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    Verizon Authorized Retailer - Wireless Zone

    1.7 (11 reviews)
    Closed 9:00 am - 6:00 pm
    Updated over 3 months ago

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    10 months ago

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    1 year ago

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    1 year ago

    Three people doing nothing and you wait then ordered a case on may 15 expedited a case May 28 still no case.

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    5 years ago

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    7 years ago

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    8 years ago

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    8 years ago

    Very nice and helpful representatives, they make getting a new phone fun and are very helpful!

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    Lakes Region Computer

    Lakes Region Computer

    3.9(32 reviews)
    15.2 mi
    $$$

    I got a call from Jake and he was apologetic about my negative experience. He remembers me…read morecoming-in that day, and he never knew that the job was half-done. He also talked to the person who worked on my phone and made sure that he knew how easy a customer activation was, that he should never charge a customer for a job half-done, and when there's a question, don't assume and bring it to him. I have to say that he wanted to make everything right with me on that negative experience and I told him that he already had. With success comes growth and with growth comes issues. I know that most issues are people issues. In the end, I am fully accepting his apology and explanation. I will give them another try, I'm sure, in the future, and I look forward to seeing the improvement....

    I brought my computer in for repair in November and was told the repair could be done once a part…read morewas ordered. After waiting, we contacted the business and were told the part order had been canceled and needed to be reordered. This same issue happened two more times, with zero communication to us each time -- we only found out because we called. We contacted the business multiple times and were often told the repair technician was not available. After more than 60 days, we finally received a call claiming they had never received any messages from us -- despite the fact that they still had our computer. Reluctantly, we agreed a fourth time to proceed with the repair, only to be told that the original part would not work and that a more expensive part was now required. After that, several more weeks passed, and 3-4 messages were left with no response. When we finally spoke with Dylan in Tech, he placed the blame on us and denied that we had made multiple attempts to contact them. This lack of accountability and communication was unacceptable. I would not recommend this business and will not use them again. We have since contacted another computer repair business in Laconia, and the difference in professionalism and respect has been night and day.

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    Lakes Region Computer
    Lakes Region Computer
    Lakes Region Computer

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    Verizon

    Verizon

    3.4(8 reviews)
    48.5 mi
    $$$

    I went in to shop phones. All the staff were busy. There were no prices or even model. I was told…read morecorporate doesn't allow signage. I'm guessing it's a ploy to make people wait for assistance & then go through a sale pitch. Someone needs to talk about to Marketing. This is nuts.

    We went to the Verizon store in New London at 4 PM today (February 5, 2023) to purchase a 4 mobile…read morephone plan. While the sign on the door indicated that store is opened until 6 PM on Sundays, the place was closed and locked up. There was no sign to indicate why it had closed at least two hours before the time specified on the door. This is just one of several troubling events that have occurred for us at this location. A few months ago we tried to buy a phone plan and submitted all the required information, but then were told that the forms could not be processed that day and we should come back the next day. We did. But the person working that day, who we learned was the manager, could not find the paperwork. Even a phone call to the sales person who had been working the previous day proved fruitless. A huge waste of time. Then, during this past week, when one of us stopped at the store in mid-afternoon to ask a question, the store was closed and locked up. We found a blue post-it note on the door saying the the sales person would return at 5PM. It is great that some people have done well at this store, but our experience has shown that its manager and its sales staff are unprofessional and incompetent. We had hoped to do business locally by trying to get phones for our family at this location, but we now are persuaded that we must go out of town to do so.

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    Verizon
    Verizon
    Verizon

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    Verizon Authorized Retailer - Wireless Zone - Found it ‍

    Verizon Authorized Retailer - Wireless Zone

    3.4(14 reviews)
    46.8 mi

    I've been in the store twice now-and each time (with patience forward as I work in customer…read moreservice) this larger woman with longish medium brown hair speaks over me, is super condescending & plain rude. Why? No idea-but its not hard to actually WANT to help people in customer service-I'm sorry you dont like your job or life but try to be NICE?. DON'T go to this store-If you can ORDER ONLINE thru another company.

    It was time to turn my beloved iPhone in for a newer model and Caitlin made it all happen…read moreseamlessly. Apple said the data transfer would be 39 minutes; it was closer to 3 hours. But, what an enjoyable time while waiting. People came in and out with a variety of problems which were fixed with humor and cheer. They tell us customers spot them in completely different states and beeline for them...."thank god you're here. I'm having a little problem with my connection...". Together, as my contacts, photos and apps were transferring we discussed all the episodes of "Yellowstone", debated whether Jamie was a good guy or a bad guy, wondered if the boy in the bunkhouse is somehow Rip's son (they resemble each other), and how those that sing on the show do have nice voices. Before you know it, everything was transferred, I had a new phone, a new screen protector, camera protector, case and charging cord. Be sure to have all your passwords--Apple ID, Verizon ID, screen ID, credit card CVV--the whole works--with you! Thanks Caitlin and Tina for a surprisingly pleasant afternoon.

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    Verizon Authorized Retailer - Wireless Zone
    Verizon Authorized Retailer - Wireless Zone
    Verizon Authorized Retailer - Wireless Zone

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    Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated June 2026

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