I had an over-the-phone agent really screw me over on a few concerns I had regarding my service. I walked into this location and Joseph & Edgar took great care of me. They were able to find solutions to all of my concerns very quickly. Thank you so much!! read more

Arrogant and disgusting customer service. I was having issues with the unlocking of my SIM card from my former carrier over to Cox. After each carrier blamed the other for the inability to unlock the card, and after having been transferred from one agent, department to the next without the agent explaining the situation to the former, I was left to continue repeating myself?! Finally, I headed out to the Hillcrest location. These two men there, one in his mid thirties; the other late 30's had these arrogant attitudes as if I were inconveniencing them?! They said "you will have to call them, Spectrum , to get them to unlock the card." We can't do anything to help you?!" Back and forth both Spectrum and Cox blamed the other. Now just how am I supposed to call them without service?! I don't know what to tell you, but you can't come in here and expect to use our phones to get your card unlocked?!?" I said absolutely nothing more. I got up from my seat and walked out the door. Look into AT&T, Verizon, or any other carrier. Save your time and money. There are SO many other companies that will compete for your business and are concerned with customer retention. This business couldn't care less about obtaining your business, let alone retaining it. read more

I've been in this store many times. Expect to sit around and wait. So when it came time for me to end my contract and turn in my equipment, I was yelled at from across the store by an employee saying that I needed to sign in first. I'm not wasting my day just to turn in equipment! But truly I was appalled that the employee that was with another customer kept shouting across the store to sign in. I could not care less about signing in after being yelled at from across the store. Good riddance to bad trash! read more

I wanted to update my review to reflect that the equipment fee has FINALLY been removed from my account. Still beyond annoyed that I had to follow up 3 weeks after dropping it off to this location but I will say it was done faster than promised this time around. I genuinely don't know how so many things can go wrong and it's obvious they're a mess behind the scenes. I still would prefer to do business elsewhere but I'd have to move to do so; it's worth it to mention that I didn't have massive issues for the first 6 years and I'm sure that once I'm further removed from this situation I'll return to being nonchalant. read more

Not sure why this place has such a low rating. I came in to compare prices for new internet since I've recently moved. The whole process was quick and painless. Download the app, create your account, and everything else is pretty much there. I was given my router, and Jessica was transparent about prices. She even went above and beyond to make sure I'm getting the best pricing. The only con I see is the horrible, congested area it's located in, but what can you do when Trader Joes is right there. read more

Service has gotten to be absolutely horrible. Constant internet outage daily. Throttling by cox to save costs. Be glad when merger is over. Hopefully spectrum can improve coverage read more

I moved to a new address where Cox could not provide service. Their own representatives confirmed the location was non-serviceable, yet Cox still attempted to charge me a $40 early termination fee. This was not a voluntary cancellation. Cox was unable to fulfill the service contract, which constitutes a breach of contract, and charging a cancellation fee under these circumstances is improper. To make matters worse, Cox shared my personal information with a third-party collection agency over a charge that should never have existed -- especially over just $40. Due to Cox's refusal to resolve this issue, I have filed a formal complaint with the Federal Communications Commission. I strongly recommend caution to anyone considering this provider. read more

Was helped by Sterling for quick and easy activation of my new home internet with them! He was professional when a scene was being made next to us with another client and made sure to focus on me and my needs instead of peeping in on the conversation to the best of his ability which I greatly appreciated. During my visit another customer was being combative with a client care specialist while he was attempting to help her understand whatever flow/best practice for her. She was fairly stuck in her ways and when he again tried to explain, she became combative and kept referring to him as "boy". Owen reached a threshold and set a clear boundary with her but she continued to be belligerent next to me. Owen and Sterling both did well with their respective clients. It's a shame that the "customer is always right" mindset is still a thing. Customer service are people too and if you demand to be respected then there's a chance you didn't deserve that respect in the first place. read more

I wished all visits like this was easy. I was in and out within 20 minutes. We came to discuss internet options now that the Affordable Connectivity Plan program is ending (which took off an additional 30 dollars off my plan). Turns out that my plan I was grandfathered on (which was 50 dollars a month) had sunsetted and I was automatically upgraded to the plan that cost 155 dollars a month. I nearly fell out. The guy I talked to ran a couple of numbers. Took a look at my past data usage. Asked me a ton of questions and eventually was able to find a plan that would only be 90 dollars a month. He was quick, efficient, and knowledgeable. After 20 minutes we decided to go with that option with a follow up plan to come back in a months time to discuss other options if that proves to be unsustainable. Store was clean, there wasn't a ton of people, there were two workers, there was some products on the wall to cross promote other services. Only thing I didn't like is how pushy the guy I was working with was with switching over my cell plan. I said no 2x and on the third time I just ignored him. read more

