Bravo! The team at this North Avenue location has been fantastic to work with. I have been to other Verizon locations and the only other one that comes close to the service I receive here is the Clark Street one. It's true that sometimes there is a wait to see a representative during peak hours yet I have found that the associates here take their time with customers to ensure a positive experience rather than rushing. I like the detail and being taken care of in a way that makes me feel like I matter. Bravo! read more

Great experience here. Allen helped me get a new phone on a time crunch. He was awesome. Also, the gM has amazing customer service. I was very happy with my experience here! read more

This particular location lacks customer service skills. I regret not going back to the Verizon store off Elston in Logan Square where they are great to work with - however I was pushed for time. After a half an hour of looking at my phone, they told me that I should expect the battery life to be what it is, nothing wrong ( 2 hours = 20% or so left, with most location services off, no wireless/bluetooth on, etc.) Not my first iPhone, and definitely not normal. Despite the fact that the phone is under warranty, rather than exchanging it, they wanted to sell me a battery pack ( I already have one ). After I was persistent, they agreed to honor the warranty. Not the store's fault, but the replacement ( they are used phones) came with out of date software and was also defective. While we were there, another customer whose phone was lost/stolen was repeatedly told by a number of employees that he should have bought the insurance...( hmm, $10/month x 24 month contract = $240, plus a $169 deductible = $349 to get a replacement, USED, out of date phone- but I imagine that the salespeople earn large spiffs to sell the insurance). Really a shame that with all the money that most people spend on cellular that the service experience is not better. read more

I was having trouble with my plan and went to several stores before coming here. The staff is unbelievably accommodating. They helped me out tremendously and did it without a hesitation. I will never go to another store. read more

I have had the worst THREE days trying to correct a major issue with my Verizon service. My service was interrupted without explanation on 4/23 and the information that I received on-line and with tech support was not helpful or effective. I was forced to travel to 2 Verizon locations and the 2nd one on North Av was able to rectify the issue after waiting in store for 45 minutes. No one could explain what happened. I explained that I had been without service for 4 hours, missed an important conference call and that my service is used for business and that being off-the-grid, for me, can be costly. I attempted to seek retribution for my time, effort, travel expenses $28 in cab fares and aggravation. No one bothered to call me back & tech support on-line said, "there's nothing we can do. Sorry we can't assist you" Their actual response...no kidding! It's worth noting that Eric (sales support at North Av branch was very pleasant & apologetic. I will, however, be cancelling this account. read more

I don't know, maybe it has changed since everyone wrote these reviews but when I went they were very efficient, friendly and honest. They didnt really try to up sell or anything. It was kind of busy, I can't imagine what its like on a real busy day, but you can get that anywhere. good luck ya'll! read more

The Verizon Wireless store on North Ave. is, Woohoo! As good as it gets! Even though I was in there a month ago, I had to come on here to share that I received incredible customer service both times I was in the store. The first time being a busy Saturday afternoon and the second being at opening on a tuesday morning. The crew is very knowledgable, they make you feel like they want to guide you to making the best decision on a phone, they will answer all your questions, and if they don't know an answer they will ask other employees and get a quick answer for you. I originally went into the store feeling unsure as I was buying my first smart phone, but I got one, tried it out, then decided to take advantage of the 14 day trial period and swapped the Samsung Charge out for the LG Revolution. They were completely understanding and helpful with the swap. I love my new phone now! Alex was especially helpful and fast to process the transaction to getting a new phone. She did the phone swap out for me in about 45 minutes, in addition to answering questions, tracking down certain accessories in the store that I wanted for my phone but didn't see on the sales floor, and got them in the styles that I wanted. Thank You North Ave. Verizon store! read more

Carmen and Mohamed are prime examples of great customer service. And on a Saturday no less! I dreaded going in, but they made my experience go as smooth as possible. Carmen was great at managing customers and keeping order. Keeping everyone informed of wait times. Mohamed was friendly, helpful, and not pushy. I walked out with a phone that I was happy and comfortable. Many thanks! read more

