and was worried by the amount of people that had bad outcomes getting this exact same product repaired. However, part of me didn't want to just throw the controller away and I also wanted to see if they could fix it properly. The controller was repaired perfectly for a 54% higher price than a new controller would have been and they did it in a short turnaround. I will definitely not get another controller fixed by Video Game 911, but I'm happy to say that they didn't screw this one up. Product: Xbox Elite Controller Series 2 Issue: Right/Left bumper did not work, the tripper stop adjustment tool had sheared off, and many buttons on the controller would stick (not physically, but remain actuated). Price: $24.07 to ship them the controller via UPS, $153.79 quote for the repair so $177.86 total cost. What they fixed in the repair according to the quote: - New back shell, paddle repairs, left bumper button replacement: $109.95 - Replacement faceplate: $16.89 - Trigger adjuster replacement: $26.95 Turnaround: Shipped to VideoGame911 on 06/26/23 and delivered back to me on 07/03/23. 7 days. Results: The controller is completely fixed. All buttons and issues are resolved and the new faceplate/backplate make the controller brand new. read more

Repaired my PS3. Used it about 5 hrs. Broke again. Sent it back. They claimed it was damaged in transit. They said that voided the warranty. How convenient. Paid them again. Now I got 10 hrs use and broke again. Sent them a message and they wont reply. BEWARE! ITS ALL ABOUT THE MONEY! Dont deserve 1 star. read more

Should have believed the reviews worst customer service!!!! Was Told: We did not receive an AC adapter with your order. We think your charger might be the issue as the device has a new battery and we had no issue charging your device using our chargers. We can sell you a replacement or you can purchase one on your own. Since you did not provide your charger, we could not test it. Perhaps we could have provided a working charger with your order had you provided the AC adapter for us to test. "You sell replacement chargers but did not test before sending or didn't message about this being an issue. " Was hoping to have more business but will look else were. Nintendo DSi XL Repair - Free Diagnostics DOES THIS NOT MEAN YOU WILL TEST EVERYTHING Order: Nintendo DSi XL Repair - Free Diagnostics DSI XL- Damaged Motherboard Connector Replacements Repair Full Disassembly $104.95 DSi XL Replacement Battery Cover (Black) $9.95 Stylus $2.50 Additional Shipping Charge $6.92 Subtotal $124.32 read more

I've sent my Wii in for two separate repairs to Video Game 911 and have been extremely pleased with the results. I informed them both times that I would like the components to be repaired rather than replaced and both times they were able to do exactly that. From repairing disc drives to motherboards these guys are super knowledgeable in their expertise. Definitely recommend read more

Stole my game console quoted fake repair work all overpriced. Con artists. Wanted twice th game console value to ship back for doing their fake diagnostic. They don't even know how to fix anything really. Bunch of smartass idiots. Useless scammers never deal with these idiots cheaper just to buy new stuff. Make up fake work prices with zero guarantee of actually repairing anything. Trying to suck you in to imaginary repair jobs massively overpriced to make u forfeit your console to them so they can resell to someone for other ripoff prices read more

1. Zero customer service. They hide behind a locked door and speak to you through a crappy 1" distorted speaker taped to the glass. Couldn't understand half of what he said. His tone was brash and impatient. 2. Yet they come out to HAND you your stuff with no mask on. Brilliant. 3. They bark at you to "back up. Get back!" like a rude cop. No thanks. 4. They want you to throw your console down a dark hole with yellowed old foam. Who knows if it's going to fall on top of another console or into a garbage can... we have no idea. No thanks. 5. You have to use their website to get lost in yet another stupid ticketing system. You're supposed to get a response email and follow those instructions. I confirmed my email was correct with him through the speaker and tried to explain I never received an instruction email but by this time I was done with this nonsense. MONEY WALKING. These people who hide behind doors and use Covid as an excuse to be rude and difficult need to understand that we don't actually need them, THEY need US. A quick look at all the other 1 star reviews and it's clear they need to either change their condescending attitudes, pricing and entire business model or find a new career cause this one is coming to and end their way. I took my console to a local computer shop 5 min from my house and he had it fixed the same day for $45, it just needed dust cleaned from the fan and it worked perfectly. Glad I dodged the Video Game 911 bullet! See you never. read more

