I honestly had a crazy morning and was stressed out because my router had died and I was supposed…read moreto be working from home. The wait was quick and Christina was able to help me get everything resolved. She also helped me upgrade so my internet would be faster/more efficient for work. Thank you, Christina!

Service was fine. But coming into the store was horrible…read more To drop off equipment, it was a 2+ hour wait. It's already a bummer to wait that long for returning equipment, but having a lady who wasn't that pleasant either wasn't fun. It actually, makes me not want service at the next place just so I dont have to do this again :/

They raised our price after just 4 months! Joined with a…read morediscount on first 2 months. Then paid reg price the following 2 months. Our next bill has gone up already! My bad, should've read all the horrible reviews. This customer is already looking for another service.

DIRECTV and Dish Network are equally horrible. I've had both of them over the years. Their Service…read moreis very expensive. To try and cancel you're on hold for about an hour and they will not let you cancel until you make multiple tries. Would give them zero stars if I could. I think they're pretty much going bankrupt as they have not kept up with new technologies. Best of luck with them.

I had T-Mobile for 2 years and before that Verizon for 20. Since coming to spectrum in November of…read more2025, my coverage stress has disappeared! My total bill for phone tv and internet, is under $90! I never drop calls, live on the beach and have total peace! If you're struggling with your provider, call Spectrum and get the connection you deserve. DK @stayinyurlane

I am happy to share the excellent experience I had during my recent visit to the Spectrum store…read more From the moment I walked in, I was impressed by the positive environment, from the bright lighting and cleanliness to the updated product displays and welcoming staff. My wait time was only a few minutes, and when my name was called, I was assisted by a young lady named "Lilly." I asked for her help with a specific cell phone I wanted to purchase. After retrieving the phone, she thoughtfully offered me a chair so I could participate comfortably during the transaction. Lilly made the entire buying process truly delightful. I want to commend her outstanding customer service and will have my husband come in for his mobile needs in the near future.

We live in University City and wanted to get an outdoor antenna for the digital over the air…read morechannels. We had been using an indoor antenna but could only get about 35 channels and no KPBS channels. Kurt was courteous and prompt in providing a quote and scheduling the install. After he installed the two antenna setup on our chimney (no punctured into our roof) we were able to receive 90 channels! His pricing was competitive and he is very knowledgeable about what would work. Thanks, Kurt!

We ditched our cable system for an Over-The-Air (antenna) system and have been extremely happy ever…read moresince. Mark and his team offered a system that met our needs- even as we live on the north side of a hill that blocks some reception from SD stations. They did an installation on our two-story house and showed us how to control the motorized antenna to get LA stations. Our investment paid it self off in less than a year - it's been one of the best decisions made. I'd call Custom Antenna for a new system if I ever move again!

Everything. Great management, great team, patient, knowledgeable, shop is clean with plenty of…read moreparking or just a block from public transit, and they're open until 7pm. Thanks guys. Good looking out!

Arrogant and disgusting customer service. I was having…read moreissues with the unlocking of my SIM card from my former carrier over to Cox. After each carrier blamed the other for the inability to unlock the card, and after having been transferred from one agent, department to the next without the agent explaining the situation to the former, I was left to continue repeating myself?! Finally, I headed out to the Hillcrest location. These two men there, one in his mid thirties; the other late 30's had these arrogant attitudes as if I were inconveniencing them?! They said "you will have to call them, Spectrum , to get them to unlock the card." We can't do anything to help you?!" Back and forth both Spectrum and Cox blamed the other. Now just how am I supposed to call them without service?! I don't know what to tell you, but you can't come in here and expect to use our phones to get your card unlocked?!?" I said absolutely nothing more. I got up from my seat and walked out the door. Look into AT&T, Verizon, or any other carrier. Save your time and money. There are SO many other companies that will compete for your business and are concerned with customer retention. This business couldn't care less about obtaining your business, let alone retaining it.