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Cox Store may seem like they offered you a good deal but notice it is never reflected in the bill sent to you. I realize if you have the discretionary funds and plenty of them then you don't mind paying $300 to $500 a month for cable, internet and phones. When you attempt to call them to figure out what went wrong with the pricing they send you over to their Loyalty Department which you quickly surmise the Department is only loyal to Cox, Customer be damned! read more

Came in to swap my modem. Lady told me they could do a free upgrade to my router at home to increase my internet speed. I said sure and she scheduled a tech. Failed to mention my internet wouldn't work until then. Support agent on the phone is now telling me I need to wait until sales is open the following day in order to cancel the work order and restore my connection. Incredibly stupid employee. Getting paid to suck at a simple job. read more

A puppy bit up my Cox remote and I went to the Cox Store hoping to get a replacement. I was greeted immediately and was provided a replacement remote without any issues or questions. We had a good conversation and I was thrilled I didn't have to purchase the remote. read more

Cox Store - Television Service Providers Near Me - San Diego, California

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Man I simply have to document some incredible service I received yesterday from JOSE AND BRYAN at this Cox local !! Issue was my 92 year old mother having big time problems managing the ( for her) new TV box remote that came with her service. There were just too many small buttons for her to understand ( as she's not into DVR recording, streaming, etc). She'd get so frustrated hitting the input source button mistakenly --- that after losing the TV signal she simply stopped trying to watch TV! And for a senior with greatly reduced mobility TV is her window to the world and critical to passing the day. Well I explained this to Jose and Bryan at this store and they REALLY gave me incredible personalized help to exchange her box for a basic system with a remote she's comfortable with. Yesterday was her first time watching all cox channels in a few months!!! We're so grateful to BRYAN and JOSÉ for helping my moms use her cox service fully once more. Highly recommend this store !! read more

I had a great experience with Owen, he helped me transfer my phone service. He was very informative and professional!

If I did not have to have this particular service due to where I live, I would remove it immediately. They are such a disreputable company: raising prices at their will, hanging up, rude customer service reps, and on and on. Please do not subscribe. I am saving you time and money in advance. read more

I cannot believe I am saying this about a cable company. But today at the Cox Store in Hillcrest I received the best customer service I have received in all of 2025. Sam took a look at my account as he was exchanging my equipment and went so far above and beyond to take care me that it would be impossible to overstate. What he doesn't know is I had planned on switching to Verizon very shortly. But because of him I will be with Cox for years to come. If you go to this particular store. Ask for Sam. He is going to treat you right and get you a good deal. read more

I went to the store on Mission Gorge Road. I needed two remotes and a wi-fi box replacement. They couldn't have been any more responsive. They were professional, friendly and accommodating. You can't ask for more than that. read more

Crooks. They don't disclose all the necessary info. I switched from att and the girl bamboozled me fully so she can get the sale. Don't trust them. read more

while every company has its pros and cons about cable/wifi/phone service, we were offered by sam and jose, NOT by anyone else there. I want to clarify those two people, because I do not mean any ill intent. A deal that was promoted for wifi and phone service. We go into the store, got everything situated and seemed like a smooth transition. That was not even the half of it. For the past 2-3 month, phone tag, phone disconnecting, and being told we " pay this " and " pay that " for a service fee or for a fee of a fee, just has been an absolutely a headache. While we are human and we make mistakes, saying one thing and doing another has been the storyline for this. I am not sure if this is just them not knowing their own story or if this is truly a corporate problem, either way it has been a disaster trying to fix the situation at hand. We were told now that the plan for wifi and phone service was a bundle ( as shown on the TV ) and now we have to decide which one we want and pay full price, meaning no more bundle. Why cover a bandage with a scar? meaning, all these " quick " fixes that they are doing is temporarily fixing the problem, but in one week or two, the real problem at hand comes again and here we are, playing phone tag and wondering what can we do to fix it. You can only give so much credit and give the same response. Do a better job y'all. While this experience is only with me and may never happen with anyone else, this is just an example of miscommunication, misdirection, and overall lack of knowledge. read more

This will be a short one after being in there so many times this month. Fortunately,for me. I was able to work with Edgar The manager every time I went in. As he knew me well LOL and my history. I had been having so many issues with the first cell and decided to upgrade and see if that would make a difference as I am not The most Tech Savi Person. I can tell he deals with a lot of baby boomers. So very, happy with my upgrade. . read more