Response. It wasn't a year Ana a half later. You were closed due to the pandemic- the whole world was. I stopped reicieving emails regarding this. There is no notification process, no communication - you guys scrapped my item without calling or sending any communication . You stopped responding to me. No apology, nothing. I'm without my kids DS and I had no idea you intention was to scrap it read more

Fast service. Great communication as well! I was kept informed and quoted a price within 24 hours of the console arriving. My old Atari 2600 was in need of some TLC and they delivered! read more

I would never in my life send these people anything ever again. I sent my Wii U in to get the HDMI port fix.. the guy told me that he fixed it and sent me back my system with a AV wire I plugged in the HDMI wire still did not work. After a string of emails back and forth finally agreed for me to send the system back in that he didn't fix anything on and swore he did to tell me that it worked fine. I requested him to send me a video of the system work and it took two weeks for him to send me the video then magically the system was working properly. Would never do what these people again has terrible customer service. Can't be trusted fixing your system would actually do nothing send it back and swear they fix it read more

See all

When I dropped my Pikachu 2DS XL I was absolutely devastated when I saw the top screen was completely black. I played that thing every day and it was suddenly gone in an instant. I was in a state of panic looking for a place to get it repaired, especially since you can't buy them for a reasonable price new anymore. I then stumbled upon Video Game 911 online and saw the good reviews, so I shipped my precious baby to them from Michigan to New Jersey. I was so anxious the whole time fearing the worst and regretting not trying to find a more local place. The fear of them stealing my money and my DS was at the forefront of my mind the entire time. When I looked up the tracking number and saw that my package was delivered two days prior I was scared that my fears were right since I got no email update from them whatsoever. Trying to keep my hopes up I messaged them and they promptly responded an hour later that it was going to be under diagnostics that day. I didn't want to message anything further just in case they got annoyed and made me wait even longer, or worse (I'm just an anxious and paranoid person, they didn't really do anything to warrant these fears of mine)! I shipped it on Sep 11th, and got the notification that the analysis was complete on the 19th. After I made my payment that night, I got an email notification that it was being worked on the following morning. Finally, on the 23rd, I got my DS back, and I am so relieved and happy! It might sound stupid, but this thing really means a lot to me, and I am so happy that they were able to fix it with only minimal dents on the front edges (I assume it was from taking the dang thing apart). The stylus had also been kinda loose in the storage slot, and I forgot to take it out before I shipped it, and was happy to see it was still in there and didn't get lost. In retrospect, for the sake of my own sanity, I probably should have looked for a repair place locally, but even after all that stress, I am so happy with how it turned out, even though I am now out 140 sum dollars, which I would have had to spend that to repair it anyway so I'm glad it went to some knowledgable people. In the future, I plan on sending my old Game Boy Advance SP and my Playstation 2 to them for repairs once I have the cash (I am also not apparently as emotionally attached to those items as I am to my Pikachu 2DS XL) because they are certainly a reliable company that can fix them. Also, can women's pants just have bigger pockets, please???? None of this would have happened if that was just a thing. read more

Video Game 911 - The top screen is in working order, and everything looks like how it should be! - Electronics Repair Near Me - Ledgewood, New Jersey

See all

Well, not all stories have happy endings. After about a week my console started having problems again, and within 3 to 4 weeks it was unbootable. When I sent it in the last time, I was told that it probably needed a new hard drive. I told them okay, but I wasn't going to pay for one as the one that was now bad was the one they had just installed four months prior. Actually, that's not true - they asked how much I'd be willing to pay for a new hard drive and I said $50.00, as I could find 2TB 2.5" drives at Amazon for about that much. They told me that wouldn't be enough but they thought they could get it working with the old one. Now, when I told them it has failed again they said they'd be willing to diagnose it but I'd have to pay for repairs. So, since I had a new spare 2.5" drive lying around I just took it apart and did it myself. Very easy repair. I only hesitated to try and fix it the first time around because my Xbox 360 was an incredible pain to take apart and put back together. Without a special tool you are sure to break some plastic tabs off the case. Anyway, this repair went well (look online for a tool that formats the drive in preparation for the installation). So, with shipping back and forth and the repair bill I'm out about $200.00 by sending it to them first. Even worse, I have been mostly without my Xbox One for several months. My advice to you is repair it yourself or send it to someone who does good work and stands by it. Steer clear of Video Game 911! read more

