We had a family crisis this week in which my husband's iPhone was lost. We needed an immediate solution as we feared its data could be compromised even though it had a passcode. Between the Apple Store and the Verizon Store, both conveniently located in the same shopping center, we went about handling it ASAP. I chose Verizon first and as we had had Brunch earlier at Alpine Modern, also in the same location and where it was lost. I immediately walked across the lot to Verizon to shut off its usable connection as it is on my account. When that was successful, and we purchased a new phone, something he was to need soon anyway, we went to Apple next to have it physically locked so if it had been found then stolen, it could not be reused. Apple was very helpful in setting this all up for us. We went home satisfied that our line was protected too. Apple has provided us much help over the years and so has Verizon. In person, works best for us and nice they are both close by. In the morning we went back to the cafe to try one more time as Apple had told us that the phone was still pinging at the cafe location. The cafe had closed by the time we got to Apple the day before but we had gone in twice ourselves to look for it after discovering it missing. And no one had turned it in. First thing in the morning we tried the cafe again and yes their cleaning crew had found it the night before as it had slid under something we could not check when looking ourselves. Apple had told us if found, we could still get a trade in value paid out even though we had already bought the new phone earlier from Verizon. We went back to Apple with the phone, they unlocked it to credit as trade and issued us a gift card to our Apple account for its trade in value. Both of these large companies can help customers and for some, in person, at these Boulder locations, with well trained staff, is the efficient way to go. This was an awkward way to trade up a phone but in the end, we were able to get what we needed from both companies. I appreciate having them here in Boulder and so lucky to be able to walk between them and also near a tasty and responsible cafe, Alpine Modern's Twenty Ninth St location. read more

Had fast and courteous service by Cody (or Colby?). Store is set up pretty typical for a Verizon. I was in and out within 10 min for an online pickup, but they were fast to greet me, get my correct phone, and check me out on the spot. I usually go to the Flatirons mall so it is nice to have one local in town! read more

It took several repetitions before the salesperson understood what the problem was, but then it only took a few minutes for the issue caused by the corporate office the night before to be corrected. read more

The staff here is compassionate, calm, patient and kind. I can't say enough about how great they were to work with during a very stressful situation. read more

Watch yourself with undisclosed hidden charges with Verizon phone purchases/plans. I was on automatic payment on my Verizon plan when I needed to purchase a new phone. My receipt did not indicate a charge for activating the new phone which took the salesman less than a minute to complete. When I looked at my checking account, they had withdrawn much more than I was expecting. I am retired on a fixed income. When you are budgeting, having an unexpected charge is a big problem. I removed the automatic payment authorization (I had been with Verizon for over 20 years and only on auto pay for a few years and always paid my bill on time) and they now charge me an extra 10 dollars per month. Additionally, I was charged much more for the phone than if I had purchased at a big box store and was locked into a 3 year contract. Check the other providers before going with Verizon! I have asked them to remove the additional charge, for a year now, because of THEIR ERROR AND MY LACK OF TRUST IN THEM and not wanting the auto payment. When you call customer service, they tell you there is no possible way in their system to do that. Pretty bad for a technology company! Don't expect good customer service there and don't expect to speak to service agents who speak English as their first language! Today, the rep told me a superior would call me within 2 hours. It is now almost 1/2 hour beyond the promised 2 hours and I don't expect I will hear from them, as usual! So much for being a customer for more than 2 decades..that and a couple of bucks will get you a cup of coffee! read more

I'm giving this two stars because the younger manager was competent and helped me. The more middle aged manager was a coward. Ran to the back when I saw that I was having issues- it was obvious. The one floor associate, skinny, blonde hair and glasses, was so sure of what ain't. Insisted that his store couldn't produce a final bill for me after cutting ties. The good manager proved him wrong. Stay away from these people. read more