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Cox commutations does NOT belong in the Mobile business. I m a disabled veteran. Not that matters. COX don't CARE. I have been on the phone for 6 days trying to switch my service to Cox. Cox is a joke with mobile service. I'm out $300.00 and I have nothing. read more

My life was recently disrupted by a mistake I made when I gave my phone number and signed something without reading it from a door-to-door Verizon salesperson. Please learn from my mistake. They are targeting people who receive government assistance and are not being honest about it. I should note that Cox cell service is $15!!? Since then, my phone has been unusable and I can't even begin to describe the mess I still have to deal with. The reason for this review is to recognize Sam from this location, the only person who has been able to help me out of this nightmare. I have wasted a lot of time calling Cox and Verizon back and forth, with each company giving me different instructions every time. They tell me to go here, do this, we'll mail you that, etc. While Cox's internet and cell service are great, genuine customer service is rare. We all know the type--they'll say anything to get rid of you and are never held accountable because even at the top of the company, no one cares. Sam fixed everything in the midst of my hot trash fire. I'm going back soon to replace my phone with him, I just didn't have time today. I only write reviews when I'm either really upset or really pleased, so this is a truly honest review. *For 13 years I trained businesses on how a positive customer experience can significantly impact overall sales and productivity. It kills me a little inside that this is no longer a priority--it's not hard, just be nice?! Thanks Sam!!!!!!!!!!! read more

Nightmare!! Spent hours on the phone trying to understand why my appointment got canceled. Every time we called back, no one seemed to know what was going on. Not worth doing business with! Save your sanity!! Go with another provider. read more

Let's start by parking is very difficult here! Took 10-15 mins to park alone, very frustrating. Walked up to the door @ 5:58, door was already locked, store closes @6pm, got a sales rep attention told him I just need to make a quick payment if possible please , he screams through the door we close @ 6 we will be open tomorrow, as it barely passes 6pm, seemed very unprofessional to me, especially if my bill is late and I just want to take care of it, should have just token my payment read more

I was on the phone for 2 hours. Their service is awful. Over charged me but won't refund or credit because I no longer want their services. Just kept the landline. Prior to this call tried chat on their site , again nothing resolved, If could I would leave a 0 rate. read more

Update today in mail, just received new bill $278 even though my actual balance is $0 as of today. Earlier this week, Cox texted and emailed me with balance owed, even though correct balance is $0. Information disconnect at its finest. If Cox management sees this review, please contact me. read more

My partner and I went in to update our account recently. Christina G. took the best care of us. She was patient with us and explained how billing works and what was best for our needs. The location is nice and clean as well. Thx christina for your help!! read more

Absolutely terrible. What am I paying for... connection is horrible, but they never forget to call you 2 weeks in advance to tell you that your bill is ready to be paid. If I could I'd give them no stars. Terrible company. read more

Because of the lack of care and rudeness of the lazy customer service people here I will be canceling all my services asap these people in this store are terrible and rude and have the audicity to cuss at customers I wouldnt recommend them to anyone read more

I've gone to the Cox Store in Hillcrest several times throughout the years and I have always been very satisfied with the service. I was there twice in the last week for different matters and was once again impressed with the crew. Manager Reema Poles and her staff are very good at making me feel right at home, while taking care of my concerns in a timely manner. I wouldn't hesitate for a second to recommend going to this store for any of your Cox Communications issues. Bill Butler read more

Absolutely, BEYOND atrocious, passed the highest levels. Getting through to Cox over the phone is already horrible to deal with; so I head to the store for in-person assistance... I was at the latter stage of a horrible 56+ minute called with reps that had been bouncing me from department to department for whatever ridiculous reasons. The first sales rep (AL) caught part of that and established a bias towards me off the bat - dead stares; refused to fully listen,; literally clicking his tongue and rolling his eyes at me; then telling me himself that I didn't know how to treat people (based off of a snippet of a phone conversation he had heard). He then consulted separately with aforementioned Manager REEMA.. Reema pretended to hear me out, even stated a fake "I wasn't there to witness the exchange" at the very beginning, yet he (AL) included a false accusation she had still ended up believing, anyway; plus refused to further assist me due to such....hypocrisy much? Then comes Mr. EDGAR who decided to add more instigation with his abrupt close-distance approach, condescending demeanor, and then attempted to eject me from the store after I threatened litigation.... They can rightfully eject anyone for mentioning lawsuits - fine. As I'm standing OUTSIDE the store searching for Corporate's phone number: ANOTHER male associate comes to the door to actually begin verbally insulting me. I'm a two-time binational champion professional athlete wearing a suit, yet said associate had the audacity to begin calling me broke, telling me I'm the one "crying" and "can't pay [my] bill". LOL, big mistake for Reema and Edgar not to intervene to stop the insubordinate, unprofessional behavior - but that's because they too are unprofessional ;). I legally commenced video recording; and the unnamed male associate (pictured) still continued. Said managers allowed it to continue; and had finally intervened only when they realized their unruly behavior was in fact being recorded. Edgar himself still had the audacity to get all up in my face with his own camera - as pictured as well. Video will go viral soon ;) read more

