Best Verizon store south of the metro. No lines, great service and the Manager Jenny was great. Will be coming back for that free Samsung Tablet Promo soon. read more

The only positive reviews are fake. The store is only interested in selling new phones. Total useless and completely unwilling to help with anything other than that. The store is filthy and the kids that work there are bottom of the food chain. Stay away, Go to a cooperate store, privately held stores will not help with 99.9% of what you need. read more

Whatever you do don't go to the Verizon Wireless Zone store in Farmington Minnesota, they have the worst customer service of all time. My story started when I signed up for internet service on 7/17/25 and added two phone lines four days later on 7/21/25. I was not provided with the details or monthly cost would be. They had trouble getting the My Version app to work and once they did, I could not tell what my monthly charge would be. I was told by my sales person, the store manager, that the information in the app was not accurate and not to put any stock in it. I was concerned about the charges shown for the new phones because I was told that there were promotional credits that would negate the charges for those phones. On 7/31/25 I was again told that the phones were in effect free. I was also told that Verizon had calculated my monthly payment to be $160.43, before the $10.00 charge for adding Netflix to the account. I asked for the details and was told no calculation details could be provided. I have been watching the bill amounts and expected future bill amounts almost daily and have never seen those amounts. I stopped in to the Verizon store about every 2 weeks to no avail. Each time being told that the phone costs would be offset by promotional credits. Still the property credits were not equal to the phone credits. Six weeks ago, I was told that corporate was contacted and needed changes were in process. My latest bill came out on 10/21/25 with no corrections. I went to the Farmington Verizon store this morning (10/23/25) and was told by the store manager that he was busy and asked that I come back at noon and he would be available. I did and he was not. I also talked to the regional manager that was there and long story short he assured me that he would call me back so I could talk with both of them once the store manager became available in the next hour or two. Surprise surprise surprise, I got no call. This is the worst customer service today and over the last three plus months ever. Went back to the Verizon store today, 10/24/25 and talked with the store manager, Sam. Bottom line was he would take No responsibility for anything, never said anything wrong, and could not help me. Back to Verizon store on 10/27/25 and made an appointment with the regional manager for 10/30/25 at 3:00 pm. Got a call at about 1:00 pm explaining that the regional manager was not available and that the meeting needed to be canceled. I scheduled a new meeting 12:00 am for 11/3/25. I was the only one that showed up for the meeting. What a surprise. I was told that I would receive a call from the regional manager tomorrow (11/4/25) to schedule a meeting for Thursday or Friday of this week. Well 11/4/25 came and went with no call from the regional manager. Maybe tomorrow. On 11/5/25 My wife got a voice from the store manager about the balance of the week so I went to the store. More lies but they would no set a meeting for me with the regional manager. I have on way to set up a meeting with him. I did get the email address for the regional manager and have requested a meeting. I do not expect a response, and I got no response. Don't walk away from the Farmington Minnesota Verizon store, run. Run away as far and fast as you can and never look back! FYI In addition to the store in Farmington, MN the regional manager also manages Verizon Wireless Zone locations in Rosemount, Mendota Heights, and Austin in MN and a location in Menominee WI. I would strongly suggest that you stay clear of those locations as well. read more

great experience! super fast and efficient! We were helped right away and got everything set up within 30 minutes.

Jarrod was super helpful and nice. Would definitely recommend this store. Great customer service.

Uhh.. good service but I'm standing inside this Verizon store and it smells like something died in here!!! I hope it doesn't take too much longer to get my new phone because I cannot bare the smell much longer. Super gross and disturbing... read more

After we found out the Asurion insurance they sell you on your phone doesn't actually pay for repairs, Juan Deleon told us to call the Verizon Loyalty Department and they would refund us some of our premiums we paid to offset the cost of the repairs. He also told us he would talk with his regional manager to get us some more money off. But he never got back to me. A week later I called for a progress report. He informed me the email was still in his draft folder and he needed to send it. It's been 3 weeks since that call and I have yet to hear back from him. Bottom line: Don't get the Asurion insurance, just get an Otterbox case. And there is no Loyalty Department at Verizon. We did get some money back, but Mr. Deleon never followed through, or followed up. Nor did he have anything to do with our small refund. I hope he didn't get the management promotion he bragged about getting. Because I expect better service from someone at that level. read more

Wow! So impressed with the customer service my son and I received tonight! Jarrod T was very knowledgeable and was a top notch guy. Will definitely be back again. Hard to find this type of service now days. read more