cannot get ahold of anyone. have the # of RYAN the assistant manager who does not have his voice…read moremail set up. The only 2 phone numbers I have and they said they are not the numbers.

While I can't say the service Comcast/Xfinity provides is good, I can say this store is really good…read moreand they know what they are doing.

I went to the chat app on Monday! 2 reps told me I could make payment arrangements and my service…read morewould not be disconnected.....guess what I wake up Wednesday to no service!!!! 8 called Xfinity to ask why....they told me #1 they were unable to do the extension I needed and #2 there were NO notes of me chatting with an agent on their app. I asked them if they wanted my screenshots I took of the chat convo...they said I'm sorry we just can't do that! Their liars and they let the agents tell you whatever just to get a 10/10 rating!!! That's shameful!!! I will be calling the puc and whoever else I need to!

Not very Customer Friendly if you are a little late on an extension by 5 days …read more And I could hardly understand the representative English language. I am Disabled and have trouble walking and am in need of phone service ,But who Cares .

If you are moving out of state, be sure to cancel your Xfinity mobile service before you go. Once…read moreyou cancel your Internet/Cable account, Xfinity cannot/will not change the address for your mobile account. They also charge $25/month to keep mobile service without the Internet/Cable service. Because we had been swindled into getting watches, we had to wait for them to be paid off before canceling our mobile service. I cannot get a copy of the final bill because I no longer have service. Wish they could hear and understand themselves.

Really a nasty bunch in this store. The store manager made jokes (inaudible to me and I think it…read morewas racial profiling) to another employee while they were trying to figure out how to burn me with more "features." During another visit, some dude with long hair lied to me about returning a product and got upset when I told him to keep his gaslighting to himself. Comcast is a rotten company and the employees I came in contact with in this store were rotten people. Also their internet goes down constantly and their very used (not new gear) overpriced rental router/modem is junk. I've been looking to get out and away from them for years and I finally did. So have fun with yourselves you nasty bunch, I am so happy to finally be rid of you.

This review requires some backstory, as it's one of those rare instances where one person…read moresinglehandedly turned a 1-star experience into 5. Due to some of my chronic conditions, I applied for and was approved for a unique discount for my Internet services, and was told I would be receiving my set-up equipment in 2-3 business days. After waiting a week and a half, I finally tried reaching out to Xfinity via their website. The AI bot is absolute trash, BTW. I was ready to swear off Xfinity, because they showed no record I even applied for the program. Finally I made one last grasp, finding another fairly-low cost program. This time I walked into the brick-and-mortar store, and after explaining the situation to the woman greeting, I was paired with Charlie. Charlie turned this experience around. Not only was he amicable and pleasant, he knew exactly what he was doing. Not only did he find my original approval (which turns out to be a better deal in the long run), he quickly jumped onto a chat with some of his people, made sure my service would be ready, and made extra sure I was walking out with not just the service I wanted but all the equipment I would need to set it up myself - including coax cables! Having worked in hospitality most of my life, great guest service can absolutely be a game-changer. Xfinity, give Charlie a raise! You should be lucky to have him.

We moved and a technician was supposed to be out today. I was told they were delayed and I kept…read moretrying to find out when they would arrive. I finally chose the option to cancel my account; yes, I got someone. After another 30 mins of being passed around, and no resolution, other than it would be five days before the person would arrive, I decided to actually cancel and go to Verizon. I had forgotten how awful Comcast is. No one can truly take charge to deliver a resolution. I will not miss them.

I pay a lot for DirectTV services so when I watch tv series on demand it's extremely frustrating…read morethat they force excessive ad breaks playing the same ads over and over and over even in the same break. Especially the extra depressing one put on by AARP.

We loose the ability to watch Netflix, Amazon ect ... at least every other month. When you call…read moreCustomer Service your directed to a company overseas, it takes a minimum of 12-14 minutes every time just to speak to someone you can understand. Then add an additional 10 minutes for them to troubleshoot the issue and then tell you to contact your local internet service because they do not have a issue on their end is enough to give you a slow painful death. I would rather have my junk eaten by a flock of geese 1 peck at a time.

I switched from Xfinity to lower my costs of internet and TV service. Boy was I wrong. I ordered…read morethe services via online chat with Verizon (and kept a copy of the transcript) and was presented with a definitive price. Turns out I paying $20 more than quoted. The area supervisor called after my company satisfaction survey and promised someone would contact me about the difference in the stated charge and what I'm paying and also provide a channel line up. No one ever called me. I repeatedly tried to reach that supervisor and only succeeded in getting his voice mail. I left very clear messages requesting a call back and he's ignored every message. Is this how Verizon hopes to keep customers? Think twice before you buy this service.

My wife and I were fed up with paying Comcast/Xfinity oave $300/mo for cable, wifi, and landline…read more Last week Chad, a Verizon rep, happened to come by and offer a better package. If we signed up for cable, wifi, and landline, we'd initially get a bill close to $300, but after installation we could request an educator's discount ($15), cancel the landline ($30), and reduce the wifi from 1 GB to 300 Mb, which would then cost us around $225. Today we had the installation. When we tried to access or even create a working account our efforts failed. In a brief moment of speaking to a real person, my wife was told we had to have been given the educator's discount at the time of signing the contract. She also was told that if we canceled the landling the cost would go up considerably. We've tried to get another real person to talk to, but it's impossible. Chad also told us he'd provide his contact info so he could solve problems. He didn't. We are retired and were delighted when Chad gave us the breakdown, and how to get those discounts. This is taking advantage of old retired folks, and, simply, lying. If we cannot get this resolved as Chad promised we are going to file a number of BBB and other complaints.

I've worked with Josh on several projects through three homes. Super reliable, professional, fair…read morepricing and a nice guy. Glad to know a business like his in the area.

Responded and kept appt as scheduled. Priced extremely fair. Placed a brand new dryer vent through…read morebrick wall. Would definitely consider hiring him again for any future jobs...and im sure we will need many.