Associates who are not either trained to be cunning in only upgrading sales or has no training in…read morecustomer service on what's the best fit for the customer and not for the associates.

" Terrible Customer Service "…read more I received a new Samsung Galaxy A32 5G phone from T- Mobile and I had to go to the store so they could switch all the information and photos out of my old Samsung phone to the new Samsung phone. I went first to the T-Mobile store at 1484 E 2nd St Ste B in Beaumont, CA . I walked into the store and there were 2 female employees working on 1 phone with a man and women waiting for there phone. There was nobody else in he store. Not one of the employees said " Hello" to me or even looked at me. I stood there in that store for 15 minutes and neither of the 2 employees ever looked at me or came over to help me, even though they were both working on the same phone for the 2 people. So I just turned and walked out of the store, and still neither of the 2 women said anything to me as I left. TERRIBLE CUSTOMER SERVICE ! Don't Go to this T- Mobile !

Hello...Beware Public....Latino Cellular #4 is doing illegal practices..and it shows with simple…read morethings they are incompetent to resolve .....I went in to pay my gas bill ...I was not given the correct receipt and when i told the person that made the mistake to correct his mistake ......he gives me a seperate receipt that does not match our transaction ...He refused to call the owner Ramon and admit his mistake....the next day the owner and his wife refuse to provide me with a corrected receipt that shows the transaction ..I have never went through something this with any business but these guys.....the owner and his staff are liers...the only reason i can think of not providing a proper receipt to the customer unless you are hiding money ...or hiding your business numbers from the state or government ...there is no reason to not provide a proper receipt to a paying customer.....They think they are smarter than the customer and lie their butt off...they will tell you whatever they feel like very corrupt business.....Watch out public...These people are doing illegal things and i have the proof

Fast service and friendly staff the owner is very professional I only go to this Boost store for…read moreany issues with my phone or to pay my bill etc

This Boost Mobile store has to be the VERY BEST Boost Mobile I've ever been to. I've been a Boost…read moreMobile customer since the very first year they have in business. So I've seen my share of different Boost store locations. And this location by far has the BEST SERVICE. Arturo is amazing. I was trying to add a 4th phone line onto my plan. He saw immediately that previous store locations had just been adding the phone lines on to my plan at $60 a pop. Which means my phone bill had gotten up to $160 for 3 lines. Instead Arturo suggested that I change over to the family plan of 4 lines for $120. Which immediately saves me $40 a month. Which is a nice savings. So thank you so much Arturo for the wonderful kind friendly customer service. And for your thoughtful suggestion of the Boost family plan which saves me $40 a month. In the future I will highly recommend you and your Boost store location to all family and friends.

service was quick! replaced my iphone 11 screen - even offered to order me a brand new iphone 13…read morefor the same price. didn't want me to waste cash on a new screen if i could have a better phone. i'm addicted to my old timey 11 though. she was nice, informative, helpful, quick, and did a fantastic job. i can now use my phone without fear of slicing my index finger. 10/10

In-N-Out quickly. Nice part of Yucaipa where you can walk around while you wait get, a coffee…read more nice lady too

I have an old galaxy s10 that no one would repair but these guys did it with 24 hours when I was…read moredesperate not to buy a new phone. I'll be going here for all my problems in the future. Saves a fortune over buying new or even refurbished, although I understand they sell this kind of thing as well. Been about 5 months and the charger port replacement is going great!

The new owners are lying to customers and not being honest no proper communication. They lied to me…read moreand moved me to T-mobile saying my bill would be lower with them when it absolutely wasn't! When i told them to bring me back and they made it so difficult. Wouldn't recommend

scammers !! they will overcharge you for a phone & add extra things on your bill you didn't ask for…read more, they will also charge you to keep the same number when online it's shows different

Aliyah, Mia and Edith all assisted me. I was clueless on what to do to trade in my Xbox for the new…read moreone I purchased. All three ladies were patient, kind and spent time explaining this to me. I will say that the lady standing in the front of the store should take lessons from the manager/Supervsior who also stood in front of the store. He was welcoming and ready to greet me but she just stood there and looked at me without saying hello. I hen I asked her if she could direct me on how/where to get in line, she just pointed over to an area but seemed confused about it. Next time, I hope she asks for help so customers aren't waiting in the wrong line or waiting not knowing they needed to put their name on a list. All in all, most of the staff were very kind and ready to help. I always have great experiences at this location as they treat everyone the same and their current staff are all very professional.

I am beyond disappointed with Best Buy and the way I was treated as a long-time customer…read more I recently purchased an item that turned out to be incompatible with my laptop. When I went to return it, I was told I was outside the 15-day return window and that there was absolutely nothing they could do. I was then informed that if I were an annual paying member, I would have had 60 days instead of 15 -- essentially being penalized for not paying a membership fee. I have spent thousands of dollars at Best Buy over the years and have never returned an item until now. That loyalty apparently means nothing. The store flat-out turned me away. When I called customer service hoping for a reasonable solution, the representative repeated "it's policy" and refused to help. When I asked to speak to a manager, I was told all managers were in a meeting at 4:50pm PST -- which felt like a convenient excuse to avoid escalation. I was then told there was nothing else she would do for me. No effort was made to retain a loyal customer, no exception was considered, and no empathy was shown. This experience made it very clear that Best Buy values membership fees over customer relationships. I will never shop at Best Buy again, and I will be sharing this experience with others so they know exactly what to expect.