I went to upgrade my 95 yo mom's flip phone because it wasn't working right. I purchased a new flip phone for her that cost about $150. I started getting emails about adding insurance so I called Verizon and found out that insurance at $25/ month was added to that flip phone along with Home Protect at $16/mo from Shacin. They agent called Wireless Zone® of Hockessin and spoke to Sachin who downright lied about my consent. Sure I'll add $25/ month insurance to a $150 flip phone when the other 4 iPhones on my plan don't have insurance!!!!!! He also changed two of my kids phones to a lower priced plan, what... to somewhat cover up the increases???? Shameful and criminal. He gets commission on insurance. Do not trust this company. read more

*** BUYER BEWARE *** very deceiving. They won't tell you until you order a new phone that it costs $60 to order a phone through them...yes $60 JUST TO ORDER A PHONE. When I asked the associate if this was standard at all Verizon stores, he replied that it was. Although, that's clearly a lie, you can order phones for free at corporate stores. Awaiting a response from the owner. Will be posting on BBB as well. Save you're money and business, and go to a corporate store that won't charge you for ordering a phone. read more

It was a comedy of errors buying my iPhone from this store. When I got there to pick up my phone, they could not update it to the latest operating system, so the info on my old phone could not be transferred over! They said I'd have to bring it home to try it on my iMac, but still it would not work. I returned the new phone and later decided to order the iPhone 12 which had the correct operating system. The data transfer process they started would take hours so I decided to return later to the store. When I returned, the phone still had another hour to go. Frustrated, I had to leave the store and come back. When I returned, everything seemed to transfer properly onto the new phone. However, when I got the phone home and tried to do a backup on my iMac, I got an error that there was "not enough memory on the phone" but knew there was at least 60Gb of free space. After an hour on the phone with Apple tech support they said I should wipe the new phone and restore it from my old phones back up. This finally worked perfectly. This was a bad customer experience. Next time I'll have my new phone shipped to the house and do the restore myself, or go to a real Verizon store, not an authorized retailer who charged me $60 for their incompetence. Buyer beware. read more

This was my first visit at this store and I had great experience. The staff very very professional and helpful, more specifically, Vatekeh provided me an excellent customer service. He was super friendly, very knowledgeable, and very patient. He spent close to three hours to help me resolve the issues I had with my phones and during this long time, he had a great attitude. Thanks to him the problems are resolved. THANK YOU Vatekeh for your great customer service. read more

Over ONE hour and the staffs here did not know how to add a 2nd line to my prepaid plan. They didn't even know what plan is available and had to call customer service for that! They just couldn't do it, back and forth with their customer service line. I had enough of their incompetency and left the store without the 2nd line being added. read more

Instead of helping me try to find the problem with my phone, they told me I needed to buy a new one. I went home and called Verizon customer service and they diagnosed the problem over the phone while looking at the settings on my phone on their computer. That fixed the problem. The high school drop outs they hire pretend to know phones and be techinical but they are just trying to sell a new phone with all the accessories you don't need. If you do get a new phone here do not buy all the accessories. They are way overpriced. They try to sell a package deal of accessories since they get paid more for selling you the junk nobody wants. read more

Terrible people... sold iPhones at higher retailer prices and charged additional fees without even telling you. Do not buy from these liars! !!! read more

Love the Verizon store in Lantana Square... been going there for years & never disappointed... just got my iPhone XS Max and Hirsh was more than patient, knowledgeable, kind and helpful! Recommend stopping there first to save you tons of aggravation! read more

I tell you what, I have been a long time Verizon customer and I have been going to this store for awhile and they used to be excellent but have gone downhill over the last year. I turned in my son's phone during the promotion where you received a $200 credit for the phone. Well I have yet to see the credit and its been 3 months. I called Verizon and they got in touch with the store management who said it was an error on their part and they would fix it and call me when it was done. Well no call. Then I call the store and talk to a manager who stated that she needed to talk to a higher up and to give her a day or two. No return phone call and it's been a week. I call today and ask to speak to the same manager and was told she had just stepped out but would call me back. 5 hours later still no call. I call again and am told she was given the message but they have been very busy. I told the person to tell the manager to call me and still no call. Horrible customer service, extremely disappointed. read more