Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill for the unused service. Fuck them. Literally never again. read more

Well, I originally signed up there said there be no fee to Switch. They charged me 1000 to switch to Spectrum. We had service outages their salesman lied. read more

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The worst service ever they upgraded me when I signed up for basic service. I went out of town. My service was only on for six weeks. I didn't know I came back to find my service hadn't been on and they charged me for three months. I originally signed up for the basic service., charge me for the premium service and then sent me to collections. Worst customer service when I try to talk to somebody about it. They kept saying it was my fault and that the service was interrupted. I told him I will pay for the service I got the 6 weeks But they refused and charge me for a service, even though they had turned it off for months a horrible customer service and product read more

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that everything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider! read more

Having had internet service for several years, mostly a good relationship, but everything changed after hurricane Milton. After a week or so most outages had been cleared, however every night service went down and in the AM I had to reboot everything, modem, booster, etc. And often had to go online to reset all or call service dept. After several promises that the issue was fixed, it continued every day. So I had Spectrum installed and discontinued service on 11/15/2024. Then on 11/22/24 my credit card was charged for a full month, which I refuted. Then WoW billed me again for full month, $65.69, plus a $30 late fee. I called and talked to a supervisor and he agreed to cut the due in half, $45.35. I agreed to pay and just asked that he send me a new invoice for that amount. After a week and no invoice, I called the Disconnect department and asked why no invoice. They said there was no note on my account to cut the bill in half. This is not only terrible service but to lie about a conversation. Now I will agree to pay only the half month I should have been charged, $32.85. I will also advise anyone to NOT deal with this company. read more

Chris and Jason have consistently delivered exceptional customer service to our family. We deeply appreciate their dedication and commitment to helping us get back online after lines were cut by other companies. read more

Internet down for multiple houses in the neighborhood. WOW response we can send someone out on Monday. It's Saturday I guess we won't be watching the Olympics or the Super Bowl. Great customer Service. read more

After 6+ months of complaining to WOW about problems with a channel I'm paying for, and having WOW do NOTHING about it... I filed a complaint with my county consumer protection office. WITHIN DAYS the problem was fixed. While I'm happy it's fixed, I'm royally pissed that WOW couldnpt be bothered to fix it 6+ months ago when first reported. FYI: my county is the "authorizing entity" that allows WOW to do business here, so complain to your right local office to get results read more

They up charge customers for living in a community. They were charging me $20 more per month for internet service than what their website rage page says simply because I live in a community. They were giving our community of over 600 homes a discounted group rate for basic cable service. Once Wow was bought out by YouTube they decided to give us the middle finger by charging us all full price. YouTube clearly doesn't need or want our money. I'm old enough to remember when businesses valued their customers for their loyalty. read more

WOW! Internet, TV and Phone - Internet Service Providers Near Me - Pinellas Park, Florida

Don't do it!!! Worst customer service! Horrible, just horrible. I was scheduled for service between 8-11am. Hours and hours later, still told by customer service I was " next in line" for the technician and it would be 30 minutes! Almost end of day and NOTHING. No calls, no service - just lies! read more

I'm in zip code 34609. I had a hard phone line and fiber optic wi-fi modem & router installed with recurring monthly service for both, effective the first week of July 2025. The installation was done by Laz, Tech#: 26610. He arrived a little early for our appointment window without being intrusive. That was/is much appreciated. I explained to him my telephone and Internet needs, explained my existing set-up/service, and gave him whatever information he needed from me. Within less than two hours Taz had professionally installed my new WOW equipment and ensured everything was connected and working properly, to include speed/connectivity tests. My residence required both indoor and outdoor equipment installation and Taz mastered both equally well. Laz represents the best of knowledge, skills, and abilities in the fiber world. In addition to new (and reliable) equipment ...my old cable equipment was six+ years old and in the tech world, that's old...And the cherry on top of this fiber sundae? My monthly, out the door, costs are $42 less. read more

WOW! Internet, TV and Phone - New WoW Router - Internet Service Providers Near Me - Pinellas Park, Florida

worst service! The phone and internet never works. I wouldn't take there service if it was free! Just look at the reviews what everyone is saying. read more

Good price, good availability. Website could be more useful. Strongly recommend their internet service.

