Terrible internet speeds and the company plans to do nothing about it. Then they get you with…read moreearly cancellation fees when they can't provide the service you need.

If I could l could give a minus I would. Customer service said they do plan to fix the problem. I…read morehave a download speed of 1.6 every evening. In morning I can work speed is fine nothing after 3 pm and nothing on the weekends. Save yourself the trouble find another provider. They over sell and cannot provide service.

I have been a subscriber for over 11 years. When I've called with a problem, the technical help…read morestaff are always polite and patient and never make me feel stupid for having a problem. If they don't know the answer, they ask someone there to help them get it answered. I've been impressed with the longevity of the staff--that's a very good sign for how well a company is run.

From the owner: Mercury Telecom is a full-service Internet communications company specializing in providing…read morehigh-speed Internet access and fully-managed cloud-hosted phone systems and service to businesses, governments and non-profits throughout Michigan.

Great experience with the service. Totally surpassed in my area that it works as well as it does.read more

dont go here. they are a scam. they will open a fake account in your name. rack up anything they…read morewant. & send it off like they have nothing to do with it. still disputing the charges this guy put on an account that i didn't open!

Amazing service. They answered all my questions about Dish network and Directv. I even got a free…read moreinstall the next day. Highly recommend. Very experienced and professional.

From the owner: Direct Satellite Service Inc, serving the state of Michigan sInce 2010. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

I have NEVER had such poor service after leaving a company. All I want is a copy of my bill. I…read morecan't access my online account. I have called for a copy of my bill FOUR times (800-922-0204) and haven't gotten it. They can't send it to my email, so they will send it to my home address. It's been over a week, still nothing. I can go to the store one hour away to get it. Sure. I'll make the trip and they won't provide it either. Also cannot call the corporate office because the phone service isn't with them anymore - automated answering that hangs up on you. Unbelievable. I was a customer in good standing for 20 years and this is my information I'm trying to get. I won't be back, that's for certain. PLEASE MAKE SURE YOU DOWNLOAD ANY INFO YOU NEED FROM YOUR ACCOUNT BEFORE YOU SWITCH SERVICE WITH THEM.

I took my father in law to get a new phone and while we were there Caleb and his Supervisor kept…read moretrying to sell me other services claiming they are free and part of a promotion. LIES!!!! After buying into it I found out between the new phone upcharges and adding another line my bill went up $100. I called Verizon directly about the charges and all the things they added on they were extremely apologetic and fixed everything for me. I will never go to a Verizon store especially Bay Rd. BEWARE if you do go in!!!

Spectrum Internet has been an awesome adventure for me. Upon moving to a small MI town, I learned…read moreif I bought a Samsung TV, I could eliminate Dish or Direct TV boxes, cords, charges, etc. I contacted Spectrum and it was so easy to set up. They sent me a modem and router and the needed cords and I set it up myself. I stream all my favorite platforms and don't have to pay for the 150 channels I don't watch. And what a savings! Way to go Spectrum! 5 ***** service when I had to call customer service for a quick question.

This location is a complete joke. There are plenty of employees here, and all I want to do is…read morereplace some equipment that tech support told me was too old and after some grid update is no longer going to work. This, is inconvenient, the absolutely ridiculous wait time, was frustrating, and what I saw unfold during my wait, was infuriating. I'll say, I know the general public is full of completely tech illiterate people who need the simplest things explained to them three or four times in increasing detail, and take forever because they have nothing better to do, but the employees are not helping. Every time the finish up with someone, they just stand there on their phone or disappear into the back. By my estimation, the average person has taken 10 - 15 minutes start to finish to "help", then there's another 10 - 15 minutes for the employee to call another name after that. They need a dedicated return equipment line. To the poor individual who replies to all of these reviews, I don't want to see your vapid and hopeless attempt at reconciliation, I don't have any social media, so I won't be DMing you anywhere. Your solution is making an appointment, but my Internet went down in the middle of the night and I had to work all day. If my equipment became outdated because of your update, I should be able to waltz in and have a new one reasonably quickly. I pay a lot of money for this often lackluster Internet service, because of course, they're the only game in town and can be as pathetic as they want. I highly recommend any possible competitors if they are available in your area. Spectrum, and charter before that have always been a blood sucking company only concerned with taking as much money from their customers as possible.