first of all, you can improve on your prices they're outrageously ridiculous. I went with spectrum…read morehad our phones all put on the spectrum phone and couldn't get service anywhere even if I was in town Biddeford I couldn't get service. Needless to say I went back to T-Mobile gave them my account too for my Wi-Fi because spectrum is crap don't get spectrum. It sucks it never works right especially with your phones.. the amount of money that we pay for spectrum we should have service everywhere anywhere doesn't work that way worst service I've ever had and I had them for years and years and years for my Wi-Fi..

Extremely rude. Difficult company to work with and nobody has answers or replied with different…read moreones. Never doing business here again.

terrible and unprofessional. Refused to provide quote. Mark shared his company is already apart of…read moremultiple lawsuits against him.

Got my home internet connection mess fixed up ... great work by the technician to meticulously…read morefigure out the issue

gave one star so people know I didn't forget to select a star. Deserves NO STARs…read more TV/WIFI/landline all come through xfinity comcast and they all keeping intermittently cutting out. Comcast came to check everything and fixed a connection on the telephone poll and we still have the problem. Might be time to go to one of the fiber companies.

I had been a customer of Comcast/Xfinity from the start. I always felt like a prisoner because…read moreoptions were few. T-Mobile finally became an option for internet and I quickly jumped. The last mobile number was ported to T-Mobile which should have closed my account. I unknowingly still had a line on my account that I asked to be removed in person. I visited my local office and was told we still had a number and I had auto paid it for 2 1/2 months. I called the number in front of the xfinity rep and I got the message the number was not in service. 3 hours on the phone over the last week and I still can't get them to see that the number hasn't made a call since the account was created but I'm still paying for it. The Customer Service department is broken and communications within the department are non-existent.

I know breezeline is better than comcast my thoughts if I get the service for 60 a month its ok for…read moreme

Stay away from Breezeline! They'll lure you in with a low rate, then suddenly triple it. I started…read moreat $39.99 a month, which after two years became $125, and when I found a better deal at Comcast, they made it impossible to quit. I wrote the company headquarters near Boston, and to the address on paper bills, explaining that I had stopped using Breezeline in April, and enclosing a copy of the post-office receipt for mailing back their gadgets -- never a reply from Breezeline, but telephone calls and occasional paper bills now totaling more than $400.

I was a long time ATT user. I had a job changed which required me to return the phone number of…read moreyears of use and stored on many contact lists. Two family members were already using US Cellular as there cellular service. At the time US Cell was offering a great family package so I took the leap of faith and joined the US Cellular family. I did have concerns at first. My new job takes me from Maine to DC. I had fears that service would not be up to snuff. I have to say I have no service issues up and down the Northeast corridor. I chose the 300 Gallery Blvd. Scarborough Maine store to set up my account. I asked for an easy to remember number with as many repeating numerals as possible. The REP put in some extra time and got me a great number. I have had several other situations that I thought would be an issue, I walked in the shop and what I thought was going to be a problem, only turned out to be a minor inconvenience. The customer service I have received at this store has been great. They have fixed my issues quickly and fairly. I am impressed with this company and certainly can recommend to anyone looking into cellular service. Call outs to Tyler and Nathan for being so helpful.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I want to give a huge shoutout to Benjamin, the assistant manager at the Rochester Verizon store. I…read morehad a complicated issue after ordering four lines online and porting three numbers from Xfinity Mobile -- my new Verizon phone kept showing the numbers as Xfinity lines. I spent hours with Verizon's online chat and even went to another store, but no one could figure out what was wrong. When I came to the Rochester location, Benjamin was the first person who truly took the time to help. He patiently dug into the problem, made multiple phone calls with different Verizon support teams, and walked me through everything step by step. He never rushed me, never passed me off, and genuinely cared about fixing the issue. Thanks to his persistence and professionalism, the problem was finally resolved. After such a frustrating experience everywhere else, Benjamin absolutely turned the day around. If you need someone knowledgeable, patient, and committed to getting things right, ask for Benjamin. He's outstanding!

If I could leave negative stars I would. Our sales person (wish I had a name, but he never…read moreintroduced himself ) was so rude. I went in to buy a new phone and watch along with a case. We have been Verizon customers for years so the plan meant nothing to me. I just wanted to upgrade my phone and watch to newer models (currently a 13 and a 3 respectively). The young man waiting on us wouldn't let me just buy the products without upgrading my plan...to save exactly $162 for the YEAR! Um, I'm all about saving money but really...disrupt service for everyone and pay monthly instead of in full. So strange to me, he literally encouraged us to walk out and buy it elsewhere because I wouldn't change my plan. So so strange! I'm baffled!!! Verizon customer service sucks but I feel stuck because I dont want to change my phone number! ugh!!!

Shame on Comcast. High marks to tech Tim who is trying to solve a problem which exists because of…read moreComcast's use of remote, foreign customer service centers and disinterested local job managers..For weeks and after at least 5 or 6 calls the company has still not sent out the 3rd party contractor to pull the cable thru a conduit that runs under the road. Three techs gave cone out to connect the service but each one has said they need to have the 3rd party contractor -- and the far off phone service appears unable to schedule a 3rd party contractor. Disgust at a company whose customer service is farmed out and whose job managers don't bother reading notes to schedule required service. DISGUST at the continued lack of WIFI. Comcast relies on automated boiler plate online assistance and pays no attention to customers.