After Hurricane Milton came through, at the end of October, WOW put a wire through my backyard to help give 4 customers internet as the box that is in my backyard wasn't working and this was supposed to be for two weeks as a fix until they fixed the box that wasn't working. Now, 2 months later I can't get any help from WOW to get it removed. I am not a WOW member and this huge Wire running through my backyard is a huge liability. I had my kid's friend almost crack his head open after falling over the wire and My dog almost got hurt by the wire as well. My kid and her friends and my dogs can't play in my backyard because of it. I had someone come out in November and they did nothing and again had someone come out on the 19th of December and now it is with some other group that is doing nothing here. I have called about this numerous times but no one seems to care at all. At this point I may have to get a lawyer involved as this is a huge liability and the lack of effort to fix this is unreal. I am extremely upset and calling WOW customer service is making it worse. How this is ok to do to someone that doesn't even have the service blows my mind. I am praying you guys can help get this resolved so my dogs and my child can play in the backyard without getting hurt. I don't want to have to take this to a lawyer and go after WOW but it is like not having freedom and I don't want to just yank out the wire as 4 of my neighbors will suffer. I am beyond upset and this is my last chance to get this resolved before I get my lawyer involved as this liability has become a major problem. If my kids friend had busted his head open because of the wire, I am not sure what would have happened. I have already contacted the BBB and reported a complaint due to the lack of help here. Please get back to and help me get this resolved before I have to take measures into my own hands. read more

I should have been concerned with the string of one star reviews, but I thought it was a small local company. I opened a business internet account a little over a year ago. The tech came out, set up the modem for our internet and had me sign the contract on his tablet. 6 or 7 pages of legal paperwork and some initials and he was off. Fast forward 13 months and I tried cancelling my account. Well, It auto renews every year. I am stuck on the hook for internet on an empty building for another 11 months. Shame on me for not reading the contract carefully and shame on you if you don't. I was trying to get the tech on his way quickly, but learned a painful lesson. Don't be nice to WOW because they won't be nice to you. Read every page carefully and note your contract date on a calendar. read more

BUYER BEWARE! THIS IS A HUAWEI NETWORK! THIS IS A CHINESE COMPANY AND THEY COLLECT YOUR INFO. HUAWEI HAS BEEN BARRED FROM the gov in US, CANADA, EUROPE. I signed up with them because I just moved here not too long ago and my older neighbors have it. However, the connection is terrible; it goes out throughout the day and you constantly have to unplug and reset your modem every time you go off and back on again. I was on hold when I called them regarding the repeating problem and the message playing said if I wanted additional services, blah, blah blah.... go to HUAWEI.com. I asked the rep and he confirmed it is a HUAWEI company. I am now signed on to starlink mobile service of $50/mo. Don't know what's going to happen to all the info the Chinese gov collected from me. It's now not HUAWEI but Wah wah wah! for me! ;( read more

Worse customer service of any company I have ever dealt with. Their internet service works fine until it goes down. When it goes down get ready for missed appointments and no communication. The 1 star is only because I was happy with their product awhile, until it stopped working. So far with this outage I've had no internet for 12 days (even though they've sent me several texts saying that my service had been restored. The first guy that came out to repair it couldn't fix it. I was given 2 times that hey would come, didn't show up for either, only to be told after being on hold for 30 minutes that my appointment was rescheduled for the 23rd. Today is the 21st. read more

I've had more Internet outages with WOW in 6 months than I've had with other Co's in the past 6 yrs! C.S & support is from hunger and so isn't your "outsourced" C.S. reps that speak a totally different English! read more

I tried WOW internet for less than 30 days and cancelled because I had no internet for 3 days within the first week. In the initial set up they sent equipment I already had, the installing technician took the equipment and said he would remove it from my account. It was a EERO wireless system... I already have one from my company. So he took it. After closing the account and learning the equipment had not been removed from my account, I've called a total of 4 times and have given them the serial # of my eero, which they confirmed does not match theirs. Each time I could not get past the rep answering the phone and the request for a manager was denied. Each one said they would escalate to the resolution department and I should hear back from them within 5 days. Unfortunately, I never heard from them and now I got a letter saying they sent me to collections for the amount of $210.92 the amount they want to steal from me for the eero the installing technician took and was supposed to have removed from my account. read more

