Wow! Been with Verizon 15yrs BUT T-Mobile knocked our family cell phone needs/plan out of the…read morewater! With service (Gabe is awesome!), deals and professional friendly store. Even having to come back x3 times (technical issues not Gabe), they made us feel like family which we've NEVER experienced @ Verizon. Value was fantastic and freebies with it! T-Mobile has come along way! Great job!

Because of previous experiences at certain locations, I was super hesitant to walk into this one…read morebut thanks to Charles and the team,I found the location to go to. I had a real complex situation, even though it took a little while to resolve which I believe mainly was my own fault, Charles took care of me, step-by-step with such professionalism and amazing customer service. He's awesome at multitasking while working with me,He still managed to help other customers and still smiled at those coming in. I am so happy I found a place.

Tried to turn in my trade in. He Would not help me reset my iPhone, told me to call Apple and…read moredidn't give me any other information. ‍

Well I can report that we had excellent service at this store. Becca was superb and took the time…read moreto explain the new services and what new accessories we would need for the new products. Kudos!

Work was great. Only took an hour. Price was less than I expected. Will certainly go back if the…read moreneed arises.

Had screen repaired at shop, me and my buddy were there waiting for the repair, after he had…read morereplaced the screen he was trying to hunch his back over the phone, we then caught him going through my camera role and into hidden photos and snooping an trying to look at peoples location in find my iPhone. This happens on 01JUNE2026. Confronted him he immediately got defensive and started saying sorry repeatedly. Very creepy and unprofessional.

I went to the Williamsburg site today to see if they could repair my broken charging port on my…read moreSamsung S22Ultra. They were able to repair it quickly, they were reasonable in cost and it was an overall great experience. I will go back to them as needed and will highly recommend them. Thank you, V. Williamsburg

Long post alert!…read more **Please stay away from this business** I originally had taken my post down to work amicably with the owner that said he refund or money because of bad tech. He had constantly given us the run around so I decided this is the best cutoff action, and to encourage future patrons to take your devices elsewhere. I had taken my daughter's switch to this location to be repaired because it wasn't charging. They charged me $181 to repair it which I paid with no issues. When I got the device back, not only did it not charge, the tech tried to give me a piece that was worth $5 to make it charge. I informed the tech that it

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

Excellent turnaround time and quick fix. I truly appreciate…read morethe level of service that I got from this company. I would be more than happy to do business again.

Cell Phone Zone has excellent service and fair pricing. The guy fixed my cracked phone immediately-…read morelike, "bring it it, I'll fix it even if I have to stay late to get it done," which he did. I compared prices and he charged about 65% compared to other quotes. Friendly to boot. I noticed several iPhones and others for sale there at what I figure to be fair prices, at least lower than the trade-in values I found. The bottom line is, Cell Phone Zone is a good choice for cell phone service. I definitely will go there again if I need to. Hope not, though.

They sell printers…read more Did I say they sell printers? Yes I did. They sell printers but have a very limited ink supply. A lot of the new printers use ink in the bottles. Not a drop available. I gave them a two only because they did look at the other stores in the area. Guess what!?! Nope no ink there either. They didn't seem to have much of anything for what might be the biggest name in printing.

Why or why do I keep coming here for tech support? I've shopped at best buy for 2 decades, I've…read morebeen a total tech member for 5 years, have moved several times to different states, and this store has the WORST geek squad of any I've ever seen. You schedule an appointment (don't get me started on the new tech support AI in the Best Buy app) get there a little early, and wait over 30 minutes to get checked in, let alone served. What make an appointment if arriving on-time means nothing? When you have 3 people in line at Geek Squad, don't you think you'd have someone go over and check someone in? NO. You have 3 people standing at the desk at the front of the store, not greeting people, just talking with each other. Noone bothered to ask if I needed any assistance. Noone bothered to come help the 1 tech who was actually working. Don't waste you time here. Go to the store in Williamsburg.

Do NOT visit the AT&T store at 12080 Jefferson Ave, Newport News. I came in for a simple number…read morechange and the representative, without my authorization, added an extra phone line, upgraded my plan to the most expensive tier, and canceled my Trade-In promotions. This led to a significantly higher bill. When I returned to resolve it, another representative was combative and refused to help, deflecting responsibility. This behavior suggests unauthorized and potentially illegal account churning. However, I was able to contact AT&T customer service by phone later that day. The representative, Margarita, was fantastic, professional, and efficient. She swiftly reviewed my account, listened to my complaint , and restored my original plan and Trade-In promotions. Recommendation: If you need assistance, call customer service directly. Do not trust this location for any account changes.

When I arrived at store I was completely ignored & had to ask for help. Even though other…read morecustomers were there they made me feel invisible as if they didn't care. When I finally asked after 10 mins. employee "Trey" was short with me and basically said wait in line.

My husband went in for a Crack screen and got it fixed. The screen would blink to black and would…read morebe all over place. Eventually the screen went black. We went back for the warranty to have replaced. They replaced it. Within a few weeks the screen started acting weird again. Then when he applied pressure for the finger print the screen went white and bright down the side. We took it back in. They said he had dropped it and refused to fix it even though it was a screen issue from the replacement. There was no sign of damage or cracking. They wanted us to pay full price for another screen even though the screens that had been put on were faulty or not working right from the start. Highly do not recommend if you're trying to replace a android screen from our experience. We have a Google pixel for reference.

They have good customer service If you have any problems…read moreafter repair they always ready to help and fix it