My Iphone stop working and my renewal of my contract was not until July 2015 and this store actually took care of me. They were amazing and was able to upgrade meearly and I got exactly what I wanted plus a nice phone case. Angela was amazing at Verizon to make her magic work instead of just replacing my crappy old phone that I hated. Thank you Angela you are fabulous!! read more

Every time I go into Verizon to get something done, I end up frustrated and wishing we had chosen a different carrier. This company makes everything so much more complicated than it needs to be. To discuss what happened just this time (as many other similar events have happened in the past)... My phone broke. I knew I was probably not eligible for an upgrade yet so called to see if I was. Because I'm on a large family plan, I was not listed as an "account manager" and because of that they refused to even TELL ME if I was eligible for an upgrade. They would tell me absolutely nothing, never mind that I had all the passwords to the account. That alone caused us a lot of runaround as my un-tech savvy mother, who was on vacation at the time, then had to go out of her way to officially make me a Manager just so I could see if I could get an upgrade. I was finally made a Manager and went to the store to order my new phone - not in stock, so I decided to think on it...returned home and decided to go for it by ordering it myself online. Mistake, since for some reason online I was still not listed as a Manager (even though I was when I went into the store)! My poor mother had to go out of her way again to "approve me as a manager" so that I could access even the most basic features of the account. Finally got that sorted out. But the problems didn't stop there. While trying to perform this order I encountered no less than 6 different website glitches, and was unable to simply check out. Called customer service, only to meet with a rude sales associate who told me that...wait for it...I STILL wouldn't be able to purchase the device without my mother's social security number!! At that point I pretty much gave up, contemplated asking if they even wanted me to buy this phone, and left it at that. I'm now in limbo, not sure what they expect me to do to simply upgrade my phone. Verizon: There is a DIFFERENCE between being "safe" and being so safe that it is a disadvantage to your customers. Your customers cannot function on this security system you have. If a family is really that worried about a family member buying a device without their permission, that should be a separate security feature they can activate if they wish, not a privilege that you automatically take away. You need to change your policies!! You'd think you don't want us to buy your phones!! read more

The first outrageous thing about this Verizon store is that the employees are unable to explain the company's plans and policies. The second and more outrageous thing is that they then behave as though company nonsense is, in fact, customer ignorance. Basic communication training would go a long way. read more

Run don't walk away from this Verizon Wireless store. The service here is atrocious and the manager is a scam artist. I went in to upgrade to an iPhone 7. Verizon had given me a $650 credit, which was noted on my account. When I came in to the store the sales guy and manager said I had to give them my almost new iPhone 6 to get the credit. I said that was incorrect and to look at the note in the account, which was very clear that I didn't need to exchange a phone. The manager then told me to call the Verizon 800 number since he was not willing to sell me a phone without giving my exiting phone in as a trade in. I called the 800 number and after 50 minutes on hold the Verizon wireless rep told me to put the store on speaker and informed them I did not have to give a trade in and that they needed to sell me the phone. The sales guy Jesus takes the new iphone 7 out of inventory and then disappears in the back with the manager for 30 minutes. He then comes out and says he was just calling Verizon to confirm they could sell me the phone. He did this without even telling me and never asked to see the email that I had from Verizon with an authorization for the sale. I have no doubt the store manager just wanted my phone and was going to pocket the value for himself. I would avoid this store at all costs--very unethical practices and poor customer service. read more

LOL - I forgot I YELPED this place 4 years ago. 1) We fled Sprint at the time (terrible corp policies and phone support) though the staff on Clybourn were, overall, very good. ANYWAY. We've not had any reason to even think about our Verizon service because it's glitch free and so we've ended the mobile phone drama. GREAT to have something just work. 2) I recently went in to replace my 4 year old phone and Frank was terrific; explained the options, etc. I have too many irons in the fire at work and home to even think about my phone so have underused the features. He showed me some things I should know about and then Muhammad took over the rest of the transaction and was just as professional. I LOVE my new 6S. In a few days I'll be bringing in a sight-impaired family member on our account to upgrade his phone and Frank assured me that if he's not backed up to the cloud they will take care of it. My relative does not own a computer. The phone is the only link to the internet and I so appreciate Frank's above-and-beyond on this. I mention this because I wanted to upgrade both phones several months ago but when I explained to someone at the same store that neither of us synch to a computer he was sort of "too bad - we don't synch your old phone content to the new phone you're going to have to figure that out." He did not even explain the cloud back up we had. I realize I sound less than technical but the man I spoke to should have at least explained the cloud option. His lack of a solution for me shut down the process for months. This time I"m not knocking down my rating because of one bad apple. Frank and Mohammad made up for it. I had reason to stop by the store today and the entire staff was equally professional and friendly. You'll leave smiling. read more

