0 out of 5. Moved to Japan in August and had to return our equipment, they said in store they would email us receipt confirmation for the equipment and failed to do so. Didn't think much of it until 3 months later they charge me $194 for the equipment they never filed correctly on their end and when I talked with them over 4 calls they confirmed they have it and will get it sorted out. Well they failed every time and even mentioned they fired the person that was doing the returns for not doing their job. Now I'm getting stressed out because they failed to do their job and somehow it's my fault, not to mention the hoops I had to jump through so my wife could cancel the service while I was deployed. Absolute joke of a store and company. I would pay more to be with another company than to deal with Verizon again. read more

Heather was a fantastic service agent. She was kind and patient as she walked me through the process of trading in my old phone and upgrading to a new one. He explanations were thorough and she answered all of my questions before I even knew what to ask. More importantly, she put my "fears" to ease. If you ever need a phone upgrade ask for Heather. read more

I cannot remember a time when I have encountered a Customer Service rep anywhere who was as dismissive as Darius this evening. I was unaware that when we arrived at 7:40pm they were 20 minutes away from closing. He promptly let me know, also informed me it was too late to run my credit, that he couldn't do anything about my daughters phone which has a SIM card issue, and quickly quoted me $80 per line plus cost of phones to start nee lines. It was incredibly apparent he had no interest in offering any actual help so I asked his name. As we left he said I could grab a card and his name was Darius if I wanted to file a complain. We drove to Verizon on Oyster point and were immediately informed that they can help with my daughters phone, and would be glad to answer all of our questions and provide a quote. I wish we had come here first. I was also made aware that the Yorktown location we went to is a 3rd Party distributor so they function like an independent business. Makes a lot of sense. I am honestly still appalled at how we were so quickly dismissed. Skip the Verizon Authorized Retailer at 8135 George Washington Highway in Yorktown and head to the Verizon at 12227 Jefferson Avenue, where the employees are super helpful! read more

Gregory G - Is the best Associate that I have met in many years. And being in sales and customer service all of my life, meeting this man has been an Honor. He was patient, knowledgeable and my situation was a long shot due to a situation that I can not due anything about. He exceeded my expectations. He was knowledgeable and made everything comfortable. After my lawyer takes care of my Ex - wife and her last gaslighting tactic. I'm going to purchase any future phones from him. Please let this young man assist your phone needs. read more

We have found the worst employee of the year at the store. Nominations are still pouring in after five or 10 minutes of browsing in the store we were asked to leave if we were not going to buy anything. I have never dealt with a retail asshole like this before I'll be going back to Verizon. They need to close this location down. read more

DO NOT go to a Verizon 3rd party retailer. They will over promise and underdeliver. They are condecending and dismissive. They told us that our devices had shipped when they had not. What began with an intial store visit (full intentions on our part) to purchase iPhones and Apple watches based on what we already knew about the current Verizon deal and ended a month and a half later after many phone calls/visits but NO devices. The store associates we dealt with certainly didn't care about making a sale. So perplexing...we ended up calling Verizon directly and sales associate went the extra mile to assist us with a difficult process of getting devices "overnighted" to us (which actually took five days). Low and behold, Verizon's warehouse shipping operation is really broken and probably the ultimate cause of the issues, but this corporate sales associtate was so much more pleasant to deal with and hung in there through the whole process while the other guys couldn't care less. read more

Store manager Darius was very helpful and very knowledgeable about items we were interested in. Very friendly and went out of his way to be nice to my kids.Highly recommend this location read more

Absolutely worst experience imaginable; negligible products available all overpriced then the person (Jess) in store did up paperwork without any of the reflected half off discounts, nor prices agreed upon; monthly rates printed up far exceeded agreed upon then the bills that showed on daughter's account were all full price for item & exorbitant monthly fees without discounts! This is not resolved despite phone calls to customer service who assured discounts all showed; NOT showing on her Verizon account! Go to a larger Verizon store with variety of products & personnel who know what they're doing plus have a selection. My daughter assumed it would be a store with options & staff who would prepare a deal to match my requests! It was close to my home, so I went without us having been inside to see lack of options, let alone unacceptable paperwork reflecting costs twice as much as agreed upon from equipment to contract! read more