Switched from Verizon to spectrum phone last week. I thought I was trading in my old phone for…read more$135 toward the new purchase. When the self addressed envelope never arrived I called spectrum and they said an error was made at the store and you have to go back. Well I am now at the store and they admit it was a Spectrum error but will not make me good for it. I was quoted $135 but they say they are not authorized to give a credit even Though it was their error. That is very bad business. Looks like I should have stayed with Verizon.

I still believe the internet price is high, but I have switched from Verizon to Spectrum Mobile…read more The customer service in the Saranac Lake store was very helpful

We've had BT since early 2024. We'd had Comcast for over 24 years, but, their rates for internet…read moreand TV packages were out of control and continuing to increase. LOL...now Comcast is offering 5 years 1GB service for just over $50. They are feeling the BT punch and loosing customers. Too late Comcast, I asked you in visits at the local office, several times, to give us a better deal and you said your could not! Then I went to BT and glad I did. We ended up connecting an outdoor antenna for our local channels to the incoming Coax to our TVs from the now disconnected Comcast service. There's 28 channels broadcast over air in our area! As for TV packages, nope!.....Internet is all you need. We subscribed to 4 streaming services for all of our sports and movies and still, the BT 1 GB service plus the cost of all 4 streaming services still save us 75% off what Comcast was charging us. As for service and support, BT excels. We had a connection issue ongoing for a while (intermittent), but, they came to our rescue and although the tech had to come twice over 2 days due to finally get a few faulty wiring connections isolated and corrected, we now have 100% rock stable service at 1GB speeds and right at our plan. We can not be more pleased with how our BT service and support has been and will stay with them ongoing! Well done BT!

(Cross-posting from my Google review) I decided to switch from Xfinity to BT now that they were…read morefinally available in my area, and their prices were about the same as what I was paying but had slightly better speeds. I figured even though I'm not saving much money and speed isn't an issue, I'd rather be on fiber and supporting a local company. I had a minor technical issue / question and submitted it tonight using their support form, figuring I would get a call tomorrow or the day after. Instead, Roy from the technical support team responded TWO MINUTES later (this is at 8pm), answered my questions, and resolved the issue I was having with my account configuration. Their support is as fantastic as everyone says! In terms of the install; I called in December and they had pretty immediate availability. I ended up scheduling the install for early January and the install was quick and easy.

I've had SLICFiber Internet since October of last year. I am receiving better service for less…read moremoney. The local customer care team was fast friendly and efficient. Getting installed was easy.

I am a partially disabled person an Athol NY Customer and I live remotely. With Slic and the…read moreexceptional help of the staff they've helped me connect and stay connected no matter what and I am continually Impressed by their Professionalism, thank you Slic sincerely for working with my current situation I am grateful..Arrow6

The price has almost tripled over the past year and I was never notified of these changes until it…read moreshowed up in my bill. On 3 separate instances, I've had appointments with technicians, only for them to completely no-show. Another time, my internet went out completely, and the agent who I was speaking to was more interested in trying to convince me to buy an Xfinity phone plan than in helping me solve the issue. It's a completely untrustworthy company.

don't do it! stay away!!…read morethe absolute worst nightmare of a company horrible internet, no live people, robots hanging up on you, loops to nowhere, endless hold time. i'm ready for the class action lawsuit

If there wasn't an internet monopoly in my area I would not choose to be a Consolidated customer. I…read morehave had ONE good experience with them and the telephone support is generally very nice--and seem as helpful as they can be given their constraints--which is why I gave them 2 stars. Over the years we've frequently experienced troubleshooting and repairs taking 4 days or more. Most recent experience: internet went down SUNDAY night; called MONDAY and was put through to tech support (I am not the primary account holder and didn't have access to the account # or PIN, so providing the primary account holder's name, associated cell # and address got me past customer service). Based upon my feedback they needed to send somebody out--but NO NEED to come inside the home--and it would be complete by TUESDAY EVENING. There was a snowstorm that day and I got a voicemail informing me that they couldn't complete the service until close of business WEDNESDAY (perfectly understandable--glad they care about the safety of their employees). End of day Wednesday and internet was not fixed, had NOT received any telephone or email communication notifying of another delay, or reason for delay. THURSDAY, got a voicemail in the morning saying that everything external looked fine and they needed access to the home--and they were heading there NOW. Of course nobody was home because we HAD NO WAY OF KNOWING they were coming, so I called them back to let them know. Apparently if they can't enter the home on the first visit (again, we had no way of knowing that they would be coming, so of course we weren't home), they have to close the ticket and now we have to call tech support AGAIN--3 DAYS LATER and make another repair appointment. I called and this time I could NOT get through customer service to tech support b/c I didn't have the account # and PIN (even thought it wasn't a problem Monday). My partner who has that information has very few opportunities to make non-work calls during business hours, so as of right now I'm not sure when he will be able to get through and make ANOTHER repair appointment. I'm afraid that if we can't call before early afternoon they won't be able to send somebody until next week. That would make it a full week until they (hopefully) fix the problem. NOT ACCEPTABLE. And most of the problem is due to POLICIES that do not take the customer's needs into account. The employees always seem to do the best job that they are able. And employee reviews seem to show that they are treated pretty well. At least Consolidated is doing something right.

