It felt like they didn't want to help but just figure out a quick way to get you out. Suggesting…read moreyou use the app is nice but then I had an issue with the app and had to return. Then, I waited 10 minutes before I asked somebody to sign me in even though there was a guy that asked his coworker in front of me if he had checked us in. After his coworker nodded with a "no", the guy just walked away. I eventually spoke up since it didn't seem the staff was on the same page with checking people in. I get it was busy but checking people in instead of accidentally checking someone else in that came in afterwards isn't the best impression. I needed something for an account and it could have been partially resolved there but then I was told to call customer service. I guess if you're not signing up for a plan then you're less priority. Glad I was working on getting a transfer pin. At least now, I don't have to worry about coming back! I suggest going to a different T-Mobile...or just go to your app. Good luck!

Horrific experience trying to add 10 day international plan. The aggressive Upselling was…read moreridiculous! I constantly had to say NO, I simply want to 10 day international pass. Unbelievable! I do not recommend T Mobile

Highly recommend Techfix. Eric replaced my damaged iPhone 11 screen today in 20 minutes ( I was a…read morewalk-in) and for about $50 less than nearby alternatives. Even gave me a military discount! I have used Techfix twice in the last year -and have been highly satisfied.

Repaired my phone in a professional and timely manner I look…read moreforward to working with them in the future.

While the reps seem friendly and knowledgeable, they added unnecessary charges to my account. As a…read moreresult I had to spend more time with AT&T to get them to remove it. Also, I traded in two old phones, never received the credit I was promised. I called customer service about the issue and was told I would see it on my next bill. Nope never happened. Now I have to spend more time on the phone dealing with this issue. Worst experience ever.

I went to the store to ask for a plan and the phone and the boy who was attending did not show any…read moreinterest in helping us, first because we had to wait a while for him. and when I asked about my plan he gave me a lot of thought and then he told me that he did not have the phones that I was looking for. and in no time He leave his hearing aids. He was more concerned about closing the store than attending us... Wednesday 14, 2018 7.30pm

Went to get a new screen for my iPhone 13 Pro Max. Pricing was better than I expected, they took my…read morephone while I went shopping and it was done when I came back. Customer Service was great Very convenient located in the Walmart. I would definitely go back if I had any issues with any other phones that I had

Hossain is amazing.Made sure I was very satisfied and I always come here...Keep up the great work.read more

Brought in my iPhone for an insurance repair. The screen was damaged, but still operable. It only…read morehad a white shining light down the side of the screen but still worked as it should. I dropped it off and received a phone call within the hour saying they had damaged the screen trying to take it off and it was completely inoperable. When I explained that the phone had not been backed up recently and asked if there was any way to transfer information off it, the employee told me the only way was to pay $100 for a "temporary screen" so that I could back it up before getting a replacement phone. I understand that the phone should've been backed up in the first place, but I wasn't aware of the possibility of the phone being completely inoperable once they started working on it. Unfortunately I lost some pictures of a recent vacation and the employees assured me the only way to retrieve them was to pay the $100. I ended up turning down the option and losing the pictures but the whole process was very frustrating overall.

this is the only place around that will genuinely fix your phone for a fair price instead of trying…read moreto scam and upsell like everywhere else does. if i could rate a million stars i would. not only did the man working this morning fix my phone after i was told elsewhere to just buy a new phone, but he fixed my phone's charging problems for less money and in less time than he estimated me at drop off. it feels so validating that the employee here treated me like a human being with a problem to fix rather than an opportunity to upsell; he educated me about potential problems with the repair i needed and laid out various options and their prices in case i needed a screen replacement due to existing damage. turns out i didn't need a screen replacement because he replaced the charging port with enough care to not cause any further damage than what was already there. we got the call that the phone was ready around an hour-ish sooner than expected and his care in handling the screen saved me hundreds of dollars. i am so glad i came here and left having paid just over $200 to honest people rather than buying a new $1500 phone like the other places wanted me to think i needed. i will only ever go here for any future phone repairs as there is nowhere else with such genuine honesty and care for their customers. when the screen replacement becomes inevitable i will definitely be returning here and enjoying my time offline during the repair knowing my phone will be in good hands.

Horrible service, no service, incompetent, no help. My Sprint service has been out for 1 week,…read moreBoost said Tower is out, 1 week, no service??? How they manage to stay in business is beyond me. One solution a tech gave me was for me to buy a new phone. I called back and another tech confirmed to me that Sprint was enhancing the service in my area, and sorry for the inconvenience, and not date for returned service? No service for over a week, and all I get is Sorry for the inconvenience.

I gave this one star because 0 wasn't an option. The manager, Ms. Castillo has been far from a…read morecustomer service professional on all four interactions. When asked how and why she acts like that.... she says "because I can." The worst part? She was training new hires every time.

I would give this store and AT&T a zero stars if I could. Placed an online order, "ready in 2…read morehours" at 5:05pm on May 6, 2026. Called the Central Park Fredericksburg at 7:03pm to see if my order would be ready before the store closed so I could make my way to the store 30 minutes from my house. Spoke with a male store employee who informed me that they did not in fact have the phone and could not fulfill the order. Although he could see my order the system he could not cancel it. Advised me to cancel the order in the APP so I could reorder for delivery. I was unable to cancel the order in the APP or online. Spent the next 2+ hours being bounced around AT&T chat feature and on the phone with customer service to be told that there is no way to cancel the order. After speaking with 5 different agents, a Manager in the Loyalty Department told me they cannot cancel the order sent to the store. There is actually no way to cancel said order. She advised I wait until the store reopened at 10am on May 7th, contact them again, verify they had my order and could not fulfill it. If they cannot fulfill the order, I could reorder a phone for shipping because the line was still showing available for upgrade. Contacted the Central Park store again at 10:33 am on May 7th. Spoke with a second male employee who could NOT find my previous order in the system and said they can't fulfill the order if they could see the order because don't have the device. I can see in the APP and Online account, it's still showing that the order went to the Central Park Fredericksburg VA store but they cannot locate it. 10:52am per advice of the Manager in the loyalty department last night, I reordered a phone to be sent to my daughter in NC. Line was still available for upgrade. Order processed with no issues. 11:43am receive a text that my in-store order at the Central Park Fredericksburg store is available for pick up. The same order they could not locate an hour before and told me 2X that the phone I ordered was NOT in stock. 1:30pm Show up to pick up the phone and store is unable to release the phone to me due to the phone in process to be shipped. Cannot cancel either phone. Have to wait 7-10 business days for the phone that was ordered in store to be returned via NON Pickup although we arrived to pick it up. Cannot cancel the phone for shipping and told by both STORE Manager and Loyalty department that it may not ship since the original order was fulfilled after being told 2X that it cannot be fulfilled and to reorder for shipping!!!!!! No one at AT&T is able to help! Not one of the 9 people we talked to can cancel either order and there is no way for the consumer to cancel the order! Daughter does not get a grad gift. If the second phone does show up for shipping it cannot be activated due to the phone sitting in the Fredericksburg store that I cannot have or cancel. WTF!!!!! We've been loyal customers since 2001. Not anymore. Keep your damn phones. Taking all 7 lines and moving on! Will also tell everyone I can that your customer service is nonexistent and loyal customers are not valued.

Wanted information on switching to ATT. I waited for the reps to finish with others BUT, when it…read morewas my turn, the rep walked past me to two women who walked in well after me! Did not acknowledge me at all to explain why I wasn't next. Apparently I wasn't a member the correct minority. I walked out.