Very difficult to communicate with company and expensive services . It's now part of AT&T and they…read moreare as bad as each other when it comes to service and pricing. I trusted one of their sales people and I was very clear I did not want autopay, he lied and set me up for it!

TERRIBLE SERVICE! Today I turned on ABC only to get the…read morenotice that direct tv is in "negotiations" with the channel. So, all the shows I usually watch will not be recorded. Not the first time, either. No such thing as customer service. Ditto on all the other 1 star comments. Canceling today

I had T-Mobile for 2 years and before that Verizon for 20. Since coming to spectrum in November of…read more2025, my coverage stress has disappeared! My total bill for phone tv and internet, is under $90! I never drop calls, live on the beach and have total peace! If you're struggling with your provider, call Spectrum and get the connection you deserve. DK @stayinyurlane

My family moved into our house almost 3.5 years ago. It's one thing to get mailers (that go…read morestraight to the recycling bin) every couple of months. It's another thing to walk into my house while my wife and I are working with contractors, interrupt, then - when discovered - resist leaving until I have to walk you to the curb and ensure you walk away. It's another thing to stand for 5 minutes knocking on a door with a NO SOLICITING sign on it before finally leaving...but waiting out on the sidewalk for several minutes afterwards. Yet it's another thing to keep coming every few of months - cosplaying as technicians (the sneakers are the giveaway) and entering our now-fenced off courtyard - for a clownishly aggressive sales pitch, then resist leaving the courtyard after hearing "no thanks, please leave now" from the property owners. But what happened last Thursday was another thing entirely: to hang out in a private driveway, stand outside a parked car, waiting for the owner and his child to exit the vehicle for several minutes, refusing to leave when asked (then told) to do so, and then mean-mugging your prospective customer through the windshield glass of his car for a couple more minutes before finally walking off....but not without further staring down your prospective customer...it's the establishment of an unthinkable new low. Listen Spectrum: I was never a fan. However, any chance of getting our business has been completely obliterated by your door-to-door sales team in Metro San Diego. The aggressive, persistent presence: annoying. The bro-speak sales pitch: slimy. The cosplaying as techs: creepy. The ignoring of direction to exit private property: criminal. The attempt to physically intimidate people while trespassing: hostile and criminal. I don't like this trajectory. You've been reported to the FTC. You've been reported to Spectrum Corporate. Next time it's San Diego Police Department.

We live in University City and wanted to get an outdoor antenna for the digital over the air…read morechannels. We had been using an indoor antenna but could only get about 35 channels and no KPBS channels. Kurt was courteous and prompt in providing a quote and scheduling the install. After he installed the two antenna setup on our chimney (no punctured into our roof) we were able to receive 90 channels! His pricing was competitive and he is very knowledgeable about what would work. Thanks, Kurt!

We ditched our cable system for an Over-The-Air (antenna) system and have been extremely happy ever…read moresince. Mark and his team offered a system that met our needs- even as we live on the north side of a hill that blocks some reception from SD stations. They did an installation on our two-story house and showed us how to control the motorized antenna to get LA stations. Our investment paid it self off in less than a year - it's been one of the best decisions made. I'd call Custom Antenna for a new system if I ever move again!

Not sure why this place has such a low rating. I came in to compare prices for new internet since…read moreI've recently moved. The whole process was quick and painless. Download the app, create your account, and everything else is pretty much there. I was given my router, and Jessica was transparent about prices. She even went above and beyond to make sure I'm getting the best pricing. The only con I see is the horrible, congested area it's located in, but what can you do when Trader Joes is right there.