I called to report that my internet was out. The service rep was polite but I don't know where they…read morewere working from - possibly remotely from their home. The background noise and other people talking made it difficult to understand what they were saying, plus English was not their primary language. I did manage to get an appointment 2 weeks out, but in the meantime I did some playing around with my router and modem etc and fixed the problem myself.

Keene Valley Video and Internet (KVVI) is an absolute dream to have in our community. After years…read moreof dealing with huge telecom companies...KVVI is a breath of fresh air. The lead tech and engineer, John, really knows his stuff and is very helpful. Their speeds are at least as fast as advertised, if not faster. Rock solid service, great customer care...all around a very admirable business.

Slic has brought in fiber to the house. Still a bit pricey compared to their webpage and speeds are…read morenot symmetrical as slic.com reports. Prices to are steeper. And the cable TV system is snowy and multiple channels are you. In 2018 slic promised symmetrical speeds 100x100. However we are paying 89.95 for 75x12. also slic promised to bring in a triple play bundle of phone tv and internet. However telephone is not available by slic/kvvi and neither is cheaper television. Also after promising to keep John on the team they let him go. Then they raised the TV prices. Slic is very SLICK at what they truly offer!!!

Went to Verizon to transfer my line over to them and get a new phone. I went to the shop having…read moredone little research myself on plans and different deals but had the great opportunity to run into Darrius to help me. Darrius explained the plans, costs and charges so I'd understand everything. Very personable and knowledgeable. Overall, a seamless and great experience 5/5.

When I arrived at Verizon to acquire a new phone this afternoon, I was deeply impressed by my…read moreentire experience, from start to finish. I was met with smiles, kindness, and compassion. Johnny was incredibly helpful, patient and understanding. He never made me feel like an inconvenience, despite my endless questions and mental exhaustion. He worked to get me the best deal I could have, and he even got me a box of tissues when I was a blubbering mess I highly recommend Johnny and the Plattsburgh Verizon store for all of your needs, I truly could not have had a better experience. I will definitely remain a loyal customer after today!!

Persistent technical glitches and very little technical help. When confronted with a problem their…read morechief answer seems to be " huh, that's weird." The internet service is good but the tv package is very sketchy.

I've been a customer for a long time and I have had nothing but excellent customer service!…read more I recently needed to get new service at my apartment for my job (the neighbors WiFi was no longer sufficient). The woman I spoke with on the phone, (I wish I'd written down her name!) was kind, professional, friendly and happy and answered all my questions very quickly and articulately. (I have never had a phone experience with GMAVT that was in any way contrary to this!) Jason arrived within an hour to set up service. He was also knowledgeable, professional, pleasant, he worked very quickly and efficiently, made sure I was happy with his work as he was doing it and was so tidy while in my home! GMAVTs cost is less than Comcast's and much more transparent (we've had both) but I'd even pay more if I had to. They are more than worth it!!!

They sold an internet package to my 80 year old mother in law. No issues EXCEPT they sold her the…read morefastest 1GB package she absolutely did not need (never even asked her what she uses it for to pair correct speed). Shes not exactly doing much gaming to even cone close to using that speed. Also never talked to her about disconnecting her existing service and never paired any of her devices to the gateway. The gateway doesn't even cone up on list of choices. Well done Fidium. Standup business you have.

They make appointments and never show up. I called the office and they don't know anything. On…read moremultiple ocassions they have scheduled and not shown not even a call even though the techs have the number. Next time they schedule I will make a point of not being here and hopefully they will show at some point. Until then I'll just keep scheduling and bothering the operators. There is no service they just suck! If you can find someone else you would be better off. Next step is to call the public utilities and file a formal complaint!