Horrible service. Internet is spotty at best even when paying for premium package. Devices get disconnected at least once a day. Customer service is just as bad. Rep entered my card information wrongly for autopay and there was no communication payment did not go through until we woke up one morning to find out we had been disconnected and it would take SIX HOURS for the service to reboot. On the best days it's a minor headache. On the worst it's unusable. Do not use. I'll be using the visa gift card they send after 3 months to cancel the service and pay another provider to come out. read more

First let's start with how destructive they were when installing the service. drilling holes just to cover them up multiple times and cutting corners. secondly, the wifi completely crashes for hours anytime there are more than 5 devices online, they constantly send out technicians and "upgrade" the equipment to just make the service worse as well as make the bill more expensive, the cable sucks as well. TERRIBLE read more

We always welcome and encourage competition to keep internet prices down but if the damage done to property during fiber optic installation is any indication of customer "care" - there is concern. The company is not interested in repairing any damage done to private property. Not helpful and 60 minute wait times on phone to get dismissed unless you want to sign up for their service. Perhaps using the new company as leverage to get current Spectrum rates down than sign up. read more

This internet sucks. If it wasn't that my community can't have a different internet and I am stuck in a monopoly I would have told them bye along time ago. Everytime I turn around my mbps is below 20 when I pay for 500.00. I reset the modem and it doesn't help. I have to call so they can reset it and that can only be done mon-fri 8-5 while I am at work. Bs read more

Wow is the most incompetent cable & internet service ever! We have had wow since 8/2019. Recently I've had the worst incompetence from your company! They're fraudulently charging me for service since they fail to show up or fix the service. Your supervisors all lie & never show up or follow through as promised. I should also mention I have already filed a complaint with the FCC, The attorney general & our governors office. They're still not competent. They still promise or claim to guaranteed resolution however they never follow through & make excuses repeatedly. On 8/25 I called with no service. They had also charged me $82.00 for this service. They assured me it would be fixed that day. They also agreed to apply a promo to lower the rate again. They must of put in a code for zero service because it went out completely & hasn't worked since! They fail to show up on 8/25 then say they can't get out until 9/1. Then they fail to show up again. All week long I call & complain... they never show up. I start screaming & filing multiple complaints. They tell me on 9/2 they are too busy & have no appointments. So I'm left without service still. I work from home! You have cost me loss of income. You have cost my grandkids the ability to complete homework. You have cost me countless hours wasted on hold for nothing! & you've caused multiple headaches to the point of exhaustion. Several days I spent 3-5 hours on hold & you still fail! On 9/8 I waited all day for them to never show up again. I finally get a supervisor named Alexis who says call this number in the morning, Saturday. She gives me a 4 digit code. She says enter that code & they'll set up a same day appointment. Saturday, I get up to call right at 8am and was told by your so called tech that "same day is Tuesday" no SAME day means TODAY! He says it doesn't.... Wow, real smart.... He then proceeds to tell me that my WiFi is working fine. As I'm sitting here with orange lights on the router. I say it is not! I try to turn on the tv. I get an error code "106" I tell the PRETEND tech who says "let me google that & see what it means" then proceeds to say "I found the cause on google & I adjusted your modem" nope... then he says he's going to cancel my appointment. No! It's not working! So Tuesday I finally have a guy arrive who says he's from Ohio & he's tired of wow cause their service sucks & there's nothing he can do to fix it but he will put in a maintenance ticket! So I call wow & I'm livid. I get a supervisor named anastasia. She assured me I wouldn't have to call anymore. She said she made certain it would be resolved that day, Tuesday! Well, it's not. Let's see.... I saw a tech outside, he took off speeding down the street with no resolution Both of the techs that came to my door stood there ringing a ring doorbell... then wondering why I don't answer.... There's no WiFi, a WiFi doorbell requires WiFi... real smart... techs you have... again, still nothing! I call back to anastasia... 3 more times.. remember when she said that call Tuesday morning was my last call to wow? Yeah... NOT! So then Anastasia says she spoke to William in dispatch & he assured her he will have it fixed today.. that was also Tuesday. Yet again... a failed promise! Wednesday 9/13 I call & ask for Anastasia and get Yen... he was no help at all & claimed to be a supervisor too. He did say someone would call me to let me know a time they would be out today. Of course I had zero hope. I call Tallahassee, file a complaint then go get in the shower. Apparently your next tech showed up but never knocked. He did not knock & did NOT call! I was waiting on his call. Even had my phone on the ledge in the shower... he did NOT call!! My neighbor says there was a guy standing there ringing your doorbell... yeah, the WiFi doorbell that requires WiFi? Another winner.... So I call wow back & ask for Anastasia again. I did not even write this guys name down. He claimed to be "the highest supervisor there" he must of meant another high cause he certainly had zero resolutions & could not accomplish anything at all. He says the best he can do is an all day open appointment for Friday. Yeah right, like the 3 Fridays previously that they failed to show up!? You want me to wait for a 4th Friday for someone to waste my day? I don't think so. I'm about to call the news & start screaming this story to everyone! I'm no longer recommending wow service. Instead I'm recommending people report wow to the FCC. The neighbors app is full of complaints about unreliable, incompetent service from wow yet no one seems to care. You have cost me thousands of dollars & still fail to fix the service you charged me for! You have no problems taking the money out of my account but you can't provide the service you are taking that money for. That's fraudulent. read more