I am giving them two stars as a benefit of the doubt since they were quick to respond, even though they will only deal with you via their service request forms first and their automated phone system will hang up on you under all circumstances. Basically, I should have known based upon how abrasive their intake system is that it was only going to get worse. I really tried to give this guy the benefit of the doubt, having met many abrasive people that mean well. But the dude was simply angry at me for asking questions. I can't read his mind, but he really thought I could in the way he was addressing me. Of course I'm going to ask lots of questions about cost and liability moving a $10k+ piece of equipment through a tricky spot. He was gaslighting me on costs and couldn't articulate how his business functioned in terms of moving fees. Blaming me for not understanding the fee structure that he never told me and saying he's trying to cut me a break by not telling me how much the overall move process will roughly cost. He called my unit inoperable when I told him that one component was malfunctioning. The ratio of my patience to bullshit tipped at a certain point and I had to walk away. They need to quote the moving fees separately from the maintenance. I think that was part of the problem. Asking basic information pertaining moving an expensive item came across to him as me assuming that his business was inadequate. He was playing games with me. I could smell the bullshit. Wasn't worth the risk. read more

i sent in my 3ds xl with a broken charger port, i got it back about 8 days after i shipped it. it works perfectly fine now. i purchased an sd card for my system along with the repair and they said they would put it inside the 3ds, but when i got it i didnt see an sd card in the slot or anywhere in the box. i sent their technician a message and they gave me a refund (they also gave me the option to have one sent to me). i found the cost to be a bit overpriced but overall it was a good experience. read more

Overpriced scammers. I sent over 4 controllers. They looked at 3 of them and told me it would cost over $210 to get 3 them repaired. Keep in mind these controllers only have one problem all button issues. When I told them I didn't want to get them repaired for that price. They started taking forever to respond to my messages. When they finally responded, they charged me 20 dollars for each controller just to send them back. I ended up paying over $80 to get my broken controllers sent back, something that cost me $16 to ship all 4 of them together. Keep in mind they didn't even touch one controller. A new controller costs $40 nowadays and to overcharge like that is insane. If could give them 0 out of 5 stars, I most definitely would. DO NOT USE THESE PEOPLE, THEY WILL SCAM YOU OUT YOUR MONEY. POOR SERVICE. read more

Well, I really wish I could give a better review. I had very high hopes. I was desperate for someone who could help me salvage my save data after my Nintendo Switch suddenly bricked. Pokemon only saves to the console, unfortunately, and I had a precious collection of a living dex, shinies, and 6 IV fighters I loved. I saw the bad reviews and I was doubtful, but their website makes big promises about saving Switches and after contacting them they assured me they were 'confident' they could save my data. Well, I'm guessing you can predict how this turned out. They said there was no way to preserve the data and charged me 30 bucks for the pleasure. There was an alternative to buy a refurbished Switch for 267 dollars, which is frankly laughable. Communication was fast but dismissive. I'm fairly certain there was a fix for the issue, as I've seen multiple people solve the same problem on YouTube by replacing a certain chip, but they refuted this. They didn't have a satisfying reason why this was the case. Got the distinct notion I was being talked down to and they were failing to fully describe or investigate the issue. Oh well. Giving two stars instead of one becuase they are very responsive and keep track of your stuff very well. I'm sure they'd be great for simple repairs but I wish I hadn't trusted them with this more complex issue. 30 bucks poorer and wiser. read more

DO NOT USE THESE PEOPLE !!!!!!!!!!. I sent in my old PS3 fat as a working model is rare. My system looked as if all it needed was a reball or new CPU and GPU chip set. That i was willing to pay for. They said the drive was bad but that was a lie as it worked before I sent it. They said that parts were missing on the board that was a lie as it temporarily worked before i sent it. So after paying for shipment both ways and the labor what did i get back for my money ??????. A now non working power supply. THANK YOU SO MUCH. FN A Holes read more

After paying $15 shipping + a $70 quote to have the LB button on my Xbox Elite Series 2 Controller, is a bit expensive, but they did the job

