Not impressed with the customer service. We are stuck with Verizon because nothing else is…read moreoffered in our neighborhood for cable. If you have a choice, go with your second option... Verizon is a waste.

The employee used my phone without my permission to leave herself a good review. She could gave…read moregiven herself access to anything in my phone. This is a complete violation of privacy and I not only will never go back to this location, but I will spread the word for people to not go here.

My husband went in for a Crack screen and got it fixed. The screen would blink to black and would…read morebe all over place. Eventually the screen went black. We went back for the warranty to have replaced. They replaced it. Within a few weeks the screen started acting weird again. Then when he applied pressure for the finger print the screen went white and bright down the side. We took it back in. They said he had dropped it and refused to fix it even though it was a screen issue from the replacement. There was no sign of damage or cracking. They wanted us to pay full price for another screen even though the screens that had been put on were faulty or not working right from the start. Highly do not recommend if you're trying to replace a android screen from our experience. We have a Google pixel for reference.

They have good customer service If you have any problems…read moreafter repair they always ready to help and fix it

Once again my service is down and customer service is horrible!!!! Nobody calls back when they…read morepromise to do so and the customer service department is full of people that just do not care. How can a company have a monopoly like this and not be held accountable?

Terrible. They cut my cable and leave a notification on the ground stating(in first grade English)…read morethey'll be back two days later. But idk I'm supposed to be there. So time passes and it's 5 o'clock that Thursday and he's calling from Williamsburg stating he can't make it. So it prolongs 4 more days without cable/internet. When he arrive( with ear pods in on the phone) he makes a racket stating he's sounding off for any home pets. Well Verizon was better. Had both. Didn't appreciate no prior notice and his attitude and all the miscommunication here in tidewater with Cox.

We came in because my sister needed a new phone. Muhammad made the experience easy, fast and…read moreenjoyable. Highly recommend working with him if you need help!

Reviews All…read more professional24 patient19 knowledge11 dexter8 +6 Sort by Most relevant Newest Highest Lowest Nope Noperz 1 review this PLACE SCAMS PEOPLE "ROBS YOU" i will give FREE advice or help with your phones because i actually care about our community and NOT LIEING to even the Vulneable older folk! (LITERALLY hit me up at False0permit@gmail.com) ALSO To the ... More 1 Kemeckia 13 reviews·1 photo 2 weeks ago NEW This would have been a 1 star review had I rated it based off the hell I went through with my bill after this location made an error on my account, however, Eluxus was kind and helpful on the days I had to revisit to make things right! ... More Eric Tyson 1 review a week ago NEW Absolutely outstanding! Reily went above and beyond to transfer information from my damaged phone, he even alerted me to the presence of updated plans and deals that lowered my bill significantly! 1 Amy Chandler 1 review 2 months ago Had a very good experience with Eluxus at the Verizon Warwick Blvd location. She was knowledgeable, friendly, and never felt rushed or keeping her from other duties. We have been to multiple Verizon locations who have staff members who have no customer service skills. I will definitely recommend her to my friends and family. Nope Noperz 1 review this PLACE SCAMS PEOPLE "ROBS YOU" i will give FREE advice or help with your phones because i actually care about our community and NOT LIEING to even the Vulneable older folk! (LITERALLY hit me up at False0permit@gmail.com) ALSO To the very rude black girl with the braids. I got my galaxy A13 TO WORK with your networks. FREE! ME!!! I DID IT!!! A STAY AT HOME MOTHER WHO HAS BEEN WORKING WITH PHONES FOR 8 -9 YEARS NOW, (AS A HOBBY!!!!!!!!!!!!!!!!) As she tried to windle us into buying a new $500 phone PLUS $65 for "HOOK UP FEE?!" *lazily scans wrong bar code for 15 mins*" No its not compatible with out networks *shows you a piece of shit grainy and dark screen* WHY WOULD I LIE TO YOU??!! I DONT EVEN KNOW Yall" .NO YOUR DIMWITTED BRAIN is not compatible to WORK at Verizon. I wish I could take over your job because I KNOW MORE THAN YOU AND I ACTUALLY CARE!!! RUDE!! UNETHICAL, UN-KNOWLEDGEABLE WAIST OF EVERYBODYS TIME YOU ARE!! OWNER OF THIS ESTABLISHMENT please contact me i will GET big corp ENVOLVED IF I HAVE TOO!

