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Verizon

1.0 (1 review)
Open • 10:00 am - 8:00 pm
Updated over 3 months ago

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6 years ago

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Best Buy Downingtown

Best Buy Downingtown

1.6
(78 reviews)

DO NOT SIGN UP FOR ANY OF THEIR MEMBERSHIPS. You CANNOT cancel it yourself, they force you to jump…read morethrough hoops, ask you to stay, and lie straight to your face "we are having issues processing this cancellation request right now". No, they want you to forget about it so they continue charging you. Absolutely scummy business ethics. Wild.

Terrible customer service. You have many options out there for electronics - shop elsewhere…read more Purchased a laptop computer in January 2025 for my daughter. The keyboard broke in November. She took it to Best Buy in December and they turned her away saying it was "junk" and could not be repaired. Less than 1 year old Chromebook. She was at college at that time so she was not with my husband or I and unfortunately was taken advantage of and did not ask further questions. Scheduled a geek squad appointment today in Downingtown which we have paid for the service membership for years. They too refuse to repair the computer now saying the purchased warranty has since expired. I was told that ONLY REPAIRS UNDER WARRANTY ARE DONE. It was NOT expired when she first attempted to have it serviced and was turned away. NOW - we are told there is no choice but to purchase a brand new computer refusing to credit us any money for her current computer and will not honor the warranty even though this was not presented as an option while the warranty was current. We worked with store manager Mike Purcell, Geek squad agent Bagdan Pricop and store manager Jenn Setiz who wouldn't speak to me on the phone and has yet to return a message. Don't purchase here - they wouldn't even offer a discount when I said we would purchase a new computer if needed. We have purchased all our computers here for years...3 in the last 14 months. We were dismissed like our loyalty and purchase history meant nothing. Don't waste your time or money here. They simply don't care about doing the right thing. Definitely don't waste your money on extra protection because apparently it doesn't matter

Verizon

Verizon

2.4
(24 reviews)
•$$

1 star. Frauds/liars running this store. The upgrade and pricing I was promised when switching from…read moreAT&T were not honored. Add-ons like hotspot were turned on despite me explicitly declining them, and my account shows the "free" phone is not free and must be paid off. My first bill was higher than expected and I'm still working with support to fix charges that shouldn't be there. I recommend getting every detail in writing (plan, features, promotions, and device credits) before you sign--because what I was told in-store didn't match what I was billed.

Absolutely horrible customer service. I almost never leave…read morereviews but felt compelled to. I went to this store after Verizon made a mistake porting a phone to my new Verizon Account. All I needed was a SIM card and some assistance getting the phone to work on a workday. Manager and employees were dismissive, unhelpful and rude. They acted bothered with an attitude the MOMENT I walked in the store / I calmly explained that my phone was being ported to Verizon and something had happened and made my phone not work during a work day. They could not have cared any less about my predicament nor took any interest in solving it. The lady I spoke to at the store told me to "call Verizon" - which I did from the store. When Verizon tech support got on the phone - they asked me to hand the phone to the representative in the store so they could explain the error the store said it was seeing. The woman actually told me she couldnt talk to Verizon tech support and that she knew nothing about my account. THE STORE ACTUALLY TOLD ME THEY WOULD NOT TALK TO THEIR OWN COMPANY TECH SUPPORT. I walked out while still talking to the Verizon tech support person on the phone - and drove to the the Verizon store in Exton at: 146 Eagleview Boulevard, Exton, PA, 19341 The manager John immediately interfaced with the Verizon tech support person (who stayed with me on the phone during the entire drive over) and immediately figured out how to solve the problem and my phone was back on. I recommend going to the Exton Verizon store and asking for John and avoiding the Downingtown store completely. I almost left Verizon and went back to T-Mobile over this. Tech support on the phone and John in the Exton store saved a customer with 5 lines. And he mae a sale for a new phone while at it.

Verizon - mobilephones - Updated July 2026

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