Thank you Mayte for your help, I had received a new iPhone and had trouble with transfer of info to new phone, really knowledgeable and resolved all the issues, helped with my selection of screen protector and case, would recommend if visiting ask for Mayte read more

No recomiendo visitar esta ubicación de T-Mobile. Mi experiencia con el servicio al cliente fue bastante decepcionante. Tuve un problema relacionado con un cargo que seguían haciendo a mi cuenta incluso después de haber cerrado el servicio, y fui al local buscando ayuda para resolverlo. Lamentablemente, me costó mucho recibir asistencia y, al final, no me ofrecieron una solución. Me indicaron que yo misma tenía que comunicarme con un representante, cuando esperaba que el personal del lugar pudiera orientarme o ayudarme con el proceso. La persona que me atendió fue poco empática y no mostró mucho interés en escuchar mi situación. Sentí falta de atención, profesionalismo y consideración humana durante la interacción. El manager tampoco hizo nada significativo para ayudar a resolver el problema. En general, mi experiencia fue muy negativa y no recomendaría esta ubicación a nadie que busque un buen servicio al cliente o apoyo. I do not recommend visiting this T-Mobile location. My experience with the customer service there was very disappointing. I had an issue with a charge that was still being applied to my account even after I had already closed my service, and I went to the store looking for help to resolve it. Unfortunately, it was very difficult to get assistance, and in the end, they did not provide a solution. I was told to contact a representative myself, when I expected the staff at the location to guide me or help me through the process. The person who assisted me was not very empathetic and did not seem interested in understanding my situation. I felt a lack of attention, professionalism, and basic human consideration during the interaction. The manager also did not do anything meaningful to help resolve the issue. Overall, this was a very negative experience, and I would not recommend this location to anyone looking for good customer service or support. read more

Do not trust these people to fix your computer or diagnose the problem when your T-Mobile Home device can't connect to the internet. These people told my mother "the drivers are gone" and sent her to her computer guy. Seriously? I can't even begin to understand what these people thought was happening. Maybe they're really good at selling mobile phones but they have no idea how to diagnose problems with their home wifi device. I wish I wasn't 700 miles away so that I could go and have a stiff word with these people. [Review 1586 of 2025 - 2167 in Florida - 25136 overall] read more

To be honest I wouldn't give it any stars !! I've been a customer of Sprin/Tmobile for 25 years . I have 2 Phones both strangely stopped working . out of the clear blue , hours on the phone and 3 trips to the store to absolutley no help even from the manager , I was so poorley treated they might as well have spit in my face !!! DON'T WASTE YOUR TIME , THEY WILL ONLY TREAT YOU LIKE S__T !!!!! Just beyond belief read more

Young lady who helped me didn't know Customer Service from her Polka Dot face. Yes, I know, she was young. No smiling or empathy that I was an older woman needing help with basic Android operations. Try a smile. read more

I'd love to give 5 stars, but my experience overall was not worth more than 2.5 stars. The additional 1.5 stars is for LISA G, who was fantastic! I came in today to purchase a new phone, and when I first got in it was very busy. Waited about 10 minutes to be seen, which was fine. At first I was seen by a guy named Rick - who was super low energy and super monotone. He helped me purchase my phone and attempt to set it up until some issues arose with the ESIM. He tried his best the first time, which I appreciate, before trying again a second time and just standing up and walking away from me to help another customer. I realize customer service is important, but there were four other sales reps and one manager who could have helped this person purchasing internet. He told me "just give it time," and walked off. About 15 minutes later he told a woman to come help me, who sat down and was professional and to the point. I found out later on in the experience that her name is Lisa, and I have to say, she has the best customer service and seems to genuinely care. Her colleagues would go to her and ask questions, and she would help. She also was quick to engage with every customer walking in, but didn't leave me in the dust or confused as Rick did. Long story (and 3.5 hours later) short, my ESIM was still not set up, and Lisa called customer care twice to try and fix my issue. I eventually left the store and called customer care myself, and miraculously my ESIM worked. Decent experience overall, but wouldn't have been so good if it wasn't for Lisa. Lisa, thanks for saving my visit and doing a great job overall!! read more

Madine, Brando and Veronica do top work at T-Mobile at Sam's Club in Cape Coral, FL. I bought my newest phone from them and am delighted.