Royan was a champ for helping us out about a week ago. We wanted to switch over to Spectrum Mobile…read morefrom T-Mobile because of the great prices so we headed to our local Spectrum at about 1pm. We planned on adding 3 lines and also wanted to upgrade a phone. Unfortunately, we had a 3 hour sidequest because T-Mobile was a nightmare to leave. We needed a TMobile transfer pin so we were told to contact them by phone. The TMobile phone customer service said we needed to go in store. When we got to the store, they said we needed to call customer service. ANYWAY, we finally got the pin we needed and headed back to Spectrum at about 4pm. The Spectrum guys were swamped because they were short-staffed by two guys. This also happened to be a day where they had a few complicated customer service issues to deal with prior to helping us again. So, when Royan began helping us with our final transitions, we of course, were no exception to complicated issues. One of our phones was so ancient that it wouldn't adhere to simple transfer protocols (ESim activation). We ended up upgrading that phone and succesfully porting everything over. Royan also had to upgrade another phone and then activate the other two lines. All told, we didn't leave the store until 30 minutes PAST CLOSING. The entire time, Royan was upbeat while also being apologetic for all the issues. He remained patient and dilligent throughout the process and he finally got us everything we requested. While it wasn't an ideal amount of time to spend in the store, the experience was well-done because he worked until everything was completed and IT WAS DONE RIGHT. I had no issues with the lines, data transfers or the billing. Special props to Royan because he worked from open to way past closing and he did it with a great attitude the entire time. I know Spectrum customer service can get a bad rap for the extended wait times and slow service but please remember to factor in difficulty and quality of service received. Thanks Spectrum Carmel Mountain!

Just received my spectrum fiber internet service in san diego. I texted a local spectrum agent (my…read morecomplex had their promotional materials around), and setup was straightforward, their app runs well too. (some part of setup requires financial info given verbally over the phone, they could not set it up by app only.) The best part was the servicer who came to setup my internet. He cam early before my 9am timeslot, was courteous throughout, and even upgraded the old coaxial cable that came with my apartment complex. (from RG59 to RG6 -which he explained that results in less dropouts. (I'm on the third floor which is a distance from the actual 'optic fiber' part of the connection.) Will give an update soon, so far its very smooth, with 550mbps down and 30mbps up on speedtest.net.

I engaged with FMT at the end of last year, and it has been a horrible experience throughout. after…read moremeeting with them multiple times to build the strategy, they pushed me to a new person after I signed up. They did not provide any of the information discussed which left us having to start all over. Then it was discovered one of the areas that I was sold on was not available. after meeting with their CEO and Head of Sales they informed me they would refund, but asked me to reconsider if they could "make it right" reluctantly I agreed. they came back with another incorrect proposal and are also now declining the refund. This is a disorganized and dishonest company that I would stay away from.

Just kicked Cox to the curb and signed up with Direct TV here at FMT in Mission Valley Mall!! And…read moreEd and Rick were totally awesome and hooked me up. Couldn't have been easier...and I'm saving nearly $100 a month!!!

First of all, I have been a technician at Dynamic Installations for the past 2 years and everything…read moreBob promised is TRUE. The guy that posted this review is a rental property SCAMMER who wanted to use Directv as a way to go to customers houses taking pictures as fictitious houses for rent and posting it on rental sites. Bob found out about this and told him there is no job here for him. So for him to post this review is hilarious!!! Dynamic Installations is the best company that I've worked for in California.

I was a loyal dish customer for 27 years, but over time the constant price increases became…read moreunreasonable. When I finally decided to cancel, the experience turned into a complete nightmare. They claimed I was still under contract and referenced something I supposedly signed back in 2012--over a decade ago--which made no sense. When I asked for proof, they provided that old document and tried to enforce it as if it were current. On top of that, after I canceled, I was charged twice and then told I owed a $280 cancellation penalty. I spent over an hour and a half on the phone trying to sort it out, only to get nowhere. Now I have to follow up again just to fix their mistakes. After nearly three decades as a customer, this is extremely disappointing. Instead of valuing long-term loyalty, they made the cancellation process frustrating, time-consuming, and costly. I would strongly recommend thinking twice before signing up.

They increase the prices every single contract, but give new customers a great deal. BUYER BEWARE…read more I had been a customer for 15 years. After the contract expired every single time, the price went up substantially. This last time, I was told what valued customer I was. But they didn't want to give me a new customer deal or even close. They just tried to give me a lower level program for the same price of my last contract when I wanted to keep the same programming. Then, I was offered a 10.00 a month increase for two years. I stated that new customers were getting the same package for 25.00 + less. I went all the way to a supervisor and corporate, and Dish refused to give me even close to what a new customer would get. It was worth it to them to lose me as a customer , and lose over 1400 a year, than to give me the discount of 240.00. We just use our smart TV and don't miss Dish one single bit. Now I am saving 118.00 a month!