This was a really unfortunate experience from beginning to end. Long story short, I spent a lot of time and money sending my Playstation back and forth and they were completely unable to fix it. It felt like they didn't believe me when I alerted them to the system remaining unplayable after they had made repairs. I made use of the warranty to no avail, and the system currently remains broken, despite my being told repairs had been made twice. Even if there was a way for me to return it once more, I just feel like cutting my losses might be more worth it considering previous attempts haven't been fruitful and have cost me more money just in shipping costs. If a console is notorious or seems like a difficult repair, go elsewhere and find a specialist, if a console seems like an easy repair, it may just be smarter to fix it yourself. I feel mostly deflated from the money and time spent on hoping they could fix it. read more

Sent PS3 fat backwards compatible in for repair. A few weeks after I got it back it died again. I posted a complaint on BBB. I got a refund but they kept my console and did not refund the shipping fee. Poor customer service. Very disappointing after they did a great job of repairing my original xbox many years back. read more

Stay away from them!!! They told me its fixed it but when i plug it same issue and they overcharge read more

This company is a piece of garbage. i sent them two consoles to fix, and they did not even try to fix them. they sent both of them back, and i had to pay for shipping to the place and then pay to get it back. they really need to actually fix consoles and not make up some excuse to get money. and when the ps3 i sent came back, it was even worse then it was read more

Terrible experience regarding customer service. Despite a specific individualized appointment time, a physical description of myself and my vehicle, the employee kept me waiting while they serviced someone with a later appointment time. The employee tried to tell me he wasn't sure it was my gaming system when he could have just asked for my id and cross referenced it with the name on the account. I am not sure why they gave me such a difficult time returning my system when I had already paid for it and provided necessary information. The employee I dealt with lacked serious people skills. read more

Video Game 911 - words cannot explain what douchebags the people who own/work here are - Electronics Repair Near Me - Ledgewood, New Jersey

I should have listened to the terrible reviews but I was desperate to have my switch fixed immediately. My repair order requested that they ONLY remove the stripped screws from my console. I am experienced in electronics repair, so I was pretty confident I could fix this known issue with my console on my own. What did these neck beards do? They went ahead and removed the screws, then "repaired" the SD card slot. I specifically stated in the RO that I did not want the SD slot repaired or replaced. They went ahead and made these repairs without my consent. When I said I did not want these repairs and I wanted it returned without repairs, they said they had to due to their "warranty", essentially forcing me to pay for repairs I explicitly stated that I did not want. No doesn't mean no apparently. To be honest I just wanted my console back so I went ahead and paid the $80 they demanded to remove screws, replace screws, and clean the SD slot. Nintendo actually quoted me the same price when I called them to inquire about my issue. I wish I had just sent it to Nintendo honestly. If I ever have an issue with a console again, I'll attempt to repair it myself first, and then do extensive research and go ANYWHERE except this place. Other notes: Their customer service is pretty abrupt. The only way to speak with them is through their awful website which is not at all mobile friendly. The no contact drop off and pickup is pretty excessive. Sure it feels safe, but it's also a little hysterical. And this is coming from someone who works from home, doesn't eat in restaurants and only goes grocery shopping when I absolutely have to. Advice to other reviewers: just go somewhere else. There's other repair shops that are relatively close I've read about since dropping my console off. read more

Service was great. Price was a little high but worth it not to buy another elite controller. Sent it in to have left joystick button fixed. Got it back with both joysticks loose and now it skips around. It's noticeable enough that I can't use it for anything other than a remote for Netflix. Xbox controllers are already terrible. I won't be sending it back to be repaired. read more

wayyyy too expensive and took longer than expected, I sent in my 2ds for a simple screen glass repair, mind you the screens cost 8 dollars on amazon, and they said it would cost 106 dollars for the total repair, this is outrageous. I then asked if they could just send it back without repairing and I'm still waiting. customer service is also just a robot and it was stupid. wish they would have responded the 5 times i asked how much it was going to cost. do not recommend read more

I'm sure this business is great at pinball and arcade repairs. My Xbox One X was sent in to repair. I had contacted the company prior to sending my Xbox as I was skeptical since the console was unable to be fully repaired by another mail in service and was assured they would take care of it. Unfortunately it could not be repaired. They remedied the situation by reducing the diagnoses and return shipping fee. read more

