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    Verizon Authorized Retailer - Wireless Zone

    1.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    4 months ago

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    Verizon Authorized Retailer - Wireless Zone

    Verizon Authorized Retailer - Wireless Zone

    2.3
    (9 reviews)

    We came in because my sister needed a new phone. Muhammad made the experience easy, fast and…read moreenjoyable. Highly recommend working with him if you need help!

    Reviews All…read more professional24 patient19 knowledge11 dexter8 +6 Sort by Most relevant Newest Highest Lowest Nope Noperz 1 review this PLACE SCAMS PEOPLE "ROBS YOU" i will give FREE advice or help with your phones because i actually care about our community and NOT LIEING to even the Vulneable older folk! (LITERALLY hit me up at False0permit@gmail.com) ALSO To the ... More 1 Kemeckia 13 reviews·1 photo 2 weeks ago NEW This would have been a 1 star review had I rated it based off the hell I went through with my bill after this location made an error on my account, however, Eluxus was kind and helpful on the days I had to revisit to make things right! ... More Eric Tyson 1 review a week ago NEW Absolutely outstanding! Reily went above and beyond to transfer information from my damaged phone, he even alerted me to the presence of updated plans and deals that lowered my bill significantly! 1 Amy Chandler 1 review 2 months ago Had a very good experience with Eluxus at the Verizon Warwick Blvd location. She was knowledgeable, friendly, and never felt rushed or keeping her from other duties. We have been to multiple Verizon locations who have staff members who have no customer service skills. I will definitely recommend her to my friends and family. Nope Noperz 1 review this PLACE SCAMS PEOPLE "ROBS YOU" i will give FREE advice or help with your phones because i actually care about our community and NOT LIEING to even the Vulneable older folk! (LITERALLY hit me up at False0permit@gmail.com) ALSO To the very rude black girl with the braids. I got my galaxy A13 TO WORK with your networks. FREE! ME!!! I DID IT!!! A STAY AT HOME MOTHER WHO HAS BEEN WORKING WITH PHONES FOR 8 -9 YEARS NOW, (AS A HOBBY!!!!!!!!!!!!!!!!) As she tried to windle us into buying a new $500 phone PLUS $65 for "HOOK UP FEE?!" *lazily scans wrong bar code for 15 mins*" No its not compatible with out networks *shows you a piece of shit grainy and dark screen* WHY WOULD I LIE TO YOU??!! I DONT EVEN KNOW Yall" .NO YOUR DIMWITTED BRAIN is not compatible to WORK at Verizon. I wish I could take over your job because I KNOW MORE THAN YOU AND I ACTUALLY CARE!!! RUDE!! UNETHICAL, UN-KNOWLEDGEABLE WAIST OF EVERYBODYS TIME YOU ARE!! OWNER OF THIS ESTABLISHMENT please contact me i will GET big corp ENVOLVED IF I HAVE TOO!

    Verizon Authorized Retailer - Wireless Zone

    Verizon Authorized Retailer - Wireless Zone

    1.0
    (3 reviews)

    I went in to upgrade to faster Fios. There were no customers in the store when I came in. The…read moreperson who seemed to be in charge told me everything is done online now. I was trying to figure out what package I wanted. His response- there are 800 channels now, I'm not fitting to go through 800 channels with you. I didn't even know what I wanted only what I currently have. Thanks for nothing. Not all, but at least one staff member was rude. Had been here before and that lady that day was very helpful and polite.

    This store is not a direct Verizon store, but rather a Verizon authorized store in Yorktown. It…read moreuses the Verizon logo, which led me to believe that it was a direct Verizon store. I had ordered a promotional plan with four lines online through Verizon and was informed that I could exchange one iPhone 17 Pro for an iPhone 17 Pro Max at a Verizon store by paying only the difference in sales tax. When I visited the authorized store to request the exchange, the salesperson (Jacob) and his manager misled me into paying for a new line with a new phone number for an iPhone 17 Pro Max. In the store, I paid only the sales tax and a service charge. They did not present or explain the agreement for the new line or device. I later discovered that this was a new line, and that I would be required to make monthly payments for this additional line and device. I then visited a direct Verizon store in Newport News (12227 Jefferson Ave, Newport News, VA 23602), where staff informed me that the authorized store in Yorktown should not have sold me a new line. They advised me to return the phone to the authorized store and stated that I should only be required to pay a $50 restocking fee, with all other charges refunded. When I returned the phone to the authorized store, I was instead charged $150 for restocking.

    T-Mobile

    T-Mobile

    2.3
    (4 reviews)

    I was with Sprint. Let's be clear I had absolutely no issues with Sprint. T-Mobile took over & how…read moredo they say it JOINED FORCES. Well, how about some of those forces being used towards customer service, training, customer care, customer satisfaction, How about giving out tracking information when orders are made. I'm here now because I ordered the latest & greatest hummm. They don't carry it in the 3 not 1 but 3 stores I went in. Now they ordered it & said 3-5 business days. It's been almost 3 weeks & no phone. I called Customer Service & clearly polite but they can't reorder because it was ordered in a store. So nothing against the agent. But I'm here now to get a refund oh did I not mention I PAID for everything prior. And the "MANAGER " has been on hold since 11:30 & it's now almost 12:30. I escalated this issue as far as the "CORPORATE GATEKEEPERS " would allow! As soon as I get my funds! I'm carrying me & my family to Verizon!! Wish us luck; I'm leaving after 11 years ‍

    I had the worst experience having communication with this service and in this location. The first…read moreproblem was on the first day of getting my Samsung A11 phone from them, having some of the worst reception signals I've had. Secondly, I was told that they would pay off the $400 from my previous phone service when making the transition over, which they lied about and I ended up having to pay for myself. Lastly when it came to them handling phone problems for me, one clerk said it was possible to get a payment or issue fixed, when the next day, a different clerk said that it wasn't possible. It's like everyone working here has no proper knowledge of how things work for their service.

    Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated June 2026

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