Arrogant and disgusting customer service. I was having…read moreissues with the unlocking of my SIM card from my former carrier over to Cox. After each carrier blamed the other for the inability to unlock the card, and after having been transferred from one agent, department to the next without the agent explaining the situation to the former, I was left to continue repeating myself?! Finally, I headed out to the Hillcrest location. These two men there, one in his mid thirties; the other late 30's had these arrogant attitudes as if I were inconveniencing them?! They said "you will have to call them, Spectrum , to get them to unlock the card." We can't do anything to help you?!" Back and forth both Spectrum and Cox blamed the other. Now just how am I supposed to call them without service?! I don't know what to tell you, but you can't come in here and expect to use our phones to get your card unlocked?!?" I said absolutely nothing more. I got up from my seat and walked out the door. Look into AT&T, Verizon, or any other carrier. Save your time and money. There are SO many other companies that will compete for your business and are concerned with customer retention. This business couldn't care less about obtaining your business, let alone retaining it.

Royan was a champ for helping us out about a week ago. We wanted to switch over to Spectrum Mobile…read morefrom T-Mobile because of the great prices so we headed to our local Spectrum at about 1pm. We planned on adding 3 lines and also wanted to upgrade a phone. Unfortunately, we had a 3 hour sidequest because T-Mobile was a nightmare to leave. We needed a TMobile transfer pin so we were told to contact them by phone. The TMobile phone customer service said we needed to go in store. When we got to the store, they said we needed to call customer service. ANYWAY, we finally got the pin we needed and headed back to Spectrum at about 4pm. The Spectrum guys were swamped because they were short-staffed by two guys. This also happened to be a day where they had a few complicated customer service issues to deal with prior to helping us again. So, when Royan began helping us with our final transitions, we of course, were no exception to complicated issues. One of our phones was so ancient that it wouldn't adhere to simple transfer protocols (ESim activation). We ended up upgrading that phone and succesfully porting everything over. Royan also had to upgrade another phone and then activate the other two lines. All told, we didn't leave the store until 30 minutes PAST CLOSING. The entire time, Royan was upbeat while also being apologetic for all the issues. He remained patient and dilligent throughout the process and he finally got us everything we requested. While it wasn't an ideal amount of time to spend in the store, the experience was well-done because he worked until everything was completed and IT WAS DONE RIGHT. I had no issues with the lines, data transfers or the billing. Special props to Royan because he worked from open to way past closing and he did it with a great attitude the entire time. I know Spectrum customer service can get a bad rap for the extended wait times and slow service but please remember to factor in difficulty and quality of service received. Thanks Spectrum Carmel Mountain!

Came in on Tuesday 11 pm without appointment to return the wifi router…read more No line, no wait, CSR scanned the wifi router, confirm the address and driver license check and received the stuff, printed out the order. In and out in 5 minutes. I have been waiting in line for hours at this place before. Count my lucky day. When you live in the monopoly area of Spectrum internet cable, then try to get the best out of it. Need to call and request update package every six months since they keep increasing price. Bad practice but oh well, you live in capitalism country. At least you still talk with real human instead of some AI answering machine in the phone Take one star off

I engaged with FMT at the end of last year, and it has been a horrible experience throughout. after…read moremeeting with them multiple times to build the strategy, they pushed me to a new person after I signed up. They did not provide any of the information discussed which left us having to start all over. Then it was discovered one of the areas that I was sold on was not available. after meeting with their CEO and Head of Sales they informed me they would refund, but asked me to reconsider if they could "make it right" reluctantly I agreed. they came back with another incorrect proposal and are also now declining the refund. This is a disorganized and dishonest company that I would stay away from.

Just kicked Cox to the curb and signed up with Direct TV here at FMT in Mission Valley Mall!! And…read moreEd and Rick were totally awesome and hooked me up. Couldn't have been easier...and I'm saving nearly $100 a month!!!

First of all, I have been a technician at Dynamic Installations for the past 2 years and everything…read moreBob promised is TRUE. The guy that posted this review is a rental property SCAMMER who wanted to use Directv as a way to go to customers houses taking pictures as fictitious houses for rent and posting it on rental sites. Bob found out about this and told him there is no job here for him. So for him to post this review is hilarious!!! Dynamic Installations is the best company that I've worked for in California.