The service is so good/ all repairs explained and priced honestly - This shop is a GO TO SPOT where…read moreyou can get answers and QUALITY ! highly recommended !!!*****

I had some sort of spyware/virus. I called up the proprietor...he said come over..he fixed my phone…read morein minutes..charged me $20..also fixed my voice mail. how can you go wrong with service like that?:)

Just switched to AT&T and needed some assistance with my phones…read more I met Chris at the store and he couldn't be nicer. He spent all the time I needed to explain to me what I needed to do. Thank you for you patience with me. I recommend this store.

Just recently bought a new iPhone 11 from AT&T 3 days ago. The phone started to give me issues so I…read morewent to Apple and they said the phone was fine and to go to AT&T because if I am dissatisfied with the device or there is an issue with the device I have 2 weeks to exchange it. I went to 2 ATT stores and neither has the phone in stock except this one. I went in to speak with them and the worker called his boss, Brooke Fox, and told her the situation. She proceeded to tell me that I couldn't I've the phone back because there is an issue with it (meanwhile 2 other ATT stores told me different). If I could give this store and their management team 0 stars I would. The staff obviously does not know guidelines and how to treat customers. Terrible experience nor will I be returning.

Excellent. I came…read morehere specifically for Matt, who had helped me in another location - and of course it was another great experience at a Verizon location. On this day it was adding a line and finally upgrading my "old" phone. This was in May, so I'm a little late posting this review. As usual, Matt was great and was a tremendous help. This location is a little farther from me, but totally worth it. Inside was clean, organized, and neat. They had the accessories I needed as well. Parking is in the rear - there are doors in the front and back for convenience. Overall another great experience with Verizon and in large part thanks to Matt M. I'm quite certain I'll be back.

I would give this store negative stars if it was an option. During my visit everything seemed good,…read morewith apparently knowledgeable and attentive staff. But then problems started to arise. I was promised that a device that was not in stock would be mailed to me, then found out that was not the case. I had to have someone go to the store for me because I couldn't make it. Of course, when I started getting my bills I noticed moreproblems. My charges were not close to the amount I was promised. I contacted Sandeep to help out, and he was initially responsive and said he would straighten it out, but after he "straightened it out" my bills did not reduce AND I was charged a one-time fee of hundreds of dollars on top of not getting the discounted rate I was promised because he removedd my promotions (he said he had to remove the "wrong" promotions to get me the correct ones, but Verizon advised me that I just lost one promotion and my monthly bill would be the same inflated amount. The whole thing was 100% a scam and I will certainly never do business with this store again and recommend that no one go here.

I took my iphone in for a simple 30-minute battery change. It left the store four days later…read moreruined. Neither the store personnel or management made any attempt during the four days to provide me with a single update - it was entirely on me to keep checking back and when I did I got either confusion or excuses. I finally gave up on these guys and asked for my phone back. No apologies or explanations were ever offered. I got my $30 repair fee returned but that doesn't begin to cover $700 it will now cost me to replace the phone. I took the damaged iphone to Apple and they think the RepairXpert technician damaged the logic board, most likely because he was ungrounded when he changed the battery. I wanted to like this shop because of the reasonable prices but incompetent work is no bargain at any price. Non-existent customer communications are also a big concern. Buyer beware.

Newly opened phone repair shop , great customer service with speedy repairs. I'm happy to have…read morefound them. Supporting the local business

I have always have a great experience here. Be sure to ask for Missy because she is just the best…read more She is always so sweet and so helpful.

Having the phone in stock when you come in the store and not having to wait 2 days to get it in!!!…read moreI definitely don't recommend this place!

Not friendly. NOT helpful. Had an issue setting up my phone. I was given a line of BS and sent on…read moremy way. Solved my issue when I got home.

They literally kicked me out as I waited for my car for sitting on their high desks…read more Dude said "it hurts our numbers to have someone sitting in here" meanwhile the store is empty and the high desks have outlets for people to use. Whatever just rude people. In what way does foot traffic and people actually being in their store hurt numbers.

They did not fix the phone and charge my husband over $160. We were ripped off. They should have…read morebeen honest and told him they were not able to fix the phone.

The man was extremely helpful, I didn't catch his name…read more. The store is well organized, and they fixed my screen very fast. I would use this service again.

When you go to certain businesses, you generally expect good customer service at the very least -…read morethis place is not only no exception, but they excel at it. I was coming to the area and I noticed there was a Verizon store near where I'd be, so I made a note to come here since I needed not only a new car charger, but I wanted to possibly get an upgrade for my son. Well, I was glad I did and despite this store being a little farther from me, this will be my go-to Verizon store from now on. It's that good that it's easily worth driving a little farther to get to. The customer service was excellent across the board. Everyone was friendly and welcoming. The rep who helped me - Matt - was perfect. He was knowledgeable, friendly, helpful, honest, and all around great. I made it a point afterwards that this will be the store I will return to in the future specifically for him. I actually have to go back soon to upgrade my own phone. The store itself is about what you'd expect - small, but comfortable. Neat, organized, and naturally all the latest devices are there on display and to tinker with. Depending on what you're looking for, prices are what they are. The charger was reasonable. The trade in/upgrade was also reasonable. The accessories - from the case to the wires were all reasonable. The added bonus was that my account was looked at and I actually got a little reduction in my bill (which was totally okay by me). Located in the Cortlandt Crossing mall, there's plenty of parking. I've tried most carriers and been to several of their stores - this was the best experience I've had overall and over the years, despite who the carrier was. Recommended if you're in need of their business and naturally if you're a Verizon customer. I will be back.

Had a great experience with Verizon today. It's always difficult to see who to trust when looking…read moreto make changes or upgrades to our cellular phone account. I had the privilege of working with Mickey at the store and he made it an awesome experience. He was very helpful and knowledgeable. I recommend anyone to come down and with him. You will not regret it.