Great service, always helpful. A class act, such a pleasure to work with Autumn and Micheal.read more

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Ryan was so accommodating and Friendly!! My experience with calling customer service has been…read moresubpar at best.Ryan was helpful,knowledgeable not only with my transaction but others he was helping! He is an asset to the company!! Thank you Ryan

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I stood around waiting trying to buy a phone for 30+ minutes in this store and not only did no one…read moreever help me, no one even acknowledged my existence by telling me they would be with me soon. Then, some other people came in, ostentatiously stated "I don't feel like waiting," jumped the queue, and got immediately helped even though several other people were waiting as well. The guy working seemed not to have any sense of how much this annoyed me and the other people in line. I walked out without buying anything and took my business elsewhere. I know that in Hanover there's virtually no competition so people don't care about basic customer service, but the internet exists now too so there's really no reason to wait around hoping to be helped by people who couldn't care less.

I dropped in unannounced because the IPad I had bought at the West Lebanon store last spring had…read moredeveloped an incapacitating tic. Jeff was helping someone, but he greeted me right away and within minutes was giving a sympathetic ear to my tale of woe. The fix took over an hour, so I went shopping. When I returned, there were a couple of steps we had to do to complete the job, so I got to hang out and learn a little about Apple, the Cloud, earbuds... Closing time came and went, but he put the final touches on the repair without any negative 'tude at all. I left feeling happy and cared for, a little smarter, and with a tic-free tablet to boot. Did I mention that this didn't cost me a cent?

Huge Shout out to the T-Mobile Team in the Concord NH Store on Loudon Rd. I swapped services from…read morethe alphabetical first company to T-Mobile. The whole process was flawless on the T-Mobile side. When I tried t get the unlock codes to transfer phones (5) they were absolutely useless (as usual). I went to the local T-Mobile store (right next to my last company (at..) T-Mobile not only helped me go thru the unlocking options, they also went way beyond my expectations and offered me 3 options including unlocking my phone which the other company said the could not unlock. They were able to resolve the other company's mistakes and had me on the way home quicker that any procedures I had to painfully deal with for the past 14 years with the old company. 5 starts is not enough. I am so happy that I transferred my business account to T-Mobile after being stuck with the garbage I had for the last 14 years. Plus the move got me to save over $200 per month from what I was paying for internet and cell service. Thanks T-Mobile

The customer service with this company is the worst I have ever dealt with. Takes weeks to find out…read morewhether they will honor the promotion they gave you. Should not be the fault of the customer if the employees are not up to speed on ending dates for promotions. Would give zero stars if I could.

I come back from an off-term and am driving down Plainfield Rd. when all of the suddenly, I see the…read morebig familiar blue box & yellow tag that I've seen so many times before but never anywhere around here. Could it be? Yes, Lebanon NH got its own Best Buy!! Kind of small and understocked, but what do you expect. At least there is one & the lines aren't long. Now build up a real Starbucks (maybe in Kohl's plaza) & Lebanon might actually feel like civilization.

It is simply not possible to praise the Best Buy website accurately enough. Terms like "disaster"…read morecome easily to mind but don't describe the frustration, irritation, and annoyance that the site generates. Whoever designed the site is a genius at earning money by providing nothing but diabolical results.

I always have the most pleasant and professional experience at the store both with Elena and Ian…read more Elena is ready to answer any complicated question you might have. And Ian was amazingly helpful last time I visited the store. I thought I would have to go all the way to Manchester to fix my old iPad that all of a sudden stopped working. That would have been a long ride to fix one issue. On my way there I decided to try my luck at Lakes Region Computer store first. Ian was super helpful and after 30-40 minutes to my great surprise he fixed all the issues I had. He invested his time even after working hours to get my problem resolved. In our time when we are so dependent on tech devices it's a real blessing to have knowledge help right at your community. Would gladly recommend the store to everybody where each and everyone is so nice and helpful!

I brought my computer in for repair in November and was told the repair could be done once a part…read morewas ordered. After waiting, we contacted the business and were told the part order had been canceled and needed to be reordered. This same issue happened two more times, with zero communication to us each time -- we only found out because we called. We contacted the business multiple times and were often told the repair technician was not available. After more than 60 days, we finally received a call claiming they had never received any messages from us -- despite the fact that they still had our computer. Reluctantly, we agreed a fourth time to proceed with the repair, only to be told that the original part would not work and that a more expensive part was now required. After that, several more weeks passed, and 3-4 messages were left with no response. When we finally spoke with Dylan in Tech, he placed the blame on us and denied that we had made multiple attempts to contact them. This lack of accountability and communication was unacceptable. I would not recommend this business and will not use them again. We have since contacted another computer repair business in Laconia, and the difference in professionalism and respect has been night and day.

I would like to give a huge shout out to a young lady named Makenna ( sorry if I misspelled you…read morename) that works for you. I had a problem with the Find My phone app that has frustrated me for a few weeks. She patiently worked on it, doing many of the things I tried but somehow she managed to get it working again. many thanks!

On 6/20/25 my mom and I walked into Verizon totally unplanned. Shout out to Jodie, she was…read moreabsolutely amazing and really took the time to help my mom and I out after the disaster we had at AT&T. We walked in and waited a bit nothing crazy and Jodie listened to our issues we had and offered us a great plan that suited what we needed. She took her time with us got everything set up and was just amazing!!! She went above and beyond for us and I cannot thank her enough for her amazing service!