Expensive, reliable and cable ready with regard to erroneous hookups especially, inconspicuous ones trying to delete your Google developer system cloning login export import read more

WORST CUSTOMER SERVICE. This is just me documenting the issue for when someone gets hurt from their negligence. WOW! Pinellas 3001 North Gandy Boulevard Pinellas Park, FL 33782 September 6, 2021 I've had 2 appts and no one shows up. I'm getting frustrated wasting my time and calling in every time you don't show up to put a cover over your exposed wires/hub station in the back right of my lot. There are exposed wires with NO COVER over them for your equipment. This is documentation that I have had an appointment on 9/1 from 1-5pm and no one fixed it or showed up via ticket # 32805214. I then called in on 9/2 and scheduled a 2nd appointment via ticket # 32848736 for 9/4, 1-5pm and no one showed up or fixed it. This is a huge liability for your company. I have provided you the facts and this is being ignored. Please be advised that I'm currently on the phone right now with customer service 866-496-9669 trying to schedule yet a 3rd appointment. There are 2 hub stations side by side. Spectrum was out and put a cover on their box and said they can't put one on the other as that is your equipment (WOW etc). I'm also going to be mailing this letter today to the Pinellas Park address. So to confirm, I have contacted you on 9/1, 9/3, 9/6 via phone. I'm emailing you on your website and now I'm going to print this email and send it in the mail as well. These are my attempts to solve your exposed wires from anyone getting hurt on them whether that be from falling, tripping, or electrical shock. I will also be sending this letter in via certified read more

WOW! Internet, TV and Phone - no cover on box - Internet Service Providers Near Me - Pinellas Park, Florida

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We were very pleased with WOW when we first switched to them. Now outages are frequent and we are cancelling. They try to make it impossible to cancel by giving you the classic "runaround". I thought they were better than that. We do not recommend it. In our opinion, they have deteriorated into the customer-unfriendly stereotype all too common in their industry. read more

That's good for you. I have been with WOW since 2013 and was an ambassador. I also use my own equipment I'm responsible for, not costing WOW a dime. I had a new contract for two years until July 2025. They just did a price increase on me! I called and they said yes, your price was good for another year but they restructured everything. Like auto pay and price lock. Nothing to do with pricing I agreed to for two years. I'm a senior. This is the first time I am unhappy. And this is a terrible reason, they should be ashamed. They broke a contract, creating a trust issue. I no longer feel like continuing with them. read more