I ordered my phone on line and when it didn't arrive for a week I went to the store. Renee informed me my account had an alert of it because I had it shipped to my work address. He made a number of phone calls and we resolved the issue, except the alert couldn't be removed from my account. I waited over 90 minutes with no resolution. I asked him to call me when it was resolved and I'd come back to the store to purchase the phone. I called at the end of that day and they couldn't figure it out. He said I'd get a call by the end of the week and I never did. I really wanted the iphone and really wanted to join Verizon. Its unfortunate they don't know how to use their systems well enough to sign up new customers. I don't blame Renee, but would have appreciated a phone call. You would think Verizon would apologize or I'd get a follow up call because it was an internal computer system issue....I have never heard from them. A week later I walked in Sprint and in 15 minutes had the new HTC phone. I'd recommend the Sprint store on Clybourne in a heartbeat. Verizon clearly doesn't know what they are doing, which is unfortunate. read more

This store should be the standard for Verizon customer service. When no one else in Verizon would assist me Carmen and Uriel came to the rescue. I am a longtime loyal customer of Verizon. When my i phone went dead 7 days prior to my upgrade date, I figured it should be no problem getting a new phone since I'd plan on renewing my contract any way. Wrong!!!! I made the mistake of going to the Chicago Ridge location where I was basically laughed at and told that there was nothing that could be done and I'd have to wait until my renewal date. A man who identified himself as the manager, told me rudely as he rolled his eyes at me he could do nothing for me. When I told him I would be canceling my contract he said "you do what you have to". After that I called the 800 number, the service rep was nice and understanding. She ordered my new phone. Or so I thought. When it did not arrive by 7pm delivery day, I called the 800 number again. Lo and behold it had been cancelled without no one notifying me by email, text , or phone call. I lost it and the nice service rep contacted Carmen's store. I arrived at 7:30pm, 1/2 hr before closing. Everyone was so nice, professional and understanding. They solved my problem in 30 minutes, with smiles on their faces, but the biggest smile is mine! Verizon if you are listening, corporate you have a gem at this store. Again, Carmen and staff - a big thank you! read more

bad customer service, long waits, ridiculous prices, and overall frustration is pretty much a guaranteed when it comes to wireless stores. all of my friends have their stories. fortunately i've never experienced any of that at this verizon location. i've gone in for various reasons, ranging from 'just browsing' to phone replacement/failure etc. (and i'll admit, once or twice just for the parking validation) and without fail the employees have been kind and helpful and i've walked out in 15 minutes or less. once i went in there hoping that i could exchange the bluetooth earpiece i'd bought since i couldn't get it to fit my ear very well, but with things like that you can't very well try them all on. not only did the employee listen to my situation, but suggested a great one in the same price range and brought her own earpiece out for me to try! they accepted my exchange with no problem and i couldn't have been happier with my experience. read more

The screen of my cell phone was broken. Had to have a new cell phone shipped to me. Got it. Still needed help to activate it. I went yesterday to the store; everything was done. But, there was still an issue with the gmail address! Hard to remember the password so here I am again today at the store. Got Mykel and Carlos who took care of my cell phone. The gmail was not actually the only one issue!!! The new SIM card was kind of "cookoo"! Besides that, I was getting ready to be out of town! A bit stressed out. Carmen came and talked to me letting me know that they were going to call the insurance, and get me a new phone! And they did it!!!!!!!!!!!! Mykel took care of my broken cell phone, the new one that was shipped the day before: Cleaned up, transfer of data, etc......Carlos, Mykel and Carmen were awesome! As well as the rest of staff! I will come back definitely to the store...with great pleasure! Thank you SO much guys for that great customer service, Thank you for taking the time, Thank you for doing a great job!!!!! read more