I've been trying to get xfinity internet at my house for two months. It's the only fiber service…read moreavailable in my neighborhood and all my neighbors have it. The challenge is, the line has to go under the road to get to my house. We've had 6 technicians show up to install our service and they all say they can't do it because it has to go under the road. Each time, we call customer service to ensure they know it has to go under the road and they say, not to worry they'll be out xxx day to do the install. On the day, the tech shows up at our door and says he can't do it because it has to go under the road. We tell him the last 5 guys said the same thing and he says, I don't know, they just tell me where to go. So back to customer service and they tell everything is approved, they will be out on xxx day..... and so it continues. Each of these days, I rearrange my schedule to be here for the installation window and it's for nothing. If anybody from xfinity is monitoring these comments, I'd appreciate some assistance.

I cannot believe Xfiniti is even in business! The local store was busy, but was able to assist…read moreswitching my cell service. The young man was pleasant and helpful. The installation of the home internet and customer service are terrible!!!! First, the technician did not show up. I received a text advising they were on my property, which they were not. Shortly after I received a text " sorry they missed me " like I was not home. I chatted with Xfinity stating I was home and that the technician never was there. After confirming my address on the appointment, which was correct, they said the technician was involved in a minor accident. Which is it? They were there or involved in an accident? Since we were still in my installation window, I asked that they still respond after the 'minor accident', install tech went to the wrong address, or just said forget it because the service install was on a Saturday. I got switched to four different representatives on the Xfiniti chat having to explain the situation over again to each. Finally, they called. They offered the technician contact info, but when they gave it it was my number. They disconnected and did not call back. I then got notified my ticket had been closed! They did not resolve anything and are totally clueless. I gave the review a 1 because going with a negative score was not an option. I wasted several hours with this company.

Thank you Mayte for your help, I had received a new iPhone and had trouble with transfer of info to…read morenew phone, really knowledgeable and resolved all the issues, helped with my selection of screen protector and case, would recommend if visiting ask for Mayte

No recomiendo visitar esta ubicación de T-Mobile. Mi experiencia con el servicio al cliente fue…read morebastante decepcionante. Tuve un problema relacionado con un cargo que seguían haciendo a mi cuenta incluso después de haber cerrado el servicio, y fui al local buscando ayuda para resolverlo. Lamentablemente, me costó mucho recibir asistencia y, al final, no me ofrecieron una solución. Me indicaron que yo misma tenía que comunicarme con un representante, cuando esperaba que el personal del lugar pudiera orientarme o ayudarme con el proceso. La persona que me atendió fue poco empática y no mostró mucho interés en escuchar mi situación. Sentí falta de atención, profesionalismo y consideración humana durante la interacción. El manager tampoco hizo nada significativo para ayudar a resolver el problema. En general, mi experiencia fue muy negativa y no recomendaría esta ubicación a nadie que busque un buen servicio al cliente o apoyo. I do not recommend visiting this T-Mobile location. My experience with the customer service there was very disappointing. I had an issue with a charge that was still being applied to my account even after I had already closed my service, and I went to the store looking for help to resolve it. Unfortunately, it was very difficult to get assistance, and in the end, they did not provide a solution. I was told to contact a representative myself, when I expected the staff at the location to guide me or help me through the process. The person who assisted me was not very empathetic and did not seem interested in understanding my situation. I felt a lack of attention, professionalism, and basic human consideration during the interaction. The manager also did not do anything meaningful to help resolve the issue. Overall, this was a very negative experience, and I would not recommend this location to anyone looking for good customer service or support.

Beware of hidden fees. Went in to purchase a new phone and the rep began to set it up, I assumed…read morethis was new protocol as I had not encountered this in the past. After getting home and reviewing my receipt I realized that I had been charged $35 for this obligatory courtesy. Beware, this was not disclosed to me and appears to be intentionally predatory -- I imagine they've received a great deal of complaints resulting in the additional all-caps disclaimer of ALL SALES FINAL (see attached photo). It is the business's prerogative to charge for services as they see fit, it is inappropriate however to not disclose these charges to a customer.

Was 100% rude to buy the manager. Could not believe it, didn't take the time to try and help me had…read moreto go to the store on Pine Island Road. Instead, they fixed my phone and went over and beyond with the other store was going to do no wonder they have a one star rating.

Very good service. Showed up on time and also took on other mounting tasks that popped up on site…read moreto complete the job completely

I am a home theater enthusiast and have maintained one for the last twenty five years. I decided…read morethat I wanted to kick things up a notch and find some pros for our new home in Fort Myers. Found Robert on line and he was very responsive as I shared what I was looking for. He gave me a fair quote and we scheduled an install date. Robert's tech team were total professionals. They were very experienced and knowledgeable and probably spent 6 hours on my install. After they finished the installation they patently went over how to use my new equipment. There was a lot to learn and Robert mentioned a follow up visit which he made happen! I love what they have done for me. Wouldn't hesitate using them again. This is who you call if you want professional, reasonably priced pros to install your home theater! Well done gentleman!