Worst customer service , they overcharged me 160.00 and said they would stop my service after I…read morecame in with all my payments and receipts . The manager did not help and finally said"I am done and if you do not leave I will call the cops .. Nice way to treat the seniors or any other customers Any suggestions for me to retrieve this miss justice, I was nearly in tears as it was so stressful. Conglomerates think they treat us this way as we have no one to support us. Computers are difficult and do not help either and time consuming Flunk .

Sorry for the length... Just want to preface this by saying…read moreI'm not the one paying for the service but I help my father with technical stuff. He has been with consolidated communications before fairpoint was bought out by them, and before fairpoint was bought out by verizon. He has been on a 15mb/2mb plan for about 2 years now. Our first problem was when consolidated first bought out fairpoint, my father wanted to switch out his modem for something more modern (it only had wireless A/B, it could also not handle throughput well and even wired devices had unstable signal and the range was awful) . So I helped him pick out a router which I knew could also be used as a modem/router combo. Outside of our house, there is a wall mounted fiber box which has two connections. One was cable which is what the old modem used, and the other was ethernet. I had my dad call consolidated because the connection had to be switched on their end. They said it could not be done and that we could not use a router as a modem (which I told them it was a combo). After about a month of back and forth, they finally sent a technician out to our house and when he checked it out he said "Oh this just has to be switched out on our end." YEA I KNOW. I had been saying it for a month. After that our connection had been fairly smooth right up until about a few weeks ago. Then I had noticed things like major lag in gaming, voip functions such as zoom calls, or game chats cutting out. I had run a speed test and noticed that we were getting about 14.25mb down, which is slightly slower than usual when no devices were being used (usually its about 14.75) but ok because it's never going to reach exactly 15mb, but our upload speed was all over the place. Prior to the issues I would check it occasionally and we would get a consistent 1.70-1.90mb up unless other devices were being used. Now I check it and it would be as low as .3mb up. Other times it may start at about a 1.10mb and immediately start dropping and get as low as .7mb. It never reaches it's normal speed. I check it in the middle of the night sometimes as well because I figure MAYBE there is extra network traffic in our area during the day but the issues persist. I have troubleshooted my router, rebooted it, made sure to have only one device connected during a speedtest, turned off QoS settings, re-enable QoS settings, tried disabling any firewall settings, checked for new firmware which there wasn't, and I reinstalled the current firmware). We called the consolidated communications service department and explained the situation. All they can check on their end is whether or not we are getting service because all their computers tell them is something to the effect of "Service = OK/Not OK". They cannot check that we are getting the correct service, only that we are getting ANY service. After running the speed test several times with the service person on the phone and telling him the numbers (which again dropped as low as .4mb up) he said that it is NORMAL for the upload speed to be vary and be below the recommended speed and that unless we are doing a lot of uploads then it shouldn't be an issue and they couldn't send a technician without a fee. UMM, no it is not normal to drop down to less than a quarter of the speed my father is paying for when for the past two years we were consistently closer to 2mb then we were to 1mb. And it DOES cause issues. Ever tried having a voice chat when every other word cuts out? Playing certain online games lag and disconnect like crazy. He basically told us there was nothing they could do because we were getting service and since we are using a third party router they can't service us anyway. So there's no way they can check what kind of speeds we are getting coming into the house? And they can't send a technician to check we are getting the service that's being paid for without charging us? That's ridiculous. The only reason I'm giving them two stars instead of one is because of the billing department, which my father called after he got off the phone with the service department (he was thinking about closing his account and switching services to xfinity which he doesn't really want to do because they are already close to a monopoly as is). My father was paying about $60 for 15mb/2mb and I knew that was pretty abysmal for todays standards. On their website they were offering about three times the speed for less money. The billing department said we were absolutely right and they offered to upgrade us to 50mb/50mb connection and they were going to charge him $25 less per month. I mean better late then never, they never should have kept charging him that price for that service but at least the billing department was understanding and did the right thing. The funny thing is they have to send a technician to our house now anyway to upgrade some cabling now and they are going to do it for free while charging us less money!

If I could give a 0 I would. We often have region-wide landline outages and today is no exception…read more Happened also within the last two weeks. Technical support / outage support every single time spends hours or even days chasing their tails, saying "we don't see an outage", but no visit to any of the homes/businesses that are affected, simply an occasional call to my cell "is your phone back on?". "Well, NO, because YOU HAVEN'T REPAIRED IT!" They don't even call it to see the result. It can take 3 or 4 transfers on every contact before they even find our account. We are now closing in on 12 hours with no phone service. Not even 911 works - AGAIN. DO NOT RECOMMEND.

Ryan was wonderful ! He was extremely helpful and kind. I…read moreleft the store with exactly what I needed. I even gave him a big hug on my way out the door. Mary Carey Foley Portsmouth NH

Tried upgrading my phone today. The rep told me my brother was in charge of my account and that I…read moreneeded him to access my account. Does not seem like they really want to sell phones from this store ended up walking out. Previously had no issues with the store they let me buy a mobile hotspot and put it on my account. Apparently now I'm not even on my account.

Last night, we went into US Cellular to investigate new phone options. We were immediately greeted…read moreby Kaylee, and we explained what we were looking to do. She and Justin were incredibly helpful and patient with us,answering every question we had (sometimes answering the same questions multiple times). They were GREAT, and I wish every salesperson everywhere was like the two of them. We were there over two hours, but they were very attentive the entire time. If I could give them 10 stars, I would! Oh, and the plans are pretty great too! :)

Went in because my phone was having issues charging, Maurice was assisting me. He was incredibly…read morehelpful, phone (of course) started charging immediately but Maurice took the time to have a look at my current plan and helped us look at some updated plans to save some money. Great customer service!