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I canceled my cable (because there's nothing good to watch) and it was costing me way too much every month. I got a great deal on my internet plan and was so happy to get rid of the giant box on my entertainment center. The line outside was pretty long but everyone kept their distance which I really appreciated. The guy at the front door kept everyone updated on the wait time. When I got inside, they just took the equipment and noted it in my account. Quick and easy - how it should always be when dealing with these kinds of things. read more

Cox Store - Television Service Providers Near Me - San Diego, California

My two year contract ended and I was given a new contract in this store at a great price. The Manager verified the pricing. There was a snafu, and I was charged more than I was promised in the store. I called Cox Billing and was informed my salesmen made errors and promised me prices that were not available. I visited the store numerous times to understand what happened and rectify the problem. My salesman was always kind and patient. But when I went in the store for the last time the Manager, Reema, told me to stop coming to the store, was, officious, sarcastic, and rude. I'm okay paying more than promised. I still have a good deal. But I was astounded and upset by the rude behavior of the Manager. I called Cox Billing again after my distressing experience in the store. They were kind and patient, but verified again that the problem was the fault of the store. read more

Went in this morning in a slight panic- I work from home and we moved into a new area this weekend that did not have our old wifi service available. I was frantically trying to set up service before I have to go back to work this week and we got to the store right past 10AM. We were greeted only a few minutes after we got into the store and the rep was very straight forward with what our cost would be, what he suggested we try out this month and if we ended up not using all the data/needing the higher speed that we got- coming back in to lower both if we wanted to next month. That was super helpful and the set up when we got home was effortless and I am already done with what I thought would be an all day thing- what a relief! I cannot recall the rep's name but whoever was working the desk area this morning was so helpful- I'm sure everyone else is as well. Thank you! read more

Hamsa was very helpful! I went in for an extra charge that was not communicated to me and we quickly resolved the issue.

After being cox customer over 20 years- they shut me off because i refuse to pay cable tv portion of my bill. I have not had TV service ( cable box not working) for over 2 months. they promised to ship new box to me 5 times over past 2 months- it never arrived and the sent emails saying order canceled. The first time I called they said they would send me one in December 2020 ! And after complaining for three or four days that's when they started to say they're going to deliver but it never showed up. They continue to charge me for cable television even though I haven't had the service for over two months. I am disabled and homebound unable to travel and when I got out of the hospital two weeks ago I came home and found all of my services were shut off including my telephone and Internet Internet. and after complaining for three or four days that's when they start to say they're going to deliver but it never showed up. They continue to charge me for cable television even though I haven't had the service for over two months. I am disabled and homebound and able to travel and when I got out of the hospital two weeks ago I came home and found all of my services were shut off including my telephone and Internet. each time I told them I would spend on average an hour or two getting transferred and disconnected. I think they treat people like sh-t because they have no competition in the area and that Cox cable is my only choice. it really sucks that they're such hypocrites wow on hold before my phone was shut off I had to hear all the advertisements about Covid and how are in this together bullsh-t . The only time I can use your telephone is when my nurse comes to check in on me while I'm recovering at home Update Dec 31- 2020 They stillllll s-ck!! Ive written letters cert ret rec US mail asking for them to contact me . Been waiting since june or july not one letter or call. read more

I saw lots of negative reviews, I don't know if they retrained the staff. But I was helped by Jay and I have nothing but good things to say. All the staff was friendly, polite and very helpful. Now I'm referring people back here. read more

I wanted to really acknowledge the great customer service this location has. I spoke with Jay who is a sales representative and he guided me through everything that I needed for my new home. When there was an issue, he took care of it. He went above and beyond to help me. Thank you Jay. read more

Was in the store today to get a bundle package for my cell phone, cable and internet. Jay and Jackie helped me greatly in switching. They took the time and made it all happen. The whole staff as well as the manager were awesome! read more

No one expect Edwin is useful at this store. U will ask them a question and their answer will be transferring you to a automated system and be hold on for 15 mins. One girl is extremely rude and left me on hold for 10 mins because she did not want to deal with my question. My question being, "Can I confirm my appointment today at 3?" read more