I waited over a month before writing this review. I was skeptical based on some of the reviews, but my experience was pleasant. I had a few questions that were answered very quickly, and my system was returned clean and has not had any issues since the repair. read more

Taking advantage of COVID-19. No customer service available by phone. Chat system online is glitchy at best. Warranty issues not talked about. After having a couple of things repaired by these guys in the past, it's dissapointing to see them go this route. I'll just take my business elsewhere. read more

Video Game 911 - Not exactly correct color replacements. - Electronics Repair Near Me - Ledgewood, New Jersey

See all

My son Nintendo Wii, stopped reading discs to play. Google searched to find places and that's how I found Video Game 911. I used there drop off service and did everything via the account set up. When it was done I scheduled a pick up date and picked up. Unit is working now and that all that matters. read more

I paid the $29 each for 2 Elite Controllers for them to ship me a box to ship back to NJ. Repair quote came out at $79 for one and $96 for the other. Same issue on both? I declined this out of line repair cost and had to pay $19 each to have them returned to me. Waste of money. They want you to just say forget it so they can spend the $5 to repair and re-sell themselves. read more

Sent my Xbox Elite 2 controller for repair for faulty triggers on the bottom. Item came back with right trigger completely dysfunctional. Not only did they not fix it, they broke it even further. Overcharged for it as well. I spent about $110 to get a controller in worse condition than before I sent it out. Thanks a lot. read more

Very rude encounter with the person wearing yellow glasses. Talked extremely dismissive to me, their entire process of talking through their outdated system does not work, there is no number to contact them via phone, and he screamed at me through a door to back up while I was wearing a mask when I followed instructions, waited in the parking spot and rang their bell twice. All this in addition to the fact that the video game we dropped off did not work, and they did not even test it, and now the game is worse than when we dropped it off. Absolute waste of time and money. read more

I'm a pro small business type of guy, but MAN this is the only small company I have ever wished that went out of business! 2 problems I had with this place. 1. Before I sent in my Xbox 360 to have it fixed, I consulted their customer service rep twice through chat if I needed to ship all of my wires with my system. They both gave me a different answer. One said it was RECOMMENDED that I ship the wires and stuff. The second time the other rep said it wasn't necessary. Feeling confused, I decided to contact the manager myself. 2. This is where the 2nd problem comes in. I left a voicemail at the manager's office and told him to get back to me asap. Well he didn't reply to me after a few days so I then I decided to ship my console in without the wires. A couple days later when my console reached their place, he finally decided to call me back. This guy is rude as hell! He started raising his voice at me for not bringing in the wires and I told him that I contacted their company 3 times. I even left him a voicemail! He then told me that he was too busy to answer/reply to customers that contacts him. Really? too busy to help the customers? This place is horrible. End of story. read more

Sad, I had our Xbox One X sent to them in July for the dreaded HDMI black screen. Was the cost of what the machine was worth to be fixed. When it was sent back in August, we powered it up and did updates. Everything appeared to be working fine. This Xbox remained in the Office as a backup. It had remained in our office since August without being plugged in. Last night we plugged in and powered up. No screen. We did all the HDMI checks and cords and it appears to be the exact same issue. BLACK SCREEN NO SOUND. Video Game 911 says they only warranty 3 months. They also said they used all new parts. I asked if they would allow me to call the manufacturer of the parts they used. I did this because they say they used new parts? I also figured if anything they would like to know the feedback of the parts failure. We used it a total of 3 times. As of right now all I know is that the remote operates the Xbox one X and there is just a black screen with no sound. Exactly the way it was when we sent it in July. Video Game 911 would not allow the parts company to be contacted. They would not even say who they bought though. They said if I ship it back to them for 30 more dollars, they would perform a new diagnosis. They may give a discount from the 158 they charged last time. Keep in mind (we never used this Xbox) its worth 120 bucks if that? Just not worth it to send back again. To save us the shipping and time I asked if they could just let us know what discount (IF ANY) if it is the same issue. They will not say. They would not even toy with the Idea that it would be the exact same issue. Even though it is doing the exact same thing. I do not have a great understanding of electronics. They could tell me anything and I would have to believe it. How would I know if they didn't just take it apart and try to soldering the original part? I would literally have to take it somewhere local. Have whoever knew electronics break it down and show me what Video 911 Techs actually did. I personally do not feel they used new parts. Video Game 911 does not answer phone calls. I'm sure they deal with many customer issues as I have seen pretty bad reviews on here. But at this point I have an older Xbox One X that is useless and I paid them over 165 dollars for just this Xbox. The only reason I used them was for an older Elite controller needed stick shift fixed. I would use TDA (Tech Device Repair) but they do not fix controllers. The only reason I am giving 2 stars is the remote appears to be working still. It's a bad cold way to do business and this is what the response from my situation. read more

