Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill…read morefor the unused service. Fuck them. Literally never again.

Terrible experience. Service never worked from the moment of install and technical support and…read morecustomer service refused to send a tech out. On top of that, after a week with no service, they still charged me a cancellation fee and restock fee. Terrible, terrible, .....

So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

BRIGHTHOUSE IS NOW SPECTRUM???? NO, IT'S NOT!…read more In EVERY aspect of their advertising, billing and online content you see the declaration, 'Brighthouse Networks is now Spectrum'. You see this prominently displayed on mailings, TV ads, and even on your monthly statement. Again, it says Brighthouse Networks is now Spectrum...... NOT SO......... I was just on the phone with 3 separate 'Spectrum' representatives, about my 'Brighthouse' account for almost THREE HOURS over a pending move issue! The first representative was excellent. I thought my issue was handled and all she had to do was hand me off to a 'retention specialist' to finalize my issue and it would be complete. During the almost 2 HOURS that I was on the phone with the first rep, she confirmed that I have been with Brighthouse Networks and I am STILL with Brighthouse Networks. She advised that IF I make any changes to my current service, then I would lose Brighthouse Legacy(as they call it) and I would become a Spectrum customer. OKAY.....SO AM I THE ONLY ONE WHO IS CONFUSED???? Oh, did I mention that once you get taken over by SPECTRUM you can expect a rather hefty RATE INCREASE? Believe it! Once I got 'handed off' to the retention specialist, the call went downhill real fast. It seems that I must be an idiot or I 'should' have known something I was not informed about as a customer. Apparently, Spectrum does not understand the concept of right versus wrong, doing the right thing and ultimately, The Customer is Always Right! The first rep had everything handled, or so I thought. But rep #2 made me repeat everything, again! Once I repeated in great detail, rep #2 directly discharged everything rep #1 had done. I would not get a fair treatment and he could do no more. After over 30 minutes with rep #2, I ended up talking with a rep #3, who purportedly was a 'supervisor' but yet had NO AUTHORITY? He had no authority to do the right thing and correct Spectrum's error! REALLY? I asked to speak to his boss or his bosses' boss, someone that DOES have the authority. That never happened, I just kept getting NO! How is it that NO ONE at Spectrum has the authority to handle my issue correctly, prudently and/or expediently? So, here I am....just short of THREE HOURS on the phone, with a sore ear, a near burn out and no customer satisfaction over a SPECTRUM ISSUE. All this from Brighthouse/Legacy/Spectrum or whatever they will be calling themselves tomorrow! If this is what we can expect from SPECTRUM, well then, NO THANKS!

Really one person for forty people in line. I thought xfinity had poor service. You changed to…read moredigital only to make me come in and get a box. Errr

Business Internet was out for 6 days !!! We've called 6 times! They won't send out a technician…read more They still haven't !! It's still down!! They sent us "a new router" and it didn't come with the cords needed to connect, and our router was broken to begin with and they sent us an internet booster so it's useless! We are a medical office, this is so bad!!

Their customer service is useless. A car accident damaged a pole in the neighborhood and my service…read morewas immediately affected by frequent drop outs. I explained this and requested a service crew investigate. 2 agents disconnected my chat when I said I refused to "upgrade" to have them fix faulty service. Insulting.

Absolutely terrible service. There are five people waiting while the employee sits at her computer,…read morenot assisting anyone. Several customers are only here to drop off equipment--a process that should take minutes--yet they've been waiting for over an hour. This level of inefficiency is unacceptable. Do yourself a favor and stay far away from Spectrum. Truly awful experience.

We went in and registered at their kiosk (so much for personal greetings). After a few moments and…read morean impromptu kiosk assistance from one of their folks, we were summoned over by Thomas E. We told him we were both ready to upgrade our phones and roll over our Spectrum Mobile service. Since we both (my dear Queen Bee and I) had iPhones and intact plans, the switch was easy and practically flawless. We went to the iPhone 15 Max Pro, so all the easier. Between the two of us, we got a $600 break on the new phones. Since these new buggers are $1K+ each, it helped. Thomas moved through the paperwork and switchovers like a real pro, telling us what he was doing with each step and each redundant login, ID swipe, credit card info, and so on. Problem came along when we both declined the payment/financing plan. It was not Thomas' fault; it was our bank thinking someone tried to pull a fast one. So all that was resolved in a few short but frustrating minutes. Thomas kept focused and guided us along patiently as he kept in programming our new phones. He also provided his card and business cell to us if anything went askew with the switchover. As all this was moving along, he told us to check to make sure all our apps, contacts, passwords, etc. made the big leap. For the most part, it was smooth as a gravy sandwich. No problems to speak of, and an ace in the hole should we find a hiccup down the road. I see all the bad reviews on here, but the Queen Bee and I were more than pleased with the process. Again, Thomas was more than patient, professional and pleasurable toward us. Yes: it's the cable company. Yes: dealing with them is OFTEN a royal pain in the tush. However, we take what we can get when it happens.

We had issues with the TV antenna on the house we bought last year. We live very rural, and…read moreover-the-air Digital channels would drop out, come back, drop out again. Chuck came out and explained in detail how the two antennas on the mast were not oriented correctly, and how there were some dead spots or weaker signals in our area. He tested both antennas, determined which one was better to receive the channels we wanted, and expertly realigned the best antenna and adjusted the cables. The digital channels on the TV are working great now. Chuck and the team at Al's TV Antenna & Satellite did a.great job for us at a reasonable price.

