I got a call from Jake and he was apologetic about my negative experience. He remembers me…read morecoming-in that day, and he never knew that the job was half-done. He also talked to the person who worked on my phone and made sure that he knew how easy a customer activation was, that he should never charge a customer for a job half-done, and when there's a question, don't assume and bring it to him. I have to say that he wanted to make everything right with me on that negative experience and I told him that he already had. With success comes growth and with growth comes issues. I know that most issues are people issues. In the end, I am fully accepting his apology and explanation. I will give them another try, I'm sure, in the future, and I look forward to seeing the improvement....

I brought my computer in for repair in November and was told the repair could be done once a part…read morewas ordered. After waiting, we contacted the business and were told the part order had been canceled and needed to be reordered. This same issue happened two more times, with zero communication to us each time -- we only found out because we called. We contacted the business multiple times and were often told the repair technician was not available. After more than 60 days, we finally received a call claiming they had never received any messages from us -- despite the fact that they still had our computer. Reluctantly, we agreed a fourth time to proceed with the repair, only to be told that the original part would not work and that a more expensive part was now required. After that, several more weeks passed, and 3-4 messages were left with no response. When we finally spoke with Dylan in Tech, he placed the blame on us and denied that we had made multiple attempts to contact them. This lack of accountability and communication was unacceptable. I would not recommend this business and will not use them again. We have since contacted another computer repair business in Laconia, and the difference in professionalism and respect has been night and day.

Steven was extremely helpful with my tech issues. I had spent the better part of 2.5 hours on the…read morephone with Verizon Tech support and they had made things far worse for me before refusing to help anymore. They suggested I go to the local retail store and after verifying that the retail store should be able to help, saving me a trip to Concord or Portland for the corporate store, I went. He was able to easily get me back up and running agin. Very well done.

Today I took my daughter to Verizon to add her to my plan and sadly Mike was not there, Ryan…read morehelped, we thought everything was all set and my daughter ended up having to go back three times because her phone was not working correctly. The day before Mike had helped us resolve the problem with her dad's phone, which was doing the same thing, and Ryan was quite rude to her and unfortunately Jillian wasn't around when she went back. from now on, I'll only be dealing with Mike and Jillian.

Great service, always helpful. A class act, such a pleasure to work with Autumn and Micheal.read more

Excellent people and service. I have had service for years with USCC, we switched to another cell…read moreCompany with in a week we switched back to USCC.

I went in to shop phones. All the staff were busy. There were no prices or even model. I was told…read morecorporate doesn't allow signage. I'm guessing it's a ploy to make people wait for assistance & then go through a sale pitch. Someone needs to talk about to Marketing. This is nuts.

We went to the Verizon store in New London at 4 PM today (February 5, 2023) to purchase a 4 mobile…read morephone plan. While the sign on the door indicated that store is opened until 6 PM on Sundays, the place was closed and locked up. There was no sign to indicate why it had closed at least two hours before the time specified on the door. This is just one of several troubling events that have occurred for us at this location. A few months ago we tried to buy a phone plan and submitted all the required information, but then were told that the forms could not be processed that day and we should come back the next day. We did. But the person working that day, who we learned was the manager, could not find the paperwork. Even a phone call to the sales person who had been working the previous day proved fruitless. A huge waste of time. Then, during this past week, when one of us stopped at the store in mid-afternoon to ask a question, the store was closed and locked up. We found a blue post-it note on the door saying the the sales person would return at 5PM. It is great that some people have done well at this store, but our experience has shown that its manager and its sales staff are unprofessional and incompetent. We had hoped to do business locally by trying to get phones for our family at this location, but we now are persuaded that we must go out of town to do so.

Only had one bad experience here, It was a lousy staffer…read more Other than that it's been all aces. They staff for the most part stays the same which is good. I like to build a good rapport when able, so I find it good. The interior is like any atat store open to change often. This store is a licensed branch not a franchise. Which makes a huge difference in service. Make sure you check what kind of store your going to before hand. Centered on the main road in windom. The store is easy to find. The parking for it is a bit weird but not complicated. If they have the remote control helicopter in store def give it a try. I've the staff take care of a lot a lot of People while I was being helped and they always where kind fast and helpful. They have a bill pay kiosk in store. For any bill transactions you might have. If you like atat or are a customer. Stop in and say hi.

id like to leave a great review for both Jake and Dejonn have been fantastic at the Windham store.read more

I've been in the store twice now-and each time (with patience forward as I work in customer…read moreservice) this larger woman with longish medium brown hair speaks over me, is super condescending & plain rude. Why? No idea-but its not hard to actually WANT to help people in customer service-I'm sorry you dont like your job or life but try to be NICE?. DON'T go to this store-If you can ORDER ONLINE thru another company.

It was time to turn my beloved iPhone in for a newer model and Caitlin made it all happen…read moreseamlessly. Apple said the data transfer would be 39 minutes; it was closer to 3 hours. But, what an enjoyable time while waiting. People came in and out with a variety of problems which were fixed with humor and cheer. They tell us customers spot them in completely different states and beeline for them...."thank god you're here. I'm having a little problem with my connection...". Together, as my contacts, photos and apps were transferring we discussed all the episodes of "Yellowstone", debated whether Jamie was a good guy or a bad guy, wondered if the boy in the bunkhouse is somehow Rip's son (they resemble each other), and how those that sing on the show do have nice voices. Before you know it, everything was transferred, I had a new phone, a new screen protector, camera protector, case and charging cord. Be sure to have all your passwords--Apple ID, Verizon ID, screen ID, credit card CVV--the whole works--with you! Thanks Caitlin and Tina for a surprisingly pleasant afternoon.

Extremely happy with my purchase and the friendly environment, as well as how informed the team…read morewas. Manager Rachel and her team did an amazing job on the swap from my old phone to the new. They also informed me of two deals they are running between the S7 Edge and the smart watch and the $200 Visa card. I absolutely love the homey atmosphere. The interaction between myself and the staff, they always make it fun to visit, and make a what could be stressful situation completely Stressless and most enjoyable. The wireless zone has gained a lifetime customer.

We were customers of Verizon for over 12 years. We recently switched to save some money. Trying to…read moreget the 3 most recent bills was a nightmare. We called and called and they never mailed it. Went into the store and they said they could only print 2. The reason we needed the bills was to for a payout reimbursement from our new company. After trying to get it through the 1800 number I went back to the store and these two awesome young guys printed it off so quickly. Other than that working with Verizon has been awful. They don't care about their customers. Why the first person couldn't print out the 3 bills really perplexes me. They close your account online immediately when you deactivate so there's no way to get the bill there.

The staff were completely rude and incompetent. They did not know what they were doing or what they…read morewere talking about. They laughed in my face several times when I was asking them certain questions. This is embarrassing Company how could you possibly operate in this way?

Brian was extremely helpful when I thought I had broken my iphone screen. I dropped in to be sure…read morethat was my only issue and order a new screen to be installed. I was super happy to learn it was only the screen protector I had installed that had a crack in it and he was able to replace it on the spot. The only reason I didn't know for sure this was my issue was I was hesitant to remove the screen protector myself if it was indeed holding broken glass in place! Thank you for your service. If I need tech repaired in the future, I'll surely start with the iGuys.

Brian and Bill's customer service has been outstanding and exemplary! They went above and beyond…read moreworking at solving a problem we were having with an Apple device. We highly recommend them to anyone looking to have a device serviced.