I went to this Verizon store for help as my new Samsung S23+ would not charge, something wrong with the charging port, but it would charge with a wireless charger. The big black customer service agent was useless and he appeared to be bored working there. Would you believe he told me to go to a mom and pop repair store for help? Luckily for me there was another customer service agent, Cody, who told me let me take a look at your smartphone. He took it inside to the service shop and few minutes later he came out and told me that he found a foreign substance and now my smartphone was working good and normal and charging properly. A big shame on the first careless agent and a big thank you for good and helpful Cody. So my rating is 3 stars.....a big ZERO for the first careless guy and a full 5 stars for Cody. read more

Systems were down we got charged more than what should have paid. We left message for Manager because she gave her number and no response. Very disappointed! read more

Doug and Cody were literally amazing and so helpful. I came in with a million problems and they fixed everything so quickly and so nicely. very welcoming and kind and patient! read more

Update review on Verizon 7 year's later: I here in the front range, in Boulder, superior Louisville area Verizon is Still the worst! Not a single new cell tower or range expansion. Also Don't fall for their maps touting great coverage elsewhere. I have tried their service in Southern California / Orange County , San Francisco, suburban D.C., Philadelphia and New Jersey. - my take is Verizon is the worst! Stay away from! read more

Good Customer Service Verizon stores are so busy! There always seems to be a lot going on, much like at Apple stores. They do a nice job with staying organized, however. They take your name down when you come in and get help to you as soon as possible. The sales associates are professional, knowledgeable, and informative. I am consistently pleased with the customer service, and it seems consistent throughout all of their stores. read more

Verizon - Mobile Phones Near Me - Boulder, Colorado

This store is a complete waste of your time. They have nothing in stock and they want to up charge you and send you a phone instead of getting one in the store. The manager stands back and laughs at everybody. read more

Charged for services when they failed to deliver promise of goods. Now my phone are messed up and they take zero accountability

One star is too many. I've only had trouble since I started with Verizon. They told me they'd give me 800 for my iphone 11 and it was never credited. I owe $1233 for my new iPhone 13 because of this. It's almost impossible to contact service. The only time anybody calls me back is when they want to sell me something, so they have my info, they leave a message, but they won't call me back to help. I have tried everything but go back to the store. The reason why I didn't go back to the store was because it took six hours on two seperate days to transfer my old number to this phone. I have never experienced such poor service in my life as I have with Verizon. I got an email with my new billing statement. I clicked to see if there was a payoff amount and it said 1233. It also warned me that if I clicked on that it would be charged to my credit card and there would be no way to retrieve it. I was just clicking on it to see if there was a balance because my bill didn't look right. I've tried numerous times to call. Either they say they don't recognize my phone number or they say my accounts don't match. The one time that I got through, they said there was an extremely long wait line. Typically if I'm not happy with a service I don't give a review at all but I am fed up with this service that I've had less than three months. Terrible. Less than one star. read more

Adam did an outstanding job helping me get my family setup with 4 phones today. We had a complicated setup which involved transferring a number from a competitor, starting up 2 new lines with a trade-in and transferring another line from another Verizon account, and then swapping numbers between phones. Adam really knew his stuff and was able to work through our complex situation and get everything setup perfectly! Even though it was fairly busy (right before Christmas), he took the time to understand what I wanted, answered all of my questions and worked with his manager to get me all of the best deals and discounts possible. Highly recommend! read more

In store service is horrendous. They just don't care. No eye contact. No assistance. They act like they're above you.

Happy to make you wait for 30 minutes before helping you, while helping other people who arrive after you. Waited 30 minutes and then they instructed me to call support versus just helping me directly. Had I known they would have been so unhelpful and wasted an hour of my time, I would have just given up on the trade-in money and just let them swindle me. read more

People in this store are absolutely useless honestly. Verizon is garbage all around service, and customer service.