HORRIBLE! Do NOT use this service provider. They signed us up for services for high speed internet as we work from home in the st Pete area. So once we started these services, after about two weeks realize that the internet isn't really loading what I need it to and is lagging which when paying for high speed should not be the case. I call she problem shoots says she reset the monitor and it worked for about 15 min in a good speed and then proceeded to not load things after , so I call again and then two of the people from wow informed me that high speed internet isn't actually available for the st Pete area which is why my internet isn't working. So after they refer me to go back to spectrum instead of them , they do not issue me a refund, they also canceled my internet but do not disconnect my internet services after this conversation so I have to call back and ask why they aren't canceling it , they proceeded to tell me it wasn't applied to my account that I wanted that to happen, "of course it was clear I have no service " so they issue it but say we will not officially cancel your services until the last day of the billing cycle , so now I have to go two weeks without internet because they won't shut it off spite me already being hooked up with spectrum already now they won't shut off their services so I can't activate my new spectrum account for two weeks so as someone who works from home and relays on good internet this is terrible. read more

We switched three weeks ago when Spectrum became very expensive. WOW installation is handled by subcontractors with no adequate supervision. Customer service is a nightmare with polite English-is -a second-language people reading from a script. Fighting through their telephone tree today was very maddening. Not only did I have to listen to ads regarding WOW's wonderful service but they added an advertisement for medical alert devices. Talk about treating a customer as dirt! Their internet service when working is good but unexplained cutouts are frequent and remain a problem. Their installation and repair is definitely third grade. read more

terrible customer service. broken promises on repair dates. tv guide sucks. everyone in our condo has same experience

They do not have TV service and their cord cutting options are expensive. They do not have a local channel only option. their customer service is the worst I've ever experienced. read more

After canceling service and returning equipment in late August of 2023, they continued to bill us for 2 more months! We have been talking to people from India who have hard accents and never give us any sort of resolution besides apologies and more apologies. If you can avoid this service, please do! read more

They were pretty quick on the install. For my place getting set up was a bit strange. They didn't have my address..had to do an area service check, didnt hear anything for weeks. Then caught a guy servicing the neighbors. The hook ip with the eero stuff is not that bad. If you focus, you can have it up in 10 minutes. I can see how frustrating it could be though. read more

I had the service !!for two month and a week with auto pay and after daily issues finally called and cancelled after that I was charged another monthly fee and called few times ...... to make it short they over charged me for a full period and som and instead of refunding it to my credit card they send a bank card with $3.50 monthly charge after two month .I don't recommend them and I wouldn't use WOW if they paid me , now you know. read more

I had been considering Wow for awhile but I was nervous about the reviews regarding customer service. I got a cold call one day and the offer presented sound great (internet only) and I would even save a few bucks if I went paperless. I told the gentleman about my customer service concerns and he assured me that all would be well. I wasn't too concerned because I could always switch back to Spectrum, if I had to. A window on a Saturday from 3 to 5PM was assigned and I was told I would receive a call 15 minutes before the guys showed up to install the equipment. I took time off work to be home for that two-hour window. At 5:35 PM, a guy shows up from Wow. I told him the window was 3 to 5 PM and he was going to have to wait on me to lock up my dogs. He waited and I then explained to him that you know... not only are you late, I never got a phone call and I don't think this is good customer service, do you? He looks at me like I'm a fucking moron and shrugs his shoulders. He never apologizes but he was smart enough to tell the other guys to enter my backyard from the alley instead of the front door because I was pissed. An hour later, another gentleman comes in to set up my modem and he apologizes. Really? You are going to apologize THEN? Minus a star, dude. Wow has no respect for my time and if I find out that that discount to go paperless doesn't exist, I'm deducting another star. read more

Frontier installation has not been completed. By far the worst customer service experience I have ever had. Multiple appts with no shows and no communication. read more

5 days ago, installers for Wow cable TV dug up my yard to lay cable for my neighbor's service. Before they dug, they left a cute little note saying they would perform any necessary restoration. I have called them 5 times and I get the same response: So sorry, someone will call you back. Now, my "case" has been escalated and still no sign of a grass crew to fix my yard. There are 5 patches of dirt where green grass used to grow. **Update*** Company returned and fixed all the grassy areas they dug up. Kudos to them ! read more

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warning - STEEP early cancellation fees on contracts that automatically roll over - STEEP fees for downgrading services Absolute scam for getting extra monies read more

I have had to call them repeatedly for my service. They got it wrong on install. They have been back 3 times. They suck, avoid and go with higher cost Spectrum. Total rink dink service read more