I went in to upgrade to faster Fios. There were no customers in the store when I came in. The…read moreperson who seemed to be in charge told me everything is done online now. I was trying to figure out what package I wanted. His response- there are 800 channels now, I'm not fitting to go through 800 channels with you. I didn't even know what I wanted only what I currently have. Thanks for nothing. Not all, but at least one staff member was rude. Had been here before and that lady that day was very helpful and polite.

This store is not a direct Verizon store, but rather a Verizon authorized store in Yorktown. It…read moreuses the Verizon logo, which led me to believe that it was a direct Verizon store. I had ordered a promotional plan with four lines online through Verizon and was informed that I could exchange one iPhone 17 Pro for an iPhone 17 Pro Max at a Verizon store by paying only the difference in sales tax. When I visited the authorized store to request the exchange, the salesperson (Jacob) and his manager misled me into paying for a new line with a new phone number for an iPhone 17 Pro Max. In the store, I paid only the sales tax and a service charge. They did not present or explain the agreement for the new line or device. I later discovered that this was a new line, and that I would be required to make monthly payments for this additional line and device. I then visited a direct Verizon store in Newport News (12227 Jefferson Ave, Newport News, VA 23602), where staff informed me that the authorized store in Yorktown should not have sold me a new line. They advised me to return the phone to the authorized store and stated that I should only be required to pay a $50 restocking fee, with all other charges refunded. When I returned the phone to the authorized store, I was instead charged $150 for restocking.

0 out of 5. Moved to Japan in August and had to return our equipment, they said in store they would…read moreemail us receipt confirmation for the equipment and failed to do so. Didn't think much of it until 3 months later they charge me $194 for the equipment they never filed correctly on their end and when I talked with them over 4 calls they confirmed they have it and will get it sorted out. Well they failed every time and even mentioned they fired the person that was doing the returns for not doing their job. Now I'm getting stressed out because they failed to do their job and somehow it's my fault, not to mention the hoops I had to jump through so my wife could cancel the service while I was deployed. Absolute joke of a store and company. I would pay more to be with another company than to deal with Verizon again.

Heather was a fantastic service agent. She was kind and patient as she walked me through the…read moreprocess of trading in my old phone and upgrading to a new one. He explanations were thorough and she answered all of my questions before I even knew what to ask. More importantly, she put my "fears" to ease. If you ever need a phone upgrade ask for Heather.

They sell phones but don't trust them if they tell you it's unlocked ... Don't be fooled check your…read moreimei online before purchasing and if you buy a phone and something happens after the 30 day return period they won't help you afterward! Negative 5 stars!

Professional! Gotta used phone that looked practically brand new for Cheap! You should check them…read moreout if your looking for a phone without breaking ur pocket!

I was with Sprint. Let's be clear I had absolutely no issues with Sprint. T-Mobile took over & how…read moredo they say it JOINED FORCES. Well, how about some of those forces being used towards customer service, training, customer care, customer satisfaction, How about giving out tracking information when orders are made. I'm here now because I ordered the latest & greatest hummm. They don't carry it in the 3 not 1 but 3 stores I went in. Now they ordered it & said 3-5 business days. It's been almost 3 weeks & no phone. I called Customer Service & clearly polite but they can't reorder because it was ordered in a store. So nothing against the agent. But I'm here now to get a refund oh did I not mention I PAID for everything prior. And the "MANAGER " has been on hold since 11:30 & it's now almost 12:30. I escalated this issue as far as the "CORPORATE GATEKEEPERS " would allow! As soon as I get my funds! I'm carrying me & my family to Verizon!! Wish us luck; I'm leaving after 11 years ‍

I had the worst experience having communication with this service and in this location. The first…read moreproblem was on the first day of getting my Samsung A11 phone from them, having some of the worst reception signals I've had. Secondly, I was told that they would pay off the $400 from my previous phone service when making the transition over, which they lied about and I ended up having to pay for myself. Lastly when it came to them handling phone problems for me, one clerk said it was possible to get a payment or issue fixed, when the next day, a different clerk said that it wasn't possible. It's like everyone working here has no proper knowledge of how things work for their service.