I had an excellent customer service agent today. Short eat time. Megan pinpointed the issue with my phone quickly, and he problem is now resolved. Thank you Megan! 1/10/2018: I went in today with a few issues and left with a brand new IPhone 8 and Bose cordless headphones! Thank you, Kyle! Everyone here is spectacular, but Kyle is my fave! Knows his products, friendly yet professional, and fast! VeriZon - you have a great employee! And I love my new toys! read more

2 visits required (instructed by Verizon help online to go in). The staff were curt, rude, dismissive & disrespectful. Unbelievable that a company as huge as Verizon doesn't train their representatives on customer service; what world are we living in?! That was both a surreal as well as shocking experience... doesn't bode well for the future of Verizon. read more

Verizon - Employee that didn't apologize for them putting in the wrong SIM card yesterday but explained when they're busy mistakes happen... - Mobile Phones Near Me - Boulder, Colorado

Long wait times here and there and oddly hard to make a reservation online but once you are in, great staff. Very friendly and helpful staff and managers:) read more

The TL;DR Verizon did a scam: a blatant bait and switch on me but after I realized I was already locked in. I went in to upgrade because of an irresistible option $300 off switching to iPhone. They didn't have space grey 256GB in stock so they mailed it, and said bring my old phone in for that trade in deal after the phone arrived. Phone arrived quickly I set it up moved my data over and went in and the person they assigned me went through the trade in process and offered me $85 for my old phone. He looked at me like I was crazy when I told home about the $300 off but was polite about it. I referred to the sign beneath the phone that said in big letters $300 off when you switch it iPhone. After checking he came back and said oh that's only for a new line. I was going to purchase airbuses that day but after realizing that I had been scammed I was furious and simultaneously deflated that I now had 2 years with this company who just lied to get me to a new phone and told me after it was done and locked in. He apologized that his coworker lied to me when I explicitly had asked about the $300 off trade in deal. I shared my frustration that the only reason I upgraded was that I needed an iOS device but I would have gone with a cheaper iPad. He then told me he could get me $100 off an iPad since I just got an iPhone...he meant well but up selling after telling me your coworker bait and switched me... As a rule I only give my business to companies that have integrity. Verizon has made little mistakes and fixed them in the past but this was flat out bait and switch and locked in. It comes down to character and training, Verizon's person broke the law and broke my trust. I'm sure he meant well, most people do, trying to get me the phone model I asked for and had they had it in the store this issue would have come up right away. I was very clear that the $300 off was why I was doing this and he saw my phone was due for an upgrade so he seemed to assume everything was going as planned, so it was likely an unintentional lie. Make sure you get the deal in writing in the store, and for good measure record the conversation. If you want an iPhone at a deal switch to a different carrier because service loyalty gets you nothing and scammed. read more

Worst customer service on a poor network at a high price! The specialist had no idea that my brand new hotspot, purchased from their website, was something they carried, much less how to fix it. I've been a current or former customer on all 4 major carriers, and wow, this location on this carrier is the worst yet. I'm happy to keep using T-Mobile for my personal line, but sadly, my work requires I deal with this company. If you can, stay away -- T-Mobile is close by! read more

Our family has stayed with Verizon for a lot of years because of the customer service. Wherever I've been in the country, the local Verizon store has almost always been very helpful (I'm looking at you NYC). So of course it makes sense that the Boulder location is especially friendly and helpful. I've had to go a few times in the last days and Tyler & Christian who helped me could not have been better. They took care of my problem quickly and easily with no hassle. Two thumbs way up. read more

Brett was great and efficient. Got me set-up on my new phone and placed my new screen protector for me too. I was in and out in under thirty minutes. I drove from Denver to this store to avoid long waits and crowds. Service here has always been 5 star. read more

The most disrespectful employees I have ever experienced. I tried to purchase a phone but the website was down, I tried to go in person and the employees said I have to make an appointment (which is not possible when the system is down, I went to Apple to purchase a phone and Apple staff was not able to talk to version to set up the phone. I went again and the employee shut the door on me and made faces at me like a child. I'm so disappointed in Verizon and the staff working at this location. You bet I called corporate, and the representative said I'm the third compliant today. I went to Verizon superior and had a wonderful experience!! Suggest you all go there read more