Robin was great! Very patient explaining everything. This guy is management material. Thank you Robin Rossi read more

This place is a joke ! Waited an hour to talk to someone and they only waited on two customers. Too much chit chat way too slow . When I finally got to talk to someone and explained that my phone would not light up they told me I would need a new phone . I left and went down the street to (You break I fix ) The guy at the counter took my phone pushed two buttons on the right and held down the button on the left for 10 seconds then told me to put in my pass code when prompted about 5 minutes . He told me he sees this quite often . All it needed was to be rebooted . My question is why didn't T Mobile know this . You would think somewhere in their extensive training someone would have told them how to reboot an Iphone . read more

This t-mobile has the most genuine and skilled team. Retail is a rough game these days but I had nothing but great service. The tech team Diana, Joel and James were the most helpful. Ive had to deal with a broken screen in 3 states in the last year. This was the first time I felt confident everything possible was done to help me recover data and transition to my replacement. I'd recommend them to anyone. Diana answered all of my questions and Joel transferred everything for me even though some of it took a few extra steps . The messy Sprint merge has been a nightmare for staff, I watched the extra work it takes first hand. Their communication on point and they're real people! They actually care about their customers. If they're busy, be patient. They take time to help each individual, which includes you Yes, this is my review from Google. I want customers to know, this is am excellent location to bring questions and for good customer service. read more

Worst customer service and their attitudes are horrible. Act like they doing you a favor by answering basic questions doing what they get paid to do. If I could give a negative score I would. Rick is the only helpful employee i encountered. read more

Went in to upgrade phone. First associate didn't know anything and the second one was rude to us. No sales talent just a take it or leave it attitude. I originally signed up for T-Mobile on the phone and will only use that from here on out. They were patient, knowledgeable, and not pushy. I asked rep to give me 24 hours to decide on switching and she called me back the next day as promised. Yes it takes longer to wait for phone in mail but so much less stressful than dealing with rude staff. read more

After switching to T-Mobile from another provider I received my new phone in the mail. Being electronically challenged I was unable to get it set up. I went to the T-Mobile on Santa Barbara in Cape Coral. I wasn't 4 ft in the store when Guillermo asked if he could help me. What a wonderful experience! He was not only knowledgeable but very pleasant & took the time to get my phone set up. He could have been making commission with other customers but he spent the time getting me taken care of. What a wonderful welcome to T-Mobile from a terrific customer representative! Thank You Guillermo.3-10-2022 read more

I went in for a new 1 line plan. 1) I came in for a new plan. I had researched it online and with their sales team via phone (with social for accuracy as far as down payments). Both confirmed I could have the Iphone 11 for $100 down (+$25-35 dollars in taxes) 2)Refused to give me the 11 but the XR was what they gave me with the $100 plus the taxes. So I took it instead of being a jerk 3) They rushed me out with a 20 minute setup WITHOUT testing the phone. Again I was thankful for the quick setup and trusted them. 4) Phone didn't make or receive calls and would drop service without warning. 2 days later I called the tech line (who honestly were great) and after 1 hour and some change were unable to help. While on the line I confirmed the price for a Iphone 11 and she reaffirmed the $100 down (+$25-35 dollars in taxes). I went online through "My T-mobile Account" which also confirmed $100 down (+$25-35 dollars in taxes). 5) I went into this location and asked for the 11 as promised/ Advertised. They declined and swapped my XR with a new one and new SIM card (which was believed to be the main problem). Very frustrated with this locations customer service. I got nothing for the inconvenience or the consistent false advertising. read more

I had Sprint since they bought out Nextel in early 2000's and was always satisfied. I went and had my Sim changed 2 days ago because I was told I had to get a new one for T Moblie and now my service sucks. Totally disappointed with the representation also, the only solution the in store person could offer was to tell me my phone is the problem ??? Smh read more