Reviewing the console repair business side of things. Let me start off by saying it's really difficult regardless to find a repair shop that can fix XBOX elite controllers but I decided to trust this site since it was listed on the the top of the google search list that I initiated. I sent in my elite controller with my left thumb-stick having some dragging issues and asked them to fix it. The controller was fairly new, I had damaged it with playing a little too aggressively but with any hardcore gamer how could you not. Anyway I sent it in it took forever to get fixed (a little over 2 weeks) and then paid the $75 dollars for the replacement part and labor to end up getting my controller returned in worse condition then when I originally had sent it in. Now both my thumb-sticks don't work properly and I'm out $75. The wait time, I get it we're in a pandemic and you need time to properly and safely handle everything but the fact is that they messed up my controller even worse. the only reason I didn't give a 1 star review is after I contacted them about now my right stick issue they attempted to assist me so I could fix it myself but come on, I sent it in to you guys to repair it why should I have to try and fix it myself? Anyway moral of the story is, get your warranty and sent it back to the original company you bought it from if your controller breaks instead of trying to go third party. read more

I sent in an xbox with video problem, they called me up 3 days later and said I had a bad cable and charaged me 60$ for the cable and a cleaning. I brought it back in and and a day later a manager calls me.He was the rudest manager who wouldn't listen to anything I said, he talked over me cut me off over and over, asked me for more information and when I answered him he just bulldozed over me cutting me off again and again. I just wanted to figure out what was wrong with this xbox and this man wouldn't stop cutting me off. I have thousands of dollars worth of machines that need fixing and he wouldn't give me the time of day. This man is going to cost them a lot of business. I wouldn't work with these people if you have any choice at all. read more

I put in my PS3 for repair. Was told it was BER. I accepted this diagnosis and received my PS3 back in worse shape then it was in originally. It was dropped and the aluminum part for the power on and eject is missing along with the light indicator. It was not even cleaned. The Thermal paste was haphazardly smeared on. It would not even power on because the power device via D/C was not connected again. I had to wait an entire month for the box for shipment to be sent back to via UPS. I would say if you ever need to repair a console look it up via youtube. There you will find what you need to fix an XBox, SNES, N64, WII, PS2, 3, 4, and 5. It is ridiculous and not worth the eval fee. My PS 3 (fat boy model) is working after I repaired it. WTH? read more

I can't speak to Video Game 911's console repair business, but their pinball repair service is solid. The owner kept costs down and his team did a good job overall. My machine is still running well! Pinball repair in general is expensive, but his prices are on par or lower than others in the NJ area. I don't think it's fair that Video Game 911 has such low reviews on Yelp when their pinball repair team is quite good. The only other pinball repair review on Yelp for this company was omitted and it was a positive review. The owner really knows what he's doing and so does his team. I'm a satisfied customer. read more

Terrible experience. The technician is rude and will not even let you finish asking your question. I was on my way there, but turned around after one phone call. read more

The first time that I went on the website a year ago, I'll admit that it was pretty sketchy looking. But when I drove my Xbox One and PS4 over, the person I met with was friendly and very upfront about what they would do. Throughout the process, the technician let me know exactly what was going on. I got both back in working condition, and I have since had no troubles with my PS4. My Xbox One is acting up again now, so I feel good about dropping it off again to get checked out before the holidays. A big plus that I've noticed is that they have a new website look, and it is a major improvement. Much more clear and easy to understand. Having an account already made may have helped too. But so far I have had no issues with this store, and will continue to use it for my future game repairs! read more