On Saturday Feb 10th @ 5:00 pm I went to the Verizon Wireless store at 1650 28th St STE 1232 in Boulder to try to activate an iPhone 4 after losing my phone and needing an immediate back-up. I asked one of the reps to assist me and he proceeded to get me on the store's wifi and plug the iPhone 4 device code into his Verizon tablet. Unknowingly at the time, because the phone was owned by a previous user the iPhone kept locking me out and cycling through the setup process over and over again, but when I asked the rep he responded with "well it is an old phone. I'm not surprised it's not working, you can take it to the Apple Store." He stepped away to go stand around with the manager and the rest of his co-workers and after a few more failed attempts at logging in to the device, I got his attention and tried to ask him to "un-do" whatever he had done with the activation/device code when he instantly got defensive saying "I didn't do anything to your phone" I tried to re-iterate that I meant whatever he had typed in (to his tablet) and again he snapped "I didn't type anything in to your phone". The rep would not approach me so instead this entire interaction happened in the middle of your store with all of the employees and customers looking on. Including the manager who stood there watching him telling me repeatedly to "leave". Literally, like a child, he continued to repeat "leave", "leave", "leave". During this time I asked him what his name was and he proceeded to remove his name tag and refused to answer me, only repeating "leave". FINALLY the manager, Kristen, who was standing there THE WHOLE TIME turned around and identified herself as the manager and asked if she could help me. I asked her three times what the employee's name was and finally on the third time she said "Dan". At that point I left. Not until I was publicly humiliated did a manager step in to assist. Not once did Dan try to escalate my issue to someone more knowledgeable of my wireless device...in a wireless device store. read more

Literally the worst with the least competent/helpful employees imaginable. I can't wait to be done with Verizon after 15 years as a customer. read more

I have had horrible service with Verizon. In addition to that, I am not able to complete transactions at the Apple store because I have a business account. Apparently, if you have a personal account, you can. This feels like an attempt by Verizon to force people into their store. It is also extremely inconvenient, as I just spend an hour at the Apple store, only to be told that I have to go directly to Verizon to complete my transaction because it's a biz account. Now I have an 30 minute wait, and get to start over in solving my phone problem. Like most people, I do not have 3-4 hours to spend on this today. In addition to all of this, if you purchase the new plan that (1) gives you the ability to pay monthly for both a phone and Apple care over a two you, and (2) allows you to upgrade your phone within a year, you have to lock into a Verizon plan for the entire 2 years. If you purchase this exact same plan at the Apple store with another carrier, you have the option to change carriers at anytime. Again, this feels like an attempt to force people into being their customer. I will move carriers as soon as it works for me financially. And I will share this with others. If you choose to bring your "business account" to Verizon, know that you will not be able to do business at an Apple store and you will be locked into keeping them as a carrier. An example of horrible customer service! read more

Hey! Update! I did switch to T-Mobile; I walked right out of the store and headed north... and I have to say, I've been very happy with the service. So it wasn't just me being a grouchy customer who couldn't be satisfied... read more

After a few weeks of struggling with nagging phone issues, I cannot thank Kaitlin at this store enough for her outstanding customer service. She was extremely pleasant, professional, friendly, and knowledgeable. Greeted by a great smile! Immediately able to diagnose the phone's problem and get a solution. Impressed by Kaitlin's overall level of customer service, and made me feel good about my lengthy commitment to Verizon. Plenty of on-site parking, easy access via RTD routes. read more

Arrived to a nice greeting, got checked-in and wandered the store as we looked at the new iPhone 8's they had just introduced today. We switched from AT&T to Verizon to save money on a group plan. Andrew was very knowledgeable and helpful as we were trying to switch over three phones for three different situations. I also bought an Otter Box for protection. It was all in all a very pleasant experience. Plus, we found parking right in front of the store. read more

Worst service of any store I've ever been to. You can guarantee every time you come in you will not be serviced for at least 20 minutes and if you need to get in and out you should just switch carriers. I had one simple question five people are standing around doing nothing but no one is helping any of the 12 people sitting in the lobby because they're all "busy ". I sat on the floor for 25 minutes waiting and no one ahead of me was helped. It's the holidays this is unreal. read more

