I would like to give VOIP at least 10 stars. My big regret is that I didn't discover them sooner…read more For the last 4 years I've been dealing with probably the worst phone service on the planet.. and not to name names; but their initials are S.T. Everything from their customer service to their phone service was abysmal. For unknown reasons they did everything they could to stop me from porting my phone number to 1-VoIP. It was a two week struggle, but the amazing people at 1-VoIP worked with me to make it happen. I could not be more impressed with the people at 1-VoIP. Justin, Markus, Luke and Gabriel are a few of the incredible agents that have helped to make this change go as smoothly as possible. Their customer service is absolutely 10 stars. I picked their Value plan for LESS THAN HALF of what I paid for S.T. The clarity on my phone now is 1000% better and the (free) optional features for your phone line are the icing on the cake. They have 17 listed features that I've only begun to focus on.. for example: call screening, call filter, do not disturb, spam filter, anonymous call reject, call forwarding, call waiting, even a wakeup call if you want. I would STRONGLY recommend 1-VoIP to everyone.

I've been using 1-VoIP for well over five years now and have been mostly happy with them. Sure,…read morethere are occasional technical issues, but I've always felt that their technical support people were knowledgeable and caring, a rarity in this business. In terms of features, 1-VoIP is the only provider to my knowledge that offers two free virtual numbers with some of their plans, and to me that was the clincher. I'm on their Premier Global Residential Plan and I think the value is unbeatable and the reliability excellent (although not faultless). Furthermore, I live in Canada and initially needed a number in the 613 area code, then more recently in the 418 area code, which they both offer. Many US-based providers do not pay much attention to Canada, which is not the case with these guys, thankfully. I used to be with Vonage (although that was nearly 10 years ago now) and have been way happier with 1-VoIP. It's like dealing with a mom & pop operation: no need to navigate through a complicated telephone menu, as the norm here is for someone to directly answer your call rather than a recording, so you get much more personalized service and, as I like to repeat over and over, their staff really cares. There is no issue I experienced with my phone line that we were not able to quickly fix together - they follow up on calls and emails and really work with you to solve any problem that arises. I highly recommend 1-VoIP for one very simple reason: because they've earned my loyalty.

The absolute most heartless company and now that Charter owns it it will be worse. Off shoring…read morejobs. Having to talk to people who have no clue about this country or our attitudes. Simply stupid and too expensive anyway. Finally no more Cox. I was a customer since 1982 and they treated me like I was nobody. They truly need to go out of business.

Shady! We used them for years with my business. When we finally closed our business and cancelled…read morethe service, they went ahead and charged us for an extra 30 days because they said we are charged a early termination fee and they just make you pay another 30 days which we didn't have any type of contract with them, just a shady and really gross way to treat loyal customers. Oh and I can't tell you how many times we lost our Wi-Fi just if the wind blew, but yet we still stayed loyal to them whenever AT&T was available in our area.

Recently switched from Cricket to T-Mobile and reduced our monthly bill $60 a month. Thats a lot…read morefor being on a fixed income in this lousy economy. Emanuel was fantastic; knowledgeable, informative and above all patient. It took four Teks to figure out how to transfer data from my virtually non-functioning ancient phone to the new one but they did it and set us up nicely. Great one on one personal Customer Service which you seldom see today. Emanuel also informed us of T-Mobile's net plan and we were in the next to switch that as well. They're busy because they're successful so be prepared for a possible brief wait. It's worth it.

Meh, This place is usually well staffed but on my last visit there was a huge wait and not a lot of…read moreknowledgeable people working there. The customer service wasn't horrible when they did get to you but even then, my problems were not solved at all. I would rather just call T-Mobile and not visit the store in the future.