These guys are great very friendly and professional Helped…read moreme with an older dish tailgater after a lightning strike they pointed me in the right direction that it might be the hdmi port on the TV or the cable well it was the port on the TV They even gave me a cable incase Thank you very much Al's TV Antenna & Satellite

Never use the xumo boxes that stream. The picture when watching any sport is awful. Blurry. Have a…read more$2,000 TV with an awesome picture. But xumo ruins the quality of what youre watching.The xumo streaming service that they offer as a cheaper alternative has many flaws. My bill is still $200. Plus they take away a dvr box that does 6 recordings and when there was a problem with it they gave us a 4 recording box. Then can't guarantee back to a 6 recording box. Now the fast forward option isn't working when watching the dvr. It's just one problem after another. Please don't waste your time.

BRIGHTHOUSE IS NOW SPECTRUM???? NO, IT'S NOT!…read more In EVERY aspect of their advertising, billing and online content you see the declaration, 'Brighthouse Networks is now Spectrum'. You see this prominently displayed on mailings, TV ads, and even on your monthly statement. Again, it says Brighthouse Networks is now Spectrum...... NOT SO......... I was just on the phone with 3 separate 'Spectrum' representatives, about my 'Brighthouse' account for almost THREE HOURS over a pending move issue! The first representative was excellent. I thought my issue was handled and all she had to do was hand me off to a 'retention specialist' to finalize my issue and it would be complete. During the almost 2 HOURS that I was on the phone with the first rep, she confirmed that I have been with Brighthouse Networks and I am STILL with Brighthouse Networks. She advised that IF I make any changes to my current service, then I would lose Brighthouse Legacy(as they call it) and I would become a Spectrum customer. OKAY.....SO AM I THE ONLY ONE WHO IS CONFUSED???? Oh, did I mention that once you get taken over by SPECTRUM you can expect a rather hefty RATE INCREASE? Believe it! Once I got 'handed off' to the retention specialist, the call went downhill real fast. It seems that I must be an idiot or I 'should' have known something I was not informed about as a customer. Apparently, Spectrum does not understand the concept of right versus wrong, doing the right thing and ultimately, The Customer is Always Right! The first rep had everything handled, or so I thought. But rep #2 made me repeat everything, again! Once I repeated in great detail, rep #2 directly discharged everything rep #1 had done. I would not get a fair treatment and he could do no more. After over 30 minutes with rep #2, I ended up talking with a rep #3, who purportedly was a 'supervisor' but yet had NO AUTHORITY? He had no authority to do the right thing and correct Spectrum's error! REALLY? I asked to speak to his boss or his bosses' boss, someone that DOES have the authority. That never happened, I just kept getting NO! How is it that NO ONE at Spectrum has the authority to handle my issue correctly, prudently and/or expediently? So, here I am....just short of THREE HOURS on the phone, with a sore ear, a near burn out and no customer satisfaction over a SPECTRUM ISSUE. All this from Brighthouse/Legacy/Spectrum or whatever they will be calling themselves tomorrow! If this is what we can expect from SPECTRUM, well then, NO THANKS!

I have been with Break from cable since they starte. Jaquan is a valuable asset to the company and…read moreI have recommend their service to all my friends and family. beat the cost for cable and get with Break From Cable 5 star ratin

Sub par customer service. Must have limited staff. Good product when it works. Unfortunately,…read moregetting a person to respond isn't likely to happen very quickly if at all. Disappointing after 2 years of decent experience it's beginning to lose so many subscribers. There's a similar service provider inviting BFC customers to change. Just saying, keep up.

While the service is working, their Fiber 1Gig options is very quick, however, I just had my first…read moreoutage today (4 weeks after install) and the customer service is non-existent. Regarding customer service alone, it would be a zero rating. First, went to their app, but it insisted that no outages were present in my area (well, that was false). Then started a chat, but the bot went on for 1.5 hours with notices of please wait ... finding an agent. About 45 minutes in, I also called customer service, only to stay on hold with no help for another 45 minutes, with constant message for me to try out the Frontier App. Finally, I received a text, where Frontier acknowledged that there was in fact a "data outage" and to expect a fix in another 2 hours. During this time I was never able to speak with a real person via chat or phone.

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

They are allowing phone scammers to abuse their service using spoofed numbers. The scammers can…read morespoof a number but cannot hide the VOIP network the callers are using. I've been getting calls from all kinds of numbers on their network every day this week.

like apparently everyone else who came to review:…read more I had a myriad of problems today with Spectrum. I talked to 6 (you read that right) representatives and still am not situated with my service. I'm setting up a new service; 2 representatives put orders in for only half of my equipment. Another tells me just to go into the store and pick up my equipment. I get to this location and Amber, the world's rudest, nastiest, and most incompetent "customer service" representative I have ever had the displeasure of speaking to (seriously I really can't fathom Spectrum hiring anyone worse), tells me "the policy changed yesterday" and that she could only issue me the router without the modem. She tells me I have to wait until the 25th (so 4 days without internet as a law student) to get my modem in the mail. She tells me to go call her director or customer service. So I go out to my car, and I call customer service. They then told me to put someone in the store on the phone to tell them I am supposed to have my modem. Long story short, I get my modem. I get all the way home and realized that Amber either intentionally or ignorantly gave me the wrong router. So I go all the way back to this location for them to then tell me they just ran out of "the tall routers" (ie the 5G). So due pretty much largely to the incompetence of the one and only "Amber," I now have to drive 30 minutes to Seminole. So I drive to Spectrum Seminole who, with the kindest service I've received all day from this sub-par company, immediately give me the correct equipment. This location is abhorrent. Do better. And Amber, you're the actual worst.