Terrible service, worst attitudes given the incompetence, incorrect information offered as a solution (had to go back a second time), and no help at all. Today we came to the conclusion that there was in fact a discrepancy with my account, "Ya, I agree it doesn't make sense... but all I can do is offer you a new plan". Seriously? So he confirmed that there was an issue and then rudely continued that he didn't know what I expected him to do about it. I came in for support from Verizon for that very reason as a longtime customer. I also heard the employee tell every customer that there wasn't anything they could do and to call Tech Support while I waited. I am still blown away by my experience today. read more

Scott a manager from Missouri was fantastic. He was very patient and explained how I can cut my bill, jet packs and different plans. I wanted to think about my options so he agreed to call me back in a few days. He did and again very patiently he explained the process. Great customer service. read more

Bret was a great help today. It was nice to have smooth upgrade experience considering the trying times of COVID-19 currrently. Thanks to all of you today! read more

I had the opportunity to visit the store on two separate occasions over the past month. The first was to discuss how to move a current Sprint customer to my Verizon account while keeping their number and to look at device options. Wendy Roberts helped us and was wonderful. She very clearly and concisely explained the process and our options. She went out of her way to explain how waiting few weeks for the most recent Apple release would likely result in a lower price if we were looking at an iPhone 7 or 7 Plus. She gave us her card with her mobile number and told us to keep in touch via voice or text for updates. During the next couple of weeks we reached out via text a handful of times and received nearly immediate response from Wendy with the latest info. Last week was the day we had been waiting for when Wendy reached out to us letting us know the device cost for a 7 Plus had dropped. Once in the store, Wendy continued her amazing customer service. It was the end of a very long day for her when we arrived for our 7:30 appointment. She was friendly, helpful, and engaged and it was clear she wanted us to have a great experience. In 30 minutes we were out the door with phone, case and screen protector - as well as some cool new wireless headphones for me - with all the data transferred to the new device, the old device traded in and the service switched from Sprint to Verizon. I cannot possibly recommend Wendy Roberts more enthusiastically. It's seldom I take the time to write a review. It really takes an extraordinary experience to motivate me to share my opinion. Wendy did just that and I am grateful she was at this Verizon store to help us. read more

Every time coming into a VZW store is such a bummer, and unfortunately once again our experience just sucked. Stuck up staff that couldn't assess our problem accurately had to call the same tech support I did at home to tell me the same thing they told us. So we sat here and had them lie to us about what the problem is when we knew the solution. Sure enough the problem got fixed after we had to remind them the specifics of our own contract. Just call... And whatever you do don't come in here after 5. The staff sucks read more

Most of the complaints here are from people who don't understand how a COMMISSION based sales representative employee environment works. Yes, you heard it correctly; EVERY cell phone rep in the WORLD receives commission. With that being said, if you are in a cell phone store for anything but a sale, expect less than perfect service from the representative who wants to move on to a sale. That's what the 800 number is for. Or email. Or even online chat. That being said, I had a GREAT experience with this store and Danielle in particular. I used to work for the competition in a corporate owned location (not a dealer) and I know how this works. Service was friendly. I did have to wait a bit but that is to be expected. Seriously, this isn't wal-mart. Transactions here take time and patience. (Referring SPECIFICALLY to the idiot who kept on referring to himself as "the hero"). Danielle did a great job enlisting the help of her manager if she was unsure of an answer (and being formerly in the biz, I had a few) and her manager was more than knowledgeable. Needless to say, this store is great! read more

I had to call 3 times to get a Gizmo watch disconnected. My daughter lost the watch so I called in March to disconnect it. Then in April I got a bill again, the Indian CS rep tells me it's because I cancelled after this billing cycle started. So I pay the bill for April and make sure that the service is cancelled. Fast forward another month and guess what shows up in my email...that's right May's bill for a service I cancelled in March. Our phones are with T-mobile because of Verizon's lousy customer